Date Received: 2023-04-25
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear Support Team, I am writing to express my deep concern over the permanent limitation placed on my PayPal account. I believe this limitation was a mistake, as I have not violated any PayPal policies. I have been a loyal PayPal customer for many years and have always used my account in accordance with the terms and conditions outlined by PayPal. Therefore, I am at a loss as to why my account has been permanently limited. I respectfully request that you re-investigate my case and restore my account if possible. I would appreciate it if you could provide me with a clear explanation of why my account was limited in the first place. I would also like to confirm that the email address associated with my PayPal account is XXXX. Please let me know if any further information is required from me to facilitate the review of my account. I sincerely hope that you will take my appeal seriously and look into this matter as soon as possible. I value the services that PayPal provides, and I hope to continue using them in the future. Thank you for your attention to this matter. Sincerely, XXXX XXXX
Company Response:
State: CA
Zip: 91106
Submitted Via: Web
Date Sent: 2023-04-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-25
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear Support Team, I am writing to appeal the permanent limitation placed on my PayPal account, which has caused me significant inconvenience and financial loss. I believe that this limitation was a mistake, and I respectfully request that PayPal re-investigate my case and restore my account if possible. I would like to clarify that I have not violated any PayPal policies, and I have always conducted my business transactions in compliance with your terms and conditions. I was taken aback when I received a notification informing me of the permanent limitation on my account. I have reviewed your policies and can not identify any reason why my account should have been limited. I value the convenience and security that PayPal provides to its customers, and I have been a loyal user of the platform for several years. I am confident that my account was limited by mistake, and I would like to ask PayPal to give me the opportunity to present my case and provide any necessary information to resolve this issue. I kindly request that PayPal re-investigates my case and restores my account if possible. I am willing to cooperate and provide any additional information or documentation that may be required to resolve this issue. My PayPal email address is XXXX, and I hope to receive a positive response from your team soon. Thank you for your attention and understanding in this matter. Sincerely, [ Your name ]
Company Response:
State: CA
Zip: 92506
Submitted Via: Web
Date Sent: 2023-04-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-25
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear Customer Support Team, I am writing to submit a formal complaint regarding the permanent limitation placed on my PayPal account. I strongly believe that this limitation was placed by mistake and that I have not violated any PayPal policy. As a PayPal user for several years, I have always conducted my transactions with utmost honesty and integrity. Therefore, it came as a shock to me when my account was permanently limited without any warning or explanation. I would like to request PayPal to re-investigate my case and restore my account if possible. I understand that there may have been some misunderstanding or miscommunication, and I am willing to cooperate fully with PayPal to resolve any issues or concerns. I am confident that upon reviewing my account, PayPal will find no evidence of any violation of their policies or terms of service. I believe that my account was flagged in error, and I am eager to have my account reinstated as soon as possible. For your reference, the email address on my PayPal account is XXXX. I kindly request that you keep me updated on the progress of my case and provide me with any additional information or documentation that may be required. Thank you for your attention to this matter. I appreciate your time and consideration and look forward to a favorable resolution of this issue. Sincerely, XXXX XXXX
Company Response:
State: NY
Zip: 11205
Submitted Via: Web
Date Sent: 2023-04-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-25
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: Paypal closed my account with no warning resulting in a returned direct deposit, a returned tax refund and are now holding over {$500.00} in funds and refusing me access to them.
Company Response:
State: NC
Zip: 28152
Submitted Via: Web
Date Sent: 2023-04-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-25
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2023 I received a notice from Paypal to an old email address that provided a receipt for a XXXX payment. Since it went to an older address I didn't see it for some time. I then got a notice that I owed paypal money in regards to this transaction. I filed a dispute with paypal on XX/XX/2023 advising that I did not authorize this transaction and I have no idea where it was going. I haven't used my paypal account in over two years and the bank account that was attached to my paypal account has been closed for over three years. They ended up denying that claim and closing the issue stating that per some XXXX thing through XXXX that is why it went through. Again I have no idea what they are referring to so I explained that to them. On XX/XX/2023 I was able to chat in and get XXXX different responses that advised they would reopen my issue and do this : am so sorry for the inconvenience XXXX. Upon checking the case, it was filed under unauthorized, causing the system to focus more on checking the authenticity of the transaction, which may often result in a denied case. I can see the reason it charge you automativally is because this is a subscription to meta but no worries I will make sure to disconnect meta to your account to make sure this will not happen moving forward and you are right the bank was closed that is why we did not get any money from the bak and PayPal fronted the money to complete the transaction. What I can do here to help you is reopen the case and file it under Item Not Received. I understand this is unauthorized, but the good news is, you are covered with our buyer protection and PayPal will help you get your money back through this case. If the merchant will not provide any evidence, we will close this case in your favor. I sent you an email confirmation about the details of this dispute case. Kindly keep an eye on your email for any updates. We are also reviewing the merchants account and if we figure out that they are non compliant with our policies and procedures, we will no longer allow them to use our service. Rest assured we will work with you hand in hand all throughout this process. I did not receive one update from them on this process. So I reached back out to paypal and inquired on the status. Today this is the response I got, even though according to the above they were going to open a new case, We have reviewed this transaction ( s ) and are denying your case ( s ). The decision was made because the purchase is ineligible for PayPal Purchase Protection according to our User Agreement. If you have any further questions, you can reply whenever you're ready and we'll reply as soon as we can. I will keep this message session active until you confirm back that your issue is resolved. Please note this is not a live chat and you will be assisted by the next available customer service representative. You may close the conversation by selecting End Message. I have no figured out who the funds went to and I have emailed and called them and they have not contacted me back. I just want the funds that paypal says I owe them returned so I can close my paypal account.
