Date Received: 2023-03-01
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hello, I hope this message finds you well. On the XXXX XXXX XXXXXX/XX/2023, I opened a PayPal account for my Business in XXXX XXXX XXXX XXXX XXXX XXXX XXXX, I messaged customer care asking them that I'll like to verify my account. Which I got a link where I uploaded all my personal documents for my business which includes, proof of address, utility bill, certificate of incorporation. After uploading this information on the PayPal website. I got an email later saying my identity has been confirmed. Upon confirmation of my identity, few minutes later I got another email asking me to upload my ID and proof of address which I did, then the next thing my account got limited permanently. After uploading all my personal details. I didn't even make any transactions on the app PayPal email : XXXX XXXX
Company Response:
State: CA
Zip: 935XX
Submitted Via: Web
Date Sent: 2023-03-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-01
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: PAYPAL " XXXX XXXX XXXX '' offer. Purchase : XXXX. Item : XXXXXXXX XXXX XXXX. Total Amount charged : {$110.00}. Item was purchased on XXXX through Paypal which is authorized to charge a XXXX credit card. The item was not received. The USPS has verified nonreceipt in writing. Paypal continues to harass me for payment and demand USPS proof of nondelivery while making it impossible for me to provide such proof. Paypal 's method of online providing of proof will not work on my computer. Paypal refuses to provide a postal mailing address so I can provide proof. Paypal refuses to refund amounts wrongfully charged to me because it does not have the proof it has made impossible to provide.
Company Response:
State: OR
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-03-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-02
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: In XXXX, I opened 8 cases with PayPal about unauthorized charges totaling {$400.00} which were rejected by my linked credit cards and as a result my PayPal account was overdrawn by - {$400.00}. I then received a deposit of {$200.00} which was absorbed. I called every week about the status of the 8 cases and was told I had to wait 90 days for resolution then I was told PayPal was waiting for the credit card companies to respond confirming that the activity was fraudulent. I was assured that the balance would NOT go to collections. The next day I literally received a notice of collections. As of today the cases have been closed with no resolution and turned over to collections. I URGENTLY NEED HELP RESOLVING AND GETTING MY {$200.00} back. I will send a demand letter and cc the federal trade commission too. I will also start to gather social media complaints and notify the media to spread my concerns about PayPal. Something is very wrong.
Company Response:
State: NJ
Zip: 07042
Submitted Via: Web
Date Sent: 2023-03-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-02
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: I had added around {$55.00} to my Venmo account and shortly after my account had gotten frozen and was told that I needed to wait 180 days to be able to access the money. So well over 180 days passed and I contacted them again. They wouldn't tell me why my account was temporarily frozen and I tried to get them to work with me and let me just take the money out of my account but they ended up telling me I had to wait another 180 days. I've verified my identity over 20 times with them through the process but they still are holding my money from me... I want my money now.
Company Response:
State: MO
Zip: 65721
Submitted Via: Web
Date Sent: 2023-03-02
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-28
Issue: Fraud or scam
Subissue:
Consumer Complaint: Hi My name is XXXX XXXX. I am writing to file a complaint and seek refund regarding to a {$380.00} payment that I made to XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) on XX/XX/XXXX through Paypal. On XX/XX/XXXX, I made the {$380.00} payment to XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX ) by using a Visa card ending in XXXX through Paypal account ( XXXX ), and the transaction ID is XXXX. The payment was aiming to be made to XXXX XXXX XXXX account XXXX. However, until XX/XX/XXXX, XXXX XXXX XXXX still has not received this {$380.00} payment. I called Paypal customer service on XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX regarding to this issue and didnt received any solution addressing the issue of XXXX XXXX XXXX didnt received my payment. On the call with Paypal customer service, I requested a proof that can show my payment was indeed paid to XXXX XXXX XXXX such as a wire, ACH or check, but those information wasnt shared with me. I called XXXX XXXX XXXX on XX/XX/XXXX, and XXXX XXXX XXXX customer service agent claimed the payment of {$380.00} was not received and further Paypal was not a recognized payment method. XXXX XXXX XXXX even opened a payment search case for me and case number is XXXX. On XX/XX/XXXX, XXXX XXXX XXXX called and confirmed that they didnt receive {$380.00} payment. I also attached a screenshot of payment history from my XXXX XXXX XXXX account which shows no payment of {$380.00} was paid to my account. Since Paypal cant provide proof that my payment was paid to XXXX XXXX XXXX account XXXX and XXXX XXXX XXXX claimed that they didnt receive this payment, I am seeking a refund of {$380.00} to my original payment method which is card ending in XXXX.
