Date Received: 2023-01-25
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: I had requested XXXX XXXX XXXX. I already have account. My email linked to my account is : XXXX and my documents were all verified few times. Please open and process XXXX XXXX XXXX. Please follow up with me at the email as registered. Thank you, XXXX XXXX.
Company Response:
State: PA
Zip: 19403
Submitted Via: Web
Date Sent: 2023-01-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-25
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: XXXX issued a refund on XX/XX/XXXX for a returned item on XX/XX/XXXX back to PayPal in amount of {$180.00}. Paypal isnt acknowledging refund issued out back to return. Ive uploaded emails and confirmation from XXXX showing proof.
Company Response:
State: IL
Zip: 604XX
Submitted Via: Web
Date Sent: 2023-01-25
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-25
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: I filed XXXX disputes in the resolution center. Both charges were made with a card with the XXXX logo but I never got from these XXXX and another pending the provisional credit that is supposed to be issued for these charges : XXXX XXXX XXXX This is another one that says it is refunded but was NOT XXXX
Company Response:
State: NY
Zip: 113XX
Submitted Via: Web
Date Sent: 2023-01-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-24
Issue: Problem adding money
Subissue:
Consumer Complaint: Hi, I have been using PayPal service for almost 2 years but suddenly my account was permanently limited saying that I have violated their policy which is not clear to me because they refuse to give any specific violation imposed on my account. The money I received is purely from an online business ... and I am not selling physical products, I only sell XXXX products which is delivered via email. My customers use to pay or buy using PayPal since it is convenient using their service, in other words, me and my clients use it as a payment method and I have responded my clients in a timely manner whenever they ask for a refund because they don't like the service. Now my business is slowly losing sales and it is a huge loss for me as a business owner and that is the main reason why I file a complaint in your firm, since I have heard that you have solved a lot of problems like this and many clients are happy for your service because they are able to restore their account from being permanently limited and continue to do business. I hope you can help me with this problem. Thank you.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-24
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: My account in paypal was permanently limited and i have funds, he request to submit my id on XX/XX/XXXX XXXX and after submitted my id and waiting her review after that my account was permanently limited. I dont know what the reason why permanently limited my account
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-24
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On the early morning XX/XX/2023 I received a fraudulent invoice request to my PayPal account for nearly {$500.00} from a cryptocurrency scammer. This scam involves a legitimate email sent from PayPal 's invoicing service, and is possible due to the fact that PayPal does not have any major security limitations on unknown accounts sending customers large fraudulent invoices on company email/letterhead. PayPal also does not provide a method to flag or dispute these fraudulent invoices ( in their words, only completed transactions can be disputed ), so the scam invoice stays present and listed on your account in perpetuity. This type of PayPal direct invoicing scam has been widely reported on in recent years, as has PayPal 's inability to provide adequate support to affected customers, or to patch the security vulnerabilities that makes this scam possible. My story begins when I attempted to use PayPal 's dispute center to resolve this, only to discover that PayPal does not let you dispute or flag these types of invoices. I then spent several hours trying to reach phone support, only to find that their phone system is almost 100 % automated at this point and merely serves to direct you to the dispute center website ( which obviously doesn't work to solve this type of situation ). Essentially there appeared to be no way for me to remove this invoice from my account or to flag it as fraudulent. It seems that PayPal 's view of the situation is that I should merely let a large fraudulent money request remain on my account in perpetuity, appearing as authentic among my legitimate money transfers. At this point I decided to close my PayPal account of ~15 years ( and in good standing, {$0.00} balance ) due to the shameful lack of customer service, and the general sense of unease about the security vulnerabilities present in a platform that would let this happen to myself and hundreds of other people. Basically I just don't feel safe having my personal financial information linked to an account that allows this to happen. On the late morning of XX/XX/XXXX, I proceeded with the account closure form on the PayPal website, only to be informed that I needed to first close a dormant, {$0.00} balance XXXX account I have with PayPal XXXX. PayPal XXXX is not actually operated by PayPal, but by a legitimate bank called XXXX. I contacted XXXX via phone about closing my PayPal XXXX account, and within 5 minutes I had fully closed and settled my account ( no outstanding payments or balances ), and received both a confirmation email and a confirmation text of the closure. Additionally, navigating to the PayPal XXXX website now tells me that my account has been closed and deactivated. The crux of my problem begins now. Today, XX/XX/XXXX, I go to the main PayPal website to close my digital wallet account with them, only to be met with an error that my account can not