Date Received: 2023-07-18
Issue: Other transaction problem
Subissue:
Consumer Complaint: Hello, There was a fraudulent charge made from my PayPal account to someone I do not know. My PayPal is under XXXX and I usually use it so that my son can pay on XXXX. The amounts are usually for {$4.00} or {$9.00}. But today, there was a payment of {$700.00} to XXXX XXXX. There was a {$25.00} fee associated with the transaction. I tried to dispute this with PayPal, however, PayPal immediately said that it looked like all my other purchase history so it was valid and they let the charge go through. I tried to contact my bank to make sure the transaction did not go through, but the bank said they have no say in money/currency being moved around via apps online. PayPal has now closed the " investigation '' which was a complete joke and now I can not dispute it further. Is there anything you can do to step in and assist? This is so ridiculous. I immediately tried to dispute this, minutes after it was submitted. I can't be any more diligent than that.
Company Response:
State: CA
Zip: 94559
Submitted Via: Web
Date Sent: 2023-07-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-18
Issue: Fraud or scam
Subissue:
Consumer Complaint: XXXX XXXX -- person me and my friends knew in a local gardening group in XXXX on XXXX was hacked and pretended to be selling XXXX XXXX tickets. This person created a XXXX account that resembled their husbands name and asked to send money and sent fake photoshopped tickets. the hacker then deleted the account and started sending money in XXXX to other accounts that had XXXX friends and looked like were just created. XXXX was the XXXX account name. price was XXXX sent from my bank. I contacted XXXX immediately after sending this because I realized the tickets were photo shopped and a scam and they said they would report it to the fraud. However, they said that now I have a debt of {$750.00} that I owe and that they can't do anything about it.
Company Response:
State: CA
Zip: 95403
Submitted Via: Web
Date Sent: 2023-07-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-19
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: I received a letter in the mail a few weeks ago from a collection agency saying I owed {$700.00} to Paypal. I immediately called the collection agency to dispute it. I received another letter in the mail on XX/XX/23 saying I owed them money. I called the debt collection company on XX/XX/23 and disputed it again, I asked them what proof they needed to prove this debt was not mine. They directed me to ftc.gov.
Company Response:
State: NY
Zip: 10028
Submitted Via: Web
Date Sent: 2023-07-19
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-19
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I have owned and maintained a personal PayPal account and linked PayPal-issued debit card through which I conducted legal personal business and part-time freelance transactions for several years. Without warning, on XX/XX/23, I received an email from PayPal stating the following : You can no longer use PayPal After a recent review of your activity, weve permanently limited your account in order to protect PayPal and the security and integrity of the network of buyers and sellers that use PayPal services. This is permitted under the PayPal User Agreement sections titled Prohibited Activities and Restricted Activities, Holds, and Other Actions We May Take. Going forward, you wont be able to use PayPal to send and receive money or shop online. Per the User Agreement, when PayPal permanently limits an account, any money in that account is held up to 180 days. Money in your balance can be used to satisfy your obligations under the User Agreement. After 180 days, if applicable, we'll email you with information on how to withdraw any remaining money from your PayPal account. Note that should any chargebacks, PayPal Purchase Protection claims, or other reversals result in your account balance falling below zero, then you will also need to settle the amount owed to PayPal to avoid further action. Customers whose accounts are permanently limited are not permitted to use PayPal service and are not permitted to open new or additional PayPal accounts. You can find the complete PayPal User Agreement by clicking Legal at the bottom of any PayPal page. I immediately contacted PayPal support via their phone option and talked with a customer service representative who stated that there was no further information that they could give me about the issue but that my account was under review and I would receive further information after 72 hours. I also requested to be transferred to a manager, who agreed to escalate my case and send it to the back office for swifter review, with the hopes that I would receive a reply within 24-48 hours. Both the representative and manager reiterated that there was no further action that I could take and no one additional to speak to, and that furthermore I would be unable to access any of my funds because my entire account with all of the money was locked until the review was complete. The manager was especially apologetic, informing me that there was no suspicious or illegal activity or obvious violations that he could see on my account and that he was unsure of why PayPals algorithm had locked my account but that I would be sure to receive an answer through email after the back office was conducting their review. In the meantime, I reviewed the PayPal legal documents online and could not find any clear