Date Received: 2023-08-04
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: Added {$100.00} to pay bill. With Venmo money was withdrawn and later on was messaged by Venmo saying I owed {$100.00} I had the XXXX that was withdrawn
Company Response:
State: VA
Zip: 23229
Submitted Via: Web
Date Sent: 2023-08-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-04
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2023, I purchased 2 concert tickets in the amount of {$1200.00} ( XXXX XXXXXXXX each ) and were asked to transfer to money through Venmo XXXX After the transaction happened, I learned that the Venmo account that I had sent money to was not the initial seller. Turned out the seller used her friend 's account to receive the money and had that person send the money to her. I waited for hours yet I did not receive the tickets and the seller stopped responding to my messages. Early morning on XX/XX/2023, I called Venmo to report the transaction and was told they would take care of it and would help me to get my money back. I also asked the Venmo receiver to send my money back as it was a scam but he told me he had already send the money to the seller ( his friend ). At that time, the transaction was still pending on my bank account so I called the bank to stopped the transaction before it finalized. The bank was able to stopped the transaction with the charge of {$35.00}. On XX/XX/2023, I received an email notifying me that my Venmo account was frozen because of negative balance. Turned out Venmo sent the money to the receiver while the transaction was still pending on my bank account and now Venmo wanted me to pay them back the funds they had sent to the scammers. I contacted Venmo with the hope they could at least take proper actions against scammers and requested the money back from them. Yet it did not happened. They never asked for any proof or information regarding the scam nor willing to resolve the issue. As a customer and a victim of a scam, I was lucky to get my money back in timely manner, yet Venmo is now after me for the funds and sending me notices that they would give my information to a debt collector agency. As Venmo is with Paypal, on XX/XX/2023, Paypal sent me another notice to request me to pay back the fund. Venmo has been used as a mean to scam people and they are not taking proper actions to protect their customers who are victims of scams. Instead, they're after us victim and pretty much not doing anything to the scammers. I know there are a lot of people out there who are unfortunate for not being able to get their money back. I was able to through my bank, and now Venmo 's collecting debt from a victim which is absolutely obstructive. I hope by raising my voice and submitting my case, CFPB will help us victims to at least correct Venmo 's procedures in handling cases like these.
Company Response:
State: CA
Zip: 92122
Submitted Via: Web
Date Sent: 2023-08-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-05
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: It's been a few months that they won't let me log in to my paypal and now I received a letter and that according to what I owe them money, but they haven't let me log in for months and apparently someone logged in and changed the password
Company Response:
State: TX
Zip: 76148
Submitted Via: Web
Date Sent: 2023-08-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-03
Issue: Other transaction problem
Subissue:
Consumer Complaint: On Sunday XX/XX/23, 11 unauthorised transactions were done by someone from my paypal account. Money was transferred to someone in Canda, I raised the issued with paypal team in half an hour of these transactions, however paypal refunded for 7 transactions and 4 transactions were kept on hold, even after repeated emails and calls they didnt do anything and remaining transactions also got cleared from my account. After hundreds of followup, paypal refunded me for three more transactions keeping 1 transaction as pending. Kindly help
Company Response:
State: NJ
Zip: 08053
Submitted Via: Web
Date Sent: 2023-08-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-03
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I recently opened a Venmo account and upon account opening I was promoted to provide my full SSN, birthdate, photo of my driver license, etc. in order to fully verify my account, which I provided promptly. After two days I received an email which stated that my identity had been fully verified and that my account was good to go however Ive been unable to access the money in my balance by either transferring it to my linked debit card or send/receive paymentsboth of which should certainly be available after successfully verifying my identity. I have a {$400.00} balance in my account that has been stuck in there without any ability to access it whatsoever.
