Date Received: 2023-02-02
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: After a review of your account activity, weve determined that youre in violation of PayPal 's Acceptable Use Policy. As a result, your account has been permanently limited and you wont be able to conduct any further business using PayPal. This is permitted under the PayPal User Agreement sections Restricted Activities and Actions We May Take. You must remove all references to PayPal from your website ( s ) and/or auction ( s ), including removing PayPal as a payment option, the PayPal logo XXXX and the PayPal shopping cart. Any bank or credit card information linked to your PayPal account can not be removed nor can it be used to create a new account. You can still log in and see your account information but you cant send or receive funds.If you have funds in a PayPal balance, well hold it for up to 180 days. These funds may be used to satisfy any obligations you may have under the User Agreement and Acceptable Use Policy, including potential liabilities to third parties and to PayPal for each violation of the Acceptable Use Policy, including liquidated damages. After that period, well email you with information on how to access any remaining funds. If there are chargebacks that result in your account balance falling below XXXX, you will need to settle the amount owed to PayPal to avoid further action. Customers who are permanently limited for violating the Acceptable Use Policy are not permitted to use PayPal services and are not permitted to open new or additional PayPal accounts Reference ID : XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-02-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-02
Issue: Other transaction problem
Subissue:
Consumer Complaint: Hello! In XXXX 2022, I made several disputes against XXXX XXXX XXXX due to breach of contract. You decided most the cases in my favor except for two. When i inquired about it, the reps could not explain why. The payments that were decided in the sellers favor were parts of the payments that were decided in my favor. I submitted proof of merchant not having license while he was performing the work and the defective half way done work that he did. However you still claimed that i did not provide proof of due credit. I would like for the cases to be reopened. Thank you.
Company Response:
State: NY
Zip: 11358
Submitted Via: Web
Date Sent: 2023-02-02
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-02
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hello, On XX/XX/XXXX I received XXXX USD on the PayPal, inc app. Shortly after I attempted to transfer the full XXXX USD to my bank account. This transfer to my bank account did not clear. On the same day XX/XX/XXXX I received an email stating I can no longer use PayPal and they would be holding the XXXX for 180 days. I called the company and indicated that it wasnt a merchant purchase and that the payment shouldnt be held for possible chargebacks. I also indicated that I am okay with the account being closed just please allow me to transfer the money to my bank account. They declined. I called back on several different occasions none of which I received any insight as to why the account was closed. I have been faithfully using PayPal, and I have never had any issues with chargebacks. Subsequently I was not able to attend XXXX semester of XXXX due to my payment being held.
Company Response:
State: GA
Zip: 30294
Submitted Via: Web
Date Sent: 2023-02-02
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-01
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I was unexpectedly and permanently blocked from my PayPal account with no explanation and I have not been able to receive help from customer service, despite their best efforts. I answered all the necessary requests that the PayPal team asked for and still they do not provide me with help and have abruptly shut down my account. I am aware of how important it is to have time-sensitive account reviews in order to keep PayPal a safe platform for both consumers and merchants. I have always stayed true to the company 's policies and user agreements, just like I did when I signed up for the account. My account was only temporary restricted, but I have not violated any user agreements or done anything that could lead to the permanent restriction. I would like to ask PayPal to reopen their investigation of this issue and help me restore access to my account. My PayPal account is connected to the email XXXX.
Company Response:
State: PA
Zip: 190XX
Submitted Via: Web
Date Sent: 2023-02-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-01
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: In XX/XX/XXXX I received notice from PayPal- the XXXX company I used to collect payment for an online course - that a student had filed an " item not received '' dispute over the class. The timing was horrible as my mom was actively XXXX and the student later clarified for me that her husband- who was not a student- had incorrectly filed the dispute in error and that she'd reach out to her bank/PayPal to correct the miscommunication but never did. I did forward my no refunds policy to PayPal as well as the proof the student had access to the course in XXXX of XXXX- it was impossible to reach a human using their phone ( it was not allowing messages nor connecting with an agent or leaving a voicemail ) so was instructed to use their online chat. The chat agents were horrific - it was clear no notes were being kept, no one was following up on my complaint or dispute response, and it would take days to get any reply at all. I requested numerous times an email for an agent to help and was told there was not one. After my mom 's death, I again pursued clarification of the issue with PayPal and was told it was too late- they deducted the full amount of the course from my PayPal business account leaving me with a negative balance of over XXXX. I received numerous threats that I'd be blocked from using my account, I was unable to use my account to invoice or receive payment and was unable to move funds out of my account until the negative balance was resolved. I filed a complaint and the reply was 1. using the incorrect student 2. stating I had given an email promising a refund... for another student who was not the one that filed this dispute ( completely unrelated situation and this latter student actually cancelled the dispute and received no refund period ). There was no response or logic given which was pertinent to the student dispute in question here. In XXXX, PayPal blocked access to funds in a completely separate account. The listed contact method to call - even using the chat I was told I needed to call - would wind up in a voice message saying PayPal was overwhelmed and unable to receive messages or connect with agents. Hours wasted trying to follow up. Eventually at the end of XXXX I did reach a customer service agent by phone who was puzzled that I had not been provided an email address to submit my complaint and documentation AGAIN and said he'd do me the " courtesy '' of unblocking my OTHER separate unrelated PayPal account. He also said that PayPal would not be considering any documentation further for evidence of my dispute but they'd forward it on to the student 's bank Paypal ignored my response to this disputed charge, made it impossible to connect to an agent for months, froze not only the PayPal account in question but another PayPal account, blocked my ability to make a living as a self-employed individual, and held revenue hostage in an extortionary manner to try to force me to pay a negative balance that I do not owe. PayPal is now notorious for these same practices and need to be held accountable.
