Date Received: 2023-03-06
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: This problem consists of multiple issues. Venmo uses an inconsistent format for its amounts, displaying decimal point and cents in the lower right corner of the payment screen, but not in the payment entry area. Please keep in mind that this is usually accessed on a small screen that can be hard to read, especially for older, far-sighted individuals on-the-go who might not have their glasses available, thus making it easy to see that there is dollars and cents in the lower right, so it must be dollars and cents they are entering ; thus, if you enter XXXX, and see just XXXX on the screen with no XXXX following and no period, one would think that perhaps you just can't see the period as a tiny dot on a small phone screen when in reality, the XXXX means {$920.00} when properly formatted. Furthermore, Venmo has no features to allow and encourage customers to set alerts for XXXX amounts. Instead, they will send such a payment through with no way to edit it later, even if caught quickly. This was the case for me with a transaction I made on Sunday, XX/XX/2023 around XXXX when I intended to pay a local self-serve farm stand {$9.00} through Venmo. The farmer contacted me early the next morning to let me know there was a mistake and the transaction had gone through for {$920.00}, but he saw no way to edit it and asked if I could cancel it from my end. He said he was worried about the {$20.00} fee from Venmo for such a large amount. When I looked into editing or canceling the transaction, the Venmo site said that he would have to pay me {$920.00} back, so they would then be collecting not {$20.00}, but {$40.00} on this mistake, plus whatever their take would be for the {$9.00} it should've been. I found this to be a ridiculous price to pay to correct a mistake that was due to their poor, inconsistent interface and lack of standard features that other companies offer, so I called them. They refused to assist on the phone. I spoke to XXXX XXXX case # XXXX ). I threatened to close my account. They said fine, close it, so I did. They then froze the farmer 's account for days when he tried to call to correct it from his end, effectively punishing him for trying to do the right thing, and for not kowtowing to their outrageous fees.
Company Response:
State: NY
Zip: 128XX
Submitted Via: Web
Date Sent: 2023-03-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-06
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I made a purchase on XXXX for {$100.00} on XX/XX/XXXX. There was a hold for this amount placed on my account with Venmo When the part of the items shipped on XX/XX/XXXX a XXXX for {$88.00} was placed on my card. When I spoke with Venmo customer service on XX/XX/XXXX, they stated there was also a charge for {$21.00} for the additional items I purchased. I called XXXX Customer service and spoke with their customer service by email on the same date and they stated both charges were clear on their side. They also stated the pending charges would be cleared on their side by XX/XX/XXXX. When I reached out to Venmo, they stated they wouldn't do anything about the charges for XXXX XXXX. I reached out to XXXX today, XX/XX/XXXX, and they stated that the charges for all of the items had cleared on their end. I reached out to Venmo to release the held funds for {$88.00} back to my Venmo account. They refused and stated they would have to wait the full 30 days to refund the held funds.
Company Response:
State: KS
Zip: 66062
Submitted Via: Web
Date Sent: 2023-03-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-07
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In accordance with the fair credit reporting act this creditor has violated my rights. Under 15 USC 1681 section 602 states I have the right to privacy 15 USC 1681 section 604a section 2 it also states a consumer reporting agency can not furnish an account without my written instructions. Under 15 USC 1666b a creditor may not treat a payment on a credit card account under an open and consumer plan as late for any purpose.
Company Response:
State: GA
Zip: 30331
Submitted Via: Web
Date Sent: 2023-03-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-05
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: my family 's information has been compromised like date of birth ssn and address and phone numbers. we have getting bank cards and credit cards we never applied for.
Company Response:
State: PA
Zip: 15236
Submitted Via: Web
Date Sent: 2023-03-05
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-05
Issue: Problem adding money
Subissue:
Consumer Complaint: On XXXX XXXX XXXX, I attempted to transfer {$400.00} to my checking account using XXXX Send through Venmo. XXXX Send is described on the XXXX XXXX website as follows : " Eligible Card Members can use the XXXX XXXX XXXX to send money to any Venmo or PayPal user. First, youll need to enroll in Send & XXXX, which can be found in the Account tab of the XXXX XXXX. You can then add money from your XXXX XXXX XXXX to your XXXX Send Account and then send that money to Venmo or PayPal users of your choosing. Any balance loaded to your Send Account appears as a charge on your Credit Card and is subject to the APR of other purchases on your billing statement in other words, its not treated as a cash advance, and you wont have to pay cash advance fees. '' After attempting to use XXXX Send to send {$400.00} to my checking account through Venmo, Venmo showed the transaction as initiated on XXXX XXXX XXXX with an estimated processing date of XX/XX/. This confused me because I initiated the transaction on XX/XX/XXXX. As oXXXX XXXX XXXX XXXX I still have no access to the funds either in my Venmo account or in my checking account, but the transaction has been processed and charged to my XXXX XXXX card. I emailed Venmo several times asking if they could explain what the issue was and when I could expect the funds to be available. They ultimately told me I would have to contact XXXX XXXX, which I don't understand because the transaction is processed on my Venmo account, but for a date in the past ( XX/XX/XXXX ) and the funds are not available anywhere. Please refer to the attached screenshots. As of this writing, I have been charged {$400.00} by XXXX XXXX and Venmo has not given me access to the funds.
