Date Received: 2023-02-27
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I received a refund from XXXX through venmo and when trying to withdrawal to my bank they suspended my account because i had 2 open venmo accounts. They asked me to send proof that the accounts were mine and i sent the proof and now theyre holding my money for 180 days
Company Response:
State: CA
Zip: 92831
Submitted Via: Web
Date Sent: 2023-02-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-27
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: This is the same complaint but I realized without the reference number I would not get a response. Please note that I'm resubmitting this complaint now with the Pay Pal Reference ID from PayPal ( Ref ID - XXXX ) I am writing to file a complaint against PayPal for wrongfully closing my account. I have been a loyal customer of PayPal for over 20 years and was recently informed that my account has been permanently limited. This has left me unable to use my account, which is a significant inconvenience. I started an XXXX XXXX XXXX on XXXX XXXX in XX/XX/2022, and the only payment provider available to me was PayPal. I have been doing relatively well with sales, and every time there is a change in sales for the better, PayPal has issued a long hold on the funds, slowing down my business. Recently, PayPal requested proof of purchase, proof of fulfillment for six different orders, as well as a description of what my business does, which I willingly provided. However, to my surprise, I received a letter from PayPal stating that my account had been permanently limited due to potential risks associated with it. This decision does not make sense as I have a great reputation in the marketplace with my customers, which I gained quickly. I have 92 customer feedback ratings with a 100 % positive score, with many customers noting fast shipping, carefully packed orders, and records exactly as described. Moreover, I finally got back on my feet after being without steady work for almost 2 years due to the constraints caused by the XXXX pandemic, and I am now forced to completely close my XXXX store as PayPal is their only payment provider. I was on the way to opening a second store, but now my income has been cut. I have carefully read through all of PayPal 's documentation and could not find a single thing that I violated. Furthermore, all the orders that PayPal requested information on were fulfilled and delivered. I strongly believe that PayPal 's decision to permanently limit my account is unjustified and based on erroneous information. I request that you investigate this matter and take appropriate action against PayPal. I hope that my account will be reinstated, and I can continue doing business with PayPal in the future. Thank you for your time and consideration. Sincerely, XXXX XXXX Paypal account XXXX, XXXX Ref ID - XXXX
Company Response:
State: CA
Zip: 94124
Submitted Via: Web
Date Sent: 2023-02-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-27
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XX/XX/XXXX, XXXX MT, I initiated a call to PayPal to discuss an inapp notification I received about my billing address being incorrect. I had a simple request : tell me what address was provided by the merchant when they submitted the transaction. The first customer service rep I spoke to ( rep 1 ) said they couldnt help. I then asked them to transfer me to their fraud department who would have more visibility into XXXX. They proceeded to place me on hold for over 20 minutes only to be transferred to their supervisor ( rep 2 ). Rep 2 reiterated they couldnt help and proceeded to transfer me yet again. I waited in hold an additional 30 minutes. When rep 3 answered the phone they had not been correctly told what my call was about and were simply told I demanded a supervisor ( not true ). Rep 3 then went on to tell me debit cards do not use addresses to be verified and they just work. They continued to tell me they werent going to do anything to help me because cards dont use addresses after theyve been delivered. They then hung up on me. Im not sure how PayPal pretends to be legitimate financial institution when their representatives are not properly trained in how financial systems work. My question remains. Both the merchant and I agree that the address we have matches what PayPal expects yet PayPal disagrees even though the address matches my account.
Company Response:
State: AZ
Zip: 85248
Submitted Via: Web
Date Sent: 2023-02-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-28
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: A charge for {$140.00} was made through my PayPal debit card and drawn from my balance. The merchant XXXX, had notified me they had supressed the transaction and never processed it. They deemed there to be unauthorized activity XXXX XXXX account. My issue lies with PayPal, they have been well informed of the outcome the merchant had informed me of and provided proof of the communication. PayPal therefore never paid anything out to XXXX. Now PayPal sits holding the funds claiming merchant did not return the proper amount however merchant never completed the transaction. There is absolutely no reason why I have not gotten my money back to my account.
Company Response:
State: MN
Zip: 550XX
Submitted Via: Web
Date Sent: 2023-02-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-28
Issue: Fraud or scam
Subissue:
Consumer Complaint: We used Paypal to purchase a XXXX XXXX with a white oven door in XXXX of XXXX. We received a stainless steel stove with no white oven door. We contacted XXXX XXXX, and they issued a small refund and told us they would be shipping the door. That conversation took place in XXXX. They have not shipped the door as of XX/XX/XXXX. XXXX XXXX has knowingly committed fraud and shipped us an item that was not as described. Paypal remains complacent in the affair as well. We filed a buyer dispute, and Paypal asked us to return the item. This is a freight item, mind you. We deserve our money back, and XXXX XXXX needs to make arrangements to either ship us the door overnight or pay for return shipping and arrange a freight pickup. Paypal is insanely asinine to have come to such an inefficient resolution. I sent photos and documentation to prove we did not receive what we ordered. Now Paypal has not given me the buyer guarantee that they advertise. Paypal knowingly helps others commit fraud.
