Date Received: 2023-08-02
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I hope this message finds you well. I am writing to appeal the permanent limitation placed on my PayPal account ( email address : XXXX ). I believe this decision was made in error and would like to provide the following key points for your consideration : Mistaken Limitation : I firmly believe that the limitation on my account is a result of a misunderstanding or an unintended mistake. I have always used my PayPal account responsibly and have never engaged in any activities that would violate PayPal 's policies. Compliance with Policies : Throughout my usage of PayPal, I hav e been diligent in adhering to all terms and conditions outlined in PayPal 's User Agreement and Acceptable Use Policy. I take great care to ensure that all my transactions are legitimate and in full compliance with the platform 's guidelines. Request for Re-investigation : I kindly request PayPal to re-investigate my account and thoroughly review the circumstances surrounding the limitation. I am confident that a closer examination will reveal that there have been no policy violations on my part. Account Restoration : If the re-investigation confirms that the limitation was indeed placed in error, I kindly ask that you reinstate my account at the earliest convenience. My PayPal account is essential for my day-to-day financial transactions, and its suspension has caused significant inconvenience. In conclusion, I sincerely believe that my account was mistakenly and unjustly limited. I trust in PayPal 's commitment to fairness and transparency and hope that you will reevaluate my case promptly. Thank you for your attention to this matter. I look forward to a resolution that allows me to continue using PayPal 's services without interruption. If any additional information is required from my end, please do not hesitate to contact me at the provided email address. Best regards, XXXX XXXX
Company Response:
State: CA
Zip: 92027
Submitted Via: Web
Date Sent: 2023-08-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-02
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Venmo has unexpectedly closed my business account and has said it does not have to tell me why. I have never had a chargeback and am signed up as a business account vs a personal account and have been happy to pay the business fees as legally bound. With Venmo closing my account ( which I understand as a private business they have that ability and do not have disclose why, despite being incredibly frustrating ), they are holding over {$1700.00} in funds for the next 6 months to " protect themselves against chargebacks ''. I have NEVER had a chargeback and in fact, the funds that are there are for purchases that have already been received by the buyers without any issue. I believe that Venmo, in addition to other money apps such as XXXX, hold funds from small businesses so that they can earn interest on these funds before having to release them to the business. It's incredibly harmful to small business owners to have funds held for no good reason. I would understand a small portion MAYBE for chargeback protection, but I've had this account for over 2 years with zero issues and zero chargebacks. Venmo even reversed a transfer I had initiated ( I always transfer money immediately for exactly this reason ) before they sent me an email saying they were closing my account.
Company Response:
State: MN
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-08-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-02
Issue: Other service problem
Subissue:
Consumer Complaint: I have created a new account with XXXX. However, I was not able to link neither my bank account, nor my debit card to my account. Every time I receive a message saying that the details I have entered are incorrect. While I have double checked multiple times that the details I have enetred match exactly the details I have on file with the bank. When contacting customer service, it is absolutely impossible to contact a real person and get an answer about my issue. They suggest to contact the support team through chat. Every time I tried to do that I get the following response : " I'm sorry, but no Customer Support Agents are available at the moment. Please try again later or browse the PayPal Help Center for answers to frequently asked questions. ". I tried to contact PayPal customer service team via chat ( as there is no other means of contact available ) multiple times during different times of the day and always get the same reply " I'm sorry, but no Customer Support Agents are available at the moment. Please try again later or browse the PayPal Help Center for answers to frequently asked questions. ". When I am asking when can I contact so that there is a Customer Support Agent available - there is no response. Neither there is an indication of the working hours of the Customer Service Agents available on PayPal website. Whatever the issue might be, there is practically no way to contac the company. This is absolutely unacceptable. There no support. The only way to communicate with Paypal is via chat where I always get the same answer " I'm sorry, but no Customer Support Agents are available at the moment. Please try again later or browse the PayPal Help Center for answers to frequently asked questions. ". I believe that any company in any industry has to have means for customer to raise questions, concerns and get support. If the company does not provide means for customer support and feedback- it is a violation of customer rights.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-08-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-02
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: PayPal is charging, without permission, checking account, when credit card is declined. It puts it's customer at risk of running into financial problems, with the bank which it's charging without a permission, due to unexpected event with the credit card security check.
