Date Received: 2023-05-09
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/XXXX I placed XXXX # XXXX with XXXX XXXX XXXX XXXX XXXX, and attempted to order 1 black /gray and 2 white t-shirt packs which qualified for free shipping {$9.00}. However, when I received the confirmation email, it only showed 1 pack of each and did not update to the 2 packs of white. So, I was charged the {$9.00} shipping.So, I immediately replied to the confirmation email to cancel the order, as I was going to re-order so the order qualified for free shipping. Then I received an email advising that my reply went to an unmonitored inbox and to use the form. So, I did, with in less then 1 hour of ordering and immediately after being advised of the unmonitored inbox. And again, advised to cancel this order. On XX/XX/XXXX I received a reply that its too late to cancel the order. So, I again reply to the form and requested a refund of the shipping {$9.00}. To date I have received no reply. On XX/XX/XXXX I submitted a XXXX XXXX XXXX XXXX XXXX XXXX complaint # XXXX, requesting the {$9.00} refund. On XX/XX/XXXX, after no reply from XXXX XXXX XXXX XXXX XXXX I disputed the {$9.00} with my XXXX XXXX credit card ( XXXX ). On XX/XX/XXXX I received an email from XXXX XXXX XXXX XXXX ), XXXX XXXX XXXX XXXX XXXX account receivables department, advising that she had received notice from PayPal that I submitted for a chargeback. On XX/XX/XXXX, I called XXXX and advised her of XXXX complaint # XXXX and my request for a {$9.00} refund. XXXX was not aware of my XXXX complaint # XXXX and was not notified by her customer service department but agreed to refund the shipping {$9.00}. On XX/XX/XXXX I followed up our conversation with an email to XXXX re-capping our discussion and that the {$9.00} would be refunded. On XX/XX/XXXX I called XXXX XXXX and advised that my {$9.00} disputed ( XXXX ) was resolved. On XXXX XXXX emailed me advising that she has been unable to refund the {$9.00} because the dispute was still pending with PayPal and that PayPal charged them a {$15.00} bank fee. On XXXX I called XXXX XXXX and was advised that the dispute ( XXXX ) was closed on XX/XX/XXXX the date I initially called XXXX XXXX. XXXX XXXX also advised they did not charge any fees and the {$15.00} was not from them. On XXXX I tried to close my PayPal account online but was advised I can not because a dispute case was pending. I called PayPal and spoke to a rep via the telephone and was again told I can not close my account because a dispute case was pending. On XXXX I called XXXX XXXX back and was again advised that the dispute ( XXXX ) was closed on XX/XX/XXXX and that PayPal was notified that my dispute ( XXXX ) was closed on XX/XX/XXXX. On XXXX I tried again to close my PayPal account online but was advised I can not because a dispute case was still pending. I want my PayPal account closed.
Company Response:
State: MD
Zip: 210XX
Submitted Via: Web
Date Sent: 2023-05-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-09
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I purchased a concert ticket through XXXX on XX/XX/XXXX for XXXX through PayPal. On XX/XX/XXXX I received an email for an invoice request for {$1400.00} I did not purchase anything that day and realized my account may have been hacked. I reach out to PayPal and change my log in information and they investigate the situation. I was skeptical about the XXXX purchase and my accounts being hacked so soon after so I reach out to them to verify that my ticket was valid and legitimate and was concerned as to why I couldnt see the ticket or XXXX code for the event. I ask for a refund explaining the situation they state they can not give me a refund even with my concerns of my PayPal account being hacked. I reach out to PayPal and fill a dispute on XX/XX/XXXX. Then I informed my bank of the situation the same day and they opened a dispute as well. My bank XXXX XXXX did a temporary chargeback on XX/XX/XXXX for {$470.00}. They did their investigation and concluded they did not see signs of fraud and reversed the chargeback on XX/XX/XXXX for {$450.00}. We are now in XXXX and PayPal is saying they can not do anything without getting notification from the bank. I provided PayPal with my bank statements showing the reversed chargeback and they are still not doing anything. XXXX states they are waiting on PayPal to unlock my account so I can resell the ticket since thats the only way I can get a refund and PayPal wont contact my bank for more information. I called my bank and they stated the dispute is closed and they wont do anything else on the case.