reason that would flag my account as suspicious, illegal, or in violation. The following day, XX/XX/23, I called again to follow up on the case and was informed by a customer service representative that there was no update on the case and no way to further escalate the situation. They did agree to transfer me to a manager to verify the information. Upon speaking to the manager, he informed me that everything that I had heard from the other PayPal representatives was incorrect and that my account was not under review, I would not be receiving any type of email or information regarding the situation, there was nothing further I could do, and there was no one further that I could talk to. I asked about the legalities of PayPal being able to freeze my account and hold onto my hard-earned money without being willing to provide me with a reason and also refusing to discuss the situation with me, and he furthermore stated that PayPal had every right to do so under the user agreement and was not obligated to tell me anything about their decision. When I pressed again about the reason for locking my account and holding my funds, and that I was willing to provide any personal documentation or other information as needed, he stated that he was not authorized to provide those details to me and that there was no one else that I could talk to who would be able to provide that information to me. My head was spinning at that point, so I said that I would call back again to discuss the situation and the manager stated that there would be no reason for me to call or contact PayPal about the situation any more because the decision was final. So I asked what would happen at the end of the 180 days, if my funds would be returned to me or if PayPal would steal everything from my account without providing me with a reason and without being willing to explain anything to me. The manager stated that if PayPal took my funds it would not be considered stealing because it would be within their legal right to do so. I had nothing further to say or ask at that point, finding him completely unwilling to negotiate or assist me, so I ended the call.
Company Response:
State: NJ
Zip: 08003
Submitted Via: Web
Date Sent: 2023-07-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-19
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: PayPal sent me a email XXXX saying my account was getting charged {$1200.00}. I called the number listed in the email XXXX and talked to XXXX XXXX employ # XXXX and he transferred me to XXXX XXXX 's at XXXX and he told me I had to get a debit card and take out money from XXXX XXXX XXXX to protect my account. I bought XXXX XXXX XXXX gift cards at XXXX on XXXX XXXX XXXX in XXXX NY and sent a photo of the card to XXXX. The next day XXXX I released some thing was not right and talked to my bank and they told me this was fraud. I also heard from XXXX XXXX XXXX XXXX XXXX
Company Response:
State: NY
Zip: 13021
Submitted Via: Web
Date Sent: 2023-07-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-19
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: my account was hacked and social security card, identification card, birth certificate, and debit cards along with phone was stolen and used to access my accounts and make transactions I didn't know about. I called PayPal and informed them of the problem but was refused access to my Account because my information had been changed and I could no longer verify the account. my money was stolen from XX/XX/2023 until XX/XX/2023 when I was finally able to regain access to my account with the help of a PayPal representative. I filed disputes against the unauthorized charges and they were automatically denied by PayPal without an Investigation I was told by several representatives. PayPal then took. oney from my account After informing me that XXXX cases would be closed I my favor and refunded to my account instead of crediting my account with the amounts PayPal debited the amounts fro. my account bringing my account to a negative balance. again they brought my account into a negative balance after allowing a person to lie and say that I sold the something when I explained to them that XXXX XXXX added his money to my account because theyhaimitatiobz on his account so that he could retrieve his money to use. I was told by several representatives that if I submitted a statement that I had no knowledge of the charges mentioned that I would receive my money back to my account within 3 days I had to submit statements 3 times and still havent received my funds back to my account. I have threatened to sue the company for funds they stole from me and the funds theyve failed to replace which is supposed to be FDIC insured they just placed a limitation to my account and deleted all messages between us that had anything to do with my complaints against them they made emails and messages disappear and stopped my ability to screen shot transactions I question. they failed to respond to me in a timely manner. at the same time my fiance account was hacked and take over they made sure to return his funds without any questions or requirements that they said were necessary to receive stolen funds I feel I have been immensely discriminated against as XXXX XXXX XXXX in XXXX by the company I requested information to file suit and was denied information stating they didn't have access to any corporate information. they once again denied me any funding return after no investigation after removing limitation to my account.
