Date Received: 2023-03-05
Issue: Other transaction problem
Subissue:
Consumer Complaint: I was buying something online, I transferred money from XXXX XXXX from their spend account to Venmo to pay this person, who at the time to me there credit card machine was down and this was the only way to send payment at the time, well shortly after payment was sent the person at the company told me in order to ship I had to send a additional {$400.00} for shipping great was never disclosed, after looking into a few things I realized this was a complete scam and I called and submitted companies online at a XXXX XXXX and venmo. Even though venmo could clearly see this was a scam and this same thing had been done to others they did not refund my money or include me in any further information on how to get my money back. This company and person opens up new user names every time his account is closed due to this and they just keep allowing it. I dont understand that if I requested my money back due to this clearly being fraudulent I was told it was up to the person whether or not he returned it. I sent the companies screenshots of what information I had and any and all documentation I had or could provide.
Company Response:
State: WA
Zip: 99206
Submitted Via: Web
Date Sent: 2023-03-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-05
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I received notification on XX/XX/XXXX that my account was not eligible for reactivation due to concerns about my activity. However, I believe that this decision was made unfairly and without proper consideration of the circumstances. I am writing to express my disappointment and frustration at the decision to permanently deactivate my Venmo account. Despite patiently waiting for several years, I have been unable to access my account due to concerns about my activity that I believe to be false. I have read and carefully followed all the terms of service and have never engaged in any activity that would jeopardize the safety or security of the Venmo community. Therefore, I believe that my account was deactivated unjustly, and I can prove that I never broke any terms of service. I have been a loyal and responsible Venmo user for many years, and I have never engaged in any activity that would jeopardize the safety or security of the Venmo community. I have always followed the terms of service and have never violated any rules or regulations. Therefore, I am deeply confused and concerned about the reasons behind my account deactivation. I respectfully request that you review my account again and provide me with a clear explanation of the concerns that led to my account being permanently deactivated. I also request that you reconsider your decision and reactivate my account, as I believe that this action was taken unjustly and without sufficient evidence. I most recently spoke with XXXX XXXX on XX/XX/XXXX, but unfortunately, she was unwilling to assist me with reopening my account. I am deeply disappointed with the lack of support and assistance I have received from Venmo 's customer service team. I have waited patiently for five years after being wrongfully terminated, and I believe that reopening my account is a reasonable request. As I mentioned in my previous complaint, I have been a responsible and loyal Venmo user for many years. I have never violated any terms of service or engaged in any activity that would jeopardize the safety of the Venmo community. Therefore, I believe that my account was deactivated unjustly and without proper consideration of the circumstances. I respectfully request that you review my account once again and reconsider your decision to permanently deactivate it. I am willing to provide any additional information or documentation that may be necessary to resolve this matter.
Company Response:
State: FL
Zip: 33446
Submitted Via: Web
Date Sent: 2023-03-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-04
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: First and foremost sadly I'm a victim of identity theft, online fraud and online XXXX due to some kind of data breach with XXXX. Ever since that incident happened things have been down hill for me, between crooks getting into my bank account, trying to get things in my name etc. The issue is that I have had an account with Venom for quite a few years already which the account was only used to send a receive money from family not friends and family strictly family. Well I haven't used my account since XXXXXXXX XXXX XXXX so I had went to go and log into it because my mother wanted to send money. Well as I mentioned I haven't used it, so I wasn't able to get into my account at the time because it wanted to send a text verification code to a phone number that ironically wasn't even mine. I never had that number. So I had reached out to them via chat and they asked me to fill out a form and provide my valid I'd along with a selfie of me holding my id. They said they will verify the information that I provided and then determine if the can send a one time verification code so that I can gain access to my account to update my phone number. Almost a week later of battling with them over this verification code they I was told that I would receive within 24-48 hours I got a week later. So I finally get into my account and tried to update my phone number and it wouldn't let me. Thank god I informed my mother about it and was able to tell her not to send money to it because once I logged out I will lose access to it again. Which is exactly what happened, I was very frustrated and decided to wait a day or two before reaching out to them. This time I was reaching out via phone the part that I find to be very disturbing is when the conversation had started the agent was able to clearly hear me all the up to them being able to verify my account once my account was verified all of a sudden they couldn't hear me and I was getting hung up on which this happened more than once. So I started out by contacting them via chat which made no difference because they were ending chats on me. Almost two weeks later when I was finally able to reach the right agent to provide me with another access code and assist me with updating my phone number magical my account is frozen and I was only able to receive funds not send or make any other type of tranactions. Do they think I am stupid if I receive funds I wouldn't be able to spend it or transfer to my bank account. So they told me to fill out a form and provide them with bank statements for every debit card on file to prove ownership which I did. There gon na turn around and tell me that I am to much of a high risk for them that they have to protect there self and there customers they are permanently closing my account. I said wow wait a minute I have never done anything wrong there are no fraudulent transactions or activity on my account whatsoever and I hadn't used it in a little bit over a year. They said sorry your high risk for us the payment methods that you have on your account was found on others with your information with not such good activity. I told them excuse me how can you consider yourself protecting customers if your not protecting me. We have already been down this road a few years ago when an agent informed me of other accounts being in my name that weren't created by me he closed them and said if any others were created they would automatically be closed well apparently not and I was never into about any kind of activity of course because it wasn't me but yet there specialists choose to make assumptions pretty much call me a liar and say that it was me. Which is very rude and unprofessional. I can care less if my account is re opened or not I deserve better than being accused by a place of business she should be terminated.
