Date Received: 2023-02-07
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: Hello Cfbp, As of XXXX XXXX, 2023, I message PayPal for a sudden limit on my account. I didn't do any transaction but previously I am using the account for payment on email marketing.. Today when I open again my paypal account they surprised me with the new email that I can no longer do business with them with this XXXX XXXX XXXX XXXX XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-02-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-07
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: I have some amount in my account I am waiting for it to be available since PayPal holds it. But it suddenly got a limitation without having any action. Reference ID : XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-02-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-07
Issue: Fraud or scam
Subissue:
Consumer Complaint: In XX/XX/XXXX i opened a Venmo account for the sole purpose to be able to pay a bill that was in my name. My wife added funds to the Venmo from her account to be able to make that payment. I attempted to make the payment but it was declined by venmo due to their daily transaction limit. I was then sent an email saying my account had been frozen and asking to verify my identity. Which i did. I then Did Not get a response from Venmo until XXXX of XXXX stating that my funds had been held and that they were now available to be transferred using a standard transfer in their app. However, the app would not allow me to add any bank account to be able to initiate that transfer. I spent months trying to communicate via email because they will not speak to you over the phone. On XX/XX/XXXX i received an email stating that my funds would not be able to be released to me due to a loss Venmo had incurred due to my transactions. And the email from XXXX was sent by mistake. On XX/XX/XXXX i received another email stating that my account had been adjusted so that i can Transfer my funds to a bank account. I was Able to add a bank account this time around and i initiated the transfer on XX/XX/XXXX for the remaining balance in the account which is {$4600.00}. That transfer was then canceled by Venmo the next morning with XXXX explanation as to why. On XX/XX/XXXX i received an email stating that they can not release the funds and their policy states they can hold them for up to 180 days and if they do become available for transfer i will Be notified. After many emails sent from me i finally heard back from Venmo on XX/XX/XXXX asking for more information and asking for me to respond to an email that i never Received. Then on XX/XX/XXXX i received another email saying that my funds were available for transfer. Once again i am unable to add any bank accounts to the account. I received an email from Venmo stating they had made adjustments to my account and gave me instructions to add specific bank accounts and initiate the transfer of my funds. I was Able to again initiate the transfer for {$4600.00} on XX/XX/XXXX With the estimated arrival of the funds to be deposited on XX/XX/XXXX. Within hours that transfer was canceled by Venmo. I sent 4 emails asking why this has happened and why this keeps happening. I received an email on XX/XX/XXXX stating that i will never have access to my funds in the account with no other explanation! I have since attempted to reach back out to them with no response. Venmos policy states that they can hold funds in an account for up to 180 days. We are now way past that limit. I have had my money dangled in my face 3 times over the last 10 months. With little to no explanation as to why. I dont Understand how this can even be possible for them to do to their customers! Im really hoping this will finally help me resolve this issue once and for all. It has caused great financial and emotional burden for me and my family!
Company Response:
State: FL
Zip: 33770
Submitted Via: Web
Date Sent: 2023-02-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-07
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Dear PayPal, In reference to your CFPB Complaint No : XXXX, dated XX/XX/XXXX, I hereby respond to you as follows. With regards to your claim about the use of Virtual Private Networks ( VPNs ) to make payments or access my PayPal account, I accept that I have used VPNs on some occasions to access restricted websites under the jurisdiction of the United States of America. I have informed your customer support agents at PayPal about this during our conversations. I apologize for any inconvenience this may have caused to PayPal, but I am tied in certain circumstances where VPN is necessary to access and make payments using PayPal. In reference to your claim about my account receiving an excessive amount of personal payments, I have done a thorough review of my account transactions activity and can confirm that the two personal payments totalling {$590.00} received in my PayPal account registered under email address XXXX are valid. The payment amounting to {$33.00} from XXXX XXXX was used to purchase a freelance digital service on XXXX, and the payment amounting to {$560.00} from XXXX XXXX was made under the Friend and Family category, as XXXX is my good friend. There have been no disputes or chargebacks in the six-month time period after the limitation was placed on my account, and thus I deny your claim that these payments pose a higher risk of chargebacks or disputes. With regards to the restriction placed on my account, I was notified about this as permitted under the Restricted Activities, Holds, and Other Actions We May Take section of the User Agreement. However, I was not given the opportunity to submit any documents through PayPal 's restore appeal steps, and a permanent limitation was placed without being given a chance to provide my identification. To support this claim, I am attaching my valid state 's driver 's license for your reference. If the same document was provided to you on XX/XX/XXXX, I will accept your claim that " Later that same day, we received a copy of a screenshot of a picture, which we could not accept. '' I will not process any further complaints to PayPal if my claim is declared invalid, but If my claim is right and valid, I would appreciate a thorough review of the situation again, keeping in mind the facts mentioned in this complaint. I have suspected a breach of my personal information and identity, and I can confirm that this information is being used to attempt to circumvent the limitations by creating new or additional unauthorised PayPal accounts. This is a violation of the User Agreement, and I request that PayPal register my complaint for " unauthorised account creation '' as this has resulted in another account with a negative balance using my personal sensitive information. I would highly appreciate a