Date Received: 2023-01-25
Issue: Other transaction problem
Subissue:
Consumer Complaint: Paypal claims they made a money transfer in my name for the amount of {$120.00}. The bank account that was used for the transfer does not exist since I closed it a year ago. So I asked them how they could have accessed a closed account and the reply I got is they pay first and try to collect from the bank later. This is not satisfactory and I am wondering if it is at all legal. The transfer was made to Washington XXXX for annual dues, a subscription I did not need since I already have XXXX from my spouse. I am sorry if this is going to the wrong section of CFPB but since it involves a money transfer I chose the Money Transfer Option. If need be please direct this to the correct section of CFPB.
Company Response:
State: NY
Zip: 10011
Submitted Via: Web
Date Sent: 2023-01-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-26
Issue: Fraud or scam
Subissue:
Consumer Complaint: order from XXXX used paypal XXXX said they would issue refund but didnt reached out to paypal who i used to store and send the money to XXXX only for them to close my dispute saying i never sent supporting info the email address i used to sign was XXXX this is just crazy Info provided by the seller XXXX XX/XX/2022 at XXXX XXXX Tracking info provided by XXXX XXXX Shipped by Other Case ID : XXXX Disputed amount : {$530.00} USD Seller info : XXXX XXXX Shipping address : XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX Date reported : XXXX XX/XX/2022 XXXX ID : XXXX
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-26
Issue: Other service problem
Subissue:
Consumer Complaint: PayPal informed me they would be holding my money for 180 days and then giving me the remaining balance and after the 180 days they decided to keep the money for themselves, on XX/XX/XXXX they debited the account and shows a payment to PayPal of {$2400.00} due to acceptable use violation. I am running a legitimate business and when asked what rules were broken they will not tell you. There is no reason to steal my money, Ive contacted them countless times trying to get them to take a second look and they wont reinstate my account and give me my funds.
Company Response:
State: WA
Zip: 99206
Submitted Via: Web
Date Sent: 2023-01-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-26
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: XX/XX/XXXX {$100.00} PayPal denied my request for refund when I was scammed
Company Response:
State: NY
Zip: 12180
Submitted Via: Web
Date Sent: 2023-01-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-25
Issue: Fraud or scam
Subissue:
Consumer Complaint: I have consistently tried to close my PayPal account -- -even writing a letter to the company and all I have gotten are " canned comments '' wanting me to open an account so I can close it!!!! No way to talk on phone. There have been several companies that ( even though I have given a credit card to purchase an item ) have sent it to PayPal!!!!! I am very frustrated.
Company Response:
State: NC
Zip: 287XX
Submitted Via: Web
Date Sent: 2023-01-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-25
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Hi paypal Inc just ban/permanent limited my account here 's the reference number : XXXX I don't why paypal just ban my account without any reason I read their term & condition and didn't see any violation I've done when I ask their costumer support they just telling me they can provide specific reason like huh?? Hi paypal you know I have still money in my account and I need that money but you see what have you've done I cant get my money because you ban my account.You see I use youre service because of my business, this is the only way client can pay me but you ban my account! Am trying to reach you out on a phone call but you're unreachable. PLEASE FIX ALREADY MY ACCOUNT. THANK YOU!
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-25
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Please help, i just created my Paypal account and i have met every requirements, i have confirmed my email address, i have also sent a copy of my ID card to Paypal for account verification and confirmation, i got an email message from Paypal that my account limitation has been lifted and i can now send and receive unlimited amount, but when i log into my Paypal account its still has this red flag with this message { After a review, we decided to permanently limit your account as XXXX determined that this account is linked to XXXX or more PayPal accounts that currently have unresolved issues. You'll not be able to conduct any further business using PayPal. Based on this decision, if applicable, you are no longer eligible for PayPal } Please i dont know why this is so, i strongly believe that my account was wrongly limited permanently. i want my account to be completely lifted from limitation so that i can use it perfectly well. thanks.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-25
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: PayPal banned my account permanently. I comply and I don't violate any of their legal agreements and Acceptable Use Policy, my account was also verified but they shut down my account instantly. I only have one disputed transaction, and it was immediately resolved because I already refunded the sender in full. I don't understand why PayPal treats its users in this manner. They just banned my account without prior notice, no information we're asked first in a way that I can still lift the limitation by submitting documents they asked. Sadly, they never asked me to submit those and instead they immediately shut down my account.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-26
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/XXXX, Paypal emailed me advising that I can no longer make any transactions and that my account has been banned permanently without further explanation about the grounds for banning my account permanently. I have no disputes or any violation that I know about as they did not send any notice of such.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-26
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: On XX/XX/2023 I contacted Venmo to report several unauthorized transactions. I was in the hospital and someone had gotten a hold of my Venmo card and tablet, which had the Venmo app installed. They took over {$350.00}. Venmo quickly XXXX the card, froze the account, and proceeded to recover all of the money that was taken from me. Unfortunately, they never did unfreeze the account, despite every on my part to provide them with the information they requested, at least twice, in many case, multiple times. I was XXXX from the hospital on XX/XX/XXXX, at which time my account was still frozen. That money was needed to cover my rent and the administrative fees of an appeal. As a result of not having access to those funds, I became homeless and at risk of losing my appeal due to non-payment. I wasn't able to sleep for XXXX days because I had nowhere to go. I sat in a XXXX XXXX at night to stay warm. I couldn't work because I was too busy trying to find a place to sleep. As I said, I just got out of the hospital, where I had been for XXXX weeks with XXXX and XXXX, so you hopefully see why staying outside all night wasn't an option. That, and I'm a woman. I told Venmo every single day what I was going through because they weren't release my funds, but it did not seem to matter to the people who handled the freezing of an account. Every single day they would ask for something else, and it usually something I had already given them, such as my ID, Part of the problem is that you can't speak to the group that handles this directly, nor can customer service agents who do talk to customers. You have to wait for them to contact you. That was bad enough, but then it was always someone different, and it didn't appear that they went back and read the history to see that they asking for something that I had provided. To demonstrate how ridiculous this has become, they told me that my account was unfrozen so I tried to transfer some of the money out, but I got the same error I was getting before. So I tried to add another debit card to see if it would work with that, but it didn't. The next day the latest Venmo person in that department contacted me and said that I had provide XXXX months worth of bank statements that included the last XXXX of the card I just tired to add. I had already provided the statement for this account and I didn't have XXXX months worth, I had just opened this account in XXXX. Finally, none of my banks put debit card numbers on their statements. The customer service agent told me that he wasn't telling me to send a picture of my debit card that shows the bank and the last digits of the card. That's exactly what he was telling me to do, and I did that too. The next day I tried to do a bank transfer, based on what they told me. They said that instant transfers didn't always work and I should try the bank transfer. But it failed too, and once again they're asking for a statement from that bank. I provided the statement but now it's saying my account has been suspended. I did everything they asked me to do, multiple times in many cases, I don't understand why they didn't unfreeze my account or why my account would now be suspended when I was only doing what they instructed me to do. I've been homeless and unemployed since XX/XX/2023. I had no problem with them freezing my account at first, but there's no reason it should have taken as long as it has. If they would have just provided me with a list of things that they needed the first time around, I would have provided them.
Company Response:
State: FL
Zip: 32536
Submitted Via: Web
Date Sent: 2023-01-26
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A