Date Received: 2023-05-04
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Date : XX/XX/203 Company Involved : Paypal , Inc . Paypal Account : XXXX Issue/Concern : I can no longer use my paypal account because of permanent limit. I can no longer send and receive funds.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-05-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-04
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: This complaint is in regard to PayPal. I received an email from PayPal informing me that a new phone number was added to my account. This was XX/XX/XXXX or XX/XX/XXXX XXXX. I didnt add a phone number to my account. I contacted PayPal on the phone as I was unable to remove that phone number. In addition, there were 2 charges on my account I didnt authorize. One for {$50.00} and one for {$25.00}. They are apparently pending charges to my connected checking account. In addition 2 PayPal Mastercards were listed on my account that I didnt authorize. One for {$100.00} and one for {$200.00}. I provided PayPal customer service with the credit card numbers, expiration dates and CVV codes and the rest of the information above. They indicated they would file a case on this and I received an email with a case # and it referenced the phone number problem and nothing else. I eventually removed the phone number myself. Im not permitted to close this PayPal account by PayPal and customer service isnt permitted by PayPal to close my PayPal account for the reasons that there are pending charges to my checking account and 2 open credit cards with associated loans. These cards are fraudulent and the 2 pending charges to my checking account are fraudulent. They referred me to their credit department to inform the credit department that I didnt authorize those cards and they are fraudulent. I cant access that system as my ID info is not the ID info of the person who obtained those cards. In addition, PayPal will not permit me to eliminate my checking account from my PayPal account as there are pending charges to it. I filed an official complaint on the PayPal account on XX/XX/XXXX and they havent responded.
Company Response:
State: CA
Zip: 92595
Submitted Via: Web
Date Sent: 2023-05-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-04
Issue: Other transaction problem
Subissue:
Consumer Complaint: Starting on XX/XX/2023, a series of withdraws from my XXXX XXXX XXXX XXXX Account. ( there was a failed attempt on 3/4 to make a withdraw of {$1000.00} from an old inactive XXXX account as well ) NONE of these withdraws were authorized my me.There were a total of 7 successful transactions on the following dates. Twice on XX/XX/2023 {$1000.00} each Twice on XX/XX/2023 {$1900.00} each Twice on XX/XX/2023 {$1900.00} each Once on XX/XX/2023 {$1900.00} There were also 4 failed attempts to withdraw funds ( including the above mentioned XXXX account ) XX/XX/2023 ( XXXX account ) for {$1900.00} XX/XX/2023 ( XXXX account ) {$1900.00} XX/XX/2023 ( XXXX ) {$1900.00} XX/XX/2023 ( XXXX ) {$1900.00} I have the transaction ID 's for all of these transactions Sometime before XXXXXXXX XXXX, a bank account ( not sure if it is checking or savings ) was opened in my name at the XXXX XXXX XXXXXXXX XXXX in XXXX XXXX annount ending in XXXX. I did not aurthorize or have knowledge of this account. This account was then linked to MY paypal account and was used to with draw funds from my bank via paypal then deposit then in to the XXXX XXXX XXXX XXXX account. This happpened on the following dated for the following amounts ( see attached documents with transaction Id numbers ) Transfer Initiated XX/XX/2023 Completed on XX/XX/2023 Amount {$2000.00} Transfer Initiated XX/XX/2023 Completed on XX/XX/2023 Amount {$3900.00} Transfer Initiated XX/XX/2023 Completed on XX/XX/2023 Amount {$3900.00} Total {$9900.00} Paypal has refunded all but {$1900.00} I did report this to paypal on XX/XX/XXXX. Later that evening a series of 18 transactions of {$990.00} each were deposited to my paypal account from a XXXX XXXX. Paypal is claiming that these funds were deposited in to my bank account and should have been in there onXX/XX/2023 There was no deposit and nothing pending into