Date Received: 2023-08-07
Issue: Fraud or scam
Subissue:
Consumer Complaint: XXXX Was offered concert tickets via a local XXXX page. Was asked to send payment via Venmo. Was given tickets for {$400.00} but only sent {$200.00}. I said to send me 2 tickets and then I will send you the remaining money. They committed in writing to transfer the tickets via XXXX. They then said they can not transfer just one ticket and I need to pay for all four. I knew that was false because thats not how it XXXX works. I am mediately requested that they Venmo my {$200.00} back. They asked to confirm my account, and then they disappeared and never sent the money. Venmo said they would investigate it but from everything Ive read they dont protect people. I would not want this to happen to anybody else.
Company Response:
State: IN
Zip: 46038
Submitted Via: Web
Date Sent: 2023-08-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-07
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX, I paid {$200.00} to a XXXX user, " XXXX XXXX, '' for a XXXX XXXX transaction. The transaction was paid through my Venmo account balance to the Venmo account user, XXXX XXXX, @ XXXX. XXXX XXXX, XXXX XXXX, or XXXX XXXX ( probably all fake names ) never delivered the item. When confronted through the XXXXXXXX XXXX they admitted to being a scammer and proceeded to leave the conversation. On XX/XX/XXXX, I reached out to Venmo support to report the fraudulent charge. XXXX XXXX from Venmo support stated that their team would " take appropriate actions against that account '' as well as have the specialist team " get your money back. '' All quotes are verbatim what XXXX said. I had to personally follow up with Venmo weekly in order to obtain any sort of follow up. On XX/XX/XXXX, they informed me that they denied my unauthorized payment claim and closed my case, even though I have written proof of the other party admitting to being a scammer, taking my money, and refusing to deliver a promised service.
Company Response:
State: WA
Zip: 98199
Submitted Via: Web
Date Sent: 2023-08-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-08
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On or around XX/XX/2023 I realized my PayPal account was hacked. My password and security questions were changed as well as my passwords. 3 transactions were made. 1 ) {$280.00} was transferred to my account. Transaction ID : XXXX XX/XX/2023 XXXX ) {$290.00} was sent to someone named XXXX XXXX XXXX ID XXXX Transaction date XX/XX/2023 XXXX ) XXXX was sent to XXXX XXXX XXXX ID XXXX Transaction date XX/XX/2023 XXXX ) On XX/XX/XXXX there was a dispute on my account regarding a transaction I did not make. XXXX XXXX disputed XXXX Transaction ID XXXX Case ID XXXX PayPal sent an email regarding suspicious activity on my account and locked my account. I called PayPal to report that my account had been hacked and I did not make these transactions. They guided me through the steps to reactivate my account which I did. On XX/XX/XXXX I called PayPal to discuss the dispute email I received and was told that since I had already called to report the fraudulent activity they were looking into it and no action on my part was required. I received a notice that the case was resolved in the buyers favor and my PayPal account showed as negative XXXX I called PayPal to explain that I did not make this transaction and my account should not be negative. I filed 2 cases both of which were closed saying they do not see fradulent activity. I have been calling PayPal to explain that I did not make a transaction with XXXX XXXX and that I am not a seller on PayPal and I do not have an open XXXX XXXX account which is where the money was sent. On XX/XX/XXXX I called PayPal to open a dispute again and was told that prior disputes were not resolved because inadequate information was provided to the back office investigating my claim. On XX/XX/2023 I attempted to make a purchase with the on-line retailer XXXX using my PayPal account XXXX Instead of processing my transaction for {$110.00}, PayPal took {$290.00} from my account although this is not money I owe. I am looking to have PayPal thoroughly investigate my situation and return the funds owed to me.
