Date Received: 2023-07-22
Issue: Written notification about debt
Subissue: Didn't receive notice of right to dispute
Consumer Complaint: XX/XX/2023 My name is XXXX XXXX, i am the only competent party to this transaction. Paypal is communicating credit information to third-parties XXXX XXXX XXXX which is known or which should be known to be false. Paypal has not communicated my rights to dispute the alleged debt under the fair debt collection practices act section G. Paypal has never had any expressed written permission to share ANY INFORMATION.
Company Response:
State: NY
Zip: 11413
Submitted Via: Web
Date Sent: 2023-07-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-22
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2022 I paid XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX a down payment via Venmo of {$1300.00} for a glass shower door, enclosures and materials. I contacted the company ( XXXX ) and ( XXXX ) along with an attorney and the attorney general office. A full refund was requested several times from each of us with no avail.
Once I realized that XXXX XXXX has scammed me via Venmo they were contacted. Venmo requested that I contact local authorities and they would respond to them. I contacted the local precinct requesting a report be taken and they be notified. Neither the local precinct nor the attorney general office would notify Venmo. Without notification from either one or the other Venmo would not help me. The correspondence between Venmo and I is below : [ Venmo ] Support Call Inbox Account Specialist ( Team Venmo )
Company Response:
State: NY
Zip: 10472
Submitted Via: Web
Date Sent: 2023-07-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-23
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/2023 I was awarded XXXX from XXXX XXXX XXXX the money then went into my venmo account I've waited since XXXX for this money and I had to take them to arbitration to get it, 4 days later XX/XX/2023 after spending approximately {$1700.00}, and left on a trip to Missouri I stopped for the evening and was going to upgrade my phones after an hour on the phone with XXXX to tell me that my payment was declined, that's when I found out that my account was frozen now I am stranded out here on my way to Missouri no money no food no gas im sleeping in my car and I'm XXXX i have no money and now they're telling me it's going to take XXXX to XXXX days
Company Response:
State: NY
Zip: 147XX
Submitted Via: Web
Date Sent: 2023-07-23
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-23
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was involved with an online dating scam for over 4 years. I live in the XXXX and the scammer lived in XXXX. The scammer requested money for medical operations and asked if money could be transferred to his Doctors bank account. On numerous emails I requested proof from the Dr that he was an actual dr and this was ignored. Eventually time was running out for the operations and I was coerced into sending partial payments. Money was sent via PayPal as friends when I asked PayPal for a refund for all XXXX XXXX transactions they disputed that this was a legitimate transaction and the case was closed. My complaint with this fraudster is with the XXXX XXXX XXXX XXXX XXXX department and I was genuinely misled by an imposter. PayPal do not trust me because its a legitimate transfer as it was sent as friends. Yes the scammer did become a friend after one year and I was misled by all his lies and manipulation. In total I think it was 5 transactions to XXXX XXXX paid in USD email : XXXX I would like all my money returned as I was caught up in a XXXX XXXX circumstance.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-07-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-23
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I have been a PayPal user for many years and recently attempted to make a purchase online using PayPal. PayPal Credit was used instead of my credit card linked to the account to make the purchase. I noticed that it had defaulted to PayPal Credit instead of my credit card just as I clicked the complete purchase button. I have never made a PayPal Credit purchase and have made recent purchases using my linked credit card. My preferred payment method is my PayPal balance, of which there is about {$6.00} that was not used toward this purchase. It appears that when it did not use my balance, it defaulted to PayPal Credit without my knowledge and I can not find a way to change this on the PayPal website. PayPal advised that they could not resolve this without disputing the charge with the merchant, who I do not wish to harm my relationship with. I do remember attempting to open a PayPal Credit account in the past but also remember being denied at that time. I do not remember ever being approved for this account, so I had no reason to believe that it had been opened when it was denied. There has never been a purchase on my PayPal Credit account until now. It seems to me that this is very similar to challenges PayPal has created in the past ( see 2015 CFPB action against PayPal ) by enrolling me in a PayPal Credit account without my knowledge and defaulting to using it when making a purchase instead of my preferred payment method.
