Date Received: 2023-06-29
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: I was injured by a company 's product. They paid me by PayPal as an apology for the injury. It was a goodwill gesture made by person to person payment. I'll attach of a copy of the PayPal receipt. There was no service or goods rendered. I called PayPal to ask why I was charged a fee, and I was told that there's a fee for goods a services of 1.9 %... okay but this is NOT goods and services. I asked to refund the money to the sender so we could just avoid PayPal all together. The PayPal representative stated that too would incur an additional fee. This is ridiculous. There never should have been a {$2.00} fee. I want you to refund the money you took inappropriately. You shouldn't charge me any other fees. I never want anything to do with PayPal. Such a scam.
Company Response:
State: WA
Zip: 98004
Submitted Via: Web
Date Sent: 2023-06-29
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-29
Issue: Fraud or scam
Subissue:
Consumer Complaint: This company are ignoring the crimes reported to them such as blackmail, exploitation, money laundering and fraud. XXXX XXXX who are posing to be con artists actively engage in felonies on XXXX in which they blackmail, fraud and exploit people, to the point where they constantly promote it. Venmo doesn't suspend these accounts which goes against there community guidelines and federal laws. I'm pretty sure these XXXX XXXX aren't notifying there IRS about the illegal money the make through blackmail. Stuff like this needs to stop. Companies need to have some accountability and responsibility.
Company Response:
State: NJ
Zip: 08753
Submitted Via: Web
Date Sent: 2023-06-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-29
Issue: Fraud or scam
Subissue:
Consumer Complaint: XXXX XXXX - XXXX XXXX XXXX XXXX XXXX XXXX, NJ, XXXX - XXXX - XXXX - XX/XX/2023 - Subject : Urgent Request for Fast Investigation and Refund of {$130.00} Dear PayPal Customer Support, I am writing to urgently request your assistance in investigating and refunding the {$130.00} payment I sent to XXXX XXXX ( PayPal username XXXX ), who has proven to be a scammer. Despite multiple attempts to contact him through email and phone, he has become unresponsive and has blocked me on all platforms. This incident has left me defrauded and without the XXXX XXXX XXXX XXXX, named XXXX, that I was supposed to pick up after the payment. I have already taken the necessary precaution of activating PayPal 's payment protection at the time of the transaction. However, given the circumstances, waiting for three weeks to resolve this issue through the seller 's " amicable way '' seems impractical and unlikely to yield a positive outcome. It is evident that XXXX XXXX has intentionally deceived me, and his lack of communication and deliberate blocking of my attempts to reach him further support this conclusion. Considering these factors, I kindly request an immediate investigation into this matter and a prompt refund of the {$130.00} to my PayPal account. I believe that the evidence presented clearly demonstrates fraudulent activity on the part of the seller, and I trust that PayPal 's commitment to customer protection will be upheld in this case. Should PayPal fail to address this issue promptly and refund the funds in question, I will be left with no alternative but to contact XXXX XXXX my issuing credit card bank, and initiate a chargeback to retrieve the funds. However, I strongly believe that PayPal 's intervention and resolution would be the most efficient and desirable outcome for all parties involved. I have attached all relevant documentation, including screenshots of our communication attempts, transaction details, and any other evidence that may assist in the investigation. Please let me know if there is any additional information required from my end to expedite this process. Thank you for your immediate attention to this matter. I trust in PayPal 's commitment to customer satisfaction and look forward to a favorable resolution. Yours sincerely, XXXX XXXX
Company Response:
State: NJ
Zip: 08753
Submitted Via: Web
Date Sent: 2023-06-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-29
Issue: Fraud or scam
Subissue:
Consumer Complaint: My Venmo account has been hacked. I called the company where they confirmed that was the case. I provided all the credentials needed and asked that the transaction, which is a rent payment from XXXX XXXX needs to be reversed back to his account. I was told the communication to complete this needs to be done via email. I have been back and forth with them since the beginning of XXXX and they have not returned the funds. Today I was on the phone twice and they dropped the call on me. Basically the funds are just frozen in the account and Im not getting any help.
