Date Received: 2023-06-05
Issue: Fraud or scam
Subissue:
Consumer Complaint: I have had an issue with PayPal since XXXX of 2021. Someone is using my personal information such as my name, email address, and phone number to use a PayPal account. It also seems my credit/debit card information was stored there as well. Again, I do not have an account, but various charges have been made using that PayPal account with my personal and payment information on it. I have called - multiple times- to try and resolve these issues. Their support blows, as its filled with a bunch of XXXX and XXXX overseas outsourcers that have no idea what theyre doing and frankly shouldnt be employed. I have filed police reports and theyre still under investigation since my bank pretty much said to resolve this with the merchant or company that Im having this issue with. I am owed a total of {$870.00}, as those are the charges I see on my bank account that were made.
Company Response:
State: NJ
Zip: 07470
Submitted Via: Web
Date Sent: 2023-06-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-05
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX a string of unauthorized purchases started showing up on my PayPal. It was for a total of {$400.00}. It was sent to a card I DID NOT AUTHORIZED TO BE ADDED AND DO NOT OWN! This was my rent money! I noticed today ( the XXXX of XXXX ) when I went to pull my money and it was gone. I am in jeopardy of homelessness. I contacted PayPal over 4 ( 8 if you count the hang ups and 2+ hour waits ) times just to find out each rep did not leave notes. The first rep I talked to told me that I had unauthorized use in XXXX and XXXX, two places I've never been and that someone would reach out within 10 days. I INSTEAD got an email XXXX minutes after opening my claim that my claim was denied. I called 3 more times to explain I need help filing an appeal and I was hung up on, ignored, and told that I would be out in with a supervisor just to be put on a hold for over an hour. I'm dumbfounded on their customer service. This is hard earned money I worked for! Stolen! And nobody wants to help! Please help! Case opened : XXXX Multiple transactions to an account ending in XXXX I DONT HAVE AN ACCOUNT ENDING IN XXXX!
Company Response:
State: NC
Zip: 27518
Submitted Via: Web
Date Sent: 2023-06-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-05
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: My account got frozen while I was trying to pay my rent, now I can't use the account for anything, my money is there and I can't pay my rent. The Company does not solve it and does not say how I can solve it, I have called numerous times and always the same response from robots attendants saying that I need to wait for the specialist to analyze the account and this can take up to 10 days! Like this? Will they keep my money for 10 days? I want my money!
Company Response:
State: FL
Zip: 34986
Submitted Via: Web
Date Sent: 2023-06-05
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-06
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Venmo will not let me transfer money from the Venmo account to my bank. This has worked for over a year but now it doesnt and they wont tell me why, and nobody has offered any help other than try it again later.
Company Response:
State: ID
Zip: 83301
Submitted Via: Web
Date Sent: 2023-06-06
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-06
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/23 payment of XXXX was sent for half of payment to receive two XXXX XXXX tickets to a user. Upon sending I tried to go back and click not btwn friends but it was too late. I contacted Venmo immediately to cancel the transaction. After more digging I noticed the user set up fraudulent fake accounts to send money back and forth to seem like it was legit with the same emojis like pizza or gas. Venmo would not stop the transaction and said they would get back to me in 5-7 business days. This scammer will continue to hit more innocent people and the account/s have not been shut down.
Company Response:
State: WA
Zip: 981XX
Submitted Via: Web
Date Sent: 2023-06-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-05
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear PayPal Support Team, I hope this message finds you well. My name is XXXX XXXX XXXX, and I am writing to you regarding a pressing issue concerning my PayPal account associated with the email address XXXX. Recently, I have been informed of a permanent limitation placed on my account, which I firmly believe may be a result of an error. I am deeply concerned about this development as it has significantly affected my ability to carry out transactions, hindering both my personal and business engagements. Since I am confident that I have not violated any of the terms and conditions stipulated in the PayPal User Agreement, the limitations placed seem unwarranted and I kindly request an immediate review of this situation. Over the course of my account 's lifespan, I have always ensured compliance with PayPal 's policies and rules, maintaining the highest level of integrity in all my transactions. I am therefore genuinely perplexed by this unexpected restriction on my account and would appreciate a comprehensive re-examination of my account activities leading up to this decision. In light of the above, I earnestly appeal for the restoration of my account 's full functionality. I trust that upon a thorough review, you will find no breaches of policy on my part, and the restrictions will be lifted. I am eager to resolve this issue at the earliest convenience and would be grateful if this matter is escalated to the appropriate department for a swift resolution. I am ready to cooperate fully and provide any additional information required for the investigation. Thank you for your prompt attention to this matter, and I am hopeful for a favorable response. Best Regards, [ XXXX XXXX XXXX XXXX
Company Response:
State: OR
Zip: 972XX
Submitted Via: Web
Date Sent: 2023-06-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-05
Issue: Problem with customer service
Subissue:
Consumer Complaint: Dear CFPB, This complaint is regarding PayPal case XXXX XXXX I had used PayPal to place an order with XXXX in XX/XX/2023. I had returned all items in 3 packages to XXXX. XXXX tracking and weight data shows, all items were returned. However, XXXX staff seems to have missed scanning one of the items. I called them many times, they have been saying they did not get 1 item. I asked XXXX to explain correct weight data reported by XXXX, they are not willing or able to explain the weight matching. I can not even steal this item because it needs online live internet account activation. I have shared all my proof with Paypal. I also showed Paypal that I have bought a new replacement item from XXXX. I even researched XXXX reviews and found many examples of similar mistake by XXXX of not scanning returns. Paypal has suggested they may side with XXXX because of their volume of business. This will be clear conflict of interest. I am not authorizing Paypal to pay XXXX.