Company Response:
State: PA
Zip: 190XX
Submitted Via: Web
Date Sent: 2023-08-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-03
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I used Venmo to send money to a contractor for window replacement services at my house. I sent him {$13000.00} as a deposit. Not long after this transaction, the contractor found out there would be a problem sourcing the materials. So he promptly returned my payment of {$13000.00}. This left me with a deposit of {$13000.00} in my Venmo account. I tried to transfer this back to my checking account, but Venmo informed me that I have a limit of transfer to my bank of {$4900.00} per week. This means it would take 3 weeks to fully withdraw all the funds in my Venmo account, so I left the money in Venmo in anticipation of needing to send it to the contract at some point in the future. After XXXX hours of work, the contractor was able to secure the materials for my project, at which point I attempt to resend the {$13000.00} via Venmo. Venmo declined this transaction multiple times, so contacted their support and chatted with an agent for about XXXX min. The agent informed me that I had zero options to be able to get my money or to send it to anyone because the transaction was blocked by an automated security system. I asked multiple times to escalate the matter, but the agent informed me that this was futile because the company did not have a process to override the automated action and that no amount of escalation would resolve this. Essentially, Venmo is now holding my money hostage, and they can't even tell me whether I will be able to complete the transaction at a later date. I find it abhorrent that they don't even have a process to override an automated system, which has the effect of preventing a user from accessing funds. I would say this is theft of my money.
Company Response:
State: CO
Zip: 80304
Submitted Via: Web
Date Sent: 2023-08-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-03
Issue: Other transaction problem
Subissue:
Consumer Complaint: Today, XX/XX/2023, a handyman who did some work for me improperly sent me money as a " trade or service '' transaction. We contacted PayPal to get this reversed. We were told he could not cancel the transaction, and my only option was to enter tax ID information into PayPal, to issue him a refund, I would be charged a fee for the $ as a business transfer for XXXX and I would receive an IRS Tax form 1099 regarding the " business '' income for this transaction. I did not ask for this XXXX I did not accept this money. I am not a business. this money was sent by mistake by the other individual and now he can not access as well. I want this resolved without entering my tax information, without receiving a 1099 and the charge reversed for the handyman who made a mistake. How can someone just send $ to another as a trade or service and impose tax liability on another individual? PayPal needs to correct this and allow someone to opt out of receiving funds like this if not desired - and should require approval or other means to decline. Please help me correct this. I imagine I am not the only person who has dealt with this issue and this is unfair to me as a consumer and individual using a service to pay for purchases etc., not to receive funds.
Company Response:
State: MA
Zip: 024XX
Submitted Via: Web
Date Sent: 2023-08-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-03
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal froze my account when i havent broken any rules after promising to release my funds holding almost XXXX in there First it was XXXX XXXX now its XXXX XXXX ( after telling me theyd release in a few days ) I want my money
Company Response:
State: MA
Zip: 02145
Submitted Via: Web
Date Sent: 2023-08-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-04
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: Paypal has " decided '' for some reason that I'm doing something suspicious and risky and permanently limited my account, I have money in my account that they insist I can't withdraw for 180 days, but it still lets me add money. They are literally holding my own money XXXX for no reason. No disputes what so ever. No reason for them to hold the money, they claim they can't do anything for me. My paypal email is XXXX.
Company Response:
State: TN
Zip: 377XX
Submitted Via: Web
Date Sent: 2023-08-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-04
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal limited my account and requested that I submit my id, proof of address, and bank statements. I did. While submitting my info i got a message saying that my account was closed. I called paypal and spoke to XXXX. She was very nice and said the system was triggered with how my name was in my id. Frist, middle, Last, suffix paypal only allows for first and last name on profile. well the rep sent me a link via message center to submit the rest of my items and said that they have to be checked by a human. 2-5 day wait and i would hear back. called 2 days later spoke to XXXX. XXXX said everything was submitted, and this time ID was approved waiting on human to check the other papers. A healthcare bill, says my name and address, and bank statements. call today XXXX 5 days later, still no response.. I called spoke to XXXX, he said my account is perma closed and nothing can be done. I have been a paypal customer since XXXX, and now they closed my account with almost {$700.00} inside. I have never filed a dispute or had and real issues. I am asking that they reopen my account.
Company Response:
State: TX
Zip: 78574
Submitted Via: Web
Date Sent: 2023-08-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A