Date Received: 2023-05-08
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear PayPal Team, I am writing to appeal the suspension of my PayPal account, which was banned immediately after I registered for it. As a first-time user of the service, I am confused and concerned about the reason for this suspension. I have not had the opportunity to engage in any activity on my account, and I am not aware of any policy violations or suspicious behavior that would justify this decision. I would like to request that my account be reinstated and that you provide me with an explanation for the suspension. As a new user of your service, I was looking forward to exploring the benefits of PayPal and using it for my transactions. This sudden suspension has caused me great inconvenience and has left me with a negative impression of the service. I kindly ask that you review my account and provide me with a clear explanation of the suspension. I am eager to resolve this issue and continue using PayPal in the future. Thank you for your attention to this matter. Sincerely, XXXX XXXX
Company Response:
State: CA
Zip: 94107
Submitted Via: Web
Date Sent: 2023-05-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-07
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/25 I purchased a XXXX XXXX radio from XXXX XXXX and paid via Venmo to his account using Venmos Purchase Protection. The radio was eventually delivered and upon opening it I discovered it was damaged and broken beyond use. I alerted the seller to which he didnt offer any resolution so I initiated a refund with Venmo XXXX Per the description of their Purchase Protection I should be granted a refund as the item was damaged, either by shipping or by the seller, yet Venmo has offered no assistance in order for me to get my money back.
Company Response:
State: NC
Zip: 27519
Submitted Via: Web
Date Sent: 2023-05-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-06
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Below is a copy of the story ( I've typed it out way too many times, so I created this copy and paste version. ) There is more evidence and transcripts I can provide, it would be too much to include and type out. I'd be happy to walk through everything that happened on the phone too. -So I went to transfer {$2900.00} from my Venmo account to my XXXX XXXX account on XXXX the XXXX. The transfer never went through for some reason. So I did it again on XXXX the XXXX. Some glitch happened on Venmo, where it simultaneously sent the money, and yanked it back via an " add funds '' transaction. So the money was effectively missing. I contacted XXXX, they told me it was Venmo. Venmo can't seem to wrap their head around the issue, and keep trying to think I'm confused and thinking that I accidentally used the " add funds '' feature ( which can't be true, otherwise the {$2900.00} would of never left the account ). Anyways, I've been emailing with Venmo trying to figure out where the money is. ( They don't have a phone number listed. So even in a emergency, you can't contact them quickly. That is a major problem for a financial institution. ) I repeatedly told them NOT TO LOCK MY ACCOUNT. Finally on XX/XX/XXXX the money appeared around XXXX in my Venmo account. The 5 hours later, XXXX, I get a email saying they locked my account for suspicious activity. But upon logging into the app, it says it's locked for violating the acceptable usage policy. Which is it? Now I have $ XXXX I can't touch ( plus all future money scheduled to be deposited in that account ), all because Venmo is punishing me for daring to get mad say the issue was caused by them/their app. I need my account unlocked IMMEDIATELY! I have to pay my rent, it's over due. I literally told them at least 6 times, not to lock my account. This is very unacceptable to block MY MONEY from ME!!!! I'm literally crying now because of all this. It's like a bad dream. My money dissappear, while I have debts to pay, it finally shows back up, and before I can pay my bills Venmo locks my account up. I will be closing my account as soon as reasonably possible possible. But my payroll checks get deposited in my Venmo account. So now I can't even get paid from my job. Unlock my account now!!!!! ( this is all after a whole different issue I had with Venmo. So I think they are punishing me. Which is very illegal. I have transctipts/evidence of everything in my claim. ) '' I think they are retaliating against me for " yelling '' ( typing in uppercase ) and getting mad at them for my money dissappearing. Which I think anyone would be mad and emotional in that situation, having all their money taken/locked from them. They literally locked my account at the exact moment to inflict maximum damage. The locked it right as the account had the ( almost ) the most money it has ever had in it ( $ XXXX ).
Company Response:
State: MA
Zip: 02118
Submitted Via: Web
Date Sent: 2023-05-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-06
Issue: Money was not available when promised
Subissue:
Consumer Complaint: My PayPal is XXXX For the last week, Ive had my time wasted on the phone with PayPal. First my money was on hold for 10 days. Then once it was available, it made me send a photo of my ID and SSN to verify my account. It took me hours to do so. Then, once my account was ALREADY ID VERIFIED, when I tried to withdraw my money it asked me to scan a photo of my ID and take a selfie of my face so they could match them together. I did this in a well lit room and it was green lit and said it was supposed to be ok. Then it failed to match my face with the id. I was furious when I called back PayPal and they told me I would be locked out for 72 hours, and then I would have to try again. I asked them if it could be overridden since I ALREADY VERIFIED MY ACCOUNT and CLEARLY HAVE ACCESS TO IT, and they told me I would have to wait 72 and try again. I asked them what I could do if it didnt work, and they told me I had to wait another 72 hours and try AGAIN. I was absolutely livid, because I know its NOT gon na work, since it didnt work the first time and I did it the best way possible. PayPal automated systems are absolute garbage, and when I tried to reset my password, it would give me an error each and every time and I had to call an agent to do it manually. This is gon na be the same exact thing, I know. They cant possible tell me that someone in an ID photo is gon na facial recognition match automated when a selfie distorts the face, I look different, and an ID photo is done professionally shot. This is a ridiculous and convoluted system obviously put in place to make it hard for people to withdraw their money so they go ahead and use a PayPal debit card or credit card instead of being able to send it to their bank. This is absolutely disgusting and should be illegal. Not even banks ask to scan your face and an ID, and with a useless system that doenst work on top of it. Really losing my patience.
