Date Received: 2023-01-27
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: They already Restore my account After a Day The Banned It again. So Disappointing. Even I didnt do any Action To my account Yet. So Unfair Type of Platform.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-27
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear PayPal, I am writing to express my extreme dissatisfaction with the handling of my account by your company. On Tue XX/XX/2022 XXXX PM, a representative " XXXX '' from the " PayPal XXXX XXXX XXXX XXXX '' suggested that " We will make any remaining funds, less reversals or debits, available to you for withdrawal on or before XX/XX/2022, and we will notify you of this via email. '' However, on Wed XX/XX/2022 XXXX PM, I received an email from " XXXX '' from the " PayPal XXXX XXXX XXXX XXXX '' informing me that " the funds are now available in your PayPal account that were held for 180 days ( XX/XX/2022 ) from the date of limitation placed. '' I would like to inform you that holding funds for more than 180 days is not allowed under the XXXX XXXX XXXX. As per the Fair Credit Billing Act ( FCBA ), a consumer has the right to dispute a charge within 60 days of the billing statement. As per the XXXX Funds Transfer Act ( XXXX ), a consumer has the right to dispute an electronic fund transfer within XXXX days of the transfer. Furthermore, I would like to inform you that I do not have any transactions specifically between XX/XX/2022, and XX/XX/2022, the XXXX personal payments totaling {$590.00} as you have stated in your email. I have attached a screenshot to prove this ( Please see attachment ). Regarding the statement in your email " We notified you of this action through email the same day and requested that you a photocopy of your valid government-issued identification, proof of shipping, and explain the activity on Account. Later that same day, we received a copy of a screenshot of a picture, which we could not accept '', I would like to inform you that I was not asked to provide any documentation as stated. Instead, I was placed with a direct permanent limitation when I received a XXXX payment from XXXX XXXX. In conclusion, I believe that PayPal has mistaken or misunderstood my account situation. I kindly request you to re-evaluate my account and release my funds or to restore my account access back to its normal standing. Thank you for your attention to this matter. Sincerely, XXXX XXXX
Company Response:
State: TX
Zip: 77546
Submitted Via: Web
Date Sent: 2023-01-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-27
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear PayPal, I am writing to express my disappointment and frustration regarding the permanent limitation of my account ( Ref ID - XXXX ). I have provided all of the valid documentation requested by your verification system and completed all of the required steps. I understand that your company has certain policies in place to protect against fraudulent activity, but I can assure you that I have not engaged in any such activity. I have used my account responsibly and in compliance with all terms of service. The permanent limitation of my account without a solid reason is unacceptable and extremely disappointing. Furthermore, as per the US law, The Electronic Fund Transfer Act ( EFTA ) and Regulation E, you are obligated to provide a written explanation of the reason for the limitation and the steps the consumer can take to have the limitation removed. I request that you conduct a thorough review of my account and lift the permanent limitation as soon as possible. I also request a written explanation for the limitation and the steps I can take to have it removed. I look forward to your prompt attention to this matter and hope for a positive resolution. Sincerely, XXXX
Company Response:
State: TX
Zip: 77536
Submitted Via: Web
Date Sent: 2023-01-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-27
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Good day, I'm having problem with my paypal account saying : You can no longer do business with Paypal. This was happened XX/XX/2023 the amount was on hold on my account is XXXX USD. While i'm busy on my business i received the email from the company that i'm no longer do business and any services from them. I'm using this paypal to accept the payments from my customers. My business was stop since this is happened. Please help me resolve this problem.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-27
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/ I was a victim of a fraud scam. The attached FTC fraud report provides the details. I transmitted XXXX transactions via Venmo ( {$1200.00} and {$1100.00} ) to a fake bail bond front. Once I learned the thing was a scam I called Venmo and disputed both transactions. I have been back and forth with Venmo regarding these disputes. They have been denied on several occasions on the basis they never received information that they needed to process the dispute on their end. There has been some hope in this- on XXXX Venmo did refund me the amount of the larger dispute ( {$1200.00} ). However, the {$1100.00} amount has still not been returned after repeated attempts of contacting them and providing them the same information over again. The {$1100.00} dispute in question is XXXX. I will attached related documentation.
