Date Received: 2023-04-24
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: i have seen a fraudulent activity on my paypal account the name of the fraudulent is XXXX XXXX for an amount of {$390.00}
Company Response:
State: NJ
Zip: 076XX
Submitted Via: Web
Date Sent: 2023-04-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-24
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear PayPal, I am writing to express my deep concern and disappointment with the recent decision to permanently limit my PayPal account. I believe that this limitation has been placed by mistake, and I have not violated any of PayPal 's policies. I have been a loyal PayPal user for many years and have always conducted myself in accordance with your policies and guidelines. I have never engaged in any fraudulent or illegal activities, and I have always been transparent and honest in my dealings with PayPal. I am therefore extremely surprised and dismayed that my account has been permanently limited. I firmly believe that this decision was made in error, and I would like to request that PayPal re-investigate my case and restore my account if possible. I would be more than happy to provide any additional information or documentation that may be required to support my case. I believe that my account has been unfairly targeted, and I am confident that a thorough investigation will reveal that there has been a mistake. Finally, I would like to confirm that the email address on my PayPal account is XXXX. I am eagerly awaiting your response and hope that we can resolve this matter as quickly as possible. Thank you for your time and attention. Sincerely, [ XXXX XXXX XXXX
Company Response:
State: NC
Zip: 28269
Submitted Via: Web
Date Sent: 2023-04-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-24
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear PayPal Customer Service Team, I am writing to you today regarding the permanent limitation of my PayPal account, which I believe was done in error. My PayPal account email address is XXXX. I strongly believe that this limitation was placed on my account due to a mistake. I have not violated any PayPal policies, and I have always followed the terms and conditions of the PayPal user agreement. Therefore, I respectfully request that PayPal re-investigate my case and restore my account if possible. I am confident that a re-investigation will show that there was no violation on my part, and that my account should not have been limited. I have been a loyal PayPal customer for many years, and I have always valued the services provided by PayPal. I sincerely hope that this issue can be resolved quickly, and that my account can be restored to its previous status. Thank you for your time and attention to this matter. I look forward to hearing from you soon. Sincerely, [ XXXX XXXX XXXX
Company Response:
State: AL
Zip: 354XX
Submitted Via: Web
Date Sent: 2023-04-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-24
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear PayPal Support Team, I am writing to appeal the permanent limitation placed on my PayPal account. I strongly believe that this limitation was a mistake, and I respectfully request that you re-investigate my case and restore my account. To begin, I want to emphasize that I have not violated any PayPal policy. I have always adhered to the terms and conditions of PayPal, and I have conducted all my transactions with the utmost integrity and honesty. I am extremely disappointed and frustrated with this situation, as PayPal has been a trusted platform for me to carry out my financial transactions for a long time. I can not think of any reason why my account would be permanently limited. I kindly request that you re-examine my account activity thoroughly and consider any additional information or documentation that I can provide to support my claim. I am confident that upon review, you will see that the limitation on my account was placed in error. If it is possible, I would greatly appreciate it if my account can be reinstated. I have always been a loyal PayPal customer, and I am willing to take any necessary steps to resolve any outstanding issues that may have arisen. For your reference, the email address associated with my account is XXXX. Thank you for your time and attention to this matter. Sincerely, [ XXXX XXXX ]
Company Response:
State: CA
Zip: 919XX
Submitted Via: Web
Date Sent: 2023-04-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-24
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear PayPal Customer Support Team, I am writing to appeal the permanent limitation placed on my PayPal account. I strongly believe that this limitation has been placed by mistake, and I would like to request a re-investigation of my case. To begin with, I would like to state that I have not violated any of PayPal 's policies. I have always used my PayPal account in accordance with the terms and conditions set by PayPal, and I have never engaged in any fraudulent activities or violated any of the company 's policies. Therefore, I do not understand why my account has been permanently limited. I am aware that PayPal has strict policies in place to protect its users, and I fully support these policies. However, in my case, I believe that the limitation placed on my account was unjustified and has caused me significant inconvenience. I would like to request that PayPal re-investigates my case and restores my account if possible. I am confident that a thorough investigation will show that I have not engaged in any activities that warrant a permanent limitation on my account. I kindly request that you contact me at XXXX as soon as possible to provide me with an update on my case. I would appreciate any assistance you can provide to resolve this matter. Thank you for your time and attention. Sincerely, [ XXXX XXXX ]
Company Response:
State: OH
Zip: 44122
Submitted Via: Web
Date Sent: 2023-04-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-24
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I purchased a product worth {$110.00} from XXXX on XX/XX/2023 but received a damaged product instead. I had promptly returned the damaged product but I never received a refund even after waiting three months. The XXXX tracking id is XXXX for the return. I submitted a complaint to Paypal but they said the the information I provided was invalid and closed my case. If one goes to the XXXX website and enters the tracking number they can clearly see that the product was returned.