Company Response:
State: OR
Zip: 97701
Submitted Via: Web
Date Sent: 2023-02-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-26
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/22, I contracted with XXXX XXXX ( DBA Home Fix Experts ) to build a retaining wall in front of our house. As part of this agreement, I sent, on or about XX/XX/22, a {$3000.00} payment to XXXX XXXX via my Venmo account ( under email address XXXX ). Venmo withdrew the payment from our XXXX checking account and transferred it to XXXX XXXX 's account. Because we had only limited experience with XXXX XXXX, I also elected to use Venmo 's purchase protection feature, which charged a small fee to allegedly protect us from fraud or failure to provide services. Full terms can be found at https : //venmo.com/legal/us-user-agreement/ # venmo-purchase-program. The site specifically says that it applies to sales of both goods and services. Halfway through construction, XXXX XXXX stopped performing work with the wall half finished, and instead provided one excuse after another for the delays. He claimed to have ordered another pallet of stones on our behalf, which never arrived. He repeatedly claimed that a truck would come by to take away the trash in front of our house, which never happened. His employee ( XXXX XXXX ) showed up at our house and stated that XXXX XXXX never paid him. Finally, my husband called the place that provided the first shipment of stones ( XXXX XXXX ) and they said that XXXX XXXX 's credit card didn't work and that they'd been trying to track him down for payment for XXXX weeks. After all that, I contacted Virginia 's Department of Professional and XXXX XXXX, and found out that he was unlicensed and what he was doing was illegal. My husband texted him about all this, and he did admit to me via text that he is not licensed. When I contacted Venmo and attempted to get back our {$3000.00} via the purchase protection plan, Venmo opened an investigation, but closed it multiple times without informing me, gave me the runaround, and at one point even closed my account, preventing me from following up. After admitting that they closed the account in error, Venmo reviewed the available evidence again and concluded that we did not qualify for purchase protection because I was merely suffering from " XXXX 's Remorse ''. Since XXXX XXXX failed to provide the completed retaining wall that I contracted for, I don't believe that " Buyer 's Remorse '' is an accurate reflection of the issue. " Buyer 's Remorse '' describes a condition where the buyer is simply regretful after the full completion of a transaction. In this case, the service provider did not provide a completed service. I am happy to provide additional evidence if needed. We have a full SMS transcript of all my husbands interactions with XXXX XXXX, but the full file is XXXX.
Company Response:
State: VA
Zip: 22015
Submitted Via: Web
Date Sent: 2023-02-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-26
Issue: Problem adding money
Subissue:
Consumer Complaint: Dear PayPal Customer Service Team, I am writing to lodge a formal complaint regarding my inability to make payments using my PayPal account. I have been facing this issue for quite some time now, and despite my best efforts, the problem persists. I have given my account a rest for 24-48 hours, but it has not resolved the issue. The problem, as I understand it, is related to security triggers that exist on my account. These triggers are preventing me from making payments, and I am unable to carry out even the simplest of transactions. I have attempted to contact your customer service team to resolve this issue, but to no avail. I understand that security is a critical concern for any financial transaction, but this situation is becoming increasingly frustrating. I have a significant amount of money in my account, and I need to make payments urgently. However, the current restrictions on my account are making it impossible for me to do so. I am hoping that you will take this matter seriously and resolve this issue at the earliest. I request you to thoroughly investigate the issue and remove the security triggers that are preventing me from making payments. I would also appreciate it if you could provide me with a timeline for resolving this issue, so I can plan my payments accordingly. As a valued customer, I expect PayPal to provide me with reliable and efficient service. I have been using PayPal for several years now, and I have always found it to be a reliable platform. However, the current situation is making me reconsider my options. I hope that you will take prompt action and restore my account to full functionality. Thank you for your attention to this matter. Sincerely, XXXX
Company Response:
State: PA
Zip: 159XX
Submitted Via: Web
Date Sent: 2023-02-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-26
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: In XXXX of 2022, I received a message from PayPal ( the object of this complaint ) that my account, and my person, had been permanently limited ( banned forever ) for undisclosed reasons that they claim would jeopardize their security measures to disclose. As the account holder, I should at least be informed of what such violation they claim occurred in order to legally refute it. Having never violated any of their stated policies, I can only assume that myself and thousands of other Americans who are currently experiencing this are being unfairly targeted and discriminated against for some other reason. PayPal provides no means to appeal their decision, no way to contact anyone who can offer an explanation, and in retrospect- feels as though I've been accused of a crime, convicted, and sentenced with no recourse. Please investigate.
Company Response:
State: FL
Zip: 33134
Submitted Via: Web
Date Sent: 2023-02-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-26
Issue: Fraud or scam
Subissue:
Consumer Complaint: I sent four payments starting on XX/XX/XXXX via PayPal. This was on behalf of XXXX XXXX with the promise that I would be paid money that was in my account. Their domain was XXXX In total I paid over {$40000.00} to XXXX XXXX. I have a copy of all correspondence with them as well. Their website was XXXX, but reopened with a different domain. I sent them money through crypto, so it is unlikely that money can be recovered. The new site, XXXX, has asked for another {$1500.00} with the promise I would be paid {$100000.00}. I have not paid the new site any money. That domain is still active. Additional money was sent through PayPal, which is what I am specifically referencing here. First were three payments of {$950.00} to email address XXXX. Second was a payment of {$2300.00} on XX/XX/XXXX to email address XXXX. I never got any money and was unable to resolve this through PayPal. I have attempted to request the money back from the users, but have not been able to. The email address XXXX has cancelled my request several times. The other email address has failed to respond. PayPal will also not let me send a secure message to the users through the site. If if it possible to recover the other funds, I can provide any and all documentation regarding promises made about payment.
Company Response:
State: IL
Zip: 613XX
Submitted Via: Web
Date Sent: 2023-02-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-25
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Venmo froze my account I can't access my funds for 180 days at no fault of my own all be because I disputed a couple of purchases that I did not authorize pls help me
Company Response:
State: CA
Zip: 93292
Submitted Via: Web
Date Sent: 2023-02-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A