MY account. Paypal is claiming I owe them as of XX/XX/2023 {$5900.00} ( I have no idea where or how they figured this number ) I attempted to call XXXX XXXX XXXX Bank 3 separate times on XX/XX/2023. They were the most unprofessional sounding people I have ever spoken to on the phone. One hung up on me. Another said if I don't have the account number they cant help ( if I didn't authorize this account how would I have the number?? ) the third sent me to the " fraud dept '' I was given the email address of XXXX and told to send over anything I had. I emailed them today and the email was returned as Blocked. ( screen shot attached ) Since doing some research I have found SEVERAL VERY SIMILAR complaints about this bank. Money being taken from Payal to fraudualent accounts. ( See attached Screen shots ) I have also located a copy of a Cease and Desist order issued my the XXXX XXXX XXXX XXXX XXXX ( attached ) I have disputed all of this with pay pal several times since XX/XX/XXXX. In addition to this complaint I have filed complaints with the FTC, and FBI as well as disputes with paypal. I will also be filing with the XXXX XXXX XXXX, NY State Deparatment of Banking, Pa Dept of Banking and the US Deparatment of Banking
Company Response:
State: PA
Zip: 190XX
Submitted Via: Web
Date Sent: 2023-05-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-03
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I had XXXX in XXXX XXXX cards and 2 separate transactions for nearly just as much at a respectable {$150.00} and {$170.00} payments that werent authorized and as soon as I add the visas the next day they were emptied and the one had a charge from New York and I live in florida the other card had a bunch of XXXX transactions. And all of this happened on pay pal in a matter of a day Im out nearly {$650.00} and I have to pay my rent this week but they have to investigate it??
Company Response:
State: FL
Zip: 32958
Submitted Via: Web
Date Sent: 2023-05-03
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-03
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: This complaint is in regards to missing information or disclosures from PayPal. We have tried numerous times to solicit an answer to the following issues to no avail. 1. What should be done when a customer sends a payment through PayPal and notes the incorrect delivery address on their invoice? For instance, customer " x '' says they want an order delivered to " Y '' address which is their business address but, on the invoice, they put " z '' address which is their home address. This creates an issue because, especially with regards to large orders a. the merchant can not issue a full refund due to the fact that PayPal takes out transaction fees and does not return them when transactions are refunded. If the merchant refunds the full amount, the merchant is losing the transaction fee that PayPal is keeping. b. the merchant can not change the delivery address on the invoice afterwards to correspond to the address where the client actually wants the items delivered. c. If the merchant delivers to the address which the client wants to deliver to but which is NOT on the invoice, the merchant loses seller protection for that order. d. If the merchant delivers the order to the address which is on the invoice in order to ensure the seller protection, the customer may reject the order, file disputes etc. due to their irritation of where the order was delivered. Our company needs clear, written guidance for this matter. 2. What should be done if and when an incorrect amount is sent or an any amount is sent by accident? For instance, customer " x '' intends to send {$12.00} but sends {$1200.00}. This raises the same issue where, if the merchant gives a full refund, the merchant loses 3 % of the transaction amount and, if the merchant issues a refund which has the transaction fee taken out ( since the merchant did not get this transaction fee in their net payment ) the customer is upset and files disputes etc. As a seller, we can not return what we did not net ; especially if it was someone else 's mistake. We have tried numerous times to obtain guidance on this issue directly from PayPal. Please advise.
