Date Received: 2022-12-15
Issue: Problem with a purchase shown on your statement
Subissue: Overcharged for something you did purchase with the card
Consumer Complaint: I used my XXXX XXXX card to purchase a {$140.00} flight ticket through Paypal on XX/XX/XXXX. The transaction was marked as fraud by XXXX and requested the dispute. After I noticed that, I called them immediately to confirm it's not a fraud. XXXX closed the dispute on XXXX and sent the money back to the Paypal. However, the money was held in Paypal without any confirmation and notifications with me or the bank since then, which caused my flight was cancelled on XX/XX/XXXX and I had to pay {$350.00} to book the same flight due to the pricing change. The {$140.00} is still held by Paypal with no action even though the trip had been cancelled for almost one month. I called Paypal twice XXXX XXXX XXXX XXXX XXXX to return the money back to my accounts, they said the transaction is still under investigation, and someone will review the transaction and confirm with XXXX about the dispute but no update/follow ups till now.
Company Response:
State: IL
Zip: 60610
Submitted Via: Web
Date Sent: 2022-12-15
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-15
Issue: Fraud or scam
Subissue:
Consumer Complaint: My Venmo was hacked and an unknown debit card accessed my account. They did an instant transfer to an account associated with XXXX XXXX.
Company Response:
State: CO
Zip: 80031
Submitted Via: Web
Date Sent: 2023-01-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-14
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Contacted a phone number ( XXXX ) XXXX claiming to be PayPal to authorize a transfer of funds and got suspicious when asked for too much information including California Driving License information. I contacted PayPal and was told this was not one of their phone numbers.
Company Response:
State: CA
Zip: 90044
Submitted Via: Web
Date Sent: 2023-01-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-13
Issue: Fraud or scam
Subissue:
Consumer Complaint: A person reached me out in XXXX XXXX to sell me a bag I was looking for. This person 's name is XXXX. I know there's XXXX in my XXXX XXXX, but unfortunately, it is an identity theft of XXXX XXXX that pretended to be her. I paid {$5000.00} to scammers Paypal through friends family transfer not knowing its the ID thrift s account. I contacted the real XXXX and found out it was a scam. She never contacted me. It was someone using her name and copying her XXXX account. I immediately send the money request to the scammer 's account to try to reserve. It didn't work. I contacted PayPal and my bank to hold the fund since its still on hold status at the scammer Paypal side. The scammer tried to call me on XXXX XXXX. I didn't answer. I called Paypal and XXXX XXXX to stop the fraud before it went through on XXXX. Unfortunately no customer service opened after hours. The fund was from both my PayPal balance ( {$1900.00} ) + bank savings ( XXXX ). I contacted my bank to restrict my bank before money was requested from Paypal. I filed a dispute ( XXXX ) on XXXX with PayPal but got denied XXXX XX/XX/XXXX since they said they do not liability with personal transfer even if it is a fraud and will not hold funds. The fund just went through today on XX/XX/XXXX. It is very disappointing because I contacted right away at that point. This person is not the person I intend to transfer money to. This person used a fake ID and name. I do not understand Paypal has the power to hold the fund and invest on suspicious accounts but it didn't. The receipt is a criminal. Paypal said the fund will charge me back as a negative account. I do not want to pay Paypal anymore. I wish to get my fundsback. I have tried everything I can and provide all information to the bank and Paypal. I filed the police report : XXXX with XXXX XXXX on XX/XX/XXXX. Please justify and stop this criminal. Thanks. PS. Another victim : From the XXXX XXXX, on XX/XX/XXXX, another victim XXXX also got into the fraud with the same scammer to the same Paypal account using the same way. But due to my dispute, the scammer 's Paypal transaction didn't go through. The scammer gave her another bank account to transfer money via XXXX ( for a purchase of a goods ). Scammer provides the address and bank account number to receive money ( {$4700.00} ) from XXXX successfully. XXXX contacted me because the real XXXX told her I am also a victim. The real XXXX is filing identity theft. XXXX gave me the scammer 's bank info- Name : XXXX XXXX XXXX XXXX : XXXX address : XXXX XXXX XXXX, XXXX XXXX, XXXX. postal : XXXX.
