Date Received: 2023-08-09
Issue: Fraud or scam
Subissue:
Consumer Complaint: XX/XX/2023 I paid XXXX for an apartment I never got the keys for. I was coerced into sending the money friends and family because XXXX XXXX and XXXX XXXX created a sense of urgency saying that the quicker they recieved the money the quicker I would recieve the keys. I sent them the money friends and family, signed a lease and never got the keys to the apartment. I called the XXXX Sheriffs office and XXXX XXXX ( the lady who formulated the lease ) has an active warrant for scamming me out this {$3200.00} and when they catch XXXX, XXXX will be criminalized as well. Right is right and wrong is wrong. I paid for a service and never received the service. Justice in the court of law will be served to these XXXX girls and Im expecting PayPal not protect this girl and her scams. I am requesting that this money is charged back from her account and returned to me.
Company Response:
State: FL
Zip: 322XX
Submitted Via: Web
Date Sent: 2023-08-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-09
Issue: Fraud or scam
Subissue:
Consumer Complaint: I feel foolish that I even fell for the scam. I sent money to someone intending to buy a product and while the amount was not a great deal, I immediately reported it same day when I realized it was a scam. It cost me {$48.00} and {$100.00} respectively. PayPal responded almost immediately saying that it was not anything they could do. It was not even 3 hours did I send and then report the issue. The email almost felt auto-generated and not even looked at by a real person.
Company Response:
State: MI
Zip: 48198
Submitted Via: Web
Date Sent: 2023-08-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-10
Issue: Other service problem
Subissue:
Consumer Complaint: Venmo purports to be a money transfer service when it is in fact operating as a short-term XXXX equivalent . In its customer service rep 's own words, Venmo " fronts '' money that is paid to designated recipients immediately yet doesn't take payment from the sender 's bank account for XXXX days. This distinction becomes important for my own recent horrific experience : I initiated what I thought was a transfer but quickly noticed the originating bank account was XXXX that I had previously closed. I was unable to cancel the " transfer '' because Venmo had immediately deposited funds into the recipient 's account. Under the mistaken impression that this transaction would function like any actual transfer ( ACH, etc. ) where both the account and fund availability would be verified before flow of funds, I replicated the " transfer '' from an open account with the effect of Venmo immediately delivering to the recipient twice the intended amount. Within a couple of days, it became evident to me that Venmo had duped me into redundant transactions by purporting to be a transfer service rather than the " pay now, repay later '' fronting business they actually operate. I learned this through persistent account freeze emails from both Venmo and PayPal to my great disappointment since any real transfer service would first verify/validate the account then confirm fund availability rather than creating a fictitious transfer by " fronting '' funds they expect to be paid/repaid soon thereafter. When I called Venmo customer service in an attempt to set straight, the first call went straight to a collector who threatened to put me into collections status if I didn't pay immediately. Having an XXXX credit score and only XXXX missed payment in 30 years, this was naturally alarming. When I eventually talked their payments specialist off that ledge, he transferred me to an equally unhelpful customer service rep whose basic stance was " pay the money we duped you into redundantly sending or we'll send you back to collections. '' There was XXXX consumer-friendly concession that Venmo may have been in the wrong or could conceivably meet me in the middle. Although that rep was unwilling to help in any capacity ( except to send me back to collections ), he did provide the " fronting '' explanation that forms the basis of this complaint. Of course, he immediately denied the position he had articulated when I informed him that my next step would be a CFPB complaint. I believe that Venmo needs to be held accountable for deceptively purporting to be a transfer service like XXXX or even their sister/parent company PayPal when Venmo are undertaking none of the standard verification/validation measures available in abundance through any number of service providers and, in fact, industry standard for any legitimate transfer/payments service.
Company Response:
State: MD
Zip: 210XX
Submitted Via: Web
Date Sent: 2023-08-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-08
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: Unauthorized charge of XXXX on a PayPal debit Card.
Company Response:
State: GA
Zip: 30033
Submitted Via: Web
Date Sent: 2023-08-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-08
Issue: Wrong amount charged or received
Subissue:
Consumer Complaint: on XX/XX/23 I had made a instant transfer {$50.00} from my Venmo account ( XXXX ) to my XXXX account ( XXXX ). Transfer never made it. Spoke with XXXX at Venmo ( see attached docs ) he said the transfer made it to XXXX. I spoke with XXXXXXXX XXXX XXXX XXXX at call center, he said {$50.00} never made it and theres nothing he can do. Told me to have Venmo pull it back and credit my account. Venmo won't do it. see attached docs. Someone or a company has my {$50.00}. I want my {$50.00}!. I will escalate to XX/XX/XXXXor Atttorney General if needed.!