Company Response:
State: CA
Zip: 95831
Submitted Via: Web
Date Sent: 2023-02-28
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-28
Issue: Fraud or scam
Subissue:
Consumer Complaint: Inquiry/Complaint Description I have a Venmo account I haven't used in 2 years My friend sent me {$330.00} I went to transfer it out to my bank account and Venmo froze and Suspended my account. Venmo ask me to upload bank statement, drivers license, pic of my bank mastercard and Venmo also took out XXXX XXXX XXXX XXXX from my bank account and credited it back to prove and verify this is my bank account. I just got an email from Venmo after providing them all they ask for and told me they WILL NOT UNFREEZE my account. Venmo even sent me an email stating that my account has been Verified See Email : Sat, XX/XX/XXXX at XXXXXXXX XXXX venmo You verified your bank account! XXXX XXXXXXXX XXXX You can now transfer money to this bank account. This is the email I got today XX/XX/ stating they will NOT UNFREEZE my Account. See Email : XXXXXXXX XXXX ( Team Venmo ) XXXX To : XXXX XXXX Tue, XX/XX/XXXX at XXXXXXXX XXXX Venmo Help You have a new message from Venmo regarding request # XXXX. To respond, simply reply to this email. Hello XXXX, My name is XXXX and your case has been escalated to me for further review. While we appreciate your interest in using Venmo, we are unable to confirm that you have direct access to the financial instruments on file with your Venmo account. Due to this we will not be able to unfreeze your Venmo account. If you wish that we review this case again, you will need to provide us with the previously requested information. You can submit that information using our Document Upload Form, linked here : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( If you have trouble following this link, try copying it and pasting it into your browser. ) Thank you for your understanding. XXXX XXXX XXXX. | Account Specialist | Venmo Venmo is a service of PayPal , Inc., a licensed provider of money transfer services. All money transmission is provided by PayPal , Inc. pursuant to PayPal , Inc.s licenses. PayPal is located at XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX I have done everything that they have ask me to do to prove this is indeed my account and they are refusing to unfreeze my account so I can get my money. I believe I am being scammed and now afraid they are going to use my info I provided to them for other scams and use for identity fraud. Please help me to get this resolved. Thank you so much, XXXX
Company Response:
State: SC
Zip: 29588
Submitted Via: Web
Date Sent: 2023-02-28
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-28
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: This issue is with Pay Pal. They say they are having an issue with customers not being able to enter their TIN or SSN to release funds that are put on hold by Pay Pal. I have tried over the past month to resolve this and have been told " we are working on it on our end ''. In the meantime, they have almost XXXX of my funds " On hold '' and will not release the money. They gave me an internal Ticket # of XXXX. However, my last XXXX attempts to get an update via e-mail have gone unanswered.
Company Response:
State: FL
Zip: 337XX
Submitted Via: Web
Date Sent: 2023-02-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-28
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: On XX/XX/ my personal PayPal account was limited and my funds withheld without explanation or any way to resolve it. It was the day after receiving my tax refund. These types of limitations occur on business accounts and I don't have a business account and I have never sold anything on PayPal or have received payment for business dealings. I receive my paycheck with direct deposit through PayPal and have done so for almost a year. I have repeatedly contacted PayPal by phone and message about this and how I can resolve it but I haven't been given any explanation whatsoever. On XX/XX/2023 when my account was frozen I was told from customer service that I would hear back from them within 72 hours about a review of my account and it's been over a week and I have bills to pay and my electricity is about to be cut off. I have never violated the user agreement or the terms of service.
Company Response:
State: TX
Zip: 77351
Submitted Via: Web
Date Sent: 2023-03-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-01
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I opened a paypal account in XXXX of this year and linked it to my checking account. unfortunately, before I could even use the account for what I intended... someone fraudulently took money from my account through paypal XXXX. On XX/XX/XXXX " XXXX '' took {$500.00} and then {$200.00}. The name of the recipient was listed as XXXX XXXX XXXX and the listed email is XXXX. I attempted to request the money back by messaging through paypal telling him that the fbi would get him if the money was not returned and the reply I received was " Hello, good afternoon. I hope you are well. I will tell you that your payment was for technological items and the shipment was made the day after payment. If you have any major problem, tell me and we can come up with a solution, since your payment was directly from your Mind you, can you tell me what happened in more detail? '' which was very untrue, I never received anything from this person or website. Now when I tried to respond to this message, it says I am no longer able to message them... very suspect. I have attempted to dispute these transactions twice with paypal and on both occasions, my dispute was closed without satisfactory explanation. The first dispute was closed stating a " history of similar transactions. '' The account was just opened and there were no transactions prior to or after these XXXX fraudulent charges. I then had the dispute reopened, only to have to contact paypal a week after their deadline for resolution and find out the dispute was closed without any notification. After contacting paypal, I was told that I could request the documents used to determine their decision, which have done, but don't expect much help from paypal. I'm at a loss of what to do with this grossly fraudulent situation. I will definitely no longer give anyone access to my account but being a poor college student, {$700.00} is a lot of money... thank you for any help I can get with this fraud.
Company Response:
State: WA
Zip: 990XX
Submitted Via: Web
Date Sent: 2023-03-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-27
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2022, An electronic item was sold in person. XXXX XXXX was the community where the exchange was arranged. The transaction was made between the buyer and seller in person. The buyer received the item, while the seller ( me ) received the payment on PayPal. A month later, the same person who sent the payment decided to dispute the payment. They claimed that they did not authorize the payment. Afterward, PayPal automatically took back the payment that the buyer originally sent. I reached out to paypal and they said that they could not do anything since the buyer had " rights ''. I ended up losing the Item that was sold and the payment that was originally sent. The original amount sent was {$700.00}. In the following attachment, the note that was left on the payment was " XXXX for XXXX thanks ''. This transaction was made on XXXX XXXX XXXX In the other attachment, there is a review left by " XXXX '' on the same day it was made. This shows that we did indeed meet as he is able to leave a review AFTER the transaction.
Company Response:
State: OK
Zip: 73132
Submitted Via: Web
Date Sent: 2023-02-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A