Date Received: 2023-07-26
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: PayPal arbitrarily, and without any method of appeal, challenge or regulatory or judicial oversight routinely seizes the funds of its customers. Not only does PayPal lie about how long they will be seized, they lie about why they were seized, and put forth the most beautiful of customer service promises, and then deliver absolutely horrid results. PayPal commits financial crimes on a daily basis and attempts to hide behind its terms and conditions statement that up until now has worked to silence its victims. Interest is not paid on these siezed funds to the victims but PayPal collects interest from the accounts where it holds these fund.. it is simply theft at its most basic. Since on an individual basis, the amounts in question dont rise to the level that would get the attention of law-enforcement, in the aggregate, customers are being nickel and dimed to death, while PayPal makes millions in interest payments. However, someone at PayPal forgot the old proverb : Pigs get XXXX, Hogs get slaughtered. The new wrinkle? PayPal offers to let customers buy and sell cryptocurrency and that earns PayPal its membership into the family of SEC regulated entities. When any of these funds are related or can be traced to the buying and selling, or trading of cryptocurrency, ( according to the current position of the SEC ) this involves securities. PayPals actions as the unquestioned decider of when a user may access these assets violate several federal regulations against the restraint of alienation of these assets. It is market manipulation 101 : increase the difficulty of entry and control the timing of buying and selling by controlling cash flow.
Company Response:
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-07-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-26
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: PayPal account under the email address XXXX was created without my knowledge or authorization, I did not authorize any transactions initiated from this PayPal account. Additionally, my signature was forged on a XXXX package sent for the {$5000.00} transaction referenced in this affidavit, I did not receive any XXXX package or benefit as a result of this transaction. Lastly, online banking credentials have been compromised as the address listed is XXXX XXXX XXXX XXXX XXXX MI XXXX and phone number listed is XXXX, neither of which is my accurate contact information.
Company Response:
State: CT
Zip: 06516
Submitted Via: Web
Date Sent: 2023-07-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-26
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: My Buisness Account got suspended 3 months ago for no reason ( " violating the AUP '' ), freezing a balance of about XXXX. They claim it will be hold for 180 days and probably deduct some. XXXX from any review I've read on the matter, I have no reason to believe PayPal will ever give me back my funds and or my account, without legal help. PayPal never bothered to ever send a notification nor did they provide an explanation of why they did so. I never even had the chance to defend myself or try to prove my innocence. Every time I try to confront them they just dodge the case, replying with automated messages and sending me from one agent to the next. I've been on PayPal for 10 years, and neither I've ever acted against it's rules nor is my buisness Illigal
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-07-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-26
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Venmo froze my account and refuses to explain why it has been frozen and is demanding I send them identification and risk identity theft. They refuse to allow me to close my account even though I no longer wish to use their service.
Company Response:
State: NY
Zip: 113XX
Submitted Via: Web
Date Sent: 2023-07-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-26
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Our complaint is against PayPal Holdings , Inc., XXXX XXXX, California, USA for withholding funds without reason for a period of 180 days. Withdrawals from our PayPal business account was frozen on XXXX XX/XX/2023. PayPal started an inquiry and requested information about our business and certain transactions. They emailed our clients to confirm if they received the goods they purchased. All information was submitted and we confirmed that our clients also confirmed that received their goods in good order. The inquiry process carried on until XXXX XX/XX/2023 when they informed us that we have satisfied all requirements and our account will be fully re-instated. After we received confirmation that our account was re-instated we tried to do a withdrawal. Immediately after our withdrawal attempt PayPal sent us a message that our account will be closed and they will withhold our funds for 180 days. The date of the transaction in question ranged from XXXX XX/XX/2023 to XXXX XX/XX/2023. PayPal is withholding XXXX XXXX after all goods have been delivered in good order and confirmed by the clients. We have tried numerous time to resolve the issue with PayPal, but they keep on saying we have to wait 180 days for our money. Our business account name is : XXXX XXXX XXXX, incorporated in the XXXX XXXX XXXX. The business representative is : XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-07-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-25
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: On XX/XX/ there was two fraudulent charges to my Paypal card which I use through my online stores. I was sent an email from Paypal stating that I had suspiocious activity, at the same time these two chrages came through- they were in the amount of {$460.00} and {$220.00} - both to XXXXXXXX XXXX XXXX I called them and they agreed and took them out of my account. On XX/XX/XXXX XXXX XXXX XXXXXXXX XXXX ran them back through - I called Payapl immediately and they said " not to worry '' they would be stopped. The next day, XX/XX/XXXX, Both Charges hit my bank and overdrew me! On that same day XX/XX/XXXX, I had a sale from one of my stores for {$180.00}. After they took their commission I should have received {$150.00}. Instead of giving me the money they owe me, they took that against the {$460.00} that was - as they agreed - a fraudelent charge! They have now refused to give me back my money which is in the amount of {$150.00}. As a side note- they wanted me to wait a couple of weeks to investigate further before they would credit my bank account for the {$460.00} and {$220.00} - inwhich I would have to come up with the {$680.00}! I called my bank ( XXXX ) and filed fraud charges. Paypal then said that - '' There's nothing they can do! '' I want the money from my sale of {$150.00}. It is mine and they, Paypal stated that both of those charges to XXXXXXXX XXXX XXXXXXXX was fraudulent!