Company Response:
State: PA
Zip: 19130
Submitted Via: Web
Date Sent: 2023-06-29
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-30
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Venmo Help You have a new message from Venmo regarding request XXXX XXXX. To respond, simply reply to this email. Hello XXXX XXXX, We initiated a trace regarding your withdrawal of {$500.00} initiated on XX/XX/XXXX. Our records confirm the funds were posted to your account ending in XXXX. Please contact your bank 's ACH Department to find the date the funds were credited to your bank account balance. Please provide the following trace number to your bank 's ACH department : XXXX. As of today the money has not been transferred. XXXX
Company Response:
State: MA
Zip: 02169
Submitted Via: Web
Date Sent: 2023-06-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-01
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I have had a PayPal account for over 20 years. As of XX/XX/23 I have nearly {$1300.00} in combined my PayPal and PayPal savings account. I had just transferred {$1000.00} to the PayPal savings account on XX/XX/23 and a month later PayPal decided to " limit '' my account and block me from accessing to my own money. I was on the phone with four representatives for almost 2 hours to get an explanation. Not only did they not explain why this is happening they refuse to transfer my funds back to my bank. They made an arbitrary internal decision with no warning and no discussion with me before freezing my accounts. This is modern date theft where a XXXX XXXX XXXX company steals from ordinary citizens.
Company Response:
State: IL
Zip: 60008
Submitted Via: Web
Date Sent: 2023-07-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-01
Issue: Other transaction problem
Subissue:
Consumer Complaint: Paypal case XXXX XX/XX/23 XXXX XXXX account was suspended after I paid for a few expensive purchases. On the same day, I contacted XXXX and was instructed to dispute the charges with my bank/paypal as XXXX has terminated my account and will not ship my purchases to me. See attached for screenshot. XX/XX/23 I disputed the above purchase. It was for {$4000.00}. Paypal said XXXX has 10 days to response and if they dont respond, I will receive a refund. XX/XX/23 at XXXX XXXX XXXX is the deadline for paypal to respond. Instead of letting the case time out for me to receive a refund, paypal had put it back in under review mode to prolong refunding me. Their policy is clear cut, if the seller can not provide proof of delivery or response within 10 days, buyer will receive a refund. Kindly issue a refund. You are illegally holding my money.
Company Response:
State: NY
Zip: 11358
Submitted Via: Web
Date Sent: 2023-07-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-01
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: I have had several issues with Venmo regarding their lack of disclosures when making crypto currency exchanges. The first incident was I sold some cryptocurrency after purchasing it from them and my funds were placed on hold for 5 days. I should have been notified prior to the sell that this was going to be a result and given the option to back out of the sell. The next incident, I was not able to transfer out the cryptocurrency that I have purchased through them. I spoke with customer service and they said there was no holds and I kept having to reinstall the app and it finally went through. And the third incident I purchased cryptocurrency again and I went to transfer it out of my wallet and it said that there was XXXX available. I contacted customer service and they said there's a XXXX hold now. Why was I not notified that there was going to be a whole prior to the purchase that way I could back out or at least be aware of the situation? Their lack of communications and disclosures of their business practices is unfair and misleading when they are taking the fees and pocketing the money.
Company Response:
State: CA
Zip: 925XX
Submitted Via: Web
Date Sent: 2023-07-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-01
Issue: Other transaction problem
Subissue:
Consumer Complaint: So this is with Venmo I had two phones so I made XXXX Venmo accounts. I was unaware that I was not allowed to have XXXX Venmo accounts. OK thats cool no big deal. I was told to verify my identity so I sent in a picture of my ID for both accounts and then I was told that due to certain reasons that they could not tell me I would no longer be able to use my Venmo account and they would hold my funds for up to 180 days which is six months I currently still have {$1500.00} in my Venmo account and this took place on XX/XX/2023 there should be no reason why they have to hold my funds for six months. Theres no reason why it takes that long for them to figure out whatever they need to figure out. This has put me in a real jam because I have bills that I have to pay like my car has been re-Poed behind me not making car payments because of this.
Company Response:
State: NC
Zip: 27260
Submitted Via: Web
Date Sent: 2023-07-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-02
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/2023, received payment by invoice from a tenant that I have residing in my home. I chose PAYPAL as a way of tracking my income and providing my tenants with proof of rental payments. I have had my PAYPAL account for quite some time and have never had an issue sending or receiving money, ever! Now, that I chose to use the services that they offer businesses such as invoicing, my account is shut down permanently and {$620.00} is being held hostage for 180 days. Even after speaking to several " Supervisors '' one of which explained that she had taken down enough information explaining the transaction and its purpose, and would " escalate '' my issue to the " backend '' department for review and that my funds will be made available for withdrawal by the next day, which would be XX/XX/2023. On XX/XX/2023, I checked the status of my account to find that my account had been closed, and my money would be held hostage for 180 days. There is no recourse of action, there is no " specific '' reason given to explain why my account has been restricted and my money is being kept hostage.
Company Response:
State: PA
Zip: 19144
Submitted Via: Web
Date Sent: 2023-07-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A