Company Response:
State: MI
Zip: 48092
Submitted Via: Web
Date Sent: 2023-08-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-02
Issue: Fraud or scam
Subissue:
Consumer Complaint: I paid with Venmo {$2500.00} down payment on XX/XX/2023 for windows replacement for XXXX windows in my house to a repair man. I toggled the purchase protection option to protect me from scams. However, when I finally realized I was scammed and no service or product was delivered 3 months after I put the down payment, I contacted Venmo to get my money refunded on XX/XX/2023. They denied my request stating that the purchase protection feature was never activated. I am very confident I toggled that feature as I was deliberately trying to protect myself when purchased the windows and I informed the repair man that I was using that Venmo feature. I later found out that many people on online ( XXXX ) forums have had this problem too with Venmo!!
Company Response:
State: NC
Zip: 27514
Submitted Via: Web
Date Sent: 2023-08-02
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-02
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I hope this message finds you well. I am writing to address a matter of utmost importance concerning my PayPal account with the email address XXXX. I recently received notification that my account has been permanently limited, and I must express my deep concern and disbelief regarding this decision. I firmly believe that this limitation must have been placed on my account by mistake. I have been a loyal PayPal user for many years, and I have always adhered to PayPal 's policies and guidelines. I would like to emphasize that I have not violated any of PayPal 's terms of service or policies, knowingly or unknowingly. I take pride in conducting my transactions with honesty and integrity, ensuring that all my activities comply with PayPal 's guidelines. In light of this, I kindly request PayPal to reconsider and thoroughly re-investigate my case. I am confident that upon closer examination, it will become evident that there has been a misunderstanding or misinterpretation leading to this unfortunate limitation. I sincerely hope that PayPal will grant me the opportunity to rectify any discrepancies and demonstrate my commitment to upholding the principles that PayPal values. It is of great importance to me to have my account reinstated, as it plays a crucial role in both personal and professional financial transactions. I understand the need for security measures to safeguard the platform and its users, and I fully support PayPal 's efforts in this regard. However, I humbly request a fair chance to present my case and prove my innocence in this matter. I kindly urge you to treat this appeal with the utmost priority and urgency, as I am eager to reach a resolution at the earliest possible time. I have complete faith in PayPal 's commitment to fairness and am hopeful that my appeal will be considered with an open mind. Thank you for your attention to this matter. I look forward to a positive response and the reinstatement of my PayPal account.
Company Response:
State: FL
Zip: 34953
Submitted Via: Web
Date Sent: 2023-08-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-02
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I hope this message finds you well. I am writing to submit a complaint and appeal regarding the permanent limitation placed on my PayPal account ( XXXX ). I strongly believe that this limitation is a result of a mistake, as I have not engaged in any activities that violate PayPal 's policies. Firstly, I would like to emphasize that I have been a loyal and responsible PayPal user for several years, and I have always adhered to the terms and conditions outlined by PayPal. I have never conducted any transactions that go against your policies, and I have consistently provided accurate and verifiable information during my account usage. Regrettably, I was taken aback when I received the notice about my account 's permanent limitation. I have reviewed your policies thoroughly, and I can confirm that I have not violated any of them. Therefore, I kindly request PayPal to re-investigate my case diligently to rectify this situation. I understand the importance of maintaining a secure and trustworthy platform, and I fully support PayPal 's efforts in safeguarding its community from fraudulent activities. Nevertheless, I am certain that my account has been mistakenly flagged, and I am willing to cooperate fully with any investigation required to clear my account of any suspicion. Considering my longstanding history with PayPal and my commitment to adhering to your policies, I sincerely hope that you will reconsider your decision to permanently limit my account. Restoring my account would not only reinstate my access to essential financial services but also reaffirm my trust in PayPal as a reliable payment platform. I kindly ask that you give my appeal the attention it deserves and conduct a thorough re-evaluation of my account activity. I trust that your re-investigation will result in the reversal of this limitation, allowing me to resume my normal account usage without further disruption. Thank you for your time and understanding. I eagerly await your response and a resolution to this matter.
