Date Received: 2023-07-31
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I provide legal services. A payment was sent to me via Paypal and I received notification via my Paypal account that payment had been received by Paypal. I took the necessary steps to confirm the payment and created the invoice for the services on the Paypal site. I then received notification from Paypal that the funds were on hold and would be on hold until XX/XX/2023. It was my understanding that creating the invoice and confirming the payment would result in release of the payment. I spoke to my client who also called Paypal and confirmed the payment. He gave me the number for customer service where he had just spoken to someone. I called this number and the customer service representative told me that the funds were on hold and would remain that way. I am not aware of any prior communication from Paypal that gave me notice that payments would be placed on hold. I note that Paypal immediately deducted their fee. There is no basis for placement of money on hold which is received by Paypal. I would like for an investigation to be conducted of this business practice of holding funds. It is my understanding that this entity is in the practice of funds transfer and should undertake this process without a hold on funds in their possession. If the practice of Paypal is to hold funds this information should be conveyed to Paypal users.
Company Response:
State: NJ
Zip: 07090
Submitted Via: Web
Date Sent: 2023-07-31
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-31
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My PayPal account has been permanently limited for no reason I cant transfer and receive and my money is stuck in the account while I havent done anything wrong
Company Response:
State: WA
Zip: 98248
Submitted Via: Web
Date Sent: 2023-07-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-31
Issue: Fraud or scam
Subissue:
Consumer Complaint: Re-claim # ( XXXX ) For the bank Re Claim # ( XXXX ) For the bank I am writing this letter to inform you why I am filing this dispute. In XXXX I hired XXXX, thinking that they were XXXX they misrepresented themselves to be XXXX and charged me the same fee as real XXXX. To design custom home plan drawing, I paid {$4600.00} on XX/XX/XXXX as a deposit to get the work started. We went back and forth for several months, from the start it was very hard to communicate with this person after they receive the deposit the project was to take a month but due to not being able to communicate with this person it took a lot longer than I was told it would take but because I paid the deposit I still work with the hoping that we could get the results that I was expected and that I paid for. I also did a dispute in XX/XX/XXXX, because I could not get ahold of him. After the dispute was filed, I got his attention and he asked me to close the claim and he would do better communicating with me and the builder when we where ready to work, I was also told that service comes with several modifications as needed by the city or builder and the XXXX, that he would stay with the project until the building was completed. They also misrepresented themselves as an XXXX I thought I was hiring real XXXX He completes a draft and then told me I needed to pay the other half {$4600.00} on XX/XX/XXXX, I filed a despite with my bank I am told that its over the time for the dispute. I am still out {$9300.00} with nothing to show for it I XXXX upload an example of what I was expecting and what I received and what I should have received.
Company Response:
State: GA
Zip: 30004
Submitted Via: Web
Date Sent: 2023-07-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-31
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: This is in regards to my PayPal account and PayPal credit card. I had money deposited into my PayPal account by XXXX XXXX, an app. I used the money to pay my PayPal credit card. At the same time, other transactions, which I thought would come from either my PayPal credit or checking account ( both with money to cover ) were deducted from the money that should have went into the PayPal credit account. This made the payment not able to process and I was charged a {$27.00} fee.
Company Response:
State: TX
Zip: 75007
Submitted Via: Web
Date Sent: 2023-07-31
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-31
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2023 a seller used a fake name and account to sell football tickets. Everything seemed legit until I sent the money. Once money was sent, I did not receive the tickets. I sent {$500.00}. I should have trusted my gut but have done these transactions in the past and they were fine. This one was not. I reported this to PayPal and they just said a complaint was filed. I am trying to stop the payment to the person. The email they provided is XXXX. Need to make sure they do nothing like this again.
Company Response:
State: MO
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-07-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-31
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I received a new XXXX and signed into my Venmo account with my new phone on XX/XX/23. I then tried to send money to a friend and it said my account has been suspended, even thought I was able to sign into my account and verify it was my account. When I called a rep for Venmo, they said it would 3-5 business days to resolve the issue. I then received an email asking me to take a picture of my ID and send it with a picture of me holding it. I don't believe this is very secure and it is not right that they are holding my money XXXX and not going to resolve it for 3-5 business days.
Company Response:
State: HI
Zip: 96740
Submitted Via: Web
Date Sent: 2023-07-31
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-31
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/XXXX, PayPal limited my account and restricted access to my funds/ balance for 180 days. After review, they " decided to permanently limit [ the ] account as [ they ] found potential risk associated with it ''. On XX/XX/XXXX, I reached out to customer service to get additional information on their decision, as well as to work to resolve the issue. After some back and forth, I was told " it looks like our Acceptable Use Policy Team has determined something associated with your account that violates our Policy. I apologize but I do not have any further details regarding this. I understand, this can be frustrating for you but the decision is final '' I was unable to get any additional detail and told PayPal could not disclose any specifics on their decision. I was also told there was no appeal process. It seems unacceptable for a company to be allowed to hold your money without being able to provide specifics or a way to resolve the issue. If helpful, I have screenshots of my discussion with customer service.
