Date Received: 2023-08-14
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: XX/XX/12 received an email from Paypal that acell phone was purchased through my Paypal account. It was {$500.00}. I gave me a customer service number to make my complaint. Sadly I ended up giving my SSI, BD, pin, account number to my XXXX account. In the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) called me. After the discussion I was told it was ascam. My heart dropped and I was XXXX XXXX XXXX XXXX They had me open upe crypto account, XXXX. What a terrible place I am in. I have a copy of the email but cant attach it.
Company Response:
State: NJ
Zip: 078XX
Submitted Via: Web
Date Sent: 2023-08-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-14
Issue: Fraud or scam
Subissue:
Consumer Complaint: On Sunday, XX/XX/XXXX I placed an order for a dress for an upcoming wedding from XXXX XXXX XXXX Upon checking out, I was redirected to Paypal for payment. I sent the merchant {$88.00} ( which turned out to be {$92.00} total with fees ) via PayPal through my checking account. Once payment was sent, I found out the money was being sent to XXXX XXXX XXXX, which does not match up with the website I had purchased from. I reached out to the merchant and have not received a response. I was also unable to send the merchant a message through their " contact '' page on their website XXXX XXXX XXXX XXXX I have also not received a confirmation email for my order. I believe I have been scammed.
Company Response:
State: NJ
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-08-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-13
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear PayPal Support Team, I hope this email finds you well. I am writing to express my deep concern and dissatisfaction regarding an issue that has recently come to my attention. I have always valued my association with PayPal and the convenience it offers for my financial transactions. However, I regret to inform you that my experience has taken an alarming turn. I have recently been informed by your customer support team that an unauthorized PayPal registration has been completed using my personal information. This revelation is not only distressing but also deeply unsettling, as I have had no involvement whatsoever in this registration process. I must emphasize that I have no knowledge of these unknown PayPal accounts, and their creation has been done without my consent or knowledge. At this juncture, I kindly implore your assistance and expertise in thoroughly investigating this matter. It is of utmost importance to me that the truth be revealed and the responsible party behind these unauthorized registrations be identified. I am steadfast in my belief that a comprehensive inquiry will vindicate my innocence in this situation. I beseech your support in restoring the integrity of my PayPal account, which has been compromised due to this unfortunate incident. To validate my identity and substantiate my claims, I have attached a copy of my State Photo ID with this email. I trust that this document will serve as concrete evidence of my identity and underscore my commitment to resolving this matter diligently. Moreover, I am more than willing to provide any additional information or documents necessary to facilitate a swift and effective resolution. I understand that PayPal is committed to upholding the security and trust of its users, and I am confident that your team will handle this issue with the utmost professionalism and care. I appreciate your prompt attention to this matter and anticipate a positive and expedient resolution. Thank you for your understanding, assistance, and continued dedication to ensuring a safe and secure platform for all users.
Company Response:
State: TX
Zip: 77089
Submitted Via: Web
Date Sent: 2023-08-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-13
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Venmo froze my account I had {$10.00} balance I called support 5 times Everytime they pass me onto next support tier I don't hear anything after that
Company Response:
State: AZ
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-08-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-13
Issue: Fraud or scam
Subissue:
Consumer Complaint: A " pay-pal '' refund of {$23.00} minus a check fee of {$1.00} = refund amount of {$22.00} Never received my refund check which was supposedly mailed XX/XX/2023 Appealed their decision 2 times asking where my check was, which they denied 2 times I ask them to show me a canceled check, but they refused to do so It has been going on 2 months now and still no check in the mail I closed my account with them after XXXX yrs last week because of their fraud & thievery I just want my hard-earned money back I need your help please! Thank you! ( transaction I.D . XXXX )
Company Response:
State: FL
Zip: 34698
Submitted Via: Web
Date Sent: 2023-08-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-12
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On the XXXX of XXXX, I request a transfer of funds to PayPal from one of my PayPal accounts to another one, submitting all the necessary documents required. These documents specifically were : A proof of my address in the form of a bank statement, my work permit as a way to confirm my identity and finally my passport. Per the information provided by the customer service, this process at most would take five days to be completed. On XX/XX/XXXX, I called to costumer service check up on the process of this transfer as a significant amount of time had already passed. After being told the documents provided were " not enough '', even though they were submitted and met all the requeriments given to me by the PayPal employee, I once again submitted the documents. I was told in the next couple of days I'd have an answer to this issue. On XX/XX/XXXX, I communicated once again with costumer service and once again I was told they rejected my documents, stating they were " not in the right format '' even though the format I sent them in was the one instructed by me the customer service representative ( PDF ). Once more I uploaded the documents per their instructions ( now as Pictures ). They were checked by the representative and assured the documents met the requirements and would just be a matter of a couple of days until the transfer was approved. On XX/XX/XXXX, I called customer service to know what was the status of the process. Important to note at no point did PayPal communicated with me they were having issues with my documents. Had I not constantly called, this piece of information would have never been shared with me. Speaking with several customer service representatives I was once again told my documents didn't meet their seemingly ever changing requirements and thus my request had been rejected. At this point I uploaded my documents for the 4th time, got assured by the customer representative my request was given an " urgent '' state and thus should progress swiftly and I should have an answer by the next 24 hours. On XX/XX/XXXX, I was told by the customer service representative that since I uploaded the documents once again I now had to wait the original five days for them to review my documentation, completely contradicting what I was told just the day before. I own both accounts and I need to do the transfer of funds, yet time and time again PayPal and its representatives have put obstacles after obstacles through this process, with no clear requirements for the documentation required, with no apparent guidelines for their representatives as to how this process work and no communication whatsoever on their end with me every time they have rejected and put a stop to my process.