Company Response:
State: GA
Zip: 30342
Submitted Via: Web
Date Sent: 2023-08-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-07
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was looking online for a new place to rent and while on XXXX I found a cute little two bedroom two bath place that was only {$750.00} to rent I asked for more information on it the owner had got a hold of me through text message and said that he had picked me to be the person that he wanted to be the tenant he said he wanted XXXX that was the first month 's rent and deposit I told him that I would give him half {$670.00} and when I got the keys through the mail the other XXXX is what I would do he agreed. He told me to do it through PayPal but to make sure I pick the friends and family option. I've never done anything like this before so I trusted him and then once he got the money he quit talking to me or taking any of my phone calls text messages for a good 4 hours 5 hours after he received my money I filed a dispute with PayPal and they said they were going to do their little investigation thing that they had Frozen funds. Then on the XXXX of XXXX I get an email from PayPal saying that they didn't see any transactions that were unusual that they went ahead and refunded the money to the recipient not to me I asked him how they thought that was right because that was my money and I never got the keys or lease that he said he would mail to me. He took my money and never gave me the house that I was supposed to rent I asked paypal to give it back and redo their investigation if that's what they had to do but I have nothing to show for my {$670.00}. I'm a single mother of XXXX XXXXhildren and this guy took advantage of me and PayPal went along with it and let him do it. I just want some help to get my money back it's only {$670.00} I understand that but that's a lot of money when you're a single parent with two children and trying to find a place to live.
Company Response:
State: CA
Zip: 954XX
Submitted Via: Web
Date Sent: 2023-08-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-07
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2023 I had chose PayPal option to send my boyfriend a payment to pay our rent through XXXX XXXX for the amount of XXXX. I tried sending using my PayPal balance account money and it first had declined it just said could not process it, however it was deducted still and " sent '' completed by PayPal but XXXX said cancelled. I contacted XXXX and they said they sent the payment then declining it right after so they could not send it they cancelled it and any money taken was refunded instantly. I contacted PayPal they said no refund was given both companies advised the time frame for all refunds were to be given before any dispute or investigation. It had been a few days after PayPal said to file a dispute while I was on the chat messages for XXXX I did they closed it right away since one of 3 options they said did not fit criteria, that failed. I was given " rest assured '' we will not let you lose your money, and XXXX gave me all the info and screenshots to show PayPal that they refunded it, and also that it was an error to see why that PayPal had the issue sending and receiving refund to begin with. I know the amount on the refund was XXXX and the payment sent was for XXXX XXXX confirmed that was the correct amount refunded under that transaction, and when I requested it I did XXXX at first adjusted it to XXXX just in case it had a fee, but it was confirmed it was refunded. PayPal claims they have no issue on refunding or sending I sent my boyfriend bill money and he has sent me money using XXXX all the time my first time using PayPal to send. XXXX had sent me money with XXXX into my PayPal account but I never to him with it just this time it failed on one end and was sent as completed on other end. Same transaction status was recorded for 30 days on PayPal then after 30 days it changed to Hold for chargeback, reversal or dispute. I contacted PayPal and I did a 3 way call to XXXX to tell them no refund was sent XXXX has failed to resolve anything after they opened another claim. Last response was PayPal is the issue on payments again, and for the 10th time to upload the statement showing no refund was sent and no response to that since 6-7 days ago again. PayPal claims there is no hold on account, and I get I have to contact PayPal to resolve anything, from XXXX. I need them to communicate my single attempt to send with PayPal Balance for XXXX had been missing for over 35 plus days now. Basically PayPal said I am not covered under any protection for Friends and Family personal payment, although is that even legal if they declined it and caused the problem to begin with? Completed it said but if they wont allow it to be sent to recipient then they are probably not allowing it come back either.. I have used hundreds of times XXXX on XXXX to send and receive money and if an issue was caused they always fixed it and I know PayPal is easier to contact but they should be the one to tell me why it was declined to begin with, and why the status is changing saying a hold is in place after 30 days, due to the dispute I was told to open to get resolution, and the choice I made was unauthorized access, being the only one that was close to even dispute it. They all say well the dispute wad closed because you put unauthorized access, and yes I explained it was best option. I also showed them the screenshot of the message inquiry about it on day 1-2 they had a XXXX XXXX attached to the 2nd failed attempt that