positive outcome to this issue. I would like to bring to your attention that I am not under any court orders or legal regulations that would require the implementation of the Restricted Activities, Holds, and Other Actions as stated in the User Agreement. Furthermore, I have not violated any of PayPal 's Acceptable Use Policy, which is only applicable to Business PayPal Accounts. Based on these reasons I decline your claim of holding my funds longer than 180 days, & I respectfully request the release of my funds or either the restoration of my PayPal account access. I am fully aware of the provisions stated in the Restricted Activities, Holds, and Other Actions section of the User Agreement, which states that PayPal can only hold the balance in my account if there is a risk of liability to PayPal or a third party, or if I have violated the Acceptable Use Policy. The hold may remain in place for longer than 180 days as per court orders, regulatory requirements, or other legal actions. However, in my case, none of these conditions apply. I am willing to provide any additional information that is needed to resolve this issue, and I am eager to cooperate with PayPal to have this matter resolved in a timely and efficient manner. As per the Electronic Fund Transfer Act ( EFTA ) and the Electronic Signatures in Global and National Commerce Act ( ESIGN ), PayPal must provide clear and conspicuous disclosure of its policies and practices relating to electronic fund transfers and the consumer 's rights and liabilities. I request that PayPal comply with these laws and provide me with the necessary disclosures. I hope this clarifies the situation and resolves the matter. Thank you for your time and attention. Sincerely, XXXX XXXX
Company Response:
State: TX
Zip: 77546
Submitted Via: Web
Date Sent: 2023-02-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-07
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: Good day, XXXX having problem with my paypal account saying " You can no longer do business with PayPal ( Ref ID - XXXX ) '' When I was busy with my business, I received an email from paypal saying that I can no longer use the service of paypal. I'm having a hard time because i used it as a payment method for my business.My business stopped because of this problem.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-02-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-08
Issue: Other transaction problem
Subissue:
Consumer Complaint: Date XX/XX/2023 ( XXXX XXXX XXXX XXXXXXXX ) My Paypal business account suddenly got banned without any reason or explanation I'm using paypal for my small business and I'm asking CFPB to help me with my case with Paypal Thank you very much
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-02-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-08
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Good day! My PayPal account is Permanently limited without valid reason and proof, now I can't use my PayPal account to withdraw and for my online job, this happened XXXX XXXX XXXX XXXX. I hope you can help me to remove the permanent limited of my account. Thank you so much!
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-02-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-06
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Last XX/XX/XXXX, I recieved an email from PayPal that my account was banned and permanently limited. That email says I violated the user agreement and accepted used policy of their company such as involving in illegal activities like gambling and lottery tickets with prize and fees and others. But I did not violate that policy as I am a financial adviser online who receives only payments from my clients and some from my friends. I never do such gambling or any other illegal activities like PayPal says and accused me of. I have my transaction history from my account showing my activities and all of money transactions that I have done since I created my account as a proof that I never received money from an illegal platform and from gambling. Few months ago I tried " online XXXX XXXX '' app as my extra income it is a legit app where in they pay their users for watching adds. And I think this is legit and legal as this app is not a gambling sites and doesn't have any fees even single cents. They earn money from the adds that their users are watching and they share their profits to their users as payment. I hope PayPal understand it and give me a second chance to review and restore my account. It's okay to me if PayPal hold my balances for 7days-21days because I understand that they need to be more careful in every transactions and need to verify it, but putting a permanent limitations in my personal account is so much as I didn't violate any PayPal rules. Maybe it is a system error or something but I hope I restored my account as soon as possible.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-02-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-06
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Last year my PayPal account got banned. I received an email from them saying I violate user agreement policy but they did not explain the specific reason and what rules I violated they just banned it and put permanent limitations in my account so I can't access my account balance nor send or withdraw it. I researched online what are the common rules of PayPal and I think it's because I try to link my PayPal account to my bank account that my mother already try to link that bank account of mine in her PayPal but unsuccessful since it did not match her name and my bank account. I thought that bank account of mine is free to link on my own PayPal account as my mother failed to link in hers. I did not intend to commit any fraud or any illegal activity or any violations I hope PayPal gives me a second chance and let me retrieve my account. I sincerely apologize for inconveniences I have made in PayPal for that matters but please give me another chance to correct my unintended mistake
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-02-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-06
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: It was on XX/XX/2022 when paypal limited my account for no apparent reason. Being a XXXX person who constantly works as a XXXX for a living it's very unfortunate that Even after Sending the documents PayPal requested identity confirmation and could not uplift my Account. Im going through a lot due to lack of funds and being a XXXX person i feel so bad paypal even cant reply to my messages. Please I need the account restored in order for me to relieve my life. This issue is almost dragging me into XXXX. Kindly assist me accordingly
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-02-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A