Date Received: 2023-02-02
Issue: Wrong amount charged or received
Subissue:
Consumer Complaint: On XX/XX/XXXX, our company vendor XXXX XXXX sent {$1200.00} minus fees of {$22.00} to my Venmo business account for a deposit of {$1100.00}, but the funds were supposed to be deposited my personal Venmo account. Notified Venmo of the error : Sent to Venmo by mistake. Return to XXXX, XXXX ID : XXXX. XXXX resent the funds to my personal account : Transfer Date and Amount : XX/XX/XXXX PDT private+ {$1100.00}, Payment ID : XXXX On XX/XX/XXXX Venmo sent another {$1200.00} to XXXX XXXX which was a duplicate of the reversal : Transfer date and amount XX/XX/XXXX PDT+ {$1200.00} XXXX filed a dispute in XXXX : Dispute ID : XXXX Reason : You submitted your claim because you were charged more than once for the same transaction. VENMO Response : We researched this transaction and our initial review does not show an error. In order for us to investigate further, please send us a screenshot from your computer of these charges as they appear on your bank statement. Ensure that the bank name, the last XXXX digits of the account number, your running balance, and all the charges that took place between XX/XX/XXXX and XX/XX/XXXX ( XXXX business days ) are visible. Keep in mind that screenshots from a computer typically include all of these details, while mobile banking screenshots may not provide complete enough information for us to take the next steps and correct any error that may have occurred. Venmo Response : We received the case ( XXXX ) you filed on XX/XX/XXXX. We have reviewed this transaction ( XXXX ) and are denying your case ( XXXX ) : This decision was made because we found that you were only billed once for this transaction and there was no duplicate transaction. As we had previously issued you a temporary credit, please note that on XX/XX/XXXX, XXXX business days from the date of this email, we will debit the temporary credit of {$1100.00} USD from your Venmo account. You will be informed when this debit is completed. Hi XXXX XXXX XXXX XXXX, You did not have sufficient funds in your account to cover the repayment of a credit from your denied dispute case. Original transaction : Transaction Amount : {$1100.00} USD Date : XX/XX/XXXX Receiver Name : XXXX XXXX We attempted to debit the temporary credit we provided you for the dispute, but you did not have enough funds in your Venmo account to cover it. As a result, your account has been frozen. You still owe Venmo {$1000.00} for this dispute credit. We sent you an email on XX/XX/XXXX to let you know that we would be debiting your Venmo account by {$1100.00} USD to cover the temporary credit previously issued. This debit is now complete as of XX/XX/XXXX. My Response : Venmo you credited my personal account for the XXXX amount, then you debited my business account and paid XXXX again. Please kook at my persona account and you will see where XXXX had already been paid for this transaction from my personal account. If you look at the XXXX bank statement you will see there is no credit from Venmo for the amount of XXXX. Venmo Response : Hi Timeless Leisure & Fitness, Your Venmo account was charged to complete a repayment of a credit from your denied dispute case. Original transaction : Transaction Amount : {$1100.00} USD Date : XX/XX/XXXX Receiver Name : XXXX XXXX We've used the {$1000.00} in your Venmo account towards the outstanding amount you owed us for the temporary dispute credit we provided while we investigated your case. Your account has been reactivated! Venmo XXXX : XXXX XXXX, Our decision is considered final, but you can appeal it if you have new or compelling information or if you believe we made an error. We researched this transaction and our initial review does not show an error. In order for us to investigate further, please send us a screenshot from your computer of these charges as they appear on your bank statement. Ensure that the bank name, the last XXXX digits of the account number, your running balance, and all the charges that took place between XX/XX/XXXX and XX/XX/XXXX XXXX ( XXXX business days ) are visible. Keep in mind that screenshots from a computer typically include all of these details, while mobile banking screenshots XXXX not provide complete enough information for us to take the next steps and correct any error that XXXX have occurred. Regarding Your Venmo Purchase Inbox XXXX XXXX ( Support ) Wed, XX/XX/XXXX, XXXX AM You have a new message from Venmo regarding request # XXXX. To respond, simply reply to this email. Hello XXXX, Our decision is considered final, but you XXXX XXXX XXXX Mon, XX/XX/XXXX, XXXX PM to Support Do you have any status update? Thanks, XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX Love yesterday, today and forever. XXXX XXXX On XX/XX/XXXX, at XXXX AM, XXXX XXXX ( Support ) XXXX wrote : XXXX XXXX ( Support ) Wed, XX/XX/XXXX, XXXX AM Hello XXXX, After careful investigation, we have determined the appeal has not been resolved in your favor because