Company Response:
State: CA
Zip: 94523
Submitted Via: Web
Date Sent: 2022-12-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-13
Issue: Other transaction problem
Subissue:
Consumer Complaint: XXXX XXXX XXXX began using PayPal on XX/XX/2022 to accept payments from our clients ( small businesses ) to provide an online cybersecurity consulting service. Our clients, through our platform take a cybersecurity gap assessment which consists of ( XXXX ) domains and ( XXXX ) controls. The client interacts with our cyber experts ( virtual sessions ) during the process to complete their gap assessment and receive a cybersecurity pathway ( document, with questions and responses ) and how to close their cyber gaps for the fee of {$1000.00}. Since the account was set up, we have had ( XXXX ) companies and ( XXXX ) test run using PayPal. Our first client paid on XX/XX/2022 and the last client paid on XX/XX/2022. Which we have not been able to transfer and of funds. We had ( XXXX ) calls with Paypal customer service. During the first conversation they stated since the account was new, they needed to hold the funds for a period of time. Then without any notification they asked for screen shots, banking information, and personal information on the company owner to validate the legitimacy of the company. We complied and still not release of the funds. On XX/XX/2022 we spoke with a XXXX ( XXXX ) who said the account seemed to have what it needed and escalate it to his back office. It may take ( XXXX ) day for a resolution. XXXX has not released any of our funds. Sorry, something's not right. Please try again later. Go Back MESSAGE : 1 After a review, we've decided to permanently limit your account due to potential risk. Youll not be able to conduct any further business using PayPal MESSAGE 2 : You can't use PayPal anymore At PayPal, we value a safe community for our customers to do business. We noticed activity in your account thats inconsistent with our User Agreement and we no longer offer you PayPal services. MESSAGE XXXX : Based on this decision, if applicable, you are no longer eligible for PayPal XXXX XXXX as per our User Agreement. This will apply to all existing and future cases you receive. FINAL MESSAGE : Any bank or credit card information linked to your PayPal account can not be removed nor can it be used to create a new account. You can still log in and see your account information but you cant send or receive money. Any money in your balance will be held for 180 days, after which well send you an email with instructions about transferring your money. Reference ID : XXXX
Company Response:
State: IN
Zip: 46307
Submitted Via: Web
Date Sent: 2022-12-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-13
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My paypal account received a payment of USD XXXX from a customer on XX/XX/2021, and I have not been able to withdraw it to my bank. I have contacted the customer service representative many times to solve the account problem, please " CFBP '' help me!
Company Response:
State: CO
Zip: 805XX
Submitted Via: Web
Date Sent: 2022-12-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-13
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My account received a payment of XXXX USD on XX/XX/2021, and it is still unavailable. The account is closed and can not be linked to a bank and withdraw cash. Please " XXXX '' help me!