was declined as well. Also saying that the payment was to XXXX I initiated it to XXXX for the XXXX and the payment showed as XXXX but corrected when XXXX said it was XXXX for confirmation that was sent not the XXXX that stems from the request starting at XXXX and I adjusted it to XXXX in case of fees. It was refunded and PayPal is having a error receiving it and needs to check and contact XXXX. I am the Consumer who had to be sent as the middle man to both places for weeks to get anyone to respond, supervisor at PayPal said sorry I know how this seems unfair but they can not do anything more, and I am not going to receive funds unless someone on XXXX end finds error and corrects it, feel the same way with PayPal though. I have to be covered under some law they can not just keep money, and not fix it on both ends this is not a normal circumstance of a sent declined and refunded payment it is not a small payment. PayPal also kept suggesting file a chargeback with Bank knowing they were the payment provider of balance not a bank institution
Company Response:
State: MI
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-08-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-07
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: A friend of mine accidentally sent money to the wrong account and PayPal and just as usual, the crooked people at PayPal will not allow me to refund her until they receive some information. They told her to open a case which she did, and they still holding her money. When I tried to refund, they are asking me to send {$550.00} of my own money back. I don't use PayPal or this business anymore because they are crooked and stolen millions of dollars from members. After sending some information, they decided to permanently limit the account and now she's stuck waiting for her money back. PayPal is the worst company that ever created. They steal all your money for months. I need them to give her the money back Here is the case number : XXXX
Company Response:
State: CA
Zip: 93536
Submitted Via: Web
Date Sent: 2023-08-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-05
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: XX/XX/2023 PayPal I Sent My XXXX {$190.00} PayPal Charged A Transaction Fee {$5.00} She Only Received {$180.00} XX/XX/2023 PayPal I Sent my XXXX {$1100.00} PayPal Charged A Tranaction Fee {$35.00} She Only Received {$1100.00} In Both Cases There Is No Transaction! There Is No Shipment! This Was Simply Money Sent To Family Member! Since There Is No Transaction No Shipment No Transaction Fee Is Applicable! Consequently No Transaction Fee Should Have Been Charged! I Want Both Fees {$5.00} {$35.00} For Total {$40.00} Refunded! Asap! These XXXX Fees Should Be Investigated! I'm Sure I'm Not The Only Person That Have Been Erroneously Charged These So Called Transaction Fees When In Fact There Was No Transaction! Your Assistance Is Greatly Appreciated!
Company Response:
State: NV
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-08-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-05
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I received a text message from PayPal and it stated that I made a payment to some man. I do not know this person and I was talking to the people at this phone number ( XXXX ) XXXX he hung up on me when I stated that I was reporting this to the FTC. I have a picture of the message.
Company Response:
State: MI
Zip: 48111
Submitted Via: Web
Date Sent: 2023-08-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-05
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal has been refusing to let me withdraw my funds from my PayPal account. I have a balance of nearly {$2500.00} in my PayPal account and I have been trying to withdraw my funds using the two options they provide : ( 1 ) transfer of the funds to my bank account that is verified on PayPal or ( 2 ) requesting that they send me a check. I have been trying to take this action for almost a week now, but all of my attempts have been blocked. I have contacted their customer service several times and each time they give me a different excuse, then they tell me they will resolve it, but it has not been resolved. I just want to withdraw MY money from PayPal and then very likely close my account with them, but they are not letting me withdraw my money.
Company Response:
State: CA
Zip: 92019
Submitted Via: Web
Date Sent: 2023-08-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-05
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: There was a charge made in my Venmo issued card. I did not place the order and did not receive the item that they said was ordered. The charge originated from XXXX. I contacted XXXX and they were not able to find an order associated with the transaction. The claim number is XXXX. I filed the dispute on XX/XX/XXXX. I was told they are waiting for the merchant to respond. To date the merchant has not responded. I contacted Venmo and was told the the mediated the dispute on XX/XX/24 and I have to wait 50 days from that date for the merchant to respond. This pushes the time to almost 5 months. I dont understand why I am waiting additional time for an unresponsive merchant to respond. They keep extending the time for a resolution. This seems unethical. Im sure there is a time frame for this. I recommend people be very careful with using Venmo. They do not have the interest of their ad users as a priority and do not protect them.
Company Response:
State: NY
Zip: 10463
Submitted Via: Web
Date Sent: 2023-09-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A