Company Response:
State: TX
Zip: 756XX
Submitted Via: Web
Date Sent: 2023-07-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-25
Issue: Fraud or scam
Subissue:
Consumer Complaint: Yesterday on XX/XX/XXXX, I wanted to purchase a XXXX XXXX blanket from XXXXXXXX XXXX and saw a seller that had it, her name was XXXX XXXX, i decided to message her and tell her to send me additional photos and she did but when i asked her to show more she decided to not and call me rude things such as who does this and why do you need proof as I have the item already? However after that she blocked me and refused to give me money after I made the transaction through paypal. I have already contacted paypal but they are not cooperating with me. The purchase amount was {$38.00} through friends and family. The seller was eventually a scammer who I knew nothing about until I saw today about a post on XXXX about her. The individual has now blocked me and deleted her XXXX profile but her paypal account is still active as she is rejecting my refund claims.
Company Response:
State: GA
Zip: 30045
Submitted Via: Web
Date Sent: 2023-07-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-25
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/ i received email from Paypal that i changed my mailing address, and I had closed my account which I did not. I immediately contacted Paypal and informed them that i did not do either of these unauthorized actions. Moreover, the cash balance of {$5700.00} in the account of was also gone. I also called customer service rep at Paypal by the name of XXXX who acknowledged all my issues and sent me an email which opened my case for fixing these unauthorized activities and retrieve my cash balance asap. the case number assigned was XXXX XXXX i did not hear back from Paypal so I contacted them by phone on XX/XX/XXXX but was disconnected abruptly. I called again on XX/XX/XXXX and after another interrupted disconnection and speaking with 3 other agents who could not help me, i finally was able to speak to a supervisor named XXXX who understood my situation finally and told me that she would escalate my case to home office and assigned a new case number XXXX and i would be contacted by email on case status. But nothing happened. I called a day later on XX/XX/XXXX to check on status and finally reached an agent named XXXX who fully understood my situation and said he would initiate stop payment for the unauthorized check drawn in the cash balance amount of {$5700.00} and i would be contacted within 24 to 48 hours. XXXX also forwarded me email that confirm there was fraud activity on XX/XX/XXXX. But again no call back from XXXX. Nothing. So i called again XX/XX/XXXX and spoke to another agent named XXXX who also was able to check notes from my conversation with XXXX and said that the stop payment was not completed so she will initiate again and that i call back within next 48 hours to check status. Bottom line i have made 9 long distance phone calls ( no other way to contact ) since XX/XX/XXXX to report fraudulent activity in my account and now XX/XX/XXXX with no resolution. i want my money regardless if they successfully make stop payment since my money was in their safe keeping and they must protect my money from unauthorized fraud.
Company Response:
State: HI
Zip: 96813
Submitted Via: Web
Date Sent: 2023-07-25
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-25
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: I had created many PayPal accounts when I was hosting and registrant of XXXX XXXX XXXX since XX/XX/2004. I never received a single dollar from viewer of website and this has resulted in early death of my mother in poverty and my poverty. I am injured These are the emails XXXX XXXX XXXX XXXX XXXX XXXX I had connected to PayPal.com Yesterday I was clearly attacked a Paypal account linked to my email XXXX and linked to XXXX account XXXX got deleted Someone has stolen the Visa debit atm I had linked to XXXX I setup in XXXX XXXX I need my domains and accounts back
Company Response:
State: CA
Zip: 940XX
Submitted Via: Web
Date Sent: 2023-07-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-25
Issue: Other service problem
Subissue:
Consumer Complaint: I am filing a complaint regarding Paypal. I opened a Paypal account and soon after opening it was hacked. I filed a case with Paypal as well as my credit card company who ultimately resolved the issue and refunded the charges. However, the case with Paypal, opened on XX/XX/2023, has been left open by Paypal and I did not hear anything further about it. On XX/XX/2023, I contacted Paypal after receiving emails about an invoice on Paypal from someone looking for payment from me ( that I had no knowledge of ). I had already detached my credit card from Paypal after the initial hack back in XXXX and I now wanted to close the Paypal account given the email I received and concerns about Paypals security. However, I was told by multiple people at Paypal they would not close the account unless I submitted more information via a link they would send. Please understand, I have no interest in submitting a copy of my personal identification via a link to Paypal considering the lack of security I have experienced. To be clear, all I want is the account closed and I was told by multiple people ( including XXXX, employee ID # XXXX ) that they would not close the account unless I provided more information. If Paypal was willing to let me use the account without this information there is no reason why they cant also close the account.
Company Response:
State: NY
Zip: 113XX
Submitted Via: Web
Date Sent: 2023-07-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A