Company Response:
State: TX
Zip: 77433
Submitted Via: Web
Date Sent: 2023-08-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-12
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2023, I purchased a round-trip to XXXX XXXX leaving XX/XX/XXXX and returning the same day XX/XX/2023 through XXXX XXXX. The return flight was canceled. The confirmation number # XXXX. XXXX agreed to refund me for the ticket plus the seating upgrade. The ticket purchase amount was {$190.00} and the seating upgrade was {$68.00} totaling {$260.00}. I spoke to XXXX on several occasions and they stated that the refund had been processed through their end and they were not sure why PayPal had not refunded the money. They provided me an email with a cancellation notification which I provided to PayPal several times as file a resolution case with them. I spoke with a customer service rep at XXXX XXXX on XX/XX/23. Her name was XXXX and she was located in XXXX XXXX. She indicated that there had been some issue on their end with the refund and the refund was going to be processed through PayPal that day. She provided me with a transaction # XXXX. She indicated that the PayPal refund of {$260.00} would be returned on XX/XX/23 in addition to the {$250.00} for the original price of the ticket because of all of this inconvenience to me. She indicated that this was an approval by a supervisor with the name of XXXX located in New York. The total amount should now be XXXX based on my conversation on XX/XX/23 which I have yet to receive. I provided PayPal with all of this information and they denied case with no documented response from XXXX XXXX. Saying that I received the service. I provided them with the XXXX email and the information above. Poor investigation completed by PayPal. Shame on them for not protecting their consumers and allowing this happen.
Company Response:
State: NY
Zip: 11746
Submitted Via: Web
Date Sent: 2023-08-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-11
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I received {$1000.00} on XX/XX/XXXX via PayPal, however, they would only let me transfer out a portion of the money to my bank account. They are holding {$170.00} stating that it is on hold because I am only allowed to transfer {$800.00} a month out of my account. This is absurd that they are holding my money hostage!
Company Response:
State: HI
Zip: 96740
Submitted Via: Web
Date Sent: 2023-08-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-11
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear PayPal Appeals Team, I hope this message finds you well. I am writing to address a matter of utmost importance regarding my PayPal account, which has recently been permanently limited. I believe this limitation is the result of an unfortunate misunderstanding, as I have always been a dedicated and compliant PayPal user. I wish to clarify that I have not, in any way, violated PayPal 's policies. I have consistently used my account for legitimate and lawful transactions, adhering to the guidelines outlined in PayPal 's User Agreement. The limitation has left me perplexed, as I have never engaged in any activity that could warrant such an action. I kindly request that PayPal consider re-evaluating my case with a fresh perspective. It is my earnest appeal that you thoroughly investigate the situation, and I am confident that your findings will corroborate my adherence to PayPal 's policies. I understand that mistakes can happen and systems might misinterpret certain activities. Thus, I humbly ask for your assistance in rectifying this situation. If there has been any confusion or miscommunication, I believe this can be swiftly resolved through a comprehensive review of my account activity. My PayPal account has been an integral tool for my online financial transactions, and its permanent limitation has caused significant disruption. I genuinely value the services PayPal provides and wish to continue utilizing them responsibly. I would like to kindly request that you consider restoring my account to its full functionality. This would not only alleviate the inconvenience I am currently facing but also reinstate my trust in PayPal 's commitment to fair and unbiased account management. I am hopeful that PayPal will recognize the inadvertent nature of this limitation and promptly take action to rectify it. I am eager to resume using PayPal for my financial needs and to continue being a responsible member of the PayPal community. Thank you for your time and consideration. I eagerly await your response. Sincerely, XXXX XXXX XXXX
Company Response:
State: SC
Zip: 290XX
Submitted Via: Web
Date Sent: 2023-08-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-11
Issue: Money was not available when promised
Subissue:
Consumer Complaint: XX/XX/XXXX : I sent 2 payments to XXXX XXXX in the XXXX ( transaction XXXX of {$2800.00} and transaction XXXX of {$1000.00} ) XX/XX/XXXX : XXXX sent me an email asking for information about my recipients, including XXXX XXXX. I replied, providing them with all of the requested details. XX/XX/XXXX : XXXX sent me another email advising me that there was a 'technical problem processing my transaction ' and that they were working with their partner to resolve this. XX/XX/XXXX : XXXX XXXX advised me that the payments had still not reached her account. I emailed XXXX help and got an automated reponse. XX/XX/XXXX - XX/XX/XXXX : I called XXXX Customer Service multiple times asking for more information on when the issue would be resolved and what steps I could take to escalate my problem. I asked for, but received no callbacks. There is no escalation, resolution or formal complaints procedure available through the XXXX XXXX XXXX XXXX XXXX XXXX ) XX/XX/XXXX - XX/XX/XXXX : daily calls to XXXX Customer Service, messages through XXXX XXXX XXXXXXXX ) result in no more information. The standard response is 'We apologize for the problem, our technical team is working on the issue. ' The only other information I received was that XXXX is unable to refund my transactions as 'our partner in the XXXX XXXX XXXX can not determine whether the money has been deposited into their account. ' I was also told there are a number ( XXXX was mentioned ) of other customers in the same situation. As a start up, these funds are used to pay my supplier. They are vital to my ability to continue providing services to my customers. Without clarity on when the issue will be resolved or even what the next steps are, I am not confident that XXXX will return my missing funds. There is a lack of communication, explanation or proactive customer service that is adding to my frustration and stress.
Company Response:
State: TX
Zip: 77382
Submitted Via: Web
Date Sent: 2023-08-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A