Company Response:
State: NY
Zip: 11365
Submitted Via: Web
Date Sent: 2023-05-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-07
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: I was contacted by mail from a debt collection agency named XXXX XXXX XXXX XXXX, XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX NY XXXX, about a PayPal debt sent to them as a collection. This account was evidently opened using my name and address in 2022, but it was not me that opened it. From the email address that showed on the letter from Pay Pal, it was clearly identify theft. They claim I owe {$420.00} for a purchase I never made, and have sent two letters demanding payment. The first I knew of this issue was after being contacted by the collection agency, PayPal never reached out to me by mail to validate the account or purchase. NOTE, the XXXX XXXX reference number is XXXX.
Company Response:
State: CA
Zip: 91320
Submitted Via: Web
Date Sent: 2023-05-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-06
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I can't use my paypal bcoz they permanent limited my account even i didn't do anything. I'm a freelancer and all the payment of my costumer they paid me through paypal. Paypal didn't told me for what reason to permanently limited in my account. I just wan na restore my account and to use it again.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-05-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-06
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I got permanent limited on my account even i didn't do anything and they didn't told me for what reason doing that. I can't use my account and i have funds in my account.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-05-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-05
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: The company I am having issues with is Venmo. The Service, which has my banking information, allowed so gentleman named XXXX XXXX to charge my account {$200.00} for gas - five times on XX/XX/2023. Prior to the charges being processed, they called me with an automated prompt informing me that someone was attempting to create an account with my number and if I recognized the charges. I obviously, said I did not but what is troubling is that the phone registered as spam on my phone so I was a little concerned. At the end of the prompt, the system informed me that my account will be locked for 48 hrs. The following morning I looked at my checking account and sure enough the charges went through. When I called Venmo which of course outsources their customer support outside of the US, they were unaware of the 48-hour lock or the unauthorized transactions. I was asked a bunch of dumb questions and ultimately I was told that in roughly ten days someone from the resolutions team will contact me with the result of the dispute. The fact that someone could charge my account without my authorization is problematic and I think a bug in the code. I personally do not know someone by the name of XXXX XXXX nor do I recall giving someone {$1000.00} in gas. I think if I am to wait ten days for a resolution I need to get paid the overnight interest for the money I am forced to go without. The overnight rate is 4.86 % which is about {$480.00} for ten days of wait time. I would love for this company to be investigated.
Company Response:
State: FL
Zip: 33177
Submitted Via: Web
Date Sent: 2023-05-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-05
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was the victim of a blackmail scam in which I sent money via Paypal and XXXX. The blackmailer recorded a video via XXXX and was able to obtain my personal information. The scammers are still harassing me via email and XXXX and claim to be part of an organization. I have filed cases with XXXX but have not been able to file a case with Paypal.
Company Response:
State: TX
Zip: 75062
Submitted Via: Web
Date Sent: 2023-05-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-05
Issue: Fraud or scam
Subissue:
Consumer Complaint: I have a friend who I routinely lend money to, and they quickly pay me back. So When I got a message from them asking to borrow {$200.00} I thought nothing of it. Unfortunately, my friends XXXX account had been compromised. In this message, they asked me to send {$200.00} to XXXX XXXX on Venmo. I asked about the different name and they said they were a friend and their accounts were locked up. This seemed fitting with my friend so I didn't consider it was fraudulent. It was only after Sending {$200.00} from my Venmo account XXXX XXXX to XXXX XXXX that I was made aware of the Fraud. I initially filed a complaint with venmo and they said " Hello XXXX, Unfortunately, based on the information you've provided, it sounds like the person you were transacting with did not fulfill their end of the transaction. For resolution, we recommend that you reach out to the recipient of the payment, as we are not able to provide reimbursement or mediation in this instance. '' Since that did not work. I filed a complaint with my bank XXXX who is backed by XXXX which is a FDIC insured organization. This is what they said. " Hi XXXX, We understand how frustrating transaction errors can be. Unfortunately, we are unable to file a dispute unless a billing or merchant error occurred. Since you initiated the transaction and it was executed accordingly, we are not able to file a dispute claim on your behalf. '' I just need my {$200.00} back.
Company Response:
State: SD
Zip: 57106
Submitted Via: Web
Date Sent: 2023-05-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A