Date Received: 2023-05-10
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear PayPal Customer Support Team, I am writing to you regarding the permanent limitation that was placed on my PayPal account with the email address XXXX. I strongly believe that this limitation was placed by mistake, and I would like to submit a complaint to appeal this PayPal decision. Firstly, I want to emphasize that I have not violated any PayPal policies. I have always complied with the terms and conditions of PayPal, and I have never engaged in any fraudulent or illegal activities. Therefore, I am confident that this limitation is a result of a misunderstanding or an error on PayPal 's part. Secondly, I would like to request PayPal to re-investigate my case thoroughly. I understand that PayPal has strict policies and procedures to protect its customers, and I respect and appreciate that. However, in my case, I strongly believe that the limitation was placed unfairly and unjustly. Therefore, I kindly request you to review my account again and consider restoring it if possible. In conclusion, I would like to thank you for your attention to this matter, and I look forward to hearing from you soon. Please do not hesitate to contact me if you require any further information or clarification. I hope that we can resolve this issue in a timely and amicable manner. Sincerely, [ XXXX XXXX XXXX ]
Company Response:
State: OR
Zip: 97526
Submitted Via: Web
Date Sent: 2023-05-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-10
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear PayPal Customer Service, I am writing to submit a complaint and appeal the permanent limitation that was placed on my PayPal account, registered under the email address XXXX. I believe that this limitation was placed on my account by mistake, and I would like to request that PayPal re-investigate my case and restore my account, if possible. Firstly, I would like to clarify that I have not violated any PayPal policies. I have always used my account in accordance with PayPal 's terms and conditions, and I have not engaged in any activity that could be considered fraudulent or in violation of PayPal 's policies. Therefore, I believe that the permanent limitation placed on my account was unjustified and undeserved. Secondly, I would like to emphasize that I depend on my PayPal account for my business and personal transactions. The permanent limitation has caused me significant financial losses and inconvenience. I am deeply concerned about the impact this decision will have on my ability to conduct business and pay for essential services. Given the importance of my PayPal account to my daily activities, I kindly request that PayPal re-investigate my case and take into account any relevant evidence that I can provide to support my claim. I am willing to provide any documentation or information that may assist in resolving this issue. In conclusion, I urge PayPal to carefully consider my appeal and take the necessary steps to restore my account. I appreciate your attention to this matter and thank you in advance for your cooperation. Sincerely, [ XXXX XXXX XXXX
Company Response:
State: TX
Zip: 78641
Submitted Via: Web
Date Sent: 2023-05-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-11
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Hello I have been denied access to withdraw my funds from my PayPal account since the pandemic started. I have contacted PayPal several times but still give me the runaround. Its against the law to hold anyone money. I asked them to let me withdraw my funds and they said wait until 180 days. So now its been over three years.. Still no justice I need my money..
Company Response:
State: MS
Zip: 393XX
Submitted Via: Web
Date Sent: 2023-05-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-11
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I used my PayPal account linked to my XXXX XXXX card to purchase a {$0.00} person lookup through XXXX. I looked over everything and no where on any information provided did it say I was signing up for a {$29.00} monthly plan. After I entered my credit card I received no results were found on the person I looked up, then found out 2 months later I was being billed ongoing for a service I never agreed to. I went into PayPal and canceled the ongoing payments, and immediately disputed this, and contacted the XXXX and XXXX XXXX. Both PayPal and XXXX have replied I didn't provide them with enough documentation so they denied my claim and my refund. How on earth do you prove a negative. I demand for them to prove I agreed to this and received anything of value and they are not performing their responsibility. The legal burden of proof is on them to show where I agreed to this contract. Please help me to enforce my rights on both these companies and hold them to their agreed responsibility.