Company Response:
State: NY
Zip: 10010
Submitted Via: Web
Date Sent: 2023-07-31
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-31
Issue: Fraud or scam
Subissue:
Consumer Complaint: A friend of mine XXXX XXXX transferred me {$1500.00}, reimbursement of a pool heater I help them with, through money transfer service Venmo/PayPal . I verified my identity by uploading my drivers license linking my bank account so forth so on. I then transferred {$800.00} from that account and showed it was pending as of XX/XX/XXXX, I received an email from Venmo, stating that my financial institution would have the fines between 1 to 3 business days by the third business day. Venmo suspended my account with no communication other than automated and said that I was in violation of their personal Venmo agreement they wouldnt give me a reason as to why or even ask me questions, and the only thing that I can assume is that they assumed this was a transaction of goods and services and they were concerned about a charge back. This was not the case and wouldnt even allow myself or XXXX XXXX to verify this and now theyre justifying placing a hold on my {$800.00} transfer to my linked in verified bank account for six months I cant believe this is legal, they wouldnt even give us the option to transfer the {$800.00} back to XXXX XXXX Venmo account and her and I could work out payment arrangements for reimbursement some other way. This was an authorized transaction money transfer between friends and family not goods and services for Venmo to justify placing a hold of {$800.00} of peoples money for no just cause for six months is completely unacceptable especially with no communication for almost 5 to 7 business days after the fact.
Company Response:
State: TX
Zip: 77586
Submitted Via: Web
Date Sent: 2023-07-31
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-31
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear PayPal Support, I hope this message finds you well. I am writing to express my deep concern and disappointment regarding the permanent limitation placed on my PayPal account XXXX. I firmly believe that this limitation is a result of a mistake, as I have not knowingly violated any PayPal policies or engaged in any prohibited activities. Firstly, I have always used my PayPal account responsibly, ensuring compliance with all terms and conditions outlined by PayPal. I regularly review and adhere to your policies to ensure a smooth and trouble-free experience for both myself and other PayPal users . As such, I am confident that my account 's limitation is unjustified. Secondly, I assure you that I have never been involved in any fraudulent or unauthorized transactions. I take online security seriously and have taken necessary precautions to safeguard my account information and personal details. My utmost priority has always been to maintain the integrity of my PayPal account and utilize it solely for legitimate transactions. Considering the above points, I kindly request that PayPal re-investigate my case in detail. I understand that human errors can occur, and I am hopeful that, upon closer examination, this limitation can be lifted, allowing me to resume normal use of my account. I sincerely value the services provided by PayPal and wish to continue utilizing its secure and efficient platform for online transactions. Therefore, I humbly appeal to PayPal 's sense of fairness and understanding to reconsider the current limitation on my account. I genuinely hope that this matter can be resolved amicably and that my account can be reinstated. Please let me know if any further information is required to facilitate the review process. I am more than willing to provide any necessary details to support my case. Thank you for your attention to this matter. I look forward to a positive resolution and the restoration of my PayPal account. Sincerely, XXXX XXXX
Company Response:
State: MD
Zip: 21014
Submitted Via: Web
Date Sent: 2023-07-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-31
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear PayPal Support Team, I hope this message finds you well. I am writing to submit a formal complaint and appeal regarding the permanent limitation placed on my PayPal account. I firmly believe that this limitation was a result of a mistake and that I have not violated any of PayPal 's policies or guidelines. Firstly, I would like to emphasize that I have been a loyal and responsible PayPal user for [ duration ] years. Throughout this period, I have conducted all my transactions with utmost care and adherence to PayPal 's terms of service. I have never engaged in any activities that could be considered a violation of your policies. Considering the above, I kindly request PayPal to re-investigate my case thoroughly. I understand that errors can occur, and I am hopeful that upon review, you will find no justifiable reason to keep my account permanently limited. It is my sincere hope that you will take the necessary steps to rectify this situation promptly. My PayPal account has been an essential tool for managing my finances, both personally and professionally. The limitations imposed on it have caused significant inconvenience and distress. Restoring my account would enable me to resume normal operations and continue using PayPal 's secure and convenient services. I kindly request your utmost attention to this matter and a swift resolution. If you require any additional information or clarification, please do not hesitate to reach out to me at XXXX. Thank you for your understanding and cooperation in this appeal process. I look forward to hearing from you soon with a favorable update on my account status. Sincerely, XXXX XXXX
Company Response:
State: OH
Zip: 44446
Submitted Via: Web
Date Sent: 2023-07-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A