you have been only billed once. We will no XXXX XXXX XXXX Wed, XX/XX/XXXX, XXXX AM to Support XXXX, you need to check the personal Venmo account transactions too. You are only looking at the Timeless Leisure transaction. The problem started with the personal account. image Thanks, XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX Love yesterday, today and forever. XXXX XXXX On XX/XX/XXXX, at XXXX AM, XXXX XXXX ( Support ) XXXX wrote : XXXX XXXX ( Support ) Wed, XX/XX/XXXX, XXXX AM Hi XXXX, Thank you for your response. Just so I can be sure were on the same page, can you tell me the following? - Could you please specify the issue? I ca XXXX XXXX XXXX Mon, XX/XX/XXXX, XXXX AM to Support Yes, that is correct. XXXX XXXX sent {$1200.00} on XX/XX/XXXX on your business account which was later requested to be reversed and as for payment sent it was payment to - XXXX for {$1100.00} on XX/XX/XXXX. XXXX then sent the {$1200.00} payment to my XXXX Venmo account. That should have been the end of it ; however, Venmo sent XXXX another {$1200.00} in XXXX from my XXXX Venmo Account. Do you see the transaction history? This issue has been going on for months and I have explained it to the phone representatives numerous times. Please advise... XXXX XXXX XXXX XXXX XXXX ( Support ) Tue, XX/XX/XXXX, XXXX AM I can see that the charge on XXXX was made because of your request to reverse payment from - XXXX for {$1200.00} on XX/XX/XXXX received in support phone ca XXXX XXXX XXXX Tue, XX/XX/XXXX, XXXX AM to Support That is incorrect! I did not authorize XXXX payments. I authorized the reversal because XXXX made an error and she was not allowed to do the reversal herself. The only entity that can perform reversal transactions is Venmo. Please advise Thanks, XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX Love yesterday, today and forever. XXXX XXXX On XX/XX/XXXX, at XXXX AM, XXXX XXXX ( Support ) XXXX wrote : XXXX XXXX ( Support ) Tue, XX/XX/XXXX, XXXX AM Hello XXXX, Thank you for clarifying the situation and your cooperation. We have approved your appeal and credited {$1100.00} to your Venmo account at this XXXX XXXX XXXX XXXX Thu, XX/XX/XXXX, XXXX PM to Support XXXX, the account now shows a negative - {$100.00}. When will Venmo deposit the {$1200.00} that was withdrawn from my account? Thanks, XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX Love yesterday, today and forever. XXXX XXXX On XX/XX/XXXX, at XXXX AM, XXXX XXXX ( Support ) XXXX wrote : XXXX XXXX ( Support ) Fri, XX/XX/XXXX, XXXX AM Hello XXXX, Thanks for reaching back. I can see in our system that your business account is + {$100.00} after we have credited your account on XX/XX/XXXX. Your XXXX XXXX XXXX XXXX Fri, XX/XX/XXXX, XXXX AM to Support Where is the entire amount? The total should have been {$1100.00} Thanks, XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX Love yesterday, today and forever. XXXX XXXX On XX/XX/XXXX, at XXXX AM, XXXX XXXX ( Support ) XXXX wrote : XXXX XXXX ( Support ) Fri, XX/XX/XXXX, XXXX AM Hello XXXX, After the refund, your account was reinstated to the status prior to incorrect reversal, which was + {$100.00} USD. Venmo is a service of XXXX, In XXXX XXXX XXXX Fri, XX/XX/XXXX, XXXX AM to Support The account is short {$1100.00} Thanks, XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX Love yesterday, today and forever. XXXX XXXX On XX/XX/XXXX, at XXXX AM, XXXX XXXX ( Support ) XXXX wrote :
Company Response:
State: GA
Zip: 398XX
Submitted Via: Web
Date Sent: 2023-02-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-03
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX, I received several text messages from Paypal 's fraud department asking if I was attempting to make a payment of XXXX. Paypal also sent me emails indicating that there was unusual account activity. I denied those messages TWICE as they were clearly unauthorized transactions. I changed my password both times. Later that morning I got an email saying the XXXX was authorized and completed and also that a monthly automatic payment had been established with the vendor! I immediately disputed the charge as unauthorized and ended the billing agreement with the vendor. For whatever reason, Paypal DENIED my request for a refund and indicated that it was not unauthorized activity. I was confused by that because 1. The item was being sent to a person and address that was not associated with my account and 2. Paypal is the one who notified ME of unusual activity via text and email. I spoke with XXXX at customer service around XXXX who said the case was denied because I " selected the wrong case reason '' which is completely untrue. They claimed to reopen it with the correct case reason but now it reflects that " I didn't get my merchandise ''. She said they will be looking into the fraud but I still don't know if I will be receiving a refund. I am definitely concerned that there is a bigger problem here with a Data Incident breach as these cases usually can not be reopened or appealed.
