Date Received: 2023-03-30
Issue: Fraud or scam
Subissue:
Consumer Complaint: My husband and I were alerted in XXXX of XXXX by the IRS that someone used my social security number and name to open up a PayPal account or credit card and took in {$53000.00} from XXXX XXXX. They only used my name and social security number and a different email address, phone number and address so we never knew about this until the letter from the IRS. At that time I spent XXXX weeks dealing with PayPal and they conducted investigations regarding this matter and found the account to be fraudulent in my favor. At that time, they told me that they would sent information to the IRS stating it was not my income and they never did. Now recently we are getting more letters from the IRS stating we owe them money. I recently contacted PayPal regarding this account and they gave me all the information of the fraudster that used my information. They gave me the email they used, phone number and address. Yesterday I contacted PayPal again regarding this matter because the IRS needs that 1099 amended from them and they were supposed to send me an email and letter to the IRS stating that the account was in fact found to be fraudulent and it was not mine. I have yet to receive the email. The IRS has sent us numerous letters regarding this matter and is wanting us to pay well over XXXX in taxes due to this income that was not mine. All we need help with is getting information from PayPal stating that the fraudulent account was not mine and we also need an amended 1099 sent to the IRS. I have made numerous reports regarding this incident to the FTC, IRS, and FBI. We are currently working with a lawyer to help us with the IRS.
Company Response:
State: IL
Zip: 60655
Submitted Via: Web
Date Sent: 2023-03-30
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-30
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: I was awarded a gift card from work for {$200.00}, I used it once for {$16.00} at XXXX XXXX. That was the only time I used it. Two weeks later there was a transaction for {$180.00} with the description of " PAYPAL XXXX XXXX XXXX XXXX XXXX XXXX this is nothing that I am familiar with at all. PayPal " help '' gets you nowhere especially since it was not on a PayPal account. Is there anything that can be done? Thank you for your time.
Company Response:
State: OR
Zip: 973XX
Submitted Via: Web
Date Sent: 2023-03-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-29
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: This is in response to XXXX. I was asked to respond however there was no link to upload documents there so I opted to file a new dispute so I could upload documents. While I appreciate paypal doing their job I would like it on the record that they are not doing me any favors as their letter indicates. While PayPal is giving themselves a parade in honor of their great charitable deeds, they did not earn it. Those funds were owed as per our agreement, not any other reason. I did not " receive communication which alluded to my unauthorized claim being granted, '' as they state. I also did not " receive communication which I believed indicated my claim was accepted and I was being reimbursed. '' I did in fact actually receive a communication whic stated my claim was accepted and that the claim was closed in my favor. I have a message here from PayPal that says quite clearly, " We closed the case in your favour. '' I received this message before PayPal changed their mind and decided not to close the case in my favor the very next day. I am attaching images of my conversation with PayPals support agents. I will include documents for your review because it is important to me that these sort of issues be on the record as they occured. I will not have my name slandered by PayPal nor will I commend them on doing their job the proper way when they should handle business as agreed. I expect an apology out of this. I also requested records written records of the chat transcripts both current and past that PayPal never did provide me with after my request.
Company Response:
State: KS
Zip: 671XX
Submitted Via: Web
Date Sent: 2023-03-30
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-29
Issue: Problem with a lender or other company charging your account
Subissue: Money was taken from your account on the wrong day or for the wrong amount
Consumer Complaint: i have XXXX sitting in my paypal account since XXXX and paypal still wont release. I reached out to them and they said to email XXXX with photo id to restore the account and balance. I have done this many times and even asked for updates. They dont respond. I think they just said that to close my complaint but had no intention of following up. They have everything they requested but will not respond.
Company Response:
State: ME
Zip: 044XX
Submitted Via: Web
Date Sent: 2023-03-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-03
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I need a way to access my account. This company started apparently requiring a mobile phone to do that when they never did before. I do not have a mobile phone and I need some way to access my account. Preferable would be to put this un-American bad company out of business..
