Date Received: 2023-07-24
Issue: Confusing or misleading advertising or marketing
Subissue:
Consumer Complaint: Paypal deceived consumer by packaging virtual antivirus software along with the purchase of a laptop that at the time was supposed to be {$100.00} less
Company Response:
State: VA
Zip: 23229
Submitted Via: Web
Date Sent: 2023-07-24
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-24
Issue: Fraud or scam
Subissue:
Consumer Complaint: I got involved as a victim of a big scam pretending to be people from XXXX and XXXX 's customer service. It started with me listing an item for sale on XXXX XXXX. The buyer said he could pay via XXXX, asked for my phone number and email, and then a fake XXXX email ( " XXXX '' ) and him started asking for more and more money to be transferred via XXXX, Venmo, PayPal, and XXXXXXXX XXXX for my account to become a " Business Account '' among other requirements, saying that they will refund all the money back once this is all done. This continued until I did not have enough money and I realized that this was all a scam. So, I have reported on these transactions through the apps too and to the XXXX XXXX XXXX XXXX. On PayPal, I have had XXXX transactions to these scammers ( XXXX pending ), and I wanted to at least cancel the XXXX " Pending '' ones because, as we have realized, they are to scams. Please, cancel those XXXX pending transactions and unable my money to be moved. Also, I have already filed a report on XXXX of the completed transactions on PayPal ( case ID : XXXX XXXX XXXX please get it processed, PayPal, and get my money refunded. I will be eternally grateful. Thank you very much.
Company Response:
State: TX
Zip: 78254
Submitted Via: Web
Date Sent: 2023-07-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-24
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2023 I had a balance of {$600.00} in my VENMO account, I have transferred money several times over the past year and it has always gone to my XXXX XXXX XXXX account. I didn't know I still had an account linked to my Venmo account under XXXXXXXX XXXX When I initiated the transfer, the money went to the XXXX account. I have not been a XXXX customer in years so when I realized this happened I called Venmo and they told me that the money had been successfully sent to XXXXXXXX XXXX and that I must call them and sort it out. I called XXXXXXXX XXXX on XX/XX/XXXX and gave them the Venmo trace number to confirm the money was sent to their bank. They then gave me another trace number that stated XXXX refunded the money back to Venmo because the account does not exist and therefore they couldn't receive it. I have been calling Venmo periodically since then and speaking to an account specialist who is not able to help me track down my money. I have received email responses on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX saying that the amount of {$600.00} was successfully sent to XXXX. I have called XXXX and given them my social security number to ensure that I do not have an account with {$600.00}, let alone any money in it, and I have been told 'no ' each time. I called on XX/XX/2023 and XX/XX/XXXX. I want to know where my money is, and no one really seems to be helping. I can not get any more information out of Venmo or XXXX and I feel very helpless and out of a lot of money. I am frustrated and would like someone to help me and not just email me that the money was successfully transferred. It was clearly refunded, so I would like to know where it went.
Company Response:
State: NY
Zip: 11224
Submitted Via: Web
Date Sent: 2023-07-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-24
Issue: Fraud or scam
Subissue:
Consumer Complaint: Hello, On XX/XX/19 I placed an add on the classified ads at XXXX wanting to buy a XXXX XXXX XXXX XXXX XXXX XXXX A person named XXXX XXXX responded, sent pictures and said he had a kit for sale. His email address is XXXX. He provided instructions for me to use paypal, but specified friends and family. I did not realize that this was not the same paypal I am used to that gives protection. Of course this was a scam and I never received the airplane. However, within 8 hours of sending the funds I opened a dispute with paypal. My belief is that Paypal should have a popup when you do friends and family that warns you will have no recourse if item fails to ship. I have yused PP many times and have actually used the protection when an item failed to ship. I did not realize that this was different. Their fine print specifies it, but only after I looked. I lost {$360.00}
Company Response:
State: TX
Zip: 77706
Submitted Via: Web
Date Sent: 2023-07-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-24
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I am writing to urgently request the documents related to a dispute I raised on XX/XX/2023 regarding a {$2500.00} unauthorized transaction on my Venmo account. I am deeply concerned that Venmo 's response has not been in accordance with Regulation E, which mandates timely provision of dispute-related documents to the accountholder. On XX/XX/XXXX, after receiving the verdict that my dispute was denied, I initially reached out to the email Venmo provided ( XXXX ) requesting the documents pertaining to the disputed transaction. As per Regulation E, financial institutions are required to provide these documents within a reasonable time frame, typically within 10 business days. However, it has now been over a month since I made the initial request, and I have yet to receive any response or the relevant documents from Venmo. On XX/XX/XXXX, I attempted to contact Venmo yet again through their general customer service form, specifying all of the information included in this complaint, and requesting that they send me the following documentation : 1 ) A detailed transaction history related to the disputed transaction. 2 ) Any communication records related to the transaction in question. 3 ) Any and all evidence or supporting documentation related to the dispute. , as well as requesting that Venmo acknowledge their previous failure to comply with Regulation E and provide an explanation for the delay in delivering the requested documents. However, I received a general response directing me to check my dispute status through their website/app, which does not contain any of the documents I requested, and failed to acknowledge their Regulation E violation as well.
