Date Received: 2023-07-31
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: XX/XX/2023 at XXXX {$940.00} ( my entire VENMO balance ) was withdrawn and sent to an unknown account. I immediately started communication with Venmo 's chat which did not give me options for a fraudulent transaction. I found a number and called but had to wait 20 minutes until they opened. Once I spoke to someone, they stated they were sorry and would escalate my call but I would not hear back from someone immediately and it could take up to 10 days before I hear anything. I emailed VENMO as well but I have not received a response.
Company Response:
State: NC
Zip: 279XX
Submitted Via: Web
Date Sent: 2023-07-31
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-30
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: I received a mailed letter from XXXX XXXX XXXX claiming I have a debt from PayPal of XXXX dollars as of XX/XX/23. I confirmed with PayPal that nothing linked to my unused account shows a balance or debt ( confirmed with transaction statements ). They stated that anyone can use someones name and social to start an account because there is no verification process.
Company Response:
State: OH
Zip: 454XX
Submitted Via: Web
Date Sent: 2023-07-30
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-30
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: While waiting for pending ( echeck ) transactions to clear, on the dates, XX/XX/2023 for {$200.00}, XX/XX/2023 for {$95.00} and XX/XX/2023 ( two transactions ) for {$100.00} and {$50.00}, PayPal permanently limited/closed my account. I contacted PayPal support via messenger and phone. Spoke to multiple representatives and a manager. I was not able to get an explanation as to what activity in my account caused them to close my account and hold my money. They informed me that they can not disclose the reason. Attached is the messages Via PayPal App. I have read through the Legal Agreements and I do not believe I used the services wrongfully. I've only received money from my sister and my cousin. I used my PayPal debit card for " normal '' shopping at supermarkets, paying bills, public transportation. As well as transferred money to my own personal accounts ( paying all fees that apply ). The Legal Agreement states that funds are held incase there are any charge backs or unpaid balances. If they are monitoring the account they can see that I do not have any transactions that would cause a charge back and being that I have {$450.00} being held, I do not have an overdrawn or unpaid balance. As well as me not being a Seller that utilizes a business account.
Company Response:
State: NY
Zip: 11204
Submitted Via: Web
Date Sent: 2023-07-30
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-30
Issue: Other features, terms, or problems
Subissue: Problem with customer service
Consumer Complaint: Venmo XX/XX/2023 My legal name was changed to my ID. I have all the documents saying that I changed it. So I wanted to change my name in Venmos records. My credit card says my old name and I wanted to change it. Venmo was very confusing and demeaning for my legal name. They said they cant update their system, so they told me to make a new account. They wont do it for me, they are forcing me to delete all the data I have on my account. This is unprecedented, every single financial institution changed my name. I had the proper documentation is thats all they needed. I would like to find out if this illegal? Can they decline my request to change my legal name? I would really appreciate it. Thank you for your time, XXXX
Company Response:
State: SC
Zip: 295XX
Submitted Via: Web
Date Sent: 2023-08-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-30
Issue: Other service problem
Subissue:
Consumer Complaint: PayPal permanently banned user from using the PayPal service for false and undisclosed accusations of violations of the service 's user agreement. At no time prior to the ban being placed was the user contacted for input, explanation or self-defense, and the company refused to provide any details to the user concerning why such action was taken by company. User had no warning and no recourse.
Company Response:
State: MO
Zip: 638XX
Submitted Via: Web
Date Sent: 2023-07-30
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-29
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I hope this message finds you well. I am writing to submit an appeal regarding the permanent limitation that has been placed on my PayPal account ( XXXX ). I firmly believe that this limitation was a result of a mistake and I would like to present my case for re-evaluation. Firstly, I want to emphasize that I have always been a responsible and law-abiding PayPal user. To the best of my knowledge, I have not violated any of PayPal 's policies or engaged in any activities that could warrant such a severe action. I have been using PayPal for a considerable period, conducting legitimate transactions without any previous issues or complaints. I am kindly requesting PayPal to thoroughly re-investigate my account and the reasons behind this permanent limitation. It is my sincere belief that there has been an error or misunderstanding, which has led to this unfortunate situation. I genuinely value the services provided by PayPal and the convenience it offers, both to me and countless other users. Hence, I earnestly hope that the issue can be resolved, and my account can be reinstated as soon as possible. I understand that PayPal must take measures to ensure the security and integrity of the platform for all users. However, I humbly request a second look at my case, and I am willing to provide any necessary information or documentation that may aid in the review process. I truly value the trust and confidence that PayPal places in its users, and I assure you that restoring my account will not be in vain. In conclusion, I kindly appeal to PayPal to re-evaluate my account 's limitation and reinstate it if possible. I believe in the fairness and professionalism of PayPal 's support team and have faith that my case will receive the attention it deserves. Thank you for taking the time to review my appeal. I look forward to your positive response.
