Date Received: 2022-12-18
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: I made a purchase from the XXXX using PayPal. I assumed they would add a fee, and did not research this before the transaction. when the transaction went through I saw that the " fee '' was excessive, over 6 %. when I contacted them about it they directed me to their Legal page, which I looked at, and still only saw that it may cost about 3 or 4 %, depending on a few things. I told them again I thought it was excessive. they then directed me to a link that shows their conversion rate, with a " spread ''. First of all, they make up their own conversion rate, and secondly I do not think they make this page easy to find, or even make it known there is such a page. This seems like fraud to me.
Company Response:
State: MA
Zip: 019XX
Submitted Via: Web
Date Sent: 2022-12-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-18
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2021, I was informed via email that my PayPal account had been placed on a permanent hold due to an alleged violation of their policies. Despite my insistence that I had not violated any of PayPal 's policies, I was told over the phone that I would be able to retrieve the funds from my account after a hold period of XXXX XXXX. However, upon attempting to log into my account once the hold period had ended, I discovered that a transaction had been made by PayPal, resulting in a loss of {$1100.00} from my account. The transaction details are as follows : Transaction ID : *********, Amount : {$1100.00}, Paid with : PayPal XXXX, Seller info : PayPal, Note : {$1100.00} USD ; PayPal Posting Date : XX/XX/2021 ; Payment to : PayPal ; PayPal 's damages caused by Acceptable Use Policy violation. I have made countless attempts to contact PayPal about this issue, but have consistently been met with refusal to provide a clear explanation or any form of assistance in recovering the stolen funds. This lack of transparency and failure to resolve the issue is unacceptable and I demand that PayPal immediately investigates and resolves this matter, as I am confident that I have not violated any of their policies. The unauthorized transaction has caused significant financial hardship and I request that PayPal take responsibility for their actions and return the stolen funds to my account as soon as possible.
Company Response:
State: TX
Zip: 78582
Submitted Via: Web
Date Sent: 2022-12-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-18
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My PayPal account can not be Linked with the bank and withdraw cash, and I have contacted the PayPal customer service representative many times to solve the problem. please help me
Company Response:
State: CO
Zip: 811XX
Submitted Via: Web
Date Sent: 2022-12-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-18
Issue: Incorrect exchange rate
Subissue:
Consumer Complaint: Paypal did not pay me correct as they only refunded me {$7.00} USD and they were suppossed to refund me {$140.00} USD. They owe me the rest {$130.00} USD. See next {$2600.00} XXXX equals {$140.00} USD. PayPal ruled in my favor and closed the case in my favor but when they went to credit me back they only credited me back {$7.00}. Someone at PayPal entered my credit as {$140.00} XXXX when it should have been {$140.00} USD. Transaction ID is XXXX. All I am asking for is to have the {$130.00} credited back to me that they stated they owed me but just refunded me wrong amount and now its a theft problem as somehow they cant seem to pay me the money back that they owe me and stated they owe me when they ruled the case in my favor. Please help me get my {$130.00} they owe me
Company Response:
State: TN
Zip: 37615
Submitted Via: Web
Date Sent: 2022-12-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-18
Issue: Fraud or scam
Subissue:
Consumer Complaint: On the XXXX of XXXX, an individual contacted me saying that they needed XXXX dollars because they were unable care for their dog. They said they would pay back {$320.00} on the XXXX. After I sent this payment, she was very uncommunicative. On the day that she was supposed to repay me, she blocked me on the social media that I was using to talk to her and I am unable to communicate in order to get my money back. As it stands, she stole my money and had no means to ever pay me back. I filed a claim through PayPal, however, they said that the transaction in question didnt count as a service that they can refund me for. They told me to contact my bank and file a claim for the transaction. After filing a claim a few days ago, I wanted to check the status of it today, but when I called my bank, they notified me that the claim has been denied since the transaction was authorized on my part and they would be unable to help since it was a service. Im worried that I wont be reimbursed for this, since the money in question came from my savings. The screenshots in question show the chats I had with her, and the proof that I tried to dispute a transaction with PayPal.