Company Response:
State: TX
Zip: 77044
Submitted Via: Web
Date Sent: 2023-04-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-25
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I sold a car the funds went to PayPal and PayPal has been holding my money for over two weeks I have no way to get access to my funds they said it because of the automated security system they can not over ride it. I can not send or withdraw or use with my XXXX wallet I am on the phone everyday for over an hour or two with them and they tell me the same thing everytime wait 24 to 48hr for system to update. I feel like they have robbed me
Company Response:
State: KS
Zip: 66106
Submitted Via: Web
Date Sent: 2023-04-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-26
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Our business account with PayPal was compromised in XXXX of XXXX by a person hacking into our account and charging out of state people, adding their own personal information and sending themselves thousands of dollars. We reached out and were provided a quick resolution by PayPal. We secured our account and made it more difficult for someone to do that again, but noticed XXXX XXXX our account was over {$3000.00} negative. We again reached out right away and were told they rescinded the decision from XXXX and it was in fact PayPal who removed our funds. No call, no letter, no communication and no ability for us to provide all of our proof that this was fraud from XXXX. The resolution page shows this most recent decision is in our favor, yet our account still negative and Im receiving debt collection calls daily from PayPal. From our social media post about this incident, we were reached out to by an PayPal employee that he would work on this and get back to us. Hes the only one thats been helpful and attempting to get this fixed. He told us wed have an answer around XX/XX/XXXX and we are still waiting. We can not keep our doors open with a negative balance and have had to close our XXXX XXXX We have had XXXX funds for one whole month and have gotten zero resolution from this case. The notes in the case closed section say in sellers favor however we are still unable to access funds and getting harassing calls daily! We both work other jobs and have had to take time off of work to deal with this, along with pain and suffering to XXXX XXXX This must be fixed now.
Company Response:
State: CA
Zip: 92377
Submitted Via: Web
Date Sent: 2023-04-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-25
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear Customer Support Team, I am writing to you today to submit a formal complaint regarding the permanent limitation that has been placed on my PayPal account. I strongly believe that this decision was made in error and I would like to appeal the limitation placed on my account. Firstly, I want to clarify that I have not violated any of PayPal 's policies. I have always followed the guidelines provided by PayPal and have never engaged in any activities that would violate your policies. Therefore, I believe that the limitation placed on my account was unjustified. Furthermore, I would like to request that PayPal re-investigate my case and restore my account if possible. I am confident that a thorough review of my account will confirm that there has been a mistake and that my account has been wrongfully limited. I would like to assure you that I take PayPal 's policies and guidelines very seriously, and I am willing to provide any necessary information or documentation to support my claim that I have not violated any policies. I would also like to request that you provide me with more information about the reason for the limitation, so that I can better understand what has led to this situation. Lastly, I would like to confirm that the email address associated with my PayPal account is XXXX. I hope that you will consider my appeal and take appropriate action to resolve this matter as soon as possible. Thank you for your time and attention. Sincerely, XXXX XXXX
Company Response:
State: CA
Zip: 945XX
Submitted Via: Web
Date Sent: 2023-04-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-25
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear XXXX XXXX, I am writing to submit a formal complaint regarding the permanent limitation placed on my PayPal account with the email address XXXX. I believe that this limitation was placed by mistake, and I have not violated any PayPal policy. I was shocked to learn that my account had been permanently limited without any prior warning or explanation. I have always been a loyal and responsible PayPal user and have never engaged in any activity that would violate PayPal 's policies or terms of use. I respectfully request that PayPal re-investigates my case and restores my account if possible. I believe that there must have been some misunderstanding or mistake, and I would appreciate the opportunity to present my case to a PayPal representative. I am willing to provide any information or documentation that PayPal may require to support my appeal. I have always valued my relationship with PayPal and would like to continue using their services. Thank you for your attention to this matter. I look forward to hearing from you soon. Sincerely, [ Your Name ]
Company Response:
State: CA
Zip: 95337
Submitted Via: Web
Date Sent: 2023-04-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-25
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear Sir/Madam, I am writing to express my strong dissatisfaction with the permanent limitation placed on my PayPal account XXXX I firmly believe that this limitation has been made in error, and I would like to appeal this decision. Firstly, I would like to state that I have not violated any PayPal policies, terms or conditions. I have always been a responsible and conscientious user of PayPal, and I have never engaged in any fraudulent or illegal activities on this platform. Therefore, I fail to see any reason for my account to be permanently limited. Secondly, I would like to request PayPal to re-investigate my case thoroughly, and to take into account any evidence that I can provide to support my claim. I strongly believe that if my case is reviewed again, the mistake that led to the limitation of my account will be rectified, and my account will be restored. Lastly, I would like to emphasize that my PayPal account is of great importance to me, and it plays a vital role in my daily financial transactions. Therefore, I would kindly ask you to expedite the investigation process and restore my account as soon as possible. Thank you for your attention to this matter. Please do not hesitate to contact me at the email address XXXX if you require any further information. Yours sincerely, XXXX XXXX
Company Response:
State: NY
Zip: 10019
Submitted Via: Web
Date Sent: 2023-04-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A