Company Response:
State: TN
Zip: 37912
Submitted Via: Web
Date Sent: 2023-02-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-01
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I have been using Venmo for a long time without issue. Small sales, Rent payments, the normal things. I own a small sign company, am working on a sign for an XXXX XXXX in XXXX XXXX Michigan in my home state. XXXX XXXX Sent me {$710.00} for the payment to produce and install the sign. I do have a business account also attached to my venmo account. In the comments section, he stated new sign. Upon receipt, I logged in to complete an instant transfer as I have done many times in the past and it said it could not be completed. I tried again, no luck. I removed my card, re-added it and still no luck. I called Venmo, explained the same details and was recommended to remove the card and add it again. I said I already had and they informed me that it can take a little while for the system to update but I could make a standard withdrawal to my bank account on the account. I said it had not been verified and they said verification only applies to funding not withdrawals. I initiated the withdrawal, received notification via email that the estimated arrival to my Bank. In the meantime, Venmo 's site informed me that my Venmo XXXX would be expiring soon and I should order a new one, Did so and it is actually arriving today. Within minutes of all of these transactions, I received an email stating my account is temporarily frozen. I responded to the email asking why and have had no response. I called back and was told I could not talk to anyone and had to contact them VIA email. I have since, received automated messages, asked for explanation and have yet to get a response, Venmo has not requested any information and they have actually verified my bank account all while being frozen. I have talked to whom I was told was Supervisor with no resolution, have been told that my Ticket # XXXX has been escalated and I should have a response in 7 days. These practices are criminal in the electronic world today. I need my account restored or funds returned to the sender. Desired Settlement : I requested the money be returned to the Sender and they told me that can't happen because my account is now suspended and still give me no reason as to why or any resolve.
Company Response:
State: MI
Zip: 483XX
Submitted Via: Web
Date Sent: 2023-02-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-01
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Venmo froze my account for no reason they claimed that they needed to verify my identity which had already been verified. Five days later I was still dealing with the problem, and then they decided to close my account out of nowhere for no reason. My wife and I are staying in a hotel and lost our place to stay and all of our belongings and are literally on the street. A part of their user agreement is that even when the count is frozen we should be able to transfer our money to a bank account not only did they not allow me to transfer the funds to the bank account that I already had connected they didnt allow me to connect the new one. I called them about 10 different times explaining to them that my ID was already approved and when they finally put me through to a manager, the things that he says leads me to believe that he pushed for my account to be closed it off spitefully. Now that they close my account they are telling me I have to wait 180 days to receive my funds. Im homeless now.
Company Response:
State: TN
Zip: 37122
Submitted Via: Web
Date Sent: 2023-02-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-01
Issue: Other service problem
Subissue:
Consumer Complaint: This concerns Venmo. I tried to open a Venmo account with my phone number. I have had this number for XXXX years. The phone number appears to already be registered with another Venmo account, likely the person that used the phone number before I acquired it. Venmo appears* to have reacted to this situation by triggering a block on my phone number that has trickled through the financial services system and is preventing me from using my phone number with other money transfer services, such as XXXX XXXX If Venmo had concerns about the phone number they should have ( 1 ) blocked the Venmo account that has that number registered, ( 2 ) tried to re-validate that number with the user of the account, and ( 3 ) delete that phone number from their records if the user was unable to re-validate it. Venmo clearly has no procedure for periodically re-validating user 's phone numbers. They should be required to implement this. Venmo should not be allowed to trigger an industry wide block on the phone number of a non-Venmo customer on such paltry grounds. That response is causing me a great deal of inconvenience and was disproportionate. * As mentioned by a XXXX employee.
Company Response:
State: MA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-02-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-02
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/XXXX, I received an email from PayPal stating that the company had " ... noticed activity in your account thats inconsistent with our User Agreement and we no longer offer you PayPal services. '' While I use XXXX on a regular basis ( a subsidiary of PayPal ), I have not used PayPal to transact funds ( sending or receiving ) since XX/XX/XXXX. Over the past 2 years I have transacted less than {$600.00} dollars on PayPal. As a result, I have been permanently restricted from using the service without cause. More importantly, there was no attempted resolution from the company before permanently restricting my access, nor were there any available channels for dispute within my online account after the company decided to take this action.
Company Response:
State: DC
Zip: 20009
Submitted Via: Web
Date Sent: 2023-02-02
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-02
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal limited my account without saying the reasons behind their action and waited for 180 days for me to withdraw my remaining balance. But they seize it.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-02-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A