Company Response:
State: VA
Zip: 23321
Submitted Via: Web
Date Sent: 2023-08-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-02
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I hope this message finds you well. I am writing to express my deep concern regarding the permanent limitation placed on my PayPal account ( XXXX ). I firmly believe that this decision was made in error, and I would like to appeal for a re-evaluation of my case. Firstly, I want to emphasize that I have always been diligent in adhering to PayPal 's policies and guidelines. To the best of my knowledge, I have not engaged in any activity that could be considered a violation of your terms of service. I have used my PayPal account for personal transactions and occasional online purchases only. I am kindly requesting that you thoroughly review my account activity and reconsider the limitation that has been imposed. I sincerely believe that this is an unfortunate misunderstanding, and I am confident that a second examination of the facts will reveal my compliance with PayPal 's policies. If there has been any issue or discrepancy related to my account, I am more than willing to provide any additional information or clarification required for the investigation process. My intention is not to cause any inconvenience, but rather to seek fair treatment and a resolution to this matter. In light of the above points, I kindly appeal to you to re-investigate my case promptly and, if deemed appropriate, lift the limitation on my account. I value the services provided by PayPal and wish to continue using the platform for secure and seamless transactions. Thank you for taking the time to consider my appeal. I trust that you will handle this matter with utmost care and professionalism. If there is any further information required from my end, please do not hesitate to reach out to me at the email address associated with my account.
Company Response:
State: AL
Zip: 359XX
Submitted Via: Web
Date Sent: 2023-08-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-03
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Friend sends me {$300.00} on XX/XX/XXXX to my Venmo account, I never use the app but end up jumping through all their hoops. Password, bank account, identity, address, transactions, and after verifying all of that I log into today and my account is suspended. I received an email and I contact the help phone number, they begin to tell me that there is nothing I can do and I need to wait for the account support specialist to email which can take up to 5-7 days. I tell them this is unacceptable and ask to speak to a supervisor, when I spoke to XXXX she told me that she cant provide me with the details on why my account is suspended after performing all the above actions and then tells me its 7-10 days before I may receive an email. I ask why I cant speak to anyone and they said there is no way to contact an account specialist outside of email. They are refusing to verify me or put my account back into good standing so I can just pull the measly {$300.00} out and delete this. They have no right to hold my money without any justification or reasoning and tell me there is nothing I can do for 7-10 days. This is not ethical nor reasonable, I can literally go buy a XXXX faster than I can get a response. If they are going to hold my money then interest needs to be paid.
Company Response:
State: IL
Zip: 60007
Submitted Via: Web
Date Sent: 2023-08-03
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-03
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: MY COMPLAINT IS AGAINST VENMO I CALLED THEM TWICE XXXX XXXX XXXX XXXX 10 DAYS AGO I WENT TO TRANSFER MY FUNDS FROM VENMO TO MY CHECKING ACCOUNT TRANSFER WON'T GO THROUGH STATES MY VENMO ACCOUNT IS SUSPENDED WHEN I CALL VENMO THEY HAVE NO ANSWERS WHY MY ACCOUNT IS SUSPENDED AND TOLD ME CHECK MY EMAIL FOR RESPONSE VENMO HAS NOT EMAILED ME AND WONT ALLOW ME ACCESS TO MY FUNDS I HAVE BILLS I NEED ACCESS TO MY MONEY VENMO CUSTOMER SERVICE IS A JOKE AND VENMO SHOULD NEEDS TO BE FINED HEAVILY FOR BLOCKING ME ACCESS TO MY MONEY THANK YOU XXXX XXXX XXXX XXXX XXXX
Company Response:
State: NJ
Zip: 07731
Submitted Via: Web
Date Sent: 2023-08-03
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A