Date Received: 2023-03-10
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: I recieved an email in the form of an invoice from Paypal stating that I purchased bitcon in the amount of {$590.00} which is not true. I never purchased XXXX. Paypal issued an invoice to me via email for a debt I do not owe. I have reported this as fraud on the ftc website report # XXXX.
Company Response:
State: NJ
Zip: 080XX
Submitted Via: Web
Date Sent: 2023-03-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-10
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: My name is XXXX XXXX, I am a PayPal customer with email address XXXX I have been a good customer of PayPal, but however, PayPal decided to put my account on limitation and asked for my photo ID, bank statement and proof of address before removing the limitation with Reference ID : XXXX When I signed up for PayPal, I already verified myself and as such, verification should not be done Everytime. I have supplied the documents needed to PayPal to remove the limitation but PayPal has refused removing limitation on my account and as such, I had to file this complaint. I need PayPal to resolve my issue
Company Response:
State: NY
Zip: 115XX
Submitted Via: Web
Date Sent: 2023-03-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-10
Issue: Getting the loan
Subissue:
Consumer Complaint: I applied for a Paypal Pay in 4 Installment loan on XXXX for the amount of {$890.00}. I have used the service many times in the past and are being denied and given a notice with an incorrect or fabricated reason stating the current balances are too high. My current balances with Paypal pay in 4 are {$200.00} and the only other credit I have with them is a credit card with a {$30.00} balance. When I reached out to a representative through their messaging center I was told " Because of to the latest system update we no longer have access to view the exact reason and explain the decision reason you've received as to why you were declined. '' I believe this to be a violation of 12 CRF Part 1002.9 which states " If credit is denied, the applicant must be given the specific reason for the credit denial. '' to which the paypal representative confirmed is not available to provide.
Company Response:
State: WA
Zip: 98665
Submitted Via: Web
Date Sent: 2023-03-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-10
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX at XXXX after receiving a deposit into my Venmo account which I was expecting from a third party who offered Venmo as a means to issue me a refund I was owed, Venmo did not allow me to transfer my funds to the bank and suspended my account. I have tried emailing, chatting and calling and they refuse to give me a reason and are holding my funds for no reason. I am not given a reason and can not use my funds. No one will give me an answer.
Company Response:
State: OH
Zip: 44136
Submitted Via: Web
Date Sent: 2023-03-10
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-10
Issue: Other features, terms, or problems
Subissue: Problem with balance transfer
Consumer Complaint: This is a complaint against PAYPAL for cashing a check issued by my bank XXXX XXXX XXXX XXXXXXXX XXXX for {$1800.00} as a balance transfer, amount which was never credited to my Paypal account balance. I hereby request PAYPAL ( XXXX XXXX XXXX, XXXX, XXXX XXXX ( Phone ) XXXX ) a refund of {$1800.00} plus interest accrued from the time the check was cashed plus financial damages. Details are set out below : For several year, I have had a credit card issued by XXXX XXXX XXXX XXXX XXXXXXXX ). In XX/XX/XXXX, XXXX offered me a 0 % interest for higher interest balance transfers. At the time, I had a PayPal account balance and I decided to use XXXX offer to pay off some of the PayPal outstanding balance. I provided XXXX with all the PayPal account details and XXXX wrote a check ( No. XXXX ) dated XX/XX/XXXX for {$1800.00} and sent it to PayPal. After a reasonable amount of time, I checked my PayPal balance and noticed that {$1800.00} had not been credited. I called PayPal Customer Service, after many questions, the representative indicated that the above mentioned check had not been received. Next, I called XXXX and they confirmed that PayPal had in fact received and cashed the check on XX/XX/XXXX and a photocopy of the check was provided. Throughout the years XXXX and XXXX, I made many calls to both entities and the answer was always the same. I managed to get an appointment for XX/XX/XXXX with a XXXX representative, XXXX XXXX XXXX at the Branch in XXXX, XXXX VA. The meeting lasted for about two hours during which the representative made several phone calls and finally said that there was nothing XXXX could do because they had proof that the check was received and cashed by PayPal and that, for them, the case was closed. I waited for months to be contacted by either party, hoping that any of them will finally locate the funds. No one contacted as of today. To avoid any damage and to maintain my excellent credit, I returned the {$1800.00} to XXXX, money that Palpal XXXX XXXX XXXX XXXX never credited to my account balance. This event has caused me a great stress and tremendous financial loss. I wrote to the Office of the Attorney General of Virginia requesting to evaluate and investigate this consumer complaint. The Attorney Generals office replied indicating that, based on the information provided to them, the Consumer Financial Protection Bureau ( CFPB ) has jurisdiction over my complaint. I did submit a complaint through CFPB first against Paypal Credit represented by XXXXXXXX XXXX. The result was that XXXX XXXX, on behalf of PayPal, indicated that this payment has not been received or cashed by them and recommended that I contact the bank that issued the check. XXXX XXXX XXXXXXXX response was that after a review, XXXX determined that the check for {$1800.00} was indeed cashed by Paypal and that the claim should be filed with Paypal to locate where the funds were applied. This is the THIRD complaint I file for the same purpose, this time against PAYPAL ( not XXXXXXXX XXXX ) requesting a refund of {$1800.00} plus interest accrued from the time the check was cashed plus financial damages.