Company Response:
State: VT
Zip: 054XX
Submitted Via: Web
Date Sent: 2023-07-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-23
Issue: Confusing or misleading advertising or marketing
Subissue:
Consumer Complaint: I attempted to by a " XXXX XXXX XXXX. '' I made a {$890.00} transaction XX/XX/XXXX. I bought the computer from ( XXXX XXXX ) XXXX XXXX XXXX XXXX XXXX I made the purchase through Paypal. PayPal normally assists with small transactions. However, if the transaction is large or a serious concern, the people within the organization become incoherent and incompetent. I've set the payment organization Paypal under investigation once before. The day my computer arrived my XXXX was dismounted from the motherboard. The fans didn't activate and I couldn't see any projection from the computer to the monitor. I contacted XXXX XXXX XXXX XXXX for instructions. They offered, reset the XXXX to the motherboard and make sure all RAM is set as well. Once the computer powered on, I went through DEVICE MANAGER to update all my drivers. Then, I downloaded my important software. I tried to utilize my XXXX XXXX and XXXX XXXX When I start XXXX and XXXX XXXX XXXX XXXX programs, I receive a prompt that says my XXXX is not compatible. XXXX and XXXX XXXX say that the XXXX is a ( XXXX ) " XXXX feature level XXXX available. Feature level XXXX required. '' My report started immediately upon receipt of the computer. For months, I communicated directly with all : * XXXX XXXX XXXX XXXX XXXX XXXX Within the last 2 weeks, XXXX ( the company that is utilized to update the driver of the Graphic Cards. ) I have evidence of violations and many email and instant message communications! XXXX says that the XXXX XXXX ( XXXX ) is not compatible. It needs an updated graphics card driver. The XXXX XXXX is a XXXX XXXX XXXX. XXXX said that they ( XXXX ) don't support the XXXX XXXX. XXXX also says they stopped supporting the XXXX XXXX in XXXX, 2023 ( *XXXX XXXX XXXX XXXX FALSE ADVERTISING ) However, in attempt to Defraud ; XXXX XXXX XXXX XXXX utilizes a cover. There is a technicality regarding the non-supported driver. The technicality is the difference in the model XXXX. There is an authoritative XXXX XXXX vs XXXX XXXX XXXX ( XXXX XXXX XXXX ). Also, there is still a functional RTX XXXX XXXX XXXX and driver support. During the initial problem to retrieve a new XXXX, I requested {$500.00}. This was to replace the XXXX. Through Paypal, I tried to return the XXXX XXXX XXXX and asked for XXXX that is compatible with the XXXX system. Upon return of the non-working XXXX XXXX XXXX, XXXX XXXX XXXX XXXX sent different XXXX, same model. After 2 months, and being in direct contact with XXXX XXXX XXXX XXXX; through Paypal, XXXX XXXX XXXX XXXX was able to get a driver update link. The driver update doesn't enable the XXXX XXXX XXXX feature. The issue is that XXXX is unable to utilize the XXXX XXXX XXXX XXXX feature XXXX the my XXXX XXXX XXXX. Although, I reported to both XXXX XXXX XXXX XXXX and Paypal about the situation. Paypal has been provoking enough to cause me rageful outbursts. I believe that the offer of {$500.00} back is enough for admittance. Moreover, I think Paypal is trying to cause me to go to court about the situation. If Paypal is in the way, collecting as a 3rd party, I don't think court is necessary. And, if it is, Paypal is no longer necessary. I've contacted both XXXX XXXX XXXX XXXX and Paypal about the issue, several times. As a 3rd party who makes substantial funds through these transactions, I've submitted all required evidence to show False Advertising and Fraud. By lawXXXX XXXX XXXX XXXX XXXX is punishable by a large fine and by existance Paypal is to uphold those laws and by policy remove the violating entity from ability to commit offence. Through my complaints, one of the representatives suggested, I would have my funds and they would be removed. After months, I found the answer from XXXX and XXXX. Not only has XXXX stopped supporting this particular XXXX and it's not compatible with XXXX XXXX Pro driver XXXX XXXX XXXXXXXX ; but, the XXXX utilizes a XXXX RAM while the XXXX XXXX is utilizing XXXX XXXX cards. NOTICE HERE : XXXX XXXX XXXX XXXX only supports its " Certified Refurbished '' model for 3 months. They offer only a 3 month Warranty. After finding out XXXX XXXX XXXX XXXX was False Advertising that there computers were not Certified Refurbished, I requested a full refund. {$890.00} with a punishment of no computer return. Paypal then retrieved {$500.00} instead of the full refund. Although I asked Paypal several times not to close my case, they kept mocking me by closing the case. Paypal told me they would submit the report and if I could offer them proof, XXXX XXXX XXXX XXXX would no longer be able to utilize the Paypal system. Then, Paypal mocked me over and over by closing my case. I've had to be extremely threating and rageful for them to reopen the case, even after firm proof of violation. Paypal is aiding and assisting payments of XXXX XXXX XXXX XXXX while XXXX XXXX XXXX XXXX is violating innocent customers.
