Date Received: 2023-03-14
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: Venmo disconnected my bank account with no notice or explanation. Robotic and automated answers have been sent to me in reply to several emails I sent. I can not add my bank account or a debit card using the Venmo website or the app. Venmo holds over XXXX dollars in my Venmo account and is unwilling to solve their technical issue.
Company Response:
State: FL
Zip: 331XX
Submitted Via: Web
Date Sent: 2023-03-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-14
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I have had my Venmo account frozen without just cause and have made numerous attempts to resolve the matter but they have no interest in resolving it and now state they have cause to hold my money for at least 180 days.They said that i violated the user agreement but wont explain how and then just said the matter is closed. That makes it right for them to hold my money And close my account? XXXX. What bank issued your card/account ( look on the back of your card for the words " This card issued by '' )? XXXX XXXX. What type of account is at issue ( Examples include : Checking, Savings, Prepaid, Digital Wallet, etc. )? Checking 3. Is the account/card in your name? If not, whose name is it in and what relationship are they to you? Yes 4. Date your account was closed or, if it is still open the date the restrictions were placed on it? XX/XX/XXXX 5. Were you given prior notice of the restrictions or account closure? If not, how did you find out? No 6. Did you try to make any transactions that were declined due to the hold? If so, please identify the attempted transaction ( s ) ( for example, failed ATM withdrawal, card declined at the grocery store, etc. ) and provide the date that you attempted the transaction ( s ). Yes 3 failed atm withdraw 2 on XX/XX/XXXX and XXXX XX/XX/XXXX XXXX. What is your accounts approximate balance that is being withheld from you? {$410.00} XXXX. Are the restrictions placed on the account preventing you from logging into the website or mobile application for the account? No XXXX. Did you communicate with the company to try and resolve the issue ( s )? If so, give dates? Also, please provide me with copies of your communications [ emails and screenshots of calls ] to the bank regarding the restrictions placed on your account. I ask out of an abundance of caution because notice of the error ( s ) to the financial institution can be a critical issue in these cases. Yes i did communicate threw email with venmo on the following dates- XX/XX/XXXX @ XXXX, XX/XX/XXXX @ XXXX, XX/XX/XXXX @ XXXX, XX/XX/XXXX @ XXXX XXXX. Did the bank ask for you to provide identification documents? If so, what documents did they ask for? What documents did you provide them? What date did you provide them? Yes they asked for identification documents. I sent them my license on XX/XX/XXXX. XXXX. Did you ask for the bank to close the account/card and mail you a check? Yes was told I couldn't close account. XXXX. What is your telephone number in case we need to contact you? XXXX XXXX. In which state do you reside? OHIO
Company Response:
State: OH
Zip: 45238
Submitted Via: Web
Date Sent: 2023-03-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-12
Issue: Other transaction problem
Subissue:
Consumer Complaint: I made an online purchase through PayPal. I did not receive the items purchased and can not get the seller to respond. I started a claim through PayPal, but chose the wrong issue. They closed the case and I can not file another for this transaction. Purchase date : XX/XX/2023 Seller XXXX XXXX XXXX : XXXX Transaction ID XXXX Disputed Claim ID : XXXX
Company Response:
State: CA
Zip: 95076
Submitted Via: Web
Date Sent: 2023-03-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-12
Issue: Fraud or scam
Subissue:
Consumer Complaint: I placed an order on this website : XXXX XXXX XXXX When I checked out, it took me to the PayPal page of XXXX XXXX XXXX XXXX ). I made the payment- which is this transaction. I never received any confirmation email from this website for my order and I suspect this is a fraud site and PayPal account. I need a refund of the amount I paid - XXXX USD.
