Date Received: 2023-02-25
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I have had the same business PayPal account for 3 years. I have over the years used it for minimal transactions such as XXXX sales or sending money to and from friends and family. In XXXX of 2023 I started to use it as a means to send invoices for money due to me for providing XXXX XXXX XXXX As I explained to PayPal I am an XXXX XXXX and considered a XXXX XXXX of the business services provided. On XX/XX/2023 I sent an invoice to a client for services rendered. Shortly after that I received a message from PayPal asking me the nature of my account, for a business license and why I have the account to begin with and my account funds were unable to be withdrawn. I provided all of this information and then the next day I got another message asking for a list of the same type of information and I have already provided the information to PayPal. They have since froze my account with a balance of {$180.00}. I have tried to resolve this issue with them and it seems they are just trying to make it more difficult for me to get my money. I told them I wanted a resolution and my money released immediately and have not received a reason other than demands for more of the same information ALREADY PROVIDED.
Company Response:
State: OH
Zip: 44306
Submitted Via: Web
Date Sent: 2023-02-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-24
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal send me an email that I am permanently limited to use PayPal. Because of that I can't withdraw my funds and received payments from my clients. I ask them what is the main reason, but they did not give any. I give them all the documents to confirm my identity such as passport, Contact number, bank accounts, profession and Certificate, but still, they did not restore my account and they hold my funds.
Company Response:
State: FL
Zip: 320XX
Submitted Via: Web
Date Sent: 2023-02-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-24
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: XX/XX/23 - {$900.00} My daughter sent me the amount above for rent. I tried to send it back and Venmo locked my account and its holding her money for 6 months and said I violated something just bc I tried to send it back to her. I have sent in every document they have asked for also! I have attached the last email showing I sent in the documents.
Company Response:
State: SC
Zip: 296XX
Submitted Via: Web
Date Sent: 2023-02-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-23
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Venmo Personal account base and business account ( XXXX XXXX ). Application does not allow account deletion for business account. Business account must be deleted by Venmo customer service prior to deletion of personal account. Personal account can allegedly be deleted via app after business profile has been removed. Although app reflects business account has been removed, application cites business account must be removed first. Venmo customer service is no longer responding to assist in the account closure.
Company Response:
State: TX
Zip: 77573
Submitted Via: Web
Date Sent: 2023-02-23
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-23
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On Thursday, XX/XX/2023 I was notified that my venmo account had been suspended and was under review. I was never notified about any of this and basically, my funds are locked. I have a business venmo account and have been using venmo for 5 plus years now and have never gone through this. They can't give me any information as to why this is happening and I have no access to my funds.
Company Response:
State: TX
Zip: 75204
Submitted Via: Web
Date Sent: 2023-02-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-24
Issue: Other service problem
Subissue:
Consumer Complaint: I have only ever used Venmo one time in XX/XX/2021. I paid my friend XXXX back for Thai food. I tried to use Venmo last year to send my sister money but found my account was suspended for violation of their acceptable use policy. I've been unable to load their acceptable use policy on any device, but I can't imagine I broke any rules. My only transaction was paid without issues. They refused to unsuspend my account last year, claiming I was in violation. I'm trying again but can't understand how I'm even supposed to get my account cleared. There are no instructions anywhere. I sent a generic help request for lack of a better path.
Company Response:
State: MD
Zip: 21742
Submitted Via: Web
Date Sent: 2023-02-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-24
Issue: Other transaction problem
Subissue:
Consumer Complaint: My PayPal account was hacked. Through a series of complaints with CFPB it was stated that all funds were returned. This is incorrect. BecauE of an error on PayPals part there was approximately {$10000.00} of {$14000.00} of funds returned still leaving a balance. Additionally the funds that were returned were revered by both PayPal and the bank causing me to never receive funds as stated. Because of deceptive business practices I was forced into arbitration with a preselected arbitration firm and an arbitrator who is a customer of PayPal. Due to the violations of due process my claims were denied.the credits PayPal issued were inaccessible since account was limited. PayPal is claiming funds were withdrawn which is false since bank account was closed as a result.