Company Response:
State: TN
Zip: 37421
Submitted Via: Web
Date Sent: 2023-08-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-08
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XXXX a {$100.00} transaction was performed from a PayPal account that I manage in the name XXXX XXXX XXXX XXXX to a merchant called XXXX XXXX XXXX XXXX XXXX I immediately disputed the transaction with PayPal via their online mechanism as the transaction was not performed by me or anyone authorized to do so. I do not recognize that merchant and have no idea what the transaction is. PayPal subsequently " Closed '' my dispute case saying only that they determined the transaction was not unauthorized but without providing any further details. I escalated that matter as a complaint via their online mechanism and they again subsequently " closed the case '' again simply repeating that they found no evidence that the account is unsecured and suggesting that I contact the merchant if I have any problems with " my purchase ''. I again escalated repeating that I did not make any purchase with this merchant, I have no idea who they are, and they have not responded to any emails that I've sent to them. PayPal has failed to provide any information about the transaction or how it was authorized, nor about how they seem to determine that the transaction was " not unauthorized ''. The transaction should be immediately reversed and they need to provide relevant information on how the transaction was authorized in the first place. I'm concerned that the significant balances that are sometimes held in our PayPal account are at risk of theft and PayPal is refusing to provide ANY protection or recourse against fraud committed on their payment platform.
Company Response:
State: TX
Zip: 78259
Submitted Via: Web
Date Sent: 2023-08-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-08
Issue: Fraud or scam
Subissue:
Consumer Complaint: Fraud invoice stating I owe money from paypal
Company Response:
State: NV
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-08-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-08
Issue: Fraud or scam
Subissue:
Consumer Complaint: PayPal and XXXX XXXX are illegally holding on to our former client XXXX XXXX paid and duly earned retainer fee of {$5000.00}. First this former client claimed she paid twice, which was proven to be a lie. Then she claimed she never received legal services, even though we provided a signed retainer contract plus a detailed itemized billing statement showing she did in fact receive legal services. PayPal and XXXX XXXX should not be allowed to replace the courts or judiciary but should only make sure that the client signed the contract and received the services. Please investigate and advise. Big Tech Payment Systems Are Slowly Replacing The XXXX XXXX XXXX XXXX XXXX
Company Response:
State: NY
Zip: 100XX
Submitted Via: Web
Date Sent: 2023-08-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-08
Issue: Other transaction problem
Subissue:
Consumer Complaint: I purchased XXXX through PayPal but was unable to transfer the XXXX to my personal wallet. Customer service stated that it was due to a security issue and that ability had been frozen. They were unable to specify why my ability to transfer funds was frozen or deemed a security risk, unable to override the freeze and unable to offer a definite time before transfers would be available. This all occurred today, XX/XX/23 around XXXX XXXX. The inability to transfer my funds is in effect freezing access to the. I was told I would need to wait anywhere from 24-72 hours by various representatives with no assurance that the issue would resolve in these time frames.
Company Response:
State: SC
Zip: 296XX
Submitted Via: Web
Date Sent: 2023-08-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-08
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On or about XX/XX/XXXX, I was informed by my account to remit payment in the amount of {$550.00} for my XXXX tax services. I asked to use PayPal in which he, XXXX XXXX, agreed. I asked him to confirm if XXXX XXXXXXXX was his PayPal and he confirmed it was. I submitted the payment. A few minutes later, XXXX XXXX informed me he did not receive my payment. I asked if his email for the PayPal account was XXXX and he said no. I further explained that this was the email associated with XXXX XXXXXXXX. I immediately contacted PayPal to stop the payment. The payment showed it was in the pending status for further investigation. I also submitted an invoice to the XXXX just in case. I attempted to submit payment to XXXX XXXX in the amount of {$550.00} for the XXXX tax services though PayPal. I accidentally selected friends and family vs business. PayPal informed me the transaction was authorize despite it being the incorrect user. I asked if PayPal can assist me in obtaining the payment back from the user or provide me with additional information and they declined. I informed them I did not receive any services from the incorrect user. I contacted my bank and they informed me I would need to settle the matter with PayPal. The company, PayPal has access to information to inform me whether the user with the email XXXX has accepted the payment, transferred the payment, or if the payment is held in a balance. PayPal has access to obtain these funds back and refuses to do so. On or about XX/XX/XXXX, PayPal completed the transaction and denied my claim. I emailed and contacted PayPal on the phone that same day and asked for an appeal. I made other phone calls to PayPal and was told that since the transaction was completed, I would not be able to get my money back. However, I requested the payment not to be completed. PayPal completed the transaction dispute my attempts to revert the payment. I had to subsequently remit payment to the real XXXX XXXX through XXXX in the amount of {$550.00}.
Company Response:
State: WA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-08-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A