Company Response:
State: CA
Zip: 94583
Submitted Via: Web
Date Sent: 2023-03-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-13
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: PayPal is not giving me the refund a merchant made to me despite numerous attempts to get my money back. I am filing a complaint of fraud against PayPal On XX/XX/2023, I purchased a refrigerator from XXXX XXXX, using my PayPal account, in the amount of {$750.00} My PayPal account is linked to my XXXX XXXX credit card, which PayPal instantly charges for all my transactions, and which PayPal credits for all refunds On XX/XX/2023, I purchased a refrigerator from XXXX online, using my PayPal account, in the amount of {$750.00} Upon immediate same-day return of the merchandise, XXXX issued a refund to PayPal and provided me the proof of the refund. PayPal has, up until now and despite numerous inquiries, not passed the refund to me, claiming it received it. XXXXXXXX XXXX has provided proof of refund. PayPal has provided nothing to substantiate its position, and refused to investigate the possibility of error of misapplication of credit, or contact XXXX XXXX to challenge the document provided. There's no refund and all entreaties have been met with stonewalling and lies claiming " someone will contact me within 24 hours '' on each occasion, Please see documents loaded.
Company Response:
State: TX
Zip: 77459
Submitted Via: Web
Date Sent: 2023-03-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-12
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I opened a PayPal account about two months ago, since then I have been able to only complete two transactions and even that was difficult. I have verified my identity and banking information, I have a verified email and phone number, no history of fraud in general or with the company. Every transaction I try to complete is Denied. They blame the banks for this and act like they play no role in it, but all my accounts linked to PayPal give an alert for a declined transaction and never once have I gotten one and the banks dont even see an attempted charge! First for me to send money or make a payment it wants to send me a code to verify my identity. Shouldnt be an issue Since I have a verified number on my account. Well that number doesnt show up as an option and when i enter it to add it it says this type of number can not be used! Its a XXXX post paid phone number in my name! Someone was able to send me money but it was denied by PayPal when I tried to transfer it out! It wouldnt allow me to refund it out because it wanted to send me a code to my verified number that they struggle to figure out. I was forced to send the money as a bill payment to XXXX just to get it out of PayPal because I do not trust to have any funds held in their control. Ive Been blocked from being able to utilize almost all the services they offer. When I call In its a different story every time, the most common story is their security systems blocked it. Well i have a right to know if there is a security issue with any of my personal information. In fact they are obligated by the patriot act to inform me of any negative information that leads to a denial in hopes to catch if money laundering is taking place. They offer no remedy and the people you get on chat or the phones are a special breed of their own
Company Response:
State: CO
Zip: 81501
Submitted Via: Web
Date Sent: 2023-03-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-11
Issue: Fraud or scam
Subissue:
Consumer Complaint: Purchased Border Collie puppy over internet. Sent payment via PayPal. PayPal placed hold on funds u til XX/XX/XXXX. We opened case to report as scam prior to funds being released but PayPal wouldnt hold the funds. They released to scammer anyway.
Company Response:
State: AR
Zip: 723XX
Submitted Via: Web
Date Sent: 2023-03-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-11
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal has made me wait days and days after I called and asked them numerous times to solve 2 issues that I was facing. One issue occurs when I attempt to transfer my PayPal balance to my debit card. At the time, I had around {$120.00} in my PayPal balance which could be used to make purchases or could be transferred to my bank. They made me wait days and days and didn't tell me that the reason why I couldn't transfer my money to my debit card was that the free service to transfer the funds which takes 1-3 business days is unavailable for cards and that instead I would have to use the instant transfer which charged about a 2.75 % fee. After calling numerous times, the final representative I spoke to informed me of this, and we attempted to link my XXXX XXXX XXXX XXXX XXXX account to my PayPal account, but the representative told me that this credit union wasn't allowed for some reason because it posed a " risk ''. They ended up linking my XXXX XXXX account instead, and I transferred my PayPal balance over to it. They won't allow my preferred bank which is XXXX because they say it poses a risk. The second major problem I'm having with PayPal is that they wont ' allow me to use my PayPal balance anywhere, because they say that it poses a " risk ''. I spoke to the representative for over an hour, she told me that every single place I attempted to make a purchase, based on them monitoring my activities over the past month, was flagged as too " risky '' for my PayPal balance to be used, and that instead I would be forced to use a different payment method like a credit card. They are not allowing me to use my balance anywhere to make a purchase, not even XXXX because they're saying that there's a " risk ''. They won't allow me to use my PayPal balance to make purchases, they won't allow me to use the credit union of my choice to transfer my PayPal funds, and their reasoning behind all of this makes no sense. How is XXXX too " risky '' for me to use my PayPal balance to make a purchase, but not too " risky '' for me to use a credit card through PayPal? They won't allow me to use my PayPal balance to buy things. It's my money. It's my right as an account holder to use my PayPal balance to purchase things, they're not allowing me to do so. They made me wait days to find all of this out. They refuse to allow me to send funds to my account with XXXX XXXX XXXX XXXX XXXX, so I had to use my XXXX XXXX account instead, and I didn't want to do that. They won't allow me to send funds to my bank of choice and they won't allow me to use my PayPal balance to make purchases online.