Company Response:
State: MD
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-06-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-05
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX I made a purchase for the amount of {$550.00} at a merchant where Venmo is an accepted payment method. I made the purchase using the Venmo app using my Venmo balance as the payment method. I had a balance of {$590.00} in my Venmo account at the time. Rather than using my Venmo balance, Venmo instead charged the full amount to my bank account without authorization. My Venmo balance remains at {$590.00}, but they will not reverse the charge to my bank account and apply the Venmo balance instead.
Company Response:
State: MN
Zip: 55417
Submitted Via: Web
Date Sent: 2023-06-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-03
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX I sent a payment to a friend using Paypal, payment should have been received by XX/XX/XXXX, it was not. As of XX/XX/XXXX payment had still not been received so I called Paypal to cancel the transaction, they refused and said a supervisor would call me back, they did not. I filed an online dispute with Paypal quoted below : " I spoke with an agent today who assured me her supervisor would call me within an hour. THEY DID NOT.I was also told that I sent the payment as " Goods and Services '' so you charged me a 5 % fee which is outrageous. I would never have used your service if I knew of the 5 % fee in advance and I wouldn't know how to send payment as Goods and Services so I would contest that. The payment was between two friends and not a business transaction. I have contacted XXXX XXXX to intervene and I would like to CANCEL THIS TRANSACTION. My friend has NOT received the money 8 days after the transaction and I already sent you a screenshot from Paypal showing that payment to her is delayed to XXXX XXXX 19 days after the original transaction. If this is not transaction is not cancelled I will be filing a formal complaint with all California and Government Agencies that I can think of and telling my story on Social Media. This is not acceptable business practice. Sincerely XXXX XXXX '' I have not received Any response from Paypal except the following '' Case status : Under review. We're reviewing this case and will get back to you by XX/XX/2023 at XXXX XXXX PDT. As we review this case, you may submit any additional information that you have. '' Are they kidding, it takes 3 months to review or resolve a case concerning {$650.00}. This is completely unacceptable!
Company Response:
State: CA
Zip: 91301
Submitted Via: Web
Date Sent: 2023-06-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-03
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2023 I notified Venmo that a fraudulent Venmo Credit Card had been opened in my name. I then asked that my Venmo account be closed, which they said they could not do, because there was an account balance owed on the fraudulent credit card and that I needed to contact the credit card issuer, XXXX XXXX at ( XXXX ) XXXX to report the fraudulent activity and get the credit card balance cleared. Meanwhile, Venmo was holding {$2300.00} of mine that I could not access. After being required to provide a copy of my photo ID and a picture of me holding the photo ID, they finally unlocked my account XXXX transferred the {$2300.00} out of my Venmo and again requested to close my account, Venmo refused, again saying that they needed me to work with XXXX XXXX. XXXX XXXX told me that they had XXXX days to complete their investigation. XX/XX/2023 I finally receive notice from XXXX XXXX that their investigation is complete, the credit card account had been identified as fraud, the account has been closed with no financial obligation due on my part and the credit bureaus had been notified. I sent the letter to Venmo, asking again to close my account, 8 email exchanges with Venmo, they have no other way you can contact them. This is the last email I received " I understand that you wanted to close your Venmo account. I tried to do it, but just like the previous representatives, I was unable to do so. I see that you sent in the document confirming that the credit card was already closed. Kindly respond to the ticket # XXXX so they can double-check it and further address your concern. '' I have no idea what ticket number that is or how to respond to it? The entire process is broken and made to be frustrating and complicated for the customer.
Company Response:
State: FL
Zip: 34677
Submitted Via: Web
Date Sent: 2023-06-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A