Company Response:
State: VA
Zip: 24060
Submitted Via: Web
Date Sent: 2022-12-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-18
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: This is related to CFPB Complaint ID XXXX. Original complaint text : My father passed away in XXXX. I am his daughter. Since then, I have called PayPal no less than 8 times and am always on hold for a minimum of 30 minutes, usually longer, before someone can help me. The people themselves are very nice, but no one can tell me where the money in his account is. All we ask is that it be deposited back into the checking account my dad opened the PayPal account with. I do not want the money- it should go back into the account he opened it with, which is a joint account with my mother- who is the sole beneficiary of his estate. PayPal even acknowledges that this is their processwhen an cactus closed to refund back to the opening checking account. But, I am not confident they know their own processes as up until XXXX they still hadnt marked my dads account as deceased- even though we submitted his death certificate and his marriage certificate 3 times. The amount in question is XXXX. This has been going on for 6 months, I dont understand what the delay is and why no one can help. My mother needs that money. She has XXXX and that money is needed to help pay for her meds and other costs. Every other company has been helpful and knowledgeable about what to do when an account holder diesthis is so frustrating. After the original complaint was filed : Paypal called me and they said they had to get permission from my mom to speak to me about my father 's account ( as he passed away and she is the sole beneficiary ). She gave her permission and I spoke with someone who was initially very helpful. He said a check had been issued but wasn't cashed. He would stop payment on that check and then have the funds refunded to the account my dad opened the account with. This was supposed to take 15 days ... .it has been over 30 and NOTHING. This has been going on since XXXX! And Paypal doesn't give out any contact info for their reps, like a direct line, so I can NEVER get the same person to keep continuity. So, each time I call, I waste no less than 45 minutes on hold and then re-explaining this situation. Not only is this extremely frustrating and a waste of my time, it is also very painful as we are still recovering from the loss of my father and my mom needs that money for her own care. It seems like Paypal both doesn't care about it's customers and their families after their customer has passed away, and like they don't want to refund the money that rightfully belongs to my mom now that my dad passed away. It is only $ XXXX. This is so insanely ridiculous that I have to keep fighting. Update to original complaint : At this point, I am ready to file a lawsuit for more than the $ XXXX. This seems potentially class action worthy. How can a company this size not know how to handle an account once a customer has died? Either return the money via the account my dad opened his Paypal account with ( which by the way, your rep promised would be done ), or issue a new check in my mother 's name, to her new address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Texas XXXX ). We have provided the death certificate, and their marriage certificate, and also her new address. I am at a total loss and honestly just want to cry at this point. My mom is sick and needs this money for care, and it is her money. We are not asking for anything more than she is owed, at this point. But if someone from Paypal doesn't reach out to me ( daughter ) and get this sorted, I will sue for more than $ XXXX. And the thing that really kills me is that I don't want to do that. It will be a tremendous waste of my time and Paypal 's, and we will both lose money to lawyers. I really hope this makes it to their legal department and someone with some empathy looks at this and understands the ridiculousness of the situation.
Company Response:
State: TX
Zip: 78245
Submitted Via: Web
Date Sent: 2022-12-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-19
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: This has to do with pay pal and started way back in 2014. While moving from place to place personal information was collected by individuals that were helping out until a place could be found to live. This put private information at mercy of the home owner by means of controlling the US mail and as well communication via the internet. After leaving said residence the homeowner or main occupant still has the mail and keeps for self or does right thing and hands over even after change of address, which can be stopped by homeowner by accessing mail of said victim. With that said the homeowner now has access to bank accounts and debit cards and financial institutions of said victim and all is exposed leaving victim helpless and now bullied harassed and helpless. Any complaints made to banks or credit card companies PayPal XXXX and on and on are pushed away and not addressed because said homeowner has taken over identity. Homeowner is said to be the perp of an XXXXXXXX XXXX XXXX by XXXXXXXX in a different state that has not been convicted due to the reason of running. So this homeowner has been using said victim for many years and taken everything from said victim XXXX XXXXXXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX. So many business here and many people involved.
Company Response:
State: NV
Zip: 89103
Submitted Via: Web
Date Sent: 2022-12-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-17
Issue: Fraud or scam
Subissue:
Consumer Complaint: An individual on Venmo who goes by the name XXXX XXXX on Venmo has scammed me of {$260.00} and {$290.00}. Through XXXX direct messages, he promised to send two pairs of shoes but failed to do so after frequent reminders. He also sent two tracking numbers that were fake.
Company Response:
State: PA
Zip: 19104
Submitted Via: Web
Date Sent: 2023-01-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-17
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My XXXX account can not be linked with the bank and withdraw cash. I have contacted the customer service representative many times and the problem has not been resolved. please help me
Company Response:
State: CO
Zip: 813XX
Submitted Via: Web
Date Sent: 2022-12-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-17
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Hello, this is in reference to case numbers XXXX and XXXX. I would like these transactions disputed and my money returned back to my account. I have yet to receive these orders after countless times of reaching out to both companies, XXXX and XXXX to clarify that. Its been three weeks now, going on three and still no package nor any help on how to retrieve my lost packages!!
Company Response:
State: PA
Zip: 19131
Submitted Via: Web
Date Sent: 2022-12-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A