Company Response:
State: CA
Zip: 92840
Submitted Via: Web
Date Sent: 2023-03-11
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-12
Issue: Fraud or scam
Subissue:
Consumer Complaint: On Saturday, XX/XX/ 2023, I applied and was approved for Paypal credit, with a limit of {$2600.00}. After a couple of days of trying to use it and not being successful, I contacted Paypal and was told that there was a limitation on my Paypal account due to a negative balance on a past account that had been set up through a job I had a few years ago. I was told that the debt had been sent to a collection agency and to contact them to resolve the balance, and that once I did that, the limitation would be lifted and my account access would be restored. I contacted the collection agency and confirmed the debt. It was for {$100.00}. I paid it on XX/XX/2023, in two separate transactions, one for {$70.00} and one for {$30.00}, and then uploaded the receipts to Paypal. I waited until XX/XX/XXXX and when I still couldn't access the money in my Paypal account nor my credit line, I reached out to them again. I was told to wait a few days for it to clear on their end and then everything would be fine. So I waited. And waited. And waited. I contacted Paypal customer service via phone 21 more times and via chat 8 times, spending nearly an hour or more on the phone each time. I just kept getting transferred, and hung up on, and ignored, and flat out lied to, even told at one point that the limitation had been lifted when it obviously hadn't been. This has been going on for nearly XXXXwo months now, and it has begun to really affect my family financially. My wife is having our third child in less than 3 months, and the fact that I can not access my credit line or my money that is in the accountit has caused a terrible financial strain that could've been avoided. Which is causing stress on myself and my pregnant wife, who is already considered high risk. There's literally nothing stopping them from fixing this issue. All I keep hearing is that their back end office is dealing with it, but apparently there's no possible way to contact this supposed back office, and they have failed to meet their deadline of 3 to 5 business days so many times it's almost laughable. All I want is for them to lift the limitation on my account, because I met the requirements to do so in XXXX, and I have saved every chat and phone call history to prove it. I don't know what else to do. Please help me.
Company Response:
State: SC
Zip: 293XX
Submitted Via: Web
Date Sent: 2023-03-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-10
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hi so I am a small business owner of XXXX XXXX XXXX and I made the mistake of using Venmo for my first transaction with a new client that sent me a {$2100.00} deposit to start on his custom XXXX XXXX build project. This was on XXXX XXXX Venmo transaction id # XXXX Once I tried to transfer out the funds to my account and wasnt able to. Then I was emailed by the Venmo team on XXXX stating that my account is is frozen and I needed to verify myself ( which I now sent them my id that they asked for ) then on XXXX I got an email from the Venmo team saying after review my account has been permanently deactivated and my funds will be held up to 180 days for lost prevention and I will be emailed SHOULD THESE FUNDS be available for transfer in the future. Now my problem is I am a small business and I can not blame this on my client so I have to proceed with the project he has already send me a deposit for. Now when I finish and return the client his project which will be done way before the 180 day wait period, I want these funds to be lost or sent back to the client that Ive already dealt with apart from this incident, I will take a huge blow I cant afford. Please help someone needs to hold Venmo accountable for this just cause I makes the mistake of not making it a business account they hold people money and risk tarnishing XXXX XXXX like mine, they could have easily had a professional reach out and less us know what were doing wrong, this hurts me and my business so bad this was one of my first big clients and I almost cant afford to proceed his project cause Venmo is holding his {$2100.00} that I need to locate parts for his project. This is bad in every way
Company Response:
State: FL
Zip: 34758
Submitted Via: Web
Date Sent: 2023-03-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A