Company Response:
State: MN
Zip: 554XX
Submitted Via: Web
Date Sent: 2023-07-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-23
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal permanently limited my account and I did not violate any rules. They're also holding my money. I would like this restriction to be lifted. Thank you.
Company Response:
State: IL
Zip: 622XX
Submitted Via: Web
Date Sent: 2023-07-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-21
Issue: Other transaction problem
Subissue:
Consumer Complaint: Late XXXX I opened a Venmo account to assist my small business with customers transactions to make it easier and also more convenient. Early XXXX I received an email stating my account has been frozen. I was confused because I had a balance of {$430.00} and was in the process of transferring that money into my debit card. I have never had this issue before with Venmo. Yes, I had previously transferred funds into the SAME debit card and was always consistent. I have reached out to Venmo everyday this week & my account is still frozen with MY money being held. I didnt violate and terms or agreements with Venmo because I spoke to numerous agents stating how uncertain they are why my account is frozen. Since then, I have read so many similar stories and scenarios like mine & how stressful this situation can be. Something needs to be done immediately because my funds are no longer mine right now. I want to close this account and receive my funds.
Company Response:
State: TX
Zip: 770XX
Submitted Via: Web
Date Sent: 2023-07-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-21
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear PayPal XXXX XXXX, I hope this message finds you well. I am writing to address the recent blockage and limitation imposed on my newly registered PayPal account. I was disappointed to discover that my account 's functionalities have been restricted, as I have made every effort to comply with PayPal 's policies and guidelines. As a new user on the platform, I am eager to start using PayPal for my online transactions. I am fully aware of the trust and responsibility that comes with being a PayPal user and would never engage in any activity that may breach the terms of service. I kindly request a comprehensive review of my account 's status and the specific reasons behind the blockage and limitation. Understanding the cause will enable me to address any potential concerns promptly and take appropriate measures to comply with PayPal 's requirements. The email address associated with the affected account is XXXX. I ask that all communications regarding this matter be directed to this email for my convenience. I assure you of my full cooperation and willingness to provide any additional information or documentation necessary to verify my identity and account ownership. My aim is to resolve this situation amicably and re-establish the full functionality of my PayPal account. Thank you for your time and consideration. I genuinely appreciate your attention to this issue and hope for a swift resolution. Should you require any further information or have any questions, please do not hesitate to contact me. Looking forward to your prompt response. Yours sincerely, XXXX XXXX
Company Response:
State: WI
Zip: 53224
Submitted Via: Web
Date Sent: 2023-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-21
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: I received on XX/XX/2023 a debt collection letter from XXXX XXXX XXXX for a PayPal Inc account which I have never opened. The initial 'debt ' was for {$66.00}, with XXXX XXXX adding additional 'fees ' of {$230.00} for a total for {$290.00}. My information has been involved in several Data Privacy Leaks in the past, and because of this I have Frozen my credit for over XXXX years. I have never opened a paypal account, and after speaking with PayPal they informed me they are able to open new accounts with simply a First Name, Last Name and email address, and no verification. PayPal informed me that the account was tied to a XXXX address which is not mine. PayPal is enabling Fraud, and does not care how it impacts consumers.
Company Response:
State: IL
Zip: 601XX
Submitted Via: Web
Date Sent: 2023-07-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A