Date Received: 2023-08-11
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: I've been using PayPal to accept payments from my internet business, which I use to supplement my income and save for college expenses. On XX/XX/2023, I received a case filed on my PayPal account ( merchant id XXXX ) with the rationale " The buyer stated that they did not make this purchase, '' which I gladly repaid. I then received notification that PayPal is asking an explanation for the aforementioned situation. I willingly provided the transaction information, stating that it was supposed to be my client 's payment in exchange for making a business presentation, which was not the case. I then proceeded to refund the money paid to me. Everything was fine until a few minutes after the case was closed and my account was permanently restricted. I immediately contacted their help center and stated what happened, but I have received no response so far. I believe this was unjust because I did not violate PayPal 's terms of services and have no control over how other people utilize their accounts. Furthermore, the money in my account is for college fees that will begin in the next few days, and I simply want my account back.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-08-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-11
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/ there was a fraudulent purchase on my PayPal account. The perpetrator also created another credit card account. My bank resolved the issue in my favor. However, PayPal refuses to close my account and wants me to upload photo ID which I refuse to do. I have deleted banking information on the account, made security login methods to access the account and just want to close it. I am concerned that my account has been compromised and some of my personal information. I refuse to send more personal information to them to close it. I need to know what can be done. There are no phone numbers that I can contact them by. Please advise.
Company Response:
State: OH
Zip: 44077
Submitted Via: Web
Date Sent: 2023-08-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-11
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Here are the details on my case. I have not loaded XXXX with Paypal in years which I've confirmed on my transactions with them on the website. The denied me with the following reason : Case status : Closed Thank you for reporting this case. After our review, we found that certain transactions weren't unauthorized and hence couldn't be covered by PayPal Purchase Protection. Case ID : XXXX Seller info : XXXX XXXX XXXX XXXX XXXX Date reported : XX/XX/2023 Invoice ID : XXXX Additional Info Your note : I have not used the XXXX XXXX recently. I did not authorize this transaction. Someone hacked my XXXX account, loaded {$25.00} on to it and then spent it. I have called XXXX twice now and the call has been dropped twice. I've spent a couple hours trying to get my {$25.00} back with no success. The XXXX XXXX lacks basic security as you can not log out of all locations, even if you change the password, that does not mean your account is logged out. When I noticed this, I removed all payment methods from my XXXX account. I did not make this transaction at all. As far as I can tell, I have not used Paypal to load my XXXX XXXX in years. Using my XXXX XXXX card gets me XXXX points, so there is no reason to use Paypal for a load. Item details Item name : XXXX Card Reload Item description : Reload Quantity : 1 Transactions not refunded XXXX XXXX XXXX XXXX XX/XX/XXXX, Preapproved Payment Transaction ID : XXXX - {$25.00} USD Additional notes : I have not ever had a dispute with Paypal. I do not abuse the system. It is very unfair that they automatically closed this ticket.
Company Response:
State: CA
Zip: 92253
Submitted Via: Web
Date Sent: 2023-08-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-11
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I hope this message finds you well. I am writing to express my deep concern and disappointment regarding the permanent limitation that has been imposed on my PayPal account ( XXXX ). I believe this limitation to be a result of an unfortunate misunderstanding, as I am confident that I have not violated any of PayPal 's policies. I have been a loyal PayPal user and have always prioritized adhering to the platform 's guidelines. As such, I was both surprised and dismayed to discover that my account has been permanently limited. I genuinely can not recall any instance where I might have breached PayPal 's terms of use. I kindly request that PayPal consider re-evaluating my case. Mistakes can occur, and I believe this situation may be one such instance. I am more than willing to cooperate and provide any information necessary to demonstrate that my account has been unjustly restricted. I implore you to conduct a thorough investigation into the matter. I am confident that this examination will reaffirm my commitment to PayPal 's policies and demonstrate that the limitation was enacted in error. It is my sincere hope that, upon reviewing the relevant details, PayPal will see fit to reinstate my account. I am invested in this platform, and the loss of access has had a significant impact on both my personal and financial activities. I appreciate your attention to this matter and your consideration of my appeal. I eagerly await your response and hope for a resolution that will allow me to resume using my PayPal account without any further hindrance.
