Date Received: 2022-12-13
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I have a PayPal account under email name XXXX. PayPal permanently shuts down my account and freezes all the money in my account. However, this account was used solely to accept money from friends. I usually pre-pay party-related expenses and my friends use PayPal to transfer money to me so I can pay credit card bill. After PayPal freezes my account, I don't have enough money to pay my credit card bill, and causes lots of inconvenience to my life. I want PayPal to resume my account immediately.
Company Response:
State: NC
Zip: 27617
Submitted Via: Web
Date Sent: 2022-12-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-13
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I received a text thanking me for a XXXX purchase of {$640.00}. I do not have an active XXXX account. Text came from XXXX. Call number to follow up is XXXX. I did not call.
Company Response:
State: MS
Zip: 39110
Submitted Via: Web
Date Sent: 2023-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-14
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: Date : XXXX XXXX, 2022 Amount : XXXX EUR Action : I sent XXXX EUR to a XXXX via PayPay by allowing my own USA-based credit card-issuer to convert from USD. The words " cash advance '' do not show up anywhere in the process of sending money to XXXX accounts, so I was surprised the next day when my bank charged me a cash advance fee of 3 %. The only notice from PayPay before the transaction implies that there may be a fee for currency conversion ( " Your card issuer will determine the currency conversion rate and what fees they may charge. " ), but doesn't mention that the transaction will be run as a cash advance, so there's no expectation that there will be any additional fees other than currency conversion fees.
Company Response:
State: FL
Zip: 333XX
Submitted Via: Web
Date Sent: 2022-12-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-14
Issue: Fraud or scam
Subissue:
Consumer Complaint: Venmo is a scam as soon as I did receive money to my account they did freeze my account although before my account was verified with SSN and personal details I was asked to submit my ID document which I did! on the XXXX of XXXX I did receive an email that my account is now verified again and unfrozen I then received another transfer from a friend who send money for my baby shower party and tried to withdraw the money all the sudden ACCOUNT FROZEN AGAIN NOW IT SHOWS ON MY ACCOUNT I DID VIOLATE USE POLICY! WHAT A NONSENSE! VENMO SUPPORT ARE XXXX AS SOON AS MONEY GOES INTO AN ACCOUNT THEY BLOCK IT! VENMO STOLE {$3000.00} USD FROM ME. LAW ENFORCEMENT MUST TAKE ACTION AGAINST THESE SCAMMERS!
Company Response:
State: TN
Zip: 37323
Submitted Via: Web
Date Sent: 2022-12-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-14
Issue: Money was not available when promised
Subissue:
Consumer Complaint: XX/XX/22 - PayPal advertised to me on their main webpage after I had logged in that from a transaction that was approximately {$10000.00}, that {$4000.00} was available for instant withdrawal ( within 60 minutes and for a fee of 2.5 % of the transaction equaling {$60.00} ). PayPal failed to deliver the funds and basically threw every excuse they could at me, from blaming my back for this issue to saying they didn't know I had a new account although they had no trouble placing automatically placing a hold on the approximately {$10000.00} that was received. Although Paypal purports to do this for their customer protection, they had no issue in taking their % fee from the transaction as soon as the funds were received in the accounting. I believe in providing deceptive advertising Paypal violated various CFPB regs and dealt in bad faith as an unfair trade practice and is in breach of the covenant of good faith and fair dealing. I have the phone recording if there is a way to share them I would be more than happy to. Highest supervisor point of contact that was unwilling to help : XXXX - XXXX XXXX XXXX
Company Response:
State: NJ
Zip: 085XX
Submitted Via: Web
Date Sent: 2022-12-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-12
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: In accordance with the Fair Credit Reporting act the List of account below has violated my federally protected consumer rights to privacy and confidentiality under USC 1681. I have not supplied proof under the doctrine of estoppel by silence. Engelhardt v. Gravens ( mo ) 281 SW 715.719. I presume that no proof of the alleged debt, nor therefore any such debt, in fact therefore exists. Inaccurate/Fraud Account ( Not mines ) XXXX XXXX XXXX XXXX is a debt collector Account name : Paypal Account with account number XXXX : 15 U.S.C. 1681 section 602A States I have the right to privacy 15 U.S.C. Section 604A Section 2 It also states a consumer reporting agency cant furnish a account without my written instructions 15 U.S.C. 1681c ( a ) ( 5 ) Section States no consumer reporting agency may make many consumer report containing of the following items of information Any other other adverse item of information other than records of convictions of crimes antedates
Company Response:
State: GA
Zip: 30039
Submitted Via: Web
Date Sent: 2022-12-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-12
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Why can't these people just let me withdraw my money in peace? I've already completed my XXXX period, but I still can't access my funds. They told me that the bank I used could withdraw, but that was a complete lie ; they kept rejecting it even though the bank was approved in the account. Please allow me to transfer funds to my friend 's PayPal account. I'm sick of filing complaints all of the time.
Company Response:
State: AK
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-12-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-12
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I have been hacked and scammed over XXXX times and it continues to happen while my XXXX XXXX sits at the XXXX XXXX XXXXXXXX XXXX XXXX XXXX and I can do nothing I have reported to Police, XXXX, OIG, AIG, CFPB, XXXX, XXXX and elected officials and the credit agencies and Pay pal before this charge even went through because I told them cause it was already charged on my account They did nothing at paypal to stop it and the other company said they were not going to remove it because I reported to paypal and they would get away with it and show proof on there end that they could get away with this, Please HELP, ASAP!
Company Response:
State: FL
Zip: 32507
Submitted Via: Web
Date Sent: 2023-01-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-13
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I'm trying to get help with an order that paid for through PayPal but here 's how it goes with the process, I selected, 'I received an item or service that was different or not as described '. That's very correct, the listing for the product did not have the sizes of the fittings or even the size of the pump and when came was the wrong size fittings and the pump much bigger than expected. So with that selection I had to 'Select the type of issue ' and none of the options have anything to do with the item not being as described, the shorthand list is : damaged item, defective item, missing parts, different item, counterfeit item, empty box, unrelated item, non functioning item. Basically you can not move forward without selecting one of those but the problem is the merchant could easily dispute any of those selections. One has to wonder if this isn't PayPal just trying to make it difficult to initiate a dispute or create the ability to reject the claim! For reference, this involves XX/XX/XXXX transaction with XXXX XXXX XXXX.
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-12-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-13
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I filed a complaint here about shoes that I ordered and PAYPAL 'S REFUSAL to honor their ironclad warranty for buyers of products. They closed my original buyer resolution complaint without issuing a refund. Now I checked to make sure that complaint is still under the pending section and it again is under the closed section. Keep in mind before I wrote the last complaint i went through the activity report and filed a new complaint because it was marked as " closed '' Seeing that the complaint is closed I tried to do reopen another one and now it would appear that the transaction is not even in the history. Also when the cards to this account are being used the parties are being asked to present ID this violates XXXX operating rules and I would like it to IMMEDIATELY STOP for all cards on this account ( XXXX XXXXthis complaint is to be added to the contemporaneous record to be given to our legal staff for further prosecution of this claim if needed.
Company Response:
State: NY
Zip: 113XX
Submitted Via: Web
Date Sent: 2022-12-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A