Company Response:
State: OR
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-04-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-03
Issue: Fraud or scam
Subissue:
Consumer Complaint: I got on some game thing on my phone. I thought they gave me {$10.00} into my account but they took {$10.00} from me without any authorization. PayPal said it was all good everything 's good to go it's not I didn't authorize the XXXX dollars to be taken out of my account PayPal should be held liable for this. They did a review and they said there's nothing unauthorized it's unauthorized if I said it wasn't supposed to come out of my pay pal account. It was a company fraudulently taking money from me and the company 's name is XXXX XXXX XXXXXXXX.
Company Response:
State: FL
Zip: 34957
Submitted Via: Web
Date Sent: 2023-04-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-03
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Charge from XXXX thru PayPal was reversed due to show cancellation. PayPal claimed to to return the money but never did so. After inquiring, PayPal representative told me I needed to dispute the charge thru the credit card company ( XXXX ), which I did. XXXX claims the charge was valid and will not refund the money - leaving it in PayPal 's hands. This situation is understandably complicated by the 3 year gap between the ticket sale and show cancellation due to the pandemic.
Company Response:
State: AZ
Zip: 85233
Submitted Via: Web
Date Sent: 2023-04-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-02
Issue: Wrong amount charged or received
Subissue:
Consumer Complaint: This year, I have tried to split my payment with my PayPal account and/or checking account, debit card when I make purchases on XXXX. Instead, Paypal automatically siphons off more money from my Paypal balance than I authorized. When I want to use only seven dollars for my most recent purchase, Paypal deducted eighteen dollars.
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-04-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-28
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I was using paypal on my ecommerce store to sell products, and when {$4200.00} sales amount accumulated in my paypal account, paypal suddenly banned my account and kept the money for 6 months and said that they will return the money after 6 months, and now 1.5 years have gone ( today XXXX XX/XX/XXXX ), paypal never returned the money and kept the money saying that- damages caused to PayPal by Acceptable Use Policy violation ( s ) '' its clearly mentioned on paypal website also that for policy violation, they only deduct {$2500.00} and even though I didnt violated any policy, they kept whole {$4200.00} and never returned the money back my paypal account was banned on XXXX XX/XX/XXXX and my {$4200.00} were to be returned in XXXX, and on XXXX XX/XX/XXXX, paypal transfered the whole money to itself and never returned even a XXXX back paypal is doing total fraud and my paypal account is associated with email- XXXX and with name XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-03-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-28
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I have been using Paypal for the past few years to accept payments from clients for my XXXX XXXX and XXXX XXXX XXXX. It is one of the platforms I used, and only use it about 30 % of the time. Payments via the platform typically range from $ XXXX {$6000.00}. This month, XXXX, three clients opted to use PayPal to complete payments for my XXXX XXXX for total balance to approximately {$13000.00}. PayPal initially held on to the funds for 3 days before they could clear. PayPal later asked for proof and documentation regarding the nature of my business and ability to provide the paid for services. I provided copies of my professional licenses and driver 's license, as well as links to my website where all the services are outlined. I also explained that the funds are retainers paid for court evaluations. However, PayPal determined that the information was insufficient. Twice they asked for more information. Each time they came back asking for more after discounting my answers. They have not identified their concerns. The current requests are copies of bank statements and signed contracts between myself and my clients. I have declined to provide that information, cancelled all the transactions and requested that my clients be refunded. PayPal did refund two of the transactions, but kept the funds for the third transaction of {$5700.00}. Instead, they issued a check from my business bank account linked to my PayPal account while withholding the client 's payment. I have requested that my funds be returned, but to no avail. Their actions are doing harm to my small business. I have been in this line of work for 8 years and have worked hard to be able to get such contracts. This back and forth with payments will cause clients to doubt my professionalism and hurt my reputation. I am asking for Paypal to refund {$5700.00} as its services were not used for any transactions. I no longer wish to engage with the platform and will be closing my account.
Company Response:
State: MA
Zip: 01420
Submitted Via: Web
Date Sent: 2023-03-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A