Company Response:
State: LA
Zip: 71301
Submitted Via: Web
Date Sent: 2023-07-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-19
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I have tried to close this PayPal account in the past. I still get an occasional email from them stating that I need to resolve my account issues with them. I was scammed once before with PayPal which is why I do not use them anymore. I tried to update my information in an effort to close the account, but the site/app refuses to let me do so. The Reference number is XXXX. When speaking to a Live person, they come across as very rude and XXXX.
Company Response:
State: LA
Zip: 70005
Submitted Via: Web
Date Sent: 2023-07-19
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-19
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX, I added XXXX dollars to my Venmo account. I've been trying to transfer the money back to my account since then and Venmo will not let me get my money back. I've tried to do an instant transfer, a standard transfer and sending it to there Venmo users so they can cash it out and cash app it to me and no matter what I do or who i send it Venmo will not allow the transfer. I've talked to customer support and they have said that there is nothing they can do so they stole XXXX dollars from and I want my money back.
Company Response:
State: TX
Zip: 77632
Submitted Via: Web
Date Sent: 2023-07-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-19
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal continues to refuse to honor my request to have my account and all of its related data deleted.
Company Response:
State: OR
Zip: 97202
Submitted Via: Web
Date Sent: 2023-07-19
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-19
Issue: Fraud or scam
Subissue:
Consumer Complaint: Around XXXX on XX/XX/XXXX, I received a message via XXXX XXXX regarding the sale of my bed I had in the XXXX XXXX XXXX The buyer went by the name, XXXX and supposedly sent me {$100.00} for the bed. However, I received an email from XXXX stating that my XXXX account needed to be upgraded to receive the XXXX and I was to send {$400.00} via XXXX and would be refunded a total of {$500.00}. Due to XXXX 's security measures, it didn't send the funds so I sent the funds through PayPal to XXXX XXXX XXXX for a total of {$400.00} after the paypal fee. This amount has since been returned to my bank due to an insufficient balance. I sent this amount around XXXX on XX/XX/XXXX. I would receive XXXX other emails regarding a tax and vat fee for {$500.00} to XXXX XXXX ( sent around XXXX ), and then a certificate fee for {$300.00} to XXXX XXXX XXXX sent around XXXX ). Each email promised I would be refunded the full amount and an additional {$50.00} for the inconvenience. However, the last step was to give them my bank account and login information which I refused to do. Each of these transactions was sent via paypal 's friends and family services despite it being a supposed goods and service transaction because that is what I was instructed to do. I have been on the phone with both XXXX XXXX XXXX and paypal multiple times over the course of several weeks with no solution and no recourse. Paypal won't do anything because of how I sent the funds and even the dispute I filed was denied. My bank won't do anything either because of how the funds were sent and I have been overdrawn close to {$400.00} since the XXXX when the paypal transactions reached my bank. The {$400.00} amount has since been returned or it would be overdrawn over {$700.00}. I have been able to put a stop payment for the XXXX transactions so far to hopefully prevent further attempts. However, I do have a negative amount now of {$400.00} on my PayPal balance because the bank has returned it so it is still affecting me. I have told both agencies that this was a scam and despite them being sympathetic to my circumstances nothing has been done. The attached screenshots are as follows : the initial email states that XXXX, the assumed name of the person who was supposedly interested in my product, had sent me {$100.00} but my account needed to be upgraded. The amount of {$400.00} was to be sent to the 'buyer ' which would be XXXX XXXX XXXX which would be a total of {$400.00} the following emails show the vat and tax fee and email address to send it to as well as the certificate fee and the email address to send it to. the last email shows the " last step '' I would need to do to get all the money refunded to my account which included giving my bank account and login information. Following the last email, I stopped all contact with the " buyer '' and reported them. I did not give them my bank account information.
Company Response:
State: WA
Zip: 98371
Submitted Via: Web
Date Sent: 2023-07-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A