Company Response:
State: CA
Zip: 953XX
Submitted Via: Web
Date Sent: 2023-08-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-11
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/XXXX, i received an email from Paypal that I could no longer use Paypal. I copied the email and pasted at bottom of this message. I probably use paypal 1-2x a month to buy a gift card on Paypals gift card website. Or maybe use it at an online retailer here and there. I receive small transfers from friends, family, and an occasional small rebate check here and there. There is nothing abnormal or suspicious about my account. And there is no reason at all for my account to be restricted. Paypal representative simply said there are no appeals and that he couldn't give me any information. Meanwhile, they are holding {$1000.00} for 180 days ( starting XX/XX/XXXX ). This is completely irrational and has to be a mistake on Paypals end. When i hear/read of things like this happening to people, I always assume there is a big missing piece of information that people are leaving out. That is not the case hear, and paypal is just simply shutting my account down, holding my money for 180 days for no reason and will not provide any reason. I understand digital apps are different than banksbut i honestly dont know how this legal/permitted Ref ID - XXXX You can no longer use PayPal After a recent review of your activity, weve permanently limited your account in order to protect PayPal and the security and integrity of the network of buyers and sellers that use PayPal services. This is permitted under the PayPal User Agreement sections titled Prohibited Activities and Restricted Activities, Holds, and Other Actions We May Take. Going forward, you wont be able to use PayPal to send and receive money or shop online. Per the User Agreement, when PayPal permanently limits an account, any money in that account is held up to 180 days. Money in your balance can be used to satisfy your obligations under the User Agreement. After 180 days, if applicable, we'll email you with information on how to withdraw any remaining money from your PayPal account. Note that should any chargebacks, PayPal Purchase Protection claims, or other reversals result in your account balance falling below XXXX, then you will also need to settle the amount owed to PayPal to avoid further action. Customers whose accounts are permanently limited are not permitted to use PayPal service and are not permitted to open new or additional PayPal accounts. You can find the complete PayPal User Agreement by clicking Legal at the bottom of any PayPal page.
Company Response:
State: KY
Zip: 400XX
Submitted Via: Web
Date Sent: 2023-08-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-10
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I purchase a XXXX XXXX camera in the amount of {$1300.00} using PayPal to pay the seller on my debit card on XXXX XXXX and never received the item and PayPal refuse to help and closed my complaint case against the seller on three different times. The merchant is XXXX XXXX and his info is XXXX and transaction id XXXX. PayPal posted on there site consumer who use the site will have purchased protection but they do not stand by that is saying they are exactly the same as a scammer themselves and someone should put a stop to PayPal doing this to consumer. Thank You.
Company Response:
State: VA
Zip: 20120
Submitted Via: Web
Date Sent: 2023-08-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-09
Issue: Fraud or scam
Subissue:
Consumer Complaint: I've been using PayPal for some time. And I'm a XXXX with. paypal. And then I suddenly I'm running into problems. I verify my identity on numerous occasions and the transactions. But today, for some strange reason, they shut down my account and won't give me a reason why. And the only assumption I can assume is that when I transferred {$1000.00} out of my PayPal account. to two friends that live close to a bank to go deposit my money into my passbook account savings account. PayPal gives me a stupid notification saying that after review or limiting your account and you can no longer use paypal. So I call customer service. The gentleman is telling me. all the things that I know about but they're not telling me the reason why he's telling me. Oh, you don't know the law when I do know the law because I used to practice the law. And I'm telling them to pass me to somebody higher up than him. And he's refusing to do it. And I explained to him that as a XXXX, I'm into the business of making money, not losing money. And numerous people complain about PayPal And then I'm finding out a lot of other things about PayPal being hacked. Well, the people that sit above us, the Board of Directors, are spending the money. On their personal gain. And there's no way of getting all their corporate office. So I emailed the investment relations department. PayPal should be mindful that every department in that PayPal should be reachable by telephone, including someone that sits in the corporate office. Not just the customer service telephone number you call and so on and so on. But they closed my account for reason. They won't give me. But like I said, I can only assume it's because of the two transactions I did. Then I did a wire transfer to my bank on XX/XX/XXXX. Go ahead and behold that, they stopped that transfer. And they won't tell me why. Paypal remind should be dealt with in the Court of law, which they've been to court numerous times in the XXXX XXXX. Should take a look into them too. But I'm getting ready to file out a complaint with the Consumer Financial Protection Bureau. And my attorney general 's office. And whoever, what we need to do. Is come together and file a big, major lawsuit against them because their security system XXXX. Their security system kicks in when it shouldn't kick in. That's our money. If we want to transfer to XXXX and not to a XXXX organization, then we should be allowed to transfer our money to whoever. Because two of my banks. Wait, let me correct that. Three of my banks refused to let me use my PayPal card with them. Basically, PayPal is a scamming company money transfer company. And they should be out of business completely. And the CEO should start taking serious to these complaints that people filed.
