Date Received: 2023-01-29
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: My account was ban and close without warning thats unfair for me my account use to sell online with no illegal activities or despute and cases thats why I need help to rsestore my account Thank you.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-29
Issue: Other transaction problem
Subissue:
Consumer Complaint: I was charged {$120.00} for a year of web subscription of the XXXX XXXX the was never authorised by me. I cancelled that the same day I say the charge. It is still being posted as purchase and I never reined the refund as promised.
Company Response:
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-02-23
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-29
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Subject : Complaint Regarding Unauthorized Transaction and Limitation on PayPal Account Dear PayPal Team, I am writing this formal complaint to bring to your attention the unauthorized transaction that took place on my PayPal account on Tue, XXXX XX/XX/2023. I have discovered that the transaction was for an amount of {$200.00} to XXXX XXXX, which I did not initiate. In addition, I have also discovered that a new address ( XXXX XXXX XXXX XXXX, CA XXXX ) has been added to my PayPal account without my authorization. I immediately took action and reported the unauthorized transaction by calling your phone support. I was provided with a case id ( XXXX XXXX and was assured that the matter would be resolved in my favor within 10 calendar days. However, on Sat, XXXX XX/XX/2023, I received an email from " XXXX '' informing me that my account has been temporarily limited due to some information that needs to be confirmed in order to keep my account and money safe. This has taken me by surprise as I was not provided with any information or explanation as to why the limitation was put in place. I strongly believe that my personal information has been leaked during the unauthorized access of my account, which has resulted in this limitation. The email I received suggests that some information needs to be confirmed in order to lift the limitation, but I have not been provided with any further information or explanation as to what information is required or why it is necessary. I am attaching my XXXX 's card statement with this complaint and request that you lift the limitation using this information. I have already provided a bank statement to your team on Wed, XXXX XX/XX/2023, and it was reviewed and my account was restored on the same date. I therefore request that you investigate this matter and lift the limitation on my account as soon as possible. Under the Fair Credit Billing Act ( FCBA ), I have the right to dispute any unauthorized transactions on my credit card or bank account. This act protects consumers from inaccurate or unfair billing practices and ensures that they are able to dispute any unauthorized transactions that they may encounter. Furthermore, the Electronic Fund Transfer Act ( EFTA ) ensures that consumers are protected against unauthorized electronic funds transfers. This act regulates all electronic fund transfers and establishes the rights, liabilities, and responsibilities of participants in these transactions. I would appreciate a prompt resolution of this matter and a full refund of the unauthorized transaction. I look forward to your prompt attention to this matter and request that you keep me updated on the progress of your investigation. Thank you for your time and consideration. Sincerely, XXXX
Company Response:
State: PA
Zip: 150XX
Submitted Via: Web
Date Sent: 2023-01-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-28
Issue: Fraud or scam
Subissue:
Consumer Complaint: Ok, I was taken advantage of by a person online. There were several payments made through paypal to this person under false pretenses. I brought this up to paypal about everything, but it was like they weren't even listening to what I was saying at all. I sent proof of the crime committed and they still didn't do anything to stop the criminal. The whole time I was making the complaint the other party was making requests to me to send more money. These requests had notes on them. Things like, your bank account will be cleaned out by the XXXX. You will be getting a SMS with a code I need you to send that code to me right away. This code was to access my paypal. These again were coming while I had an open chat with Paypal. Their website says they monitor every transaction XXXX. With the notes that were attached to these requests, I know that to be a lie. These notes got really vulgar and violent. Again Paypal has done nothing, they have not banned the other person 's account for fraud. They have not stopped the payments to the other party. All they have done is waste my time asking the same question which has no relation to my situation. Over and over, like I never have even spoken to them before. Each time, they even close the chat before the issue is resolved. To top it off Paypal profits from these scams by charging a fee, and at times when they close the scammers ' accounts. The funds go to PayPal, not the buyer they scammed. The png I provided is a screenshot of an email the other party sent on the same day I made the complaint. The other is a screenshot of a request the other party sent on the day I was making the complaint to Paypal, and the very moment the other party sent that was in chat with PayPal. Yet they still allowed the crime to take place.