Company Response:
State: CA
Zip: 936XX
Submitted Via: Web
Date Sent: 2023-03-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-04
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/23 I was scammed by a person from XXXX for a digital asset. Upon paying the user, she stated that the payment was pending which isnt true because it left my bank account. Upon requesting my {$100.00} back, she blocked me on the platform making me unable to obtain the assets that I paid for. The platform the conversation is on is XXXX XXXX XXXX XXXX XXXX XXXX and the money was sent via Paypal ( Transaction ID : ) I reached out to paypal, and they stated that they were unable to open a dispute because she forced me to send it friends and family.
Company Response:
State: NJ
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-03-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-03
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: A payment was sent to my PayPal account in the amount of {$270.00} and i am unable to transfer the money into my bank account due to PayPal putting limitations on the account not allowing me to get my money or do anything with the money.
Company Response:
State: VA
Zip: 23435
Submitted Via: Web
Date Sent: 2023-03-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-02
Issue: Fraud or scam
Subissue:
Consumer Complaint: Dear PayPal, I am writing to you today to address a grave issue that has recently come to my attention. My identity information has been stolen, and it is being used to sign up for unauthorized PayPal accounts. I am writing to report this issue, and I hope that you will take immediate action to rectify this situation. I would like to start by stating that I only have one PayPal account, which is registered under the email address " XXXX '' and phone number " XXXX ''. I detected unauthorized access to my PayPal account on Fri, XXXX XX/XX/2022, and I immediately reported this to PayPal. I take my security seriously, and I wanted to ensure that my account was safe from any malicious activity. I am now asking PayPal to investigate the unauthorized creation of PayPal accounts using my stolen identity information. If it is found that these accounts have been created without my consent, I request that the permanent limitation on my account be lifted. I am currently using a VPN to access my PayPal account as I am not in the US, but I would be more than happy to provide my real location if PayPal requests it. I would like to emphasize that this situation has caused me great concern, and I hope that you will take the necessary steps to ensure that my account and personal information are secure. I appreciate your attention to this matter and look forward to hearing back from you soon. Sincerely, XXXX XXXX
Company Response:
State: TX
Zip: 77632
Submitted Via: Web
Date Sent: 2023-03-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-02
Issue: Fraud or scam
Subissue:
Consumer Complaint: My PayPal account was hacked in XX/XX/2022. Name was changed, address changed, and email changed. Then multiple unauthorized deposits were made on that day. The following day a check was requested by the hacker, the check was mailed and cashed by the hacker leaving a negative balance of over {$1900.00}. Since I dont use this account frequently I did not know any of this happened until I received a letter from a collections agency in mid XXXX. I have tried to straighten this out with PayPal since mid XXXX and just received an email yesterday saying my claim has been denied. Although I have had PayPal representatives tell me they can see the suspicious activity was done through a different IP address and that the fact all the personal info was edited the day of the activity is a huge indicator this is in fact fraud.
Company Response:
State: KY
Zip: 41042
Submitted Via: Web
Date Sent: 2023-03-02
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-02
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: Paypal is holding my money for over two years now, the 180 days are over now but its not allowing me to withdraw despite numerous calls to paypals support. After paypal blocking my account i received a message that i will get my funds after 180days, upto now its over 2 years still being held. my paypal mail XXXX XXXX
Company Response:
State: AZ
Zip: 85048
Submitted Via: Web
Date Sent: 2023-03-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-02
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: my funds are being held even after 180days are over for more than 2 years despite how many times i try to withdraw. please assist me to get my funds because despite contacting support they are taking me into circles.
Company Response:
State: AZ
Zip: 85044
Submitted Via: Web
Date Sent: 2023-03-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-03
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: Letter from PayPal Credit ( fraudulent ) representation : Called number on statement and provided personal information Later identified it as phishing. However, they gained my personal information. I would like to later provide the fake statement
Company Response:
State: WA
Zip: 990XX
Submitted Via: Web
Date Sent: 2023-03-31
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A