Company Response:
State: NY
Zip: 146XX
Submitted Via: Web
Date Sent: 2023-09-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-09
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: I paid for an item XXXX XXXX {$79.00} by mistake and cancelled the same day on XX/XX/XXXX for one unit through XXXX with my own checking account, contacted the seller asking refund, they promised that will cancel and refund, instead they charged me for 2 units {$150.00}. Even in their invoice is clearly written - unit 1. After i received an email that the order is processed, not shipped, that's why they can not cancel and refund. Later on XX/XX/XXXX they provided XXXX the tracking number and advised me to reject the shipment and it will go back to their warehouse. First instead of one unit i was charged for 2 units, but in the invoice is written one unit. Usually the shipping companies are leaving the shipment in front of the door and i am unaware about shipment. Tracking the shipment it will arrive today, on XX/XX/XXXX when i am not at home to reject the shipment otherwise i have to pay for return myself. I am almost sure that XXXX will decide this dispute to the sellers favor as soon as it will be shipped today. It will be incorrect decision. on the attached picture is clear the prices. So I need full refund
Company Response:
State: CA
Zip: 91501
Submitted Via: Web
Date Sent: 2023-09-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-09
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I opened my account XX/XX/XXXX. Made one transaction, can't see the date because they suspended my account. Then suspended my account of XX/XX/XXXX.
Company Response:
State: OH
Zip: 440XX
Submitted Via: Web
Date Sent: 2023-08-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-09
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: InXX/XX/2023 I received items from merchant XXXX that did not match the description on the website. Initially, the company was unwilling to provide a return shipping label to me so I could mail the items back. However, I was provided a shipping label on XX/XX/ and the items were successfully shipped back to the merchant. The dispute with this merchant is STILL in limbo between PAYPAL and PAYPAL CREDIT ( XXXX XXXX ). XXXX XXXXXXXX XXXX, the dispute was CLOSED on XX/XX/. However, the case is still OPEN in the PAYPAL system and has NOT been reviewed since XXXX. I EMAILED PAYPAL with the CLOSURE LETTER I received from PAYPAL CREDIT ( XXXXXXXX XXXX ) **THREE TIMES** yet the case remained OPENED and UNRESOLVED. I have contacted BOTH PAYPAL and PAYPAL CREDIT and NEITHER company has been helpful. Each representative points the finger at the other and I was left with no resolution. I have been hung up on REPEATEDLY and spent HOURS on hold seeking resolution. I explained to MULTIPLE representatives AND managers that there appears to be a glitch in their systems which is holding up the resolution of the case, but NEITHER company offered assistance to fix this issue and its been ongoing for over 2 MONTHS now. I even asked PAYPAL CREDIT XXXX XXXX XXXX ) to stay on the phone with me and help facilitate a resolution with PAYPAL. Instead of assisting me with the issue, the representative placed the call BACK IN QUEUE and I had to go through the prompts all over again!! XXXX has already agreed to refund my money ( {$220.00} ) once the case is CLOSED. However, since its still OPEN in the PayPal system, they are unable to move forward with processing the refund. PAYPAL and PAYPAL CREDIT ( XXXX XXXX ) need to get it together and ensure their systems are updated and capable of addressing consumer issues. Im annoyed and dont want to do business with ANY of these companies going forward. Poor leadership, poor processes and poor controls! I DO NOT HAVE ANY OF THE ITEMS I PURCHASED AND THE COMPANY HAS YET TO PROVIDE ME WITH A REFUND. This case is STILL open and the PayPal Inc system has NOT been updated.
Company Response:
State: MD
Zip: 20774
Submitted Via: Web
Date Sent: 2023-08-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A