Company Response:
State: CT
Zip: 06512
Submitted Via: Web
Date Sent: 2023-05-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-08
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX, I was involved in a scam where a caller told me they were the XXXX XXXX XXXX XXXX, warrant division and that I had a warrant out for my arrest due to a missed jury summons. I was put under a gag order and told that I had to pay {$2500.00} for the two citations ( {$5000.00} total ) and that it could not be paid through a debit or credit card. I paid the person through Venmo. They then told me I owed another {$2500.00}, at which point my fiancee told me that this was probably a scam and I needed to verify who I was talking to. I did not pay them the extra {$2500.00}, and I was able to get a stop payment with my bank and received the funds back. However, Venmo fronted the {$5000.00} to the account and is now telling me that I owe them {$5000.00}. I filed my initial claim with them on the XXXX about the initial dispute, and they denied it. I filled an appeal to the dispute on the XXXX, which was filed as an unauthorized transaction. On XX/XX/XXXX, that claim was denied saying they did not locate evidence of unauthorized access to my Venmo account. On XX/XX/XXXX, I filled a police report after having tried on XX/XX/XXXX and being told to file a complaint with the FBI ( which was done ) and filled the report for the scam. Spoke with Venmo on the XXXX where another representative told me that the claim should have been filed under their scam disputes and put in a new claim. On XX/XX/XXXX, I received another email from Venmo, from the same account specialist as before that my unauthorized transaction was denied and I called Venmo support because it was not supposed to be filled under unauthorized transaction. Venmo support stated that the ticket for the scam claim was still open, but that specialist was still attached. On XX/XX/XXXX I received an email that does not properly word that they were denying my scam claim, stating that they are unable to discuss the specifics due to their privacy policy. They claim that since I filed a chargeback from my bank, that my account will be frozen until I pay the {$5000.00}. The wording of the email was difficult to grasp if they were denying the claim, so I called Venmo support again, only to be told the the claim should have only been filed under unauthorized transaction. So a claim was filed again and then denied yet again as of XX/XX/XXXX due to the same device being used for previous payments. I was able to email back that account specialist and received an email back that stated they were sorry to hear that I was a victim of a scam. When I emailed again, stating that I needed to know how to move forward, they did not respond.
Company Response:
State: NV
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-05-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-07
Issue: Other transaction problem
Subissue:
Consumer Complaint: I had setup Venmo as a payment form on XXXX. I placed some orders, don't remember if using Venmo or not, and then a month later my Venmo account is frozen. After a lot of back and forth I got the transaction details from Venmo, spoke to XXXX customer service and XXXX could not find the transactions. I sent that document from XXXX to Venmo 2 times and was informed it was not good enough evidence. So I called the Venmo phone number, got the purchase support team and was informed by XXXX that the disputed team is email only, can not be transferred, given a phone number or even a supervisor. The disputed team is the only way to dispute something and all parts of the process. They work from home so no transfers, or lists of department numbers or personnel.
Company Response:
State: MN
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-05-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-07
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Hello I am complain against PayPal they close my account and they dined my all the disputes, I have not received the item from Seller and she blocked, after when I open a dispute now PayPal close my account they did not help me to get my refund, I also share a screenshot, Please help me to get my refund because it is my very hard earned please help me to get my refund from XXXX XXXX. 4 disputes each XXXX $ amount. I ordered these pairs in XXXX but I have got nothing from the seller, she asked me first for more payment when I refuse they blocked me. Please you can contact to PayPal to help me to get my refund. Your help really appreciate Thank you XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-05-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-08
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: A charge was applied to my account in the amount {$.00} which was to be charged towards the line of credit. Never giving anyone authorization to charge my checking account paypal took it upon themselves to charge the above towards my checking account causing me to incur NSF fees from my bank. During a call on XXXX to PayPal manager XXXX promised to reimburse the fees after a follow up to my bank however they have not honored that promise and it's been over a month. The auto attempts of the {$.00} was done on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX totally {$210.00}. The agent XX/XX/XXXX named XXXX was supposed to follow up with me as well but of course that didn't happen either.
