Date Received: 2023-01-24
Issue: Other transaction problem
Subissue:
Consumer Complaint: I received money from a cousin to help defray the cost of my younger brothers funeral expenses by way of Venmo. When I tried to have that money transferred to my bank account on the XXXX of XX/XX/2023 I thought it was going to go through. I checked back a few days later the XXXX and found that the transfer was canceled by Venmo and my account was locked. I tried to resolve the problem by email as suggested and am unable to get any type of explanation as to why exactly my account was locked. The amount is XXXX. I tried both email and phone calls to resolve the issue and my account is still locked we need that money asap!!!
Company Response:
State: NE
Zip: 688XX
Submitted Via: Web
Date Sent: 2023-01-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-25
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: Good day, Hi im using my paypal account XXXX to received payment from my client to my business, when i open my email address tuesday XX/XX/2023 i received a message from paypal stating that " You can no longer do business with PayPal ( Ref ID - XXXX ) '' Paypal permanent limit my account without any explanation, i follow all rules and terms and condition on paypal agreement i use my paypal account only in my business i did not do anything wrong with my paypal, i really need my account for my business because this is the only one i use to received payment from my client, can you please help me to resolve this problem can you please help me to lift the limitation of my account and back to normal please help me. Thank you Very much!
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-25
Issue: Other transaction problem
Subissue:
Consumer Complaint: My name is XXXX XXXX XXXX On XX/XX/2023 I received a payment from XXXX XXXX in the amount of {$1500.00}. On XX/XX/2023, i initiated a full refund to the sender. Instead of refunding the buyer the payment she sent, paypal took the refund out of my bank account because I did not provide my ssn. I went ahead and updated my ssn. The money is still being held. Basically paypal refunded the sender her payment with money from my bank account while holding the payment she sent me. Im requesting paypal to deposit the money back to my account.
Company Response:
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-25
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-25
Issue: Problem adding money
Subissue:
Consumer Complaint: I tried to add {$98.00} to my PayPal card ( XXXX XXXX XXXX on the mobile app using XXXX XXXX. XX/XX/23 XXXX today. Transferring {$98.00} to said account. Theres a missing transaction. 3 hours later and the XXXX XXXX XXXX said it was status cleared to said account
Company Response:
State: IL
Zip: 610XX
Submitted Via: Web
Date Sent: 2023-01-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-25
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: PayPal email me that my account was permanently limited due to the reason they said or acusition in my account even if I'm not doing that thing. I'm not violating any rules in the platform I don't have any dispute in the platform but they banned me. I don't know why. I'm fair of using their services but they banned me. This is not fair for me. Because I'm just doing my business in a good way
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-25
Issue: Other transaction problem
Subissue:
Consumer Complaint: I am the business owner of XXXX, a registered company. We are selling XXXX based car navigation systems for XXXX vehicles worldwide and it is a renowned brand with 5 years of operation and continue to growing. We use PayPal service to collect money from our customers and we had good relationship with PayPal Inc for the most of the time. Our account e-mail is XXXX, XXXX. However, it came to a sudden end today like attached e-mail copy that PayPal sent us a notice of account suspension without any explanation why. Our fund with PayPal, about XXXX USD, is frozen for the next 180 days without an explanation. We contacted PayPal customer service they were not able to answer why either. We believe we did not engage any activity that is related to a crime, fraud or anything that governing laws and regulations are prohibiting and we are in good standing in terms of its commercial activity. Indeed, as a private company PayPal may have a right to terminate business with us providing no explanation, but holding someone's money for 180 days without any justification is indeed hard to understand and it does not comply to common senses and business ethics.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-25
Issue: Fraud or scam
Subissue:
Consumer Complaint: Hello! My name is XXXX XXXX XXXX I am writing to file a complaint against paypal for dragging their feet to help me get my money back from a scammer. I have not heard from them. I have already filed a police report against the seller. I am waiting to return the fake items back to her for a full refund. However paypal has not disclosed her address for me to return for a refund. I paid almost {$14000.00} for two pieces of jewelries which turned out to be fake. I purchased a pair of authentic XXXX XXXX XXXX XXXX turquoise earrings for {$5700.00} and a XXXX XXXXXXXX XXXX XXXXXXXX turquoise bracelet for {$7900.00} from her on XX/XX/2023. The set were advertised as authentic and purchased from XXXX XXXX. The earrings bear serial number XXXX, bracelet bears number XXXX. Initially, i found both items on XXXX but she agreed to sell them to me off XXXX -- via Paypal payment. I received both items on XX/XX/XXXX. On XX/XX/XXXX, I paid for a serial look up service to confirm the serial numbers do belong to these two particular items. The lookup service result came out differently. Both of the serial numbers belong to different piece. One belongs to a necklace, the other belongs to a bracelet. The service also includes the dates the pieces arrive at the boutique as well as the dates they were sold. The names of the boutiques were also included in the report. I found the report reliable. I reached out to the seller requesting a return for a refund. Seller refused. She stated that I received exactly what she advertised, XXXX XXXX XXXX XXXX jewelries with the same serial numbers as in her listings. However I would like to add, if the serial numbers dont belong to the pieces, they are not original creations of the brand therefore they are fake and not as described. On the same day, I went to XXXX XXXX XXXX XXXXXXXX XXXX in XXXX. The sale associate confirmed the two serial numbers belong to two different creations of the brand.
Company Response:
State: NY
Zip: 11358
Submitted Via: Web
Date Sent: 2023-01-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-25
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: I have a PayPal accounts. First I created a personal account this was the email address of the account XXXX the number of that account is XXXX XXXX XXXX And I created also a business account and the email is XXXX the number is XXXX That account was all permanently limited due to potential risk and other acusition they email me in PayPal. Honestly I don't make any issue in PayPal I don't break the rules in PayPal I don't have any dispute in my accounts. They banned my account in unfair decisions. I'm just doing good business in PayPal but they banned me I don't know why they banned me even I'm a good seller in the platform. I don't make any illegal activities or break the policy and rules. That's why I make new PayPal account to continue my business with them same name and same I.d information the email was XXXX number is XXXX But when I use it they banned again in my first transaction. They said that if ever I have an account with the same name that was banned. The newly created accounts will be banned also. This is not fair for me. I'm not doing any wrong I'm just doing a business with PayPal..
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-25
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: About a year and a half ago I opened a credit account with paypal.com. I charged a debit for an XXXX with their account services from an online retailer named XXXX The XXXX never came. I was still charged the debt for the purchase. Can you please look into the purchases I've made at PayPal.com to end the debt suppression this company has imposed. If you need me to fill out every purchase that the imposed the debts about I will do so but the company is running a fraud scam. Everyone involved in this debting scam should be indicted. Thanks.
Company Response:
State: TX
Zip: 759XX
Submitted Via: Web
Date Sent: 2023-01-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-23
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I have a Venmo account with a balance of {$2200.00}. On XX/XX/XXXX Venmo froze my account and asked me to send in a picture of my photo ID. I uploaded a copy of my valid drivers license. After uploading my license Venmo emailed me to tell me they are closing my account and holding my funds for 180 days. All of the accounts linked to my Venmo are in my name. There have been no chargebacks, disputes, or refund requests ever made against my account. Venmo arbitrarily decided to close my account and freeze my funds. I have bills due and need access to my funds that Venmo is holding.
Company Response:
State: TN
Zip: 37221
Submitted Via: Web
Date Sent: 2023-01-23
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A