Company Response:
State: CA
Zip: 94117
Submitted Via: Web
Date Sent: 2023-07-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-24
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear PayPal XXXX XXXX, I hope this message finds you well. I am writing to address the recent restriction and limitation placed on my newly created PayPal account. As a new user to your platform, I am eager to utilize your services for secure online transactions and adhere to all the terms and policies set forth by PayPal. To my surprise, I received a notification stating that my account has been restricted and limited. I would like to emphasize that I have not undertaken any transactions or actions that may have breached PayPal 's guidelines. As a law-abiding user, I am committed to following all the necessary procedures to maintain a safe and compliant environment for all users. I kindly request a thorough review of my account and the specific reasons behind its restriction. I believe this may be a result of an inadvertent misunderstanding or an issue that can be promptly resolved. I assure you that I am willing to cooperate fully to verify my identity and provide any additional information required to reinstate my account. For your convenience, my registered email address linked to the restricted account is XXXX. Please direct any correspondence or updates related to this matter to this email address. I am dedicated to resolving this situation as swiftly as possible, and I would sincerely appreciate your assistance in reinstating my account access. If there are any specific steps I need to take or additional documentation I need to provide, please inform me, and I will comply promptly. Thank you for your attention to this matter. I look forward to a favorable resolution and to continue using PayPal 's services responsibly. Yours sincerely, XXXX XXXX
Company Response:
State: OH
Zip: 45211
Submitted Via: Web
Date Sent: 2023-07-24
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-24
Issue: Fraud or scam
Subissue:
Consumer Complaint: PayPal once again has dishonestly decided in the buyers favor and refunded our duly earned {$300.00} consultation fee even though we told the client in writing that it was non-refundable and the client confirmed that he received said second paid consultation, our first one being free. The client even fully retained us with a {$5000.00} retainer fee afterwards indicating their satisfaction. Please reverse in our favor and legally and equitably punish PayPal for this ongoing abuse and theft from our account, while they collect illegal interest while holding our duly earned funds in their account.
Company Response:
State: NY
Zip: 100XX
Submitted Via: Web
Date Sent: 2023-07-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-22
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Looking to get my money back for these following XXXX Charges from {$600.00} XX/XX/2022 {$2700.00} XX/XX/2022 {$4400.00} XXXX XXXX 2022 {$2000.00} XX/XX/2022 {$2000.00} XX/XX/2022 {$1200.00} XX/XX/2022 {$1800.00} XX/XX/2022 {$1800.00} XX/XX/2022 {$1800.00} XX/XX/2022 {$1600.00} XX/XX/2022 Going back and forth with my bank, XXXX is holding my funds XXXX. I was scammed by a XXXX company using my paypal account which as of now has completely vanished and is unresponsive in the case of any of the charges on my account. There is an ammassed amount of around {$20000.00} USD in limbo and XXXX currently has claims to it and they are refusing to re-open the charges because they were already openned through my bank, the second refusal is because it was outside of the 180 day timeframe ; but I filed these with my bank prior to that 180 days, right now if I contact XXXX for my money back XXXX is refusing to give this back due using " Their Policy '' as a hide around. I just want my money back to help pay for college and bills. This is all I ask.
Company Response:
State: CO
Zip: 80015
Submitted Via: Web
Date Sent: 2023-07-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-22
Issue: Fraud or scam
Subissue:
Consumer Complaint: To whom it may concern, Im a PayPal user who has never violated the Acceptable Use Policy. Despite this, I received the horrible shock of a You can no longer do business with PayPal email on XX/XX/XXXX. At the advice of counsel, Im sending you a polite message with details and information so that this policy mistake can be corrected and that my account can be restored to full functionality. I primarily use my PayPal for Purchases like Video Games and Online entertainment. In addition, my PayPal is authenticated Everything I do on PayPal is completely legitimate. My id for my case is XXXX. Heres also a transactions that recently happened before i was banned - XXXX is the the only one i received everything else i purchased was entertainment and it was video games, movies etc. None of these violate the AUP or Anything on Paypal. To be honest, I have no idea what could have triggered this mistake. I reviewed it in in close detail. I looked on Paypal and I am not the only person who has had this problem - many users have been wrongly suspended for no apparent policy violation, especially within the past several days. I worry that it will shake the publics faith in PayPal as a reliable service, especially if users take their complaints to the appropriate business oversight authorities. I plan to file complaints if my account is not restored within the expected 72-hour window. Please forward this on to the correct internal department that handles PayPal accounts. I look forward to hearing back from you once my case is reviewed and the limitation is reconsidered. Sincerely.
Company Response:
State: CA
Zip: 94565
Submitted Via: Web
Date Sent: 2023-07-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-23
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX, I purchased an XXXX from XXXX via Paypal and per XXXX XXXX unlock policy, XXXX would unlock my phone 60 days after activating my iphone. On XX/XX/XXXX, a rep of XXXX confirmed that the XXXX purchased would be unlocked on XX/XX/XXXX. On XX/XX/XXXX, XXXX refused to unlock the XXXX. On XX/XX/XXXX, I filed a dispute against XXXX with Paypal for the reason " item not as described '' On XX/XX/XXXX, Paypal denied my dispute. they said this decision was made because their records showed that the item or service associated with this transaction was delivered to me.
Company Response:
State: OR
Zip: 97230
Submitted Via: Web
Date Sent: 2023-07-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A