Company Response:
State: NC
Zip: 287XX
Submitted Via: Web
Date Sent: 2023-01-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-28
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: On XX/XX/2021, through my freelance work, I received payment from my client in the amount of {$32.00} to my PayPal account. However, on XX/XX/2021, my PayPal account was permanently limited. After 180 days my money was gone from my PayPal account and I can not use my PayPal account anymore for my freelancing work.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-28
Issue: Problem adding money
Subissue:
Consumer Complaint: Hi. I just want to ask help to restore my paypal account. It was permanently limited and can no longer use. I didn't violate any of their terms and conditions. Different people are sending me money because I am a freelancer. I am doing typing jobs, selling digital works and others. Help me to report this issue in paypal so that I can use it again and it is easy for me to receive my fee as a freelancer. Thank you so much for your help.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-28
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal is refusing to release my funds after properly providing all documentation asked for by the company. I am requesting I have assistance in following up with paypal to have them release my funds immediately and close my account so no further funds will be going into the account. Then, I would like to also be compensated for wages lost and money lost from going through this process of obtaining my money that belongs to me. I have lost {$400.00} following up with paypal to gain my access and communicating with them in order to receive my funds. If I do not receive a response from paypal within the next 15 days, I will filing several motions to sue this company for loss of funds and distress.
Company Response:
State: FL
Zip: 32926
Submitted Via: Web
Date Sent: 2023-01-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-28
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hello, I contacted Venmo on XX/XX/22 to let them know they had someone's Venmo XXXX XXXXXXXX XXXX XXXX XXXX for me to access and use attached to my Venmo account. I accessed the app to send money to a friend and noticed this and called immediately to notify them of this at XXXX and was told that I reached the credit card company and was told I needed to contact Venmo directly at XXXX. I then contacted that number to notify them. I was told that a case had been filed and escalated to have the issue corrected. I was contacted by Venmo via email asking for additional information and account verification. I sent them a selfie of myself holding my XXXX XXXX XXXX, a picture of the front and back of my drivers license and emailed it back to them. I was told it was received and that they had corrected the issue. It has been over a month with numerous attempts to have this issue corrected and this persons XXXX XXXX XXXX XXXX still attached to my Venmo account in which I could activate and use at any time. This is completely unacceptable. I should not have to go through this to get someone that has nothing to do with me off my account and the poor person that has the credit card. What if I was a criminal and decided to use this card or XXXX XXXX I would be XXXX if my information was out there like that provided by a company that I entrusted to keep my information safe. Please can you help in any way or guide me to someone that can? Thank you.
Company Response:
State: WA
Zip: 98445
Submitted Via: Web
Date Sent: 2023-01-28
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-29
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: my PayPal account was permanent limited on XXXX they're permanent limited my without reason. i try to please theme to back my account but they rejected and said there nothing they can do to back my account. my PayPal is very important to me because that's all i have to earn money. please help back my account. i really need my account.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-27
Issue: Other transaction problem
Subissue:
Consumer Complaint: I sold a XXXX channel by using a famous trusted escrow service of XXXX. They transferred the payment ( XXXX XXXX ) to my paypal account. The amount has credited in XX/XX/2023 and paypal said that will automatically withdraw to my bank account. Next day they asked to verify my identity and verified using my voter id card. After they reviewed my information they said they permanently blocked my account and my money is in hold for 180 days. They are not specifically saying what is the reason and not giving a chance to solve the issue if I did anything wrong. I contacted them through there message sender and they replied only that they are blocked the account permanently and hold the money for 180 days. I sold the XXXX XXXX legally then what right paypal have to hold my money?
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A