Company Response:
State: RI
Zip: 02919
Submitted Via: Web
Date Sent: 2023-02-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-03
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal was Permanently limited my Account, it said that " You can no longer do business with PayPal After a review of your account activity, we've determined that you're in violation of PayPal 's Acceptable Use Policy. As a result, your account has been permanently limited and you won't be able to conduct any further business using PayPal. This is permitted under the PayPal User Agreement '' but I used my Account on right way, I'm not violating their policy, I'm using it since 2020 to have transactions with my client from other country.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-02-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-03
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: PayPal closed XXXX of our members ATM card. I made a new complaint through their resolution center which I specifically stated that I was disputing the charge and that the card was NOT LOST AND NO ONE WAS GIVEN THE PIN. Now he is once again stuck with NO MONEY in the middle of NO MANS LAND. ***Since this is a matter that involves discrimination ALL COMMUNICATIONS ARE TO BE IN WRITING TO THE ADDRESS LISTED
Company Response:
State: NY
Zip: 113XX
Submitted Via: Web
Date Sent: 2023-02-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-03
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Technical expert hired through XXXX to remove Malware from company website, after one week and seven billable hours later the issue still remains. By the experts admission was unable to resolve ( see attached documentation ). Request full refund to hire another expert, company website is in critical condition. After a month of trying to resolve issue with Paypal they settled the dispute in favor of XXXX, when clearly the work was not done, we hired another company that charged us XXXXusd and was completed in less than one hour
Company Response:
State: MI
Zip: 48601
Submitted Via: Web
Date Sent: 2023-02-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-03
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: I dont know why my PayPal account gt permanently limited. Iys been yeara and has a good transactions. I dont see any misuse to my account. I just want it to get back and restore please help me.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-02-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-03
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: Email reviewed claiming to be from PayPal and fraudulent charge. Email from an XXXX account though. Using copyrighted PayPal info to seem official with an XXXX number to call. They don't list my supposed account number anywhere and to my knowledge I don't have an active PayPal account. Clearly trying to deceive and gain access to my money. Pic attached.
Company Response:
State: OH
Zip: 45011
Submitted Via: Web
Date Sent: 2023-02-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-03
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Date of Original Venmo transfer : XX/XX/XXXX : My dad Venmo'ed me {$750.00} to help me pay for a flight to visit him. When it came to my account, it was marked as " goods and services '' and asked for my Tax ID. I immediately reached out to Venmo to correct this error. We were told by Venmo there was an issue with the algorithm, and that they would reverse the payment because this was not supposed to be marked as " goods and services. '' XX/XX/XXXX : I receive a 1099K from Venmo listing the {$750.00} ( this had been reversed ). I reach out to Venmo to see why they had given me this form. The first person I spoke to told me not to worry about it. When I asked for an email confirmation that I don't need to worry about it, she emailed with unrelated information. I called again, and got the response ( attached in supporting documents ) saying that I should not have been sent the 1099K, and they were working to correct it. They said they had never seen this happen before so they sent the case to engineering to see what had happened. The second attachment shows another transcript with Venmo explaining the engineering issue. I spoke to several other customer service representatives who all told me different things about the case, which was very confusing. Finally the engineering team determines that it was my dad 's fault, and that he must have accidentally pressed this option ( contrary to other venmo team members prior saying that there was a mistake with the algorithm ) and that I would have to speak to a tax specialist ( on my own dollar ), and that they refused to amend/correct the 1099K. When I said that I can not afford a tax specialist, and asked if they would reimburse for the charges that correcting this mistake would cost, they refused. Venmo admitted fault in the first two exchanges, in XX/XX/XXXX and Tuesday XX/XX/XXXX, and then when it became more problematic to resolve they switched the blame on myself and my dad, causing us to have to pay to get it fixed by a tax specialist.
