Date Received: 2023-07-03
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Hi PayPa Team, My PayPal account can not be linked to new bank and withdraw money, please help me! I have called the customer service representative many times, but the problem has not been solved, please help me, thank you
Company Response:
State: TX
Zip: 78640
Submitted Via: Web
Date Sent: 2023-07-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-03
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Im an over 10 years PayPal user who has never violated the Acceptable Use Policy. Despite this, I received the horrible shock of a You can no longer use PayPal email on XX/XX/XXXX. I tried to contact paypal about why my account has been limited and got responses of reason for risky activities. Then I checked the paypal terms, it said : " Higher risk activity We may limit your account if your seller performance indicates high risk activity. This can happen if you : Receive an unusually high number of claims and chargebacks from your buyers, which are an indication of poor seller performance Start selling an entirely new type of product, such as a higher-cost item like jewelry Experience rapidly increasing sales volume, which is out of nature with your usual sales patterns In these cases, we may limit your account while we do a review. '' But I primarily use my PayPal for online shopping payment processor and utility bill pay. In addition, I checked these years ' activities, there is no chargeback, no return or refund in my PayPal and also no money sending or requesting. Everything I do on PayPal is completely legitimate. Here are several examples of recent transactions : XX/XX/XXXX : {$490.00} sent to XXXX XXXXXX/XX/XXXX : {$5.00} sent to XXXX XXXX XXXX XXXX XXXX : {$450.00} sent to XXXX XXXX None of these violate the AUP. To be honest, I have no idea what could have triggered this mistake. I reviewed it in close detail. I looked on r/PayPal and I am not the only person who has had this problem - many users have been wrongly suspended for no apparent policy violation, especially within the past several days.
Company Response:
State: CA
Zip: 95035
Submitted Via: Web
Date Sent: 2023-07-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-03
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: You stated that because I received a direct deposit on a specific date for {$1200.00} which is my very first transaction and on that same day I made a purchase for the same amount it's why the system Limited my account access. I understand that this system has ways to detect risk to protect its users as well as the Venmo company but in this particular situation it seems like the only one that is being protected is Venmo. Even from you explaining everything that the user policy and agreement says there was nothing I did to violate any terms which I can clearly see that you can't even explain so I'm not just asking for Access back to my account I don't even want the account anymore especially because this service seems to be a scam itself so I was basically just telling you what the issue was on top of your user agreement that you solely stand on which I never violated but just to save the going back and forth you missed my request for you to just return the funds back to the sender which is my school it seems as if you were just so focused on holding my funds for 180 days to look for something that's not there. And when I asked to you about what was lost prevention and will they be trying to keep my funds you chose not to respond so I'm going to ask you again explain what's loss prevention and will you be trying to keep my funds or will they be released to me after 180 days?
Company Response:
State: WI
Zip: 548XX
Submitted Via: Web
Date Sent: 2023-07-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-04
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Someone hacked my PayPal account and over a period of several months beginning in XXXX of 2023, fraudulently transferred money from my PayPal account to a bank account at XXXX XXXX XXXX Bank that was not mine. There were XXXX transactions totaling over {$1000.00}, of which the last XXXX or so apparently did not go through for reasons that I do not know. I then received an email on XX/XX/XXXX that the bank account was removed from my PayPal account due to the transactions not going through. This was the first email notification I received from PayPal regarding these transfers during this entire time period as I had received no notification of the account being attached or the money being transferred. On XX/XX/XXXX I called PayPal customer service regarding the unauthorized transactions. The first person I spoke with flagged them and opened a dispute for me. The dispute, however, was closed within an hour and I received an email stating that the transactions were not unauthorized and therefore there was nothing PayPal needed to do. This is absolutely untrue, I have never had a bank account at that bank, nor did I ever authorize a single transaction to that account or receive any notification of them even happening. I immediately called customer service again and this time the person I spoke with insisted that this was not their fault, and they had no responsibility, and that I should call the bank, despite my insistence that the bank would not help me given that I did not even have the account number. I called a third time and spoke with someone named XXXX who said he would appeal the dispute and activate fraud protection, but I have seen no evidence that any action has been taken. The remaining XXXX transactions totaled to {$930.00} and PayPal is refusing to help me to recover this money that was stolen from my account due to their negligence.
