Date Received: 2022-12-10
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: This is the continuation about my first complaint, because you closed my complaint or PayPal did. I just wan na clarify my account, did you really reviewed my account? Because you were saying in the last part of your letter that you're holding my funds.. " in an attempt to minimize loss due to reversals and other buyer complaint.. '' When I don't even have disputes on my account, if i had they were just 2 or 3 & they are already settled a long time ago. It seems like you are holding your customers accounts to use for your backup funds, whatever happens to your business. Last XX/XX/2022, PayPal sent me an email saying I can no longer do business with PayPal for violating their PayPal Acceptable Use Policy. When I started to use PayPal I never know about these XXXX, you must explain this to your users clearly. At least give them warning, not like this.. It's like a XXXX. You say, it is anti-fraud but you are the XXXX. I have an estimated balance of XXXX XXXX as of now, based on PayPal 's currency 's exchange.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-12-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-10
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I cant take all my money out of my pay pal account which came out to {$7100.00}. About 2-3 months ago I tried taking money out and I couldn't. Ive already put in the information they needed however whenever I reach out they tell me that they are investigating the issue. Ive provided them with how my business provides service to our customers yet still they are withholding my funds until now.
Company Response:
State: FL
Zip: 32818
Submitted Via: Web
Date Sent: 2022-12-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-08
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: I got money request to my paypal account that someone named " XXXX XXXX '' is requesting XXXX XXXX and within the note of the email by the requester there was a phone no. XXXX that if you don't recognize this call us back. When I called them a lady with XXXX accent told me I am being hacked and I need to go to " XXXX '' website and made me download a software and then wanted me to open up my checking account ; only on the computer and not the app. When I opened it computer screen turned to " window updating '' which spooked me and I started confronting her if you are really from Paypal to which she started to get angry and cutt the line off. I have reported this to both my XXXX XXXX XXXX and paypal as well. Fortunately no money was taken out of my account as I got spooked right on time.
Company Response:
State: PA
Zip: 15146
Submitted Via: Web
Date Sent: 2022-12-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-08
Issue: Fraud or scam
Subissue:
Consumer Complaint: My PayPal account can not be linked to the bank and withdraw cash. I have contacted customer service many times and the problem has not been resolved. Please help me
Company Response:
State: VA
Zip: 245XX
Submitted Via: Web
Date Sent: 2022-12-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-08
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX, my employer deposited {$290.00} into my PayPal account. That same day, I transferred the money to my credit union checking account through the PayPal app. On XX/XX/XXXX, the funds were shown as having been deposited into checking ( ACH trace # XXXX ). However, on XX/XX/XXXX, PayPal reversed the transaction without authorization, and removed the full {$290.00}. ACH trace # XXXX I contacted PayPal and opened a dispute. They initially denied my claim but cited the incorrect transaction date ( XX/XX/XXXX ). Further, when I was able to speak with a representative, they indicated they could not find any XX/XX/XXXX transaction. In effect, they do not know why my money was withdrawn or where the money was sent/received. I would appreciate any assistance your agency is able to provide. XXXX XXXX XXXX
Company Response:
State: GA
Zip: 300XX
Submitted Via: Web
Date Sent: 2022-12-08
Company Response to Consumer: Closed with monetary relief
Timely Response: No
Consumer Disputed: N/A
Date Received: 2022-12-08
Issue: Fraud or scam
Subissue:
Consumer Complaint: My PayPal account can not be linked to the bank and withdraw cash. I have contacted the customer service staff " XXXX '' many times. The attitude is extremely bad, and I ended my call directly. So far, the account problem has not been resolved.
Company Response:
State: PA
Zip: 180XX
Submitted Via: Web
Date Sent: 2022-12-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-08
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My name is XXXX XXXX. I have been having an account issue with y'all getting my accounts deleted, and y'all support team isn't resolving it. My username is XXXX account XXXX address is XXXX, and my other account email is XXXX. Please delete that account, too. For that XXXX, I don't have the XXXX every time I try to delete it, and it says I have a pending dispute open, and I don't. My chat case number to review my issue is # XXXX
Company Response:
State: PA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-12-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-08
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I received notice of a possible fraudulent charge to my PayPal account. I got that canceled. Then I asked the PayPal customer rep to cancel my account. He couldn't, so he referred me to a senior technician, who asked me to install " XXXX '' on my computer and give him complete control of my computer. I refused. He told me that if I did not give him complete control of my computer, he could not cancel my account and I would furthermore have to pay the {$500.00} fraudulent charge. When I still refused, he told me I was NOT President of the United States, and I therefore had to do what he told me. I then looked for a street address for PayPal, to which I could sent a letter documenting this. When I could not find that, I tried to find a way to send that via PayPal.com. When that failed, I decided to sent this to you. Below please find the letter I had planned to send to PayPal. Thanks. Please cancel my PayPal account. Can you please assure me that I will never again be bothered by PayPal? I will herewith summarize my reasoning : ( 1 ) I rarely use PayPal. ( 2 ) I received an email from PayPal stamped XXXX XXXX XXXX XXXXXXXX saying, " There is evidence that your PayPal account has been accessed unlawfully. {$500.00} has been debited to your account ''. I ignored the link in the email. Instead I signed into my PayPal account, found the transaction, and tried to cancel it. ( 3 ) I found the verbiage confusing, so I called XXXX at XXXXXXXX XXXX Central. I spoke with " XXXX '', who helped me cancel it. I then asked him to cancel my PayPal account, because I use it so seldom, I do not want to be bothered with this kind of thing ever again. He did not know how to do that. He then referred me to a senior technician, XXXX XXXX. XXXX XXXX then asked me to download and install " XXXX '' on my XXXX, which I did. He then asked me to give him complete control of my computer, which I refused. He then continued by saying that if I did NOT give him complete control of my computer, he could not cancel my PayPal account. In addition, I would be charged the {$500.00}, which " XXXX '' had previously confirmed to me was cancelled, and which shows canceled, when I checked just now over 24 hours later. ( 4 ) I found the request for complete control of my computer shocking, suggesting that XXXX XXXX was trying to defraud me. ( 5 ) FYI, I'm a native XXXX speaker. The accents of the people with whom I spoke, " XXXX '' and " XXXX XXXX '', sounded to me like subcontinent XXXX.
Company Response:
State: MO
Zip: 641XX
Submitted Via: Web
Date Sent: 2022-12-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-09
Issue: Closing your account
Subissue: Can't close your account
Consumer Complaint: Over a year ago I requested this company close all accounts and cease contact with me as their methods constituted harassment. They have not done so.
Company Response:
State: OH
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-12-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-07
Issue: Fraud or scam
Subissue:
Consumer Complaint: Commencing on or about XX/XX/2019, I fell victim to a multilayered scam operation orchestrated by Fake XXXX Account ( the Fraudsters or Company ), with the design, development, manufacturing, promoting, marketing, distributing, labeling, and/or sale of illegal and outright fraudulent investment services, all of which aim at contributing to the goal of robbing and defrauding clients through a predetermined cycle of the client losses to gains. Money was transferred from my XXXX XXXX account in the total amount of XXXX USD utilizing their services.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-12-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A