Company Response:
State: VA
Zip: 22204
Submitted Via: Web
Date Sent: 2023-03-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-10
Issue: Fraud or scam
Subissue:
Consumer Complaint: Dear PayPal Team, I am writing this formal complaint to address my PayPal account. I received a Personal Payment of {$250.00} from XXXX XXXX, after which I did not use my PayPal account. However, when I accessed my account on XX/XX/XXXX, I noticed that my balance was reduced to {$0.00}. Upon further investigation of my account activity, I discovered that PayPal has adjusted my balance due to the existence of additional PayPal accounts under my information that have negative balances. Furthermore, I noticed that PayPal had requested me to provide some information on XX/XX/XXXX, and someone has also submitted incorrect information to PayPal on my behalf. I am concerned that this situation indicates the unauthorized creation of accounts using my sensitive information. I can confirm that my identity has been stolen and is now being used to create additional PayPal accounts. I am open to providing valid identity documents and I am willing to cooperate with PayPal team to win this case and resolve the issues. Therefore, I am kindly requesting the PayPal teams assistance in addressing this matter. I would like to report the unauthorized account creation using my sensitive information and request that my balance and account be restored to their normal standing. Please help me in resolving this issue and prevent any further misuse of my information. Thank you for your attention and support. Sincerely, XXXX XXXX
Company Response:
State: TX
Zip: 77581
Submitted Via: Web
Date Sent: 2023-03-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-10
Issue: Other service problem
Subissue:
Consumer Complaint: Paypal is forcing me to keep an account open against my will. Paypal refuses to close my account until my open claim is closed. However, their website says my claim is closed/denied. In addition, They did not permit me to close this supposed open claim so I could leave. They are forcing me to keep an account open with them indefinitely. I owe them no money. They are forcing me to keep an account open against my will. Situation is even worse because my account was breached ( some skeezy company charged me {$19.00} ) and Paypal denied me relief over their faulty charge. They let me get ripped off and are forcing me to keep my account open to boot! I called on XX/XX/23 and spoke with two individuals of the company after trying to cancel online.
Company Response:
State: MA
Zip: 02118
Submitted Via: Web
Date Sent: 2023-03-10
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-10
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hello, my name is XXXX. Today, I feel really sad and worried about the situation with my PayPal account. Today I received the bad news that my account has been permanently limited ( XXXX ). It's the first time I've had this situation. because I never used PayPal before. I use PayPal in a good way. I received payment from my job into my PayPal account because PayPal is the best company for receiving money safely. I always keep my account in good standing. I've never been in a fight or engaged in any other dangerous activity. My email address associated with my account is XXXX.
Company Response:
State: GA
Zip: 30126
Submitted Via: Web
Date Sent: 2023-03-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-09
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I had advertised items for sale and XXXX XXXX accidentally pushed a wrong button and now venmo will not return the guys money to him.
Company Response:
State: WA
Zip: 98944
Submitted Via: Web
Date Sent: 2023-03-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-08
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: In XXXX of XXXX Venmo froze my account while I had {$690.00} in there I emailed them several times & tried to speak w/ chat but every time I emailed them explaining my problem they kept sending a new rep who had no clue what was going on. When I finally spoke w/ someone named XXXX XXXX was instructed to wait 3-5 days which I did. Shortly after I was told my account was not available to use anymore & no update on my funds. Then they told me to wait 6 months. I reached out again recently & they reset the 6 months from when they initially told me so they basically added an extra 3 months to play w/ my money. At this point they have never told me why any of this is happening and theyre extremely hard to get ahold of, and when I do get ahold of them they send multiple reps to have one conversation and stretch it over days so none of them comprehend what Im talking about. I just want my money I dont want an account with them anymore. All theyve been doing is reminding me the account is closed but they wont tell me when exactly I can get my money, which I dont even understand why its being held. Ive done nothing wrong & they wont tell me anything about the whereabouts of my money. Now when I login to venmo instead of showing my {$690.00} pending it disappeared as if the transfer attempt never even exist
Company Response:
State: OK
Zip: 741XX
Submitted Via: Web
Date Sent: 2023-03-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A