Company Response:
State: NY
Zip: 10583
Submitted Via: Web
Date Sent: 2023-07-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-02
Issue: Other features, terms, or problems
Subissue: Add-on products and services
Consumer Complaint: I recently made a payment thru PayPal, TO BE CHARGED TO MY DEBIT CARD ONLY. I did not wish to open a PayPal account. I had executed this transaction in the past with no problem. Unlike the past, I was not able to process the card transaction without receiving a message that a PayPal account was created. As I needed to process the payment I continued. The following day I checked the account that was created on PayPal WITHOUT MY PERMISSION or abetting. In addition, my debit card transaction, which already had been posted to my bank checking account, was listed on my PayPal account. There is no reason that an unrelated credit card transaction belongs on my PayPal account. I don't think there is any correct reason it should have been posted there except as a possible to levy a finance/interest charge against the card holder. PAYPAL HAD NOTHING TO DO WITH THE PROCESSING, APPROVING OR PAYING THIS CHARGE. THE RECORD OF THIS CHARGE SHOULD NOT BE ON MY PAYPAL ACCOUNT.
Company Response:
State: PA
Zip: 175XX
Submitted Via: Web
Date Sent: 2023-07-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-02
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I had unauthized money transfers through my PayPal account linked to my credit card. PayPal refused to reverse them. I was able to solve the issue with my credit card company. Now I am trying to close my Pay Pal account. Pay Pal is refusing to close my account. I have called twice and follwed the timeline instructions provided by Pay Pal. They refused to close my Pay Pal account. I need to close my Pay Pal account.
Company Response:
State: TX
Zip: 752XX
Submitted Via: Web
Date Sent: 2023-07-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-29
Issue: Other transaction problem
Subissue:
Consumer Complaint: I received payment for work I did in my PayPal account at the address, XXXX. They have placed a hold on the money for no reason. They have stolen my money. I have no access to my money. I demand the immediate ability to transfer my money as I see fit. They need to give me my money.
Company Response:
State: OK
Zip: 731XX
Submitted Via: Web
Date Sent: 2023-06-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-29
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Venmo refuses to close my account unless I send them a scan of my Drivers License. Venmo does not need my ID ( photograph, personal identification numbers, height, weight, age, etc ) in order to close my account. Venmo only requires a phone number and email to sign up and transfer money. They do not need anything else to close it. I want my account closed. I will not send them personal identification information.
Company Response:
State: CA
Zip: 94102
Submitted Via: Web
Date Sent: 2023-06-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-29
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: I received a letter in the mail from pay pal that my account could not be approved because they couldn't verify identity. Not a company I've used at all, and then I got a notice today that a new address in California was added to my credit file. This isn't me. I called the number on the notice, but it required my social and I didn't trust doing that, and then got disconnected with no other options. I called XXXX and got disconnected while trying to freeze my credit file and add fraud protection. Essentially, who ever is trying to use my credit has succeeded and a new account has impacted my credit. Their address is XXXX XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX
Company Response:
State: UT
Zip: 84401
Submitted Via: Web
Date Sent: 2023-06-29
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-29
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I made a sale on the platform XXXX on XXXX with the proceeds sent by PayPal. PayPal immediately put these funds on hold, offering to release them a day after delivery if I uploaded the tracking info. I immediately provided this info but the funds werent released the day after delivery on XX/XX/XXXX. I was then provided a release date of XX/XX/XXXX which is today but the funds are still on hold.
Company Response:
State: NM
Zip: 87031
Submitted Via: Web
Date Sent: 2023-06-29
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A