Company Response:
State: MA
Zip: 02144
Submitted Via: Web
Date Sent: 2023-02-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-04
Issue: Problem with a company's investigation into an existing issue
Subissue: Was not notified of investigation status or results
Consumer Complaint: On XXXXXXXX XXXX,2023 i recieve of {$47.00} USD as digital good games.Transaction ID : XXXX On XXXX XXXX2023 Paypal decide to permanently limited my Paypal account and I am not aware of what Paypal reason.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-02-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-04
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: It all started in early XXXX. I used the card to my debit account and checking account to make purchases on Venmo. Recently I've noticed a trend of Vemno taking a significantly longer time to take money out of my account for all transactions. This includes sending payments to friends and family, and payments to apps and businesses such as XXXX and XXXX XXXX ect. Because of this, while I had the funds for all the purchases I made, at the time, by the time they took it out I bounced with a charge of negative {$40.00}. This was the FIRST Time Vemno Froze my account. Vemno contacted me, and let me know my account had been frozen for a negative balance, and it would be restored as soon as I paid off the XXXX. The first time I tried to pay the balance I didn't have the funds, and it bounced. They doubled my negative balance to - {$80.00} for the failed payment. I did not try to pay off the charge again until I was sure I could cover it, This was about a week later. Sometime around XXXX XXXX. This time I did have the funds, but Vemno said it would take a couple of days to verify the payment. I had no problem with this whatsoever. But what ended up happening is Vemno took the {$80.00} out of my XXXX, the transaction was still listed on my account as processing. Then When someone sent me {$130.00} dollars, Vemno took out {$80.00} of that to pay my negative balance. This is when my account was reinstated. But when it was reinstated, Vemno neither returned the {$80.00} from my XXXX checking account or returned the separate {$80.00} they took out my vinmo balance. On XX/XX/XXXX, I filed a complaint on Venmo 's official website to resolve this issue. It was at this point my count was frozen a second time. When they froze my account this time, I was also locked out, and unable to reset my password. I contacted Venmo multiple time through their customer support phone line and email. I was informed through customer support agents I spoke with that they knew nothing about why my account was frozen and all thy could do is move my complain forward. through later communications customer service was able to share with me that I needed to verify my identity to have my account unfrozen. I sent in photos of ID at Vemno 's request multiple times. But each time they said they never received it. After the fifth time, I finally got confirmation from Vemno custer support that they had received my ID and an specialist agent would be in touch shortly. This was on XX/XX/XXXX or XX/XX/XXXX. I finally received a very brief vague email from a vemno specialist on XX/XX/XXXX. They just said my account was blocked and restricted from viewing transactions. But they gave absolutely no indication of why my about was frozen, what was being done to resolve the issue, or when I could expect to here from them. This was after I said multiple times in communications with Venmo that I would like to speak with someone whow was authorized to speak with me about the problems with my account. I've bene given know way to connect with specialist other than through customer service agents. This is a lot of information at once, so to clarify in a brief summary : 1. I had a negative balance of {$40.00} 2. Tried to pay it off, payment was declined, and payment doubled to {$80.00} 3. Then I paid full {$80.00} with valid funds from my chime checking. Venmo still had it marked as pending dispute the fact {$80.00} had been take out of my prime and sent to venmo. 4. The Freeze on my account was lifted when a friend sent me {$130.00} on Venmo and Venmo took {$80.00} out of that. 4. But they never refunded the double charge from my chime account OR venmo balance 5. My account was frozen hours after I requested a refund for the double charge
Company Response:
State: NC
Zip: 28804
Submitted Via: Web
Date Sent: 2023-02-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A