Company Response:
State: PA
Zip: 190XX
Submitted Via: Web
Date Sent: 2023-04-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-24
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear Sir/Madam, I am writing to submit a formal complaint to appeal the permanent limitation of my PayPal account , which I believe has been placed by mistake. My PayPal account email address is XXXX. Firstly, I would like to emphasize that I have not violated any of PayPal 's policies or terms of service. Therefore, the permanent limitation of my account has come as a surprise to me. Secondly, I would like to request that PayPal re-investigates my case to determine that the limitation was placed by mistake. I understand that PayPal has its own procedures to ensure the safety and security of its platform and users, but I am confident that a mistake may have been made in my case. Lastly, I would like to request that PayPal restores my account if possible. I am a loyal PayPal user and have always used the platform for legitimate transactions. The limitation of my account has caused significant inconvenience, and I would appreciate if PayPal could reconsider its decision. I hope that my request for appeal will be given due consideration, and I am willing to cooperate fully with any investigations that PayPal deems necessary. Thank you for your time and attention to this matter. Sincerely, [ XXXX XXXX ]
Company Response:
State: NH
Zip: 03833
Submitted Via: Web
Date Sent: 2023-04-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-24
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear PayPal Customer Support Team, I am writing to submit a complaint regarding the permanent limitation that was placed on my PayPal account ( email address : XXXX ). I strongly believe that this limitation was placed on my account by mistake, and I would like to appeal this decision. I would like to clarify that I have not violated any PayPal policies, nor have I engaged in any fraudulent activities or activities that would warrant the permanent limitation of my account. I have always used my PayPal account in accordance with the terms and conditions outlined by PayPal, and have been a loyal customer for a considerable period of time. Therefore, I respectfully request that PayPal re-investigates my case and provides a detailed explanation as to why my account was permanently limited. I am confident that upon re-investigation, you will find that I have not violated any policies or engaged in any activities that warrant the permanent limitation of my account. Furthermore, I request that my account be restored to full functionality if the investigation reveals that there was a mistake made in limiting my account. I rely on PayPal for various transactions and it has caused me great inconvenience and financial loss since the limitation was placed on my account. I appreciate your prompt attention to this matter and look forward to hearing back from you soon. Sincerely, [ XXXX XXXX XXXX
Company Response:
State: TX
Zip: 775XX
Submitted Via: Web
Date Sent: 2023-04-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-24
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: The following complaint is in response to further issues raised in the prior complaint ( XXXX ). My original PayPal account, XXXX, was cancelled despite the fact that I had paid PayPal Mastercard XXXX XXXX XXXX ) the amount they said was issued to me as additional credit. PayPal, in turn, required that I pay them, but their documentation was so tainted that I only followed what XXXX XXXX offered me because I could see what they had done on paper. However, there was XXXX entry where I queried if it was them who gave me credit, and XXXX XXXX said yes. This problem started with XXXX when I approached PayPal, thus I ended up resolving it with them, XXXX Bank. Any other issues should be resolved between PayPal and XXXX XXXX. All I ask is that PayPal restore my original account with XXXX or give me access to PayPal Mastercard in my new account under XXXX.
Company Response:
State: UT
Zip: 84120
Submitted Via: Web
Date Sent: 2023-04-24
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-24
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear PayPal Support Team, I am writing to submit a complaint regarding the permanent limitation that was placed on my PayPal account. I strongly believe that this limitation was placed by mistake and I would like to request a re-investigation of my case in order to restore my account. Firstly, I would like to clarify that I have not violated any PayPal policy, and I have always used my account in accordance with your terms and conditions. Therefore, I was surprised and deeply disappointed when I received notification that my account had been permanently limited. Secondly, I have carefully reviewed all of the transactions that I have made through my PayPal account, and I am unable to identify any activity that could have triggered this action. I have always been a responsible and honest PayPal user, and I am confident that any investigation of my account will confirm this. Given the above, I kindly request that PayPal re-investigate my case in order to correct any possible mistake that may have occurred. If my account is found to be in good standing, I respectfully request that you restore it as soon as possible. Lastly, I would like to confirm that the email address on my PayPal account is XXXX, and that I am available to provide any additional information or documentation that XXXX be necessary to resolve this matter. Thank you for your prompt attention to this matter. Sincerely, [ XXXX XXXX XXXX ]
Company Response:
State: CA
Zip: 94014
Submitted Via: Web
Date Sent: 2023-04-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A