Company Response:
State: NY
Zip: 11432
Submitted Via: Web
Date Sent: 2023-02-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-24
Issue: Other service problem
Subissue:
Consumer Complaint: Complaint below is against Paypal for allowing sellers with ill repute. Please file against Paypal. On XX/XX/22 I paid {$52.00} for hair product from a seller in originating in XXXX and paid via Paypal. However received product was different than advertised and incompatible for use with me specifically. See images comparing received product versus advertised product. Then I contacted Paypal for refund. They offered partial payment, I refused. Seller refused all communications or responses via email. No option to return product and refund was offered. Paypal unilaterally closed the case. Thank you.
Company Response:
State: TX
Zip: 77081
Submitted Via: Web
Date Sent: 2023-02-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-23
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Following is a brief account of my complaint against Venmo. There is also a record of my complaint to the XXXX XXXX XXXX XXXX XXXX XXXX at : XXXX : XXXX Essentially, I agreed to a very short-term loan to a friend, XXXX XXXX ( our accountant of 20 years, who has fallen on hard times ), of {$1000.00} back on XX/XX/2022. I mistakenly transferred the money using Venmo, rather than XXXX, as XXXX had requested, and XXXX instantly told me I had made a mistake and that he couldn't access his Venmo account, and that he had asked me to use XXXX. I immediately called Venmo ( within 15 minutes or less ) to stop payment and their representative told me the only way was to stop payment at my bank, XXXXXXXX XXXX I did that and got my money back through the bank about two days later. Venmo has persistently contacted me since then saying that I owe them the {$1000.00}, even though XXXX has fully explained the situation to them ( I have screenshots of his email ; I can also forward my entire email chain with Venmo ), and that his Venmo account was hacked and he can't access any funds through it. He never received the {$1000.00} I sent him, which Venmo claims I now owe them. I think they want to take my money and apply it to any negative balance he has with them, but I am not his personal guarantor, and I sent him a separate {$500.00} loan through XXXX, on the same day, XX/XX/2022, to try to help him out. I believe Venmo calls me every day ( I get messages showing their number, but I have blocked it so it doesn't ring ) and emails me constantly, demanding payment and never offering to close my Venmo account with no balance owing, as I have requested ( I rarely used Venmo before ; I deleted the app in XXXX or early XXXX 2022 ). They emailed me again on XX/XX/2022, admitting that their representative had given me " incorrect information. '' I will forward it to you. Their representative told me on XXXX XXXX 2022 to stop payment through my bank. I'm sure they have a recording of that, because they accept that but still claim I owe the money. They say I was given incorrect information ; I say it's their responsibility. They have been extremely unhelpful and harassing, and offer none of the protections a bank or credit card does. They clearly need further federal and/or state regulation, as does their parent company, PayPal. I hope you can help resolve this. I simply want my Venmo account closed with no balance owing, and a written apology from Venmo for all the hassle they have caused.
Company Response:
State: CA
Zip: 94901
Submitted Via: Web
Date Sent: 2023-02-23
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-22
Issue: Fraud or scam
Subissue:
Consumer Complaint: XXXX XXXX XXXX - I received a email from PAYPAL stating that my account has been Permininalty Suspended without notice or warning. I immediatelyinquired why and received absolutelyno reason. The person on the phone refused to offer any further explanation of why I was terminated. XX/XX/XXXX XXXX I received a similaremail from VENMO ( same company as Paypal XXXX Stating that my VENMO Account has been PERMANENTLY Suspended. They too offered no reason and would not answer my request for a explanation, I use both servicesvery casually for giving money to family members or paying for online purchases in an effort to protect my banking information. This type of action should be illegal, they still have my money and offer no easy way of retrievingit. I want a explanation as to why my accounts were flagged and suspended.
Company Response:
State: CT
Zip: 06360
Submitted Via: Web
Date Sent: 2023-02-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A