Company Response:
State: MD
Zip: 21042
Submitted Via: Web
Date Sent: 2023-01-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-27
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Greetings CFPB, On XX/XX/23 I initiated a transfer of {$1400.00} using my Venmo app to pay a business account owned by the movers dropping off my belongings at my new home. They insisted on payment before they started unloading items, or even before I had to a chance to see them in the truck. I opted-in to Venmo 's XXXX XXXX XXXX '' offering which claimed that I would receive a " full refund if an eligible purchase isn't what [ I ] paid for '', because this moving company had already rescheduled thrice on me, and I was wary of the fact that they sent 1 man and his wife to unload the entire truck. Upon all the items being unloaded, I noticed that 3 items were missing, and several more were damaged. The missing items were computer monitors that are vital to my partner 's work as a software engineer, and their absence greatly impacted his ability to search for a job after his recent layoff. A vacuum I was quite fond of was also missing. I estimate that the monitors are worth {$2200.00}, and the vacuum {$280.00}. I got these prices form XXXX I also estimate there was about {$1200.00} dollars more in damages to items I received, the largest of which was a headboard which no longer attaches to my bed. ( entire bed frame retails for {$2700.00} on CrateandBarrel.com ) I first attempted to reach out to the moving company, and they said they would investigate. When they offered no remedy, I filed a dispute with Venmo to partially compensate me for the damages. Venmo then informed me that an agent would reach out within XXXX business days to collect more evidence to properly investigate my claim. I was quite surprised when the next communication I received from them was an email stating that my claim had been closed and they had ruled in favor of the merchant. I called them again to complain and demand a chance to have my side of things be heard, and they once again said that a representative would reach out over email within the next XXXX business days, and today, I have again received an email letting me know that my claim is closed and they are ruling in the merchants favor. Please find attached the details of the Purchase Protection Venmo allows you to opt-in to, a police report I filed with the XXXX XXXX Police department XXXX where I moved from ) I am currently living in XXXX, and when i called the local police department, the person over the phone refused to take my police report " because I could not say with 100 % certainty that the crime took place in MI '' I am happy to provide further documentation on request
Company Response:
State: MI
Zip: 48238
Submitted Via: Web
Date Sent: 2023-01-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-28
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Subject : Formal Complaint Regarding Permanent Account Restriction Dear PayPal, I am writing to express my extreme disappointment and frustration with the permanent restriction that has been placed on my PayPal account. On Tuesday, XX/XX/XXXX at XXXXXXXX XXXX, I received notification that my account had been temporarily restricted. I immediately provided the requested information in order to have the limitation lifted, and on Friday, XX/XX/XXXX at XXXX XXXX, I received an email stating that my account had been partially restored. However, upon checking my account, I was disappointed to find that it had been permanently limited. As a user of PayPal, I am entitled to certain rights and protections under United States financial regulatory laws, including the Electronic Fund Transfer Act ( EFTA ) and the Fair Credit Billing Act ( FCBA ). These laws require that financial institutions like PayPal provide customers with a clear explanation of any account restrictions, and an opportunity to dispute or appeal such restrictions. In this case, I have not received a clear explanation for the permanent restriction on my account, and I have not been given an opportunity to dispute or appeal the decision. I am requesting that PayPal take immediate action to remove the permanent restriction from my account, and to provide me with a clear explanation for the restriction. I also request that PayPal ensure that all necessary steps are taken to comply with US financial regulatory laws, including the EFTA and FCBA. Thank you for your attention to this matter. I look forward to hearing from you soon. Sincerely, XXXX XXXX
Company Response:
State: TX
Zip: 77590
Submitted Via: Web
Date Sent: 2023-01-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-28
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Hi, After so many transaction on our business I already provided needed proof documents and they tagged my account as permanent limitation for unapproved file sharing services. I dont know what kind of file sharing sevices that I violated but I will make sure that all transaction are legit and coming from our XXXX website. Please I need to restore my personal account. I want to be honest that I tried to create another account to paypal but they still banning. Hoping for your kind consideration on my case.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-28
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I tried to contact their customer service but still they didn't answer me right how to restore my account my account permanently limit in PayPal and I don't know how they didn't even give me explanation why my account restore I didn't do anything wrong, now they said I will wait 180 days to get an email about how I will get my balance there but still no emails receive in them the 180 days are over so pls help neto get my balance and restore my account
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-02-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-28
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Since XXXX paypal send the Permanently band my account but i have a balance XXXX and he closed permanently my account i always using that account in my online business service in digital online, service money transfer international.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A