Company Response:
State: WA
Zip: 98092
Submitted Via: Web
Date Sent: 2023-05-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-10
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear PayPal, I am writing this letter to appeal the permanent limitation that has been placed on my PayPal account. I believe that this limitation was placed by mistake, as I have not violated any PayPal policy. I have been a loyal PayPal customer for several years, and I have always made sure to comply with all of your policies and guidelines. However, to my surprise, I recently received a notification that my account has been permanently limited. I understand that PayPal has policies in place to protect both its users and the company itself, but I am confident that I have not violated any of these policies. Therefore, I kindly request that PayPal re-investigates my case and restore my account if possible. I believe that my account has been unfairly limited, and I am eager to work with PayPal to resolve this issue as soon as possible. I am willing to provide any additional information or documentation that may be necessary to help with this investigation. Please note that the email address associated with my PayPal account is " XXXX ''. I hope that you will consider my appeal and restore my account. I value my relationship with PayPal, and I hope to continue to use your services in the future. Thank you for your time and consideration. Sincerely, XXXX XXXX
Company Response:
State: CA
Zip: 92130
Submitted Via: Web
Date Sent: 2023-05-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-10
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear PayPal Customer Service, I am writing to appeal the permanent limitation on my PayPal account, which I believe was placed in error. My PayPal account email address is XXXX Firstly, I strongly believe that this limitation was placed in error, as I have not violated any PayPal policies. I have always used my account in accordance with PayPal 's terms and conditions, and I have never engaged in any fraudulent or illegal activities. Therefore, I respectfully request that PayPal re-examine my case and consider restoring my account. Secondly, I would like to emphasize that I have always complied with PayPal 's policies and guidelines. I have never engaged in any activities that would warrant a permanent limitation on my account. I have always provided accurate information and have always conducted my transactions in good faith. As such, I am deeply troubled by the limitation placed on my account and would like to ask PayPal to review my account history to confirm that I have always been a responsible PayPal user. Lastly, I would like to request that PayPal re-investigate my case and consider restoring my account if possible. I value the services that PayPal provides, and I would like to continue using them in the future. Therefore, I would greatly appreciate it if PayPal would reconsider my case and restore my account. Thank you for taking the time to review my appeal. I look forward to hearing back from PayPal soon. Sincerely, XXXX XXXX
Company Response:
State: NY
Zip: 11103
Submitted Via: Web
Date Sent: 2023-05-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-10
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear PayPal Team, I am writing to appeal the suspension of my newly created PayPal account. I was surprised to receive a notification shortly after registering for my account that it had been suspended. As a first-time user of your service, I have not engaged in any activities that violate your policies. My PayPal account is registered under the email address XXXX. I kindly request that my account be reinstated and that you provide me with an explanation for the suspension. I have not had the opportunity to conduct any transactions or use any of the features of your service, so I am unsure of the reason for the suspension. I would appreciate it if you could review my account and provide me with a prompt response regarding its status. Thank you for your attention to this matter. Sincerely, XXXX XXXX
Company Response:
State: FL
Zip: 34653
Submitted Via: Web
Date Sent: 2023-05-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-10
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear PayPal Customer Service Team, I am writing to submit a formal complaint regarding the permanent limitation placed on my PayPal account. I believe this limitation was placed by mistake, and I would like to appeal this decision. Firstly, I would like to stress that I have not violated any PayPal policies or terms of service. Therefore, I find it unfair that my account has been permanently limited without any justification or explanation. I understand that PayPal 's policies are in place to ensure the safety and security of its users, but I am confident that I have not engaged in any behavior that would warrant such a drastic action. I have always followed PayPal 's policies and have conducted all transactions in a transparent and honest manner. I am requesting that PayPal re-investigate my case and review my account 's activity once again. I hope that this will lead to a reversal of the decision and the restoration of my account. I would also appreciate it if you could provide me with more details about why my account was limited and what specific policies I have violated, if any. Lastly, I would like to confirm that the email address associated with my PayPal account is XXXX. I kindly ask that you contact me using this email address for any further communication. Thank you for your time and consideration. I look forward to hearing back from you soon. Sincerely, [ XXXX XXXX XXXX XXXX
Company Response:
State: OR
Zip: 97526
Submitted Via: Web
Date Sent: 2023-05-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-10
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear PayPal Support Team, I am writing to appeal the permanent limitation placed on my PayPal account, which I believe was a mistake. My PayPal account email address is XXXX. Firstly, I would like to emphasize that I have not violated any PayPal policy. I have always been a law-abiding user of the PayPal platform and have never engaged in any fraudulent activities or transactions. Therefore, I strongly believe that the permanent limitation placed on my account was an error. I respectfully request that PayPal re-investigates my case and restores my account if possible. I am confident that a thorough review of my account activity will show that there has been no wrongdoing on my part. I am eager to regain access to my account and resume using PayPal for my online transactions. In conclusion, I would like to thank you for your time and consideration in reviewing my appeal. I hope that you will take the necessary steps to rectify this issue and restore my PayPal account. Sincerely, [ XXXX XXXX ]
Company Response:
State: TX
Zip: 750XX
Submitted Via: Web
Date Sent: 2023-05-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-10
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear Sir/Madam, I am writing to express my deep concern over the permanent limitation placed on my PayPal account XXXX I strongly believe that this limitation was placed by mistake, and I would like to submit a formal complaint and appeal this decision. Firstly, I would like to emphasize that I have not violated any PayPal policies. I have always used my account in full compliance with all rules and regulations set forth by PayPal. Therefore, I was surprised to receive the notification that my account had been permanently limited. I believe that there has been a misunderstanding or an error on PayPal 's part, and I am eager to resolve this issue as soon as possible. I would kindly request that PayPal re-investigate my case thoroughly and provide me with a detailed explanation of the reasons for this decision. Moreover, I respectfully request that PayPal reconsider this decision and restore my account, if possible. I am a loyal and honest PayPal customer, and it is crucial for me to have access to my account for personal and professional reasons. Finally, I would like to confirm that the email address on my PayPal account is " XXXX ''. I would appreciate it if you could update me on the status of my case as soon as possible. Thank you for your attention to this matter. Sincerely, XXXX XXXX
Company Response:
State: CA
Zip: 91710
Submitted Via: Web
Date Sent: 2023-05-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A