Company Response:
State: FL
Zip: 32301
Submitted Via: Web
Date Sent: 2023-03-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-04
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: I have been permanently banned from using Venmo/PayPal for what they say is a violation of their User Agreement. I have spoken to them on the phone and communicated through email asking that they explain which activity of their User Agreement that I violated. This is the only response they will provide : please note that we do not divulge our decision-making criteria in order to protect the systems that monitor activity. Between the two services I have made roughly 8 transactions all to either family members or coworkers. What is the point of having a User Agreement if they refuse to tell the customer what they did wrong.
Company Response:
State: AZ
Zip: 852XX
Submitted Via: Web
Date Sent: 2023-03-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-04
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I filed a dispute for a payment I did through PayPal for an item that never showed up in the delivery timeframe it was supposed to be delivered. I contacted the merchant and informed them of the case because they refused to initiate a refund after making it clear I no longer wanted the item and informed them that it would be marked " returned to sender '' if it was finally delivered after being stuck in limbo for over a month. PayPal gave me a resolution date of XX/XX/XXXX and I provided them with all the information requested about the transaction. Once the resolution date got closer, PayPal extended the date again and moved it to XXXX despite being told that the case was ruled in my favor and received confirmation that the merchant received the item back. Despite that, PayPal continues to give me no answer and keep telling me to check my emails for a follow up even though they have confirmed that the case was in my favor. I've repeatedly expressed that waiting any longer was not acceptable and that I just wanted my money back after confirming the merchant received the item back.
Company Response:
State: AL
Zip: 367XX
Submitted Via: Web
Date Sent: 2023-03-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-04
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal won't let me withdrawal my money. On XX/XX/XXXX, I received an email from PayPal stating that my account had been permanently limited and that I could no longer use PayPal. I had no idea why this would happen ; So I called them. It turns out they don't know either. I have emailed and called multiple times. They don't respond to emails and on calls they can't even tell me why my account has been limited. I can not withdraw my funds. I need the money. Please help. Thanks, XXXX
Company Response:
State: CO
Zip: 813XX
Submitted Via: Web
Date Sent: 2023-03-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-04
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: A deposit was made to XXXX thru paypal. The wrong amount was attempted to be withdrawn threw my checking account that had insufficient funds to cover the amount. Paypal went ahead and paid XXXX the amount, even though it was a technical glitch on the XXXX site. Paypal then tried to charge the unauthorized amount of {$13000.00}. AN amount that was nowhere near what I had in my account and the charge shouldve never went thru. My checking account returned the money as it overdrew my checking account for insuffient funds. XXXX blocked me on there site and I couldn't get the money return as they deleted my account. Paypal did not help me resolve this and sent the debt to collections when they should have never gave money that I didnt have to a gambling site.
Company Response:
State: NH
Zip: 03867
Submitted Via: Web
Date Sent: 2023-03-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-04
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I am filing a complaint against PayPal regarding the sudden removal of all my funds from my account without any notification or explanation. I was using my PayPal account to accept donations for my game projects, and each incoming payment was labeled as a donation. I had been using PayPal for over two years without any issues. However, on XX/XX/2022, I received an email from PayPal stating that I could no longer do business with them and that my account was permanently banned. My balance was frozen for 180 days, and I was informed that I would be able to withdraw my funds after that period. Unfortunately, I never received any email after the 180 days, and on XX/XX/2022, I discovered that all of my funds had been removed from my account without any notification. I have tried to contact PayPal customer support multiple times to understand the reason behind the removal of my funds, but they have been unhelpful and only provided vague responses. Furthermore, I have never received any notification or warning about any policy violations or actions that would lead to the removal of my funds. I suspect that the reason for the sudden removal of my funds may be due to the fact that I registered my PayPal account in XXXX but logged in from XXXX. I am a XXXX citizen who was living in XXXX, and I registered my PayPal account using my Indonesian document, bank account, and mobile number. However, due to unforeseen circumstances, I was unable to return to XXXX and had to log in from XXXX. I believe that PayPal 's actions are unjustified, and I request that my funds be returned to my account immediately so that I can withdraw them. The total amount of funds removed from my account was {$5200.00}, which were all labeled as donations from individuals who supported my game projects. To summarize, my problem with PayPal includes the following : Sudden removal of all funds from my PayPal account without any notification or explanation Lack of communication or assistance from PayPal customer support Possible unjustified removal of funds due to logging in from a different country than the one where the account was registered Request for the immediate return of the funds to my account so that I can withdraw them Thank you for your attention to this matter.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-03-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A