Company Response:
State: GA
Zip: 30097
Submitted Via: Web
Date Sent: 2023-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-03
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: paypal is billing me for a charge i did not make or i did not apply for their card or any credit. i have tried 14 times to have them stop harrassing me but they continue. please have them stopped
Company Response:
State: FL
Zip: 33811
Submitted Via: Web
Date Sent: 2023-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-03
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: *** XXXX XXXX Reference # XXXX *** Venmo Dispute Claim ID # XXXX - XXXX XXXX booked XXXX XXXX on XXXX app with Venmo card. - My complaint is 2 part. Here I am complaining about Venmo handling about a dispute. - I will complain about XXXX XXXX with CCPA separately. XXXX XXXX XXXX XXXX had plumbing issues and never told anyone, also my reservation was non refundable. Next morning before check out I wanted to shower and the hot water would not come out. Only when I called the front desk did they tell me about it and told me We put signs out everywhere stating water problems. Lol how was I supposed to know that? They told me the best that they can do was 10 % discount because a shower is 10 % of the stay experiences. WHAT LOL!!???? WHO WOULD BOOK THAT HOTEL KNOWING THEY DONT HAVE HOT WATER??? I contacted Venmo and filed a complaint for refund ( Attached ) about this ridiculous event. They reached out to XXXX XXXX and posted Resolved on my dispute case next day siding with XXXX XXXX. My complaint about Venmo is how do they side with a company who admitted their fault and offer a 10 % discount for compensation. How do they come to a decision with the party willing to pay for their error??? Venmo makes too many power decisions without considering the consumer. I have not received any compensation to this date or a clear explanation phone call. Nothing! Am I missing something or do I have a clear logical point that addresses the situation accurately. Please help me and advise me what to do. Thank you so much for your time and effort on this matter. XXXX XXXX XXXX XXXX
Company Response:
State: CA
Zip: 90631
Submitted Via: Web
Date Sent: 2023-05-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-04
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX {$2000.00} were sent to mother venmo account, which funds were ultimately sent via instant tranfer to XXXX XXXX. Venmo never sent the funds to XXXX XXXX, now is XX/XX/XXXX and after multiple attempts for an explanation the regional manager said they've had a glitch in their systems since XX/XX/2023 which causes transactions not to go through so the money is held hostage by venmo. Representatives said they could not provide an explanation, an estimated time to fix the issue, where the funds are or when we will receive our funds. Now we have financial hardship and damages as we can not pay rent, utilities, food, medications, etc. They did not provide an alternate solution, a corporate office phone number or any other venmo initiatives to help the affected clients. Basically they are holding customers money hostage and failed to publicly warned their users about their glitch.
Company Response:
State: FL
Zip: 331XX
Submitted Via: Web
Date Sent: 2023-05-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-03
Issue: Problem with a company's investigation into an existing issue
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Hi, my PayPal account was Permanently limited from Paypal when I created it, just a few minutes of creation of the paypal business account I got an email and notfication from paypal, and they provided me the Reference ID : XXXX, i think the account was suspended on XXXX XX/XX/2023. then i tried to message them but they told they cant provide any service to me as my account has a limitation. So i decided to ask the support if they could resolve the issue because i didnt do anything which is against their guidelines i also told them that i have every billing or tracking number from eacher customer i had... but also then they didnt resolve the issue. I have opened PayPal account so i can make transactions because i am doing dropshipping business so I have provided the website so that they see i dont sell any products which are against the terms and conditions... I tried to open new accounts but they got banned instantly without even making sales... So thats the reason Im here to say you about my problem because i tried a lot of contact them but still they have no reasons and not removing the limitation from my paypal account
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-02
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear PayPal Customer Support Team, I am writing to express my strong dissatisfaction with the permanent limitation placed on my PayPal account with the email address XXXX. I believe that this limitation has been placed by mistake, and I would like to submit a formal complaint to appeal this PayPal decision. I would like to emphasize that I have not violated any PayPal policies or engaged in any activities that warrant such a severe action. Therefore, I would like to kindly request PayPal to re-investigate my case thoroughly and restore my account if possible. As a long-standing PayPal user, I have always followed PayPal 's policies and procedures and have never faced any issues with my account. Therefore, I am confident that this limitation is a result of a mistake, and I urge you to re-evaluate the situation carefully. I understand the importance of maintaining the integrity of the PayPal platform and the need to take swift action against any policy violations. However, in my case, I have not committed any such violations, and I am confident that a re-investigation will prove my innocence. In light of the above, I respectfully request that you conduct a thorough investigation of my account and restore it as soon as possible. I hope that this issue can be resolved promptly and efficiently, and I look forward to a positive resolution of this matter. Thank you for your attention to this matter. Sincerely, [ XXXX XXXX ]
Company Response:
State: NY
Zip: 10035
Submitted Via: Web
Date Sent: 2023-05-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A