Company Response:
State: MI
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-05-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-08
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: In XX/XX/2023 I made a purchase using PayPal which would charge my XXXXXXXX XXXX XXXX {$750.00}. I then returned the item to the merchant and waited for my refund. There was a delay in getting the refund so XXXX gave me a credit for the {$750.00} in early XX/XX/2023 and I filed a dispute against the vendor. In XXXXXXXX XXXX the vendor gave me a refund of about {$730.00} which was the {$750.00} minus return shipping. XXXX did not realize the vendor had returned the funds for 3 weeks until i noticed the refund on my account and called them. They explained that the {$750.00} they credited to me in XXXX had been taken from PayPal and they would return the money to PayPal. XXXX then rebilled me the {$750.00} on or about XX/XX/2023 as I had received 2 refunds for the same item. I assumed at this time everything was over. Until About XX/XX/2023 Paypal also rebilled me about {$74000.00} to my credit card. I also noticed they had blocked me from using their services. I called PayPal several times to ask why had they rebilled me. They told me the merchant issued a refund in XXXX and they ( PayPal ) never received their money that XXXX had credited to me in XXXX. I have called XXXX every week since then several times per week asking them what is the process for returning this money to PayPal. They have told me they returned it to the bank on XX/XX/2023 and PayPal had to check the bank or merchant services. I called PayPal to give them the information and they have stated they see no refunds on their account. PayPal is now emailing me, texting me daily about this debt they want to collect from me. I dont understand why PayPal and XXXX cant work this out. How did I as the consumer get in the middle of this trying to figure out where this money went. I never received any cash from PayPal. This was all transactions through a credit card. So I dont understand why PayPal believes I am responsible for any delays or any debt to them and not XXXX XXXX I have called XXXX numerous times per week asking for help. Asking them specifically where PayPals money went, to what bank, are there any routing numbers etc. XXXX has told me weekly they will look into it and call me back with updates. XXXX has never called me. I dont want this to go on for months and get worse. I need help. I dont understand why PayPal is pursuing me for any debts and not XXXXXXXX XXXX
Company Response:
State: NJ
Zip: 079XX
Submitted Via: Web
Date Sent: 2023-05-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-08
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: This all happened in XXXX. I ordered a dress from an online seller and when I received the dress it was damaged. I went through Paypal and tried to get it resolved and provided so much evidence. They still let the seller take my money when I offered to return the dress. I have absolutely 0 need for a dress that was damaged. The reason they closed the case is because I didnt provide tracking information on Paypal . I dont use Paypal they couldve sent me an email asking about the tracking information but they didnt.
Company Response:
State: MN
Zip: 551XX
Submitted Via: Web
Date Sent: 2023-05-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-08
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: PayPal has decided that I am unable to do business with them when I never did anything wrong throughout my whole time on their application. For every item Ive sold I shipped within days provided tracking numbers and buyers have received all products within a timely fashion. Ive never sold unauthentic product on their platform but I am still being penalized by being told my account can no longer do business with them.
Company Response:
State: NY
Zip: 11373
Submitted Via: Web
Date Sent: 2023-05-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-08
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear PayPal Team, I am writing to appeal the suspension of my PayPal account, which was blocked immediately after I registered for it. I have not yet had the opportunity to use the account for any transactions or activities, so I am not aware of any policy violations or suspicious activity on my account that would warrant such a decision. I kindly request that my account be reinstated and that I be provided with an explanation for the suspension. As a new user, I was looking forward to using PayPal for my online transactions and I am disappointed that my account has been suspended without any explanation. I am confident that there has been some mistake or misunderstanding, and I hope that you will take the necessary steps to review my account and reinstate it as soon as possible. Thank you for your attention to this matter. Sincerely, XXXX XXXX
Company Response:
State: FL
Zip: 34608
Submitted Via: Web
Date Sent: 2023-05-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A