be closed due to the fact that I have a PayPal XXXX account ( which I obviously now don't ). Basically, PayPal 's systems refuse to register that I have closed my linked account, and I have no way to deactivate the link as a customer on their website. I call into PayPal phone support and manage to reach a human customer service agent, in order to see if they can resolve the error. I am met with nothing but obfuscation and deflection. PayPal 's first line customer support and a supervisor both tell me that the error is due to me having an open XXXX account, and refuse to accept my confirmation emails or testimony as evidence to the contrary. They tell me that I need to contact XXXX, and refuse to listen when I tell them I have already done so. At this point I contact XXXX to double check, and they send me another confirmation and convey to me that at this point, after 24 hours, the main PayPal business has already been informed that my XXXX account is permanently closed and that there should be no link any longer. The XXXX customer service rep discloses to me that they have dealt with mainline PayPal customers in the same situation before due to PayPal refusing to update their systems in a timely manner ( or at all ). Essentially, despite the fact that my PayPal XXXX account no longer exists, PayPal XXXX XXXX maintains a listing of an open XXXXXXXX account and corresponding personal financial information related to said account, in direct contradiction of the account status with their banking/credit partner XXXX. In summary, I am not sure what violations PayPal may be committing but I believe the following to be deeply problematic : A ) Their enabling of fraudulent crypto invoicing scams and refusal to provide any customer support or resolution when they happen B ) The severe disconnect on PayPal 's side in which they are actively disregarding the status/standing of the XXXX account serviced by their partner XXXX C ) The complete inability for me, as a customer, to close my good standing {$0.00} balance account in a timely and reasonable manner and the lack of a clear path to resolution of this issue from PayPal.
Company Response:
State: PA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-24
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-24
Issue: Fraud or scam
Subissue:
Consumer Complaint: Company : PayPal Service : Paypal Reference : XXXX Date Raised : XXXX XX/XX/2023 at XXXX : XXXX When it happened : XX/XX/2023 Where it happened : XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX ) XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) XXXX, XXXX XXXX XXXX, XXXX, XXXX What XXXX XXXX XXXX Happened : HII I REVIECED AN WRONG PRODUCT FROM PAYPAL SELLER NOW THAT SELLER DID NOT GIVE ME THAT PRODUCT NOT EVEN GIVING MY REFUND {$50.00} I RAISED CASE ON PAYPAL AGAINST THAT SELELR PAYPAL IS SAVING HIM BZ THEY WILL HAVE TO GIVE THAT PAYPAL BACK paypal saying i can not do anything helping fraud seller What I want : i want my refund back and punish that seller and i want from PayPal write down sorry letter and to fraud with me This is how they responded : in paypal chat inbox I have decided to escalate my case to you because : The company didn't uphold my complaint paypal helping fraud seller one of that did with me also i do not want to repeat that again i did raised case over there i showed the evidence i have what i order what he give paypal decline my evidence say we do not allow that but seller show same evidence evidence they validated that not mine helping fruad seller Yours sincerely, XXXX XXXX XXXX XXXX Address : XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX ) XXXX XXXX XXXX XXXX XXXX XXXX Telephone : XXXX Compensation XXXX / XXXX XXXX XXXX complaint against PayPal Paypal case XXXX this amount is going to remember to help the fraud seller again bz paypal really wasted my time and helping fraud seller User account email XXXX XXXX / XXXX XXXX XXXX complaint against PayPal Paypal case XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-24
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: They close my account with no reason and I want to restore it thank you
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-24
Issue: Wrong amount charged or received
Subissue:
Consumer Complaint: On XX/XX/2022 I sent a {$28.00} to a rescue on PayPals site. I chose friends and family option so the rescue doesnt incur extra fees. I entered {$28.00} and hit next and send. All of a sudden screen started moving really fast and was acting very glitchy. I got an message on messenger saying that I paid {$280.00} to this rescue. I right away called Pay Pal and was on hold 30 minutes than customer service person told me it was too late to stop the payment XXXX. It was already sent. I find it hard to believe that payment was sent within 30 minutes. I was told to have my bank dispute it. Pay Pal brushed me off and put the problem on my bank XXXX XXXX XXXX. I filed a dispute with XXXX XXXXXXXX XXXX which after 90 days of following up, resubmitting again gave no results. The bank said we cant do anything about it.
Company Response:
State: CA
Zip: 91304
Submitted Via: Web
Date Sent: 2023-01-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-25
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: PayPal email me this ( You can no longer do business with PayPal ( Ref ID - XXXX ) I'm Calling PayPal today to restore my account and I'm begging for a chance and for an opportunity to restore my account but they said that the issue is final, I want my account to be restored in order for my business will continue. I don't make any problems with them I'm not violating their rules and I don't have any disputes in my account., I was shocked that they email me that my account was permanently limited. that is not fair to me, I'm only doing good business with them.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A