Company Response:
State: DE
Zip: 19958
Submitted Via: Web
Date Sent: 2023-07-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-29
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: I recently ordered some boots ( XXXX boots, theyre great ) and after they arrived I had to return them. Id paid for the boots using paypal pay-in-four and the boots were paid in full months ago. Upon returning the boots, the credit for the purchase went back to my PayPal account and when I went to transfer the funds to my bank account, there was a notice on my PayPal app that said that theyd determined my account was risky and had permanently shut it down - not allowing me to transfer the funds to my bank account. I called them to see how I could get the funds transferred to my bank account. They said that they are holding my money for six months and theyll contact me in XXXX with instructions for how to get the money out of my account. Huh? No idea. They said this is in the fine print of their disclosures ( lengthy and confusing fine print ), and that they have the right to hold my money for six months. Its abusive. Its not right. Ive been a PayPal customer with this same account for many years. To my knowledge theres never been anything Ive done to cause this account shut-down and to cause them to hold my funds XXXX. They would not give me any information, and treated me like Id done something wrong. Im at a loss. I asked if I could escalate my case for resolution and a rep in their Limitations Dept said their decision was final and that there was no other option than to wait until XXXX to get my money back. Theyd never contacted me. Theyd never said anything. Just a final verdict, no recourse, and theyre holding my money. How can they legally just take my money? When I asked him why theyd want to turn off my account and lose a customer he told me We ban people every day. Banning customers with a solid usage history and lots of potential future value seems like a bad business practice, but not allowing people to transfer their money from their PayPal account to their bank account seems like it warrants an investigation. Is that even legal?
Company Response:
State: UT
Zip: 840XX
Submitted Via: Web
Date Sent: 2023-07-29
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-29
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal recently closed my account which I have utilized for the last 15 years. Specifically, the account closure was triggered by me purchasing nutritional supplements from a company called XXXX ( in which PayPal was the payment processor ). I authorized these transactions to XXXX using my PayPal account and specifically paid with prepaid XXXX Debit Cards ( that I received as a work incentive and thus wanted to use before they expired ). PayPal accepted my prepaid XXXX Debit Cards and at no time was I told I couldn't use these on PayPal. I received my suplement order from XXXX and was charged correctly via my PayPal account. Needless to say the transaction itself went of seamless and as expected. It wasn't until weeks later when my PayPal account was closed did I fully understand the gravity of my mistake. It was explained to me that using multiple XXXX debit cards is concern for PayPal and raised a red flag. It was also explained to me XXXX was under litigation with XXXX XXXX. Needless to say, these two things led to the closure of my PayPal account. Now what is unfair to me is PayPal accepted my XXXX Debit Cards and at no time was I told this could jeopardize my PayPal account. I would have never used them on PayPal if I was warned. Secondly, PayPal allowed XXXX to open an account on their platform and allowed me to pay them. If they have issue with their PayPal customers using XXXX, why allow XXXX on the platform. It seems XXXX should be punished with the closure of their PayPal account not me. Essentially I was penalized for paying a merchant they allowed me to pay.
Company Response:
State: IL
Zip: 60543
Submitted Via: Web
Date Sent: 2023-07-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-29
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hello, my name is XXXX XXXX. My issue is that i recive a email about my account has been permanent limited ( You can no longer do business with PayPal ( XXXX ID - XXXX ) XXXX, what is paypal object to do this when my account has never been asociate with any problem. i already had this limitation before and was already resolve ( Id. de referencia : XXXX ), i submit all the information without any problem. Why you place a new limitation again with excuse for hold my money, i dont think there is any risk with nothing on my account. i always use paypal in according to the policy. i guess paypal is for send and received money so, what is the reason of my limitation??? If there is a mistake will you please help me to fix this problem?? i will apreciate if you can review my account and i m sure that is nothing wrong or with any risk asociate. i hope you guys help me please. XXXX XXXX
Company Response:
State: OH
Zip: 43232
Submitted Via: Web
Date Sent: 2023-07-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-30
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I have XXXX dollars in a Venmo account in the Venmo balance actually and they have froze my account 2 times within XXXX this last time haven't heard anything from them and it's going on 10 days I've called multiple times and submitted claims after claims and still is suspended gave them my info and still nothing.
Company Response:
State: NE
Zip: 688XX
Submitted Via: Web
Date Sent: 2023-07-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A