Company Response:
State: OR
Zip: 97071
Submitted Via: Web
Date Sent: 2022-12-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-13
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: On XX/XX/XXXX I was the victim of a scam. The scammer requested money in the am't of {$2400.00} for debts owed to be paid to them via Venmo. I was told that in order to fix a problem I was having with my computer that I had to pay off these debts. However, I did not think I had any debts but complied. I am XXXX XXXX XXXX and in retrospect there were many red flags all over this scheme which I ignored much to my regret. I did not know if i had a working Venmo account so the scammer suggested I use an account of a family member. I called my daughter, XXXX XXXX. She OK 'd the transfer of the {$2400.00} but upon receipt of these funds and after hearing my story, immediately recognized that this was a scam and so did not forward the money to the scammer. Instead she transferred the money to her local bank, XXXX XXXX XXXX XXXX XXXX Co. In turn she then returned this money to me on XX/XX/XXXX which I deposited into my checking account at XXXX XXXX XXXX XXXX. I did notify XXXX XXXX that I was the victim of a fraud within an hour of the scam as this money was sent to my daughter via my debit card at XXXX XXXX XXXX. The bank in turn notified their fraud department on XX/XX/XXXX. I agreed with them that they should close my checking account and issue a new credit/debit card. We both thought that was the end of it but unfortunately for us it was just the beginning of our troubles. Weeks later my daughter received a message from Venmo insinuating that she had committed this fraud and attached a {$2400.00} debit to her Venmo account, as well as putting a freeze her account. She in turn tried to call Venmo support to explain the situation but this fell on deaf ears. I then started calling my bank and Venmo trying to get them to remove this debit from her account, again, to no avail. I & my daughter have made multiple calls to Venmo over the past 3 months but they still insist she owes them this money. In the meantime, Venmo sent me a communication on XX/XX/XXXX stating " Our records show that this chargeback was decided in your favor and your credit card issuer has issued a credit to you. To locate this credit, please contact your credit card directly ''. Again I thought this was the end of it. I called XXXX and they claim that they do not have this chargeback credit. I called XXXX XXXX XXXX and was told that this chargeback was sent back to Venmo. Venmo in turn claimed that they have not received this chargeback credit. So as it stands my daughter still has this debit on her Venmo account. XXXX XXXX has written to Venmo twice with an explanation and transaction numbers to prove that these funds/ or paper transactions have been sent back to Venmo XXXX I will try to attach their letter to my complaint here but if I can not, this is the current state of affairs. Yesterday I asked Venmo to send me the bank statements and asked who attached this debit on my daughter 's account? There must be a paper trail. However, I received a message back last night from Venmo stating that I needed to notify my local police department. That was the last straw for me! I am asking for help from your agency to see if you can help me resolve this issue with Venmo. In addition, I would like to know how Venmo seems to be able to get away with not providing any bank statements, explanations of transactions, or any paper trail to a consumer? If I thought I, or my daughter owed them money, we would have paid it. But the original money came from my bank account, then on to my daughter 's account, then returned to me the nest day. How can Venmo think I or my daughter owe them money? But considering that my dispute was found in my favor why will they not remove this debit from my daughter 's account? I sincerely hope you will be able to investigate this situation with Venmo and resolve this situation for us. Please feel free to call me @ XXXX, if you should need any further information regarding this case. I will attempt to download the letter from my bank but if unable to I will be happy to provide a copy of it by mail at your request. My address is XXXX XXXX XXXX, XXXX, Co XXXX I did try to download the letter from my bank but was unable to. Again, please let me know if you would like me to mail it to you? Thank you for your consideration of this matter. XXXX XXXX On behalf of XXXX XXXX
Company Response:
State: CO
Zip: 80023
Submitted Via: Web
Date Sent: 2022-12-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-13
Issue: Fraud or scam
Subissue:
Consumer Complaint: I received a payment request through PayPal from a fraudulent source. I contacted Paypal and they refuse to investigate it as fraud or remove the request from my account. Their automated resolution center also rejects reports of fraud for this " type '' of transaction.
Company Response:
State: CA
Zip: 94605
Submitted Via: Web
Date Sent: 2022-12-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-13
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Hello. Venmo informed me on XX/XX/2022 that my account " has been frozen due to recent activity that triggered some security alerts. '' The email did not say I needed to do anything to unfreeze the account, so I assumed I could access my account with a password change. When that did not work, I emailed Venmo 's customer service email with the issue on XX/XX/2022. They replied that my request has to be forwarded to another team, and " they will follow up with you here, via email in 7 business days to 2 weeks. '' I told them that timeline was not acceptable and that I have funds in my account that I need access to. When I did not receive a response, I called customer service. I explained my issue, but they insisted there was nothing they could do and I would have to wait for this other team to email me. They told me my lawyers could contact them and hung up. I note that their user agreement says nothing about this time period. Locking up people 's money around the holidays with no recourse for them to access it is appalling. I understand the security measures, but there should be a way to timely address this.
Company Response:
State: GA
Zip: 30338
Submitted Via: Web
Date Sent: 2022-12-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A