Date Received: 2023-08-17
Issue: False statements or representation
Subissue: Impersonated attorney, law enforcement, or government official
Consumer Complaint: XX/XX/2023 {$640.00} Purchase XXXX XXXX XXXX ; XXXX GB, XXXX and Unlocked I tried to email PayPal ; to no avail I called PayPal support number ; XXXX. XXXX. Tried to access my laptop. XXXX to : XXXX XXXX XXXX XXXX XXXX XXXX, GA XXXX ( obviously not me ...!!! )
Company Response:
State: NJ
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-08-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-17
Issue: Other transaction problem
Subissue:
Consumer Complaint: I used PayPal Goods & Services, which charges a 3 % protection fee, to purchase a ticket from a vendor. This vendor did not send me the product. When I reached out to PayPal, they closed the dispute and did not work with my bank to reimburse me. This was a {$1000.00} transfer made on XX/XX/2023. PayPal closed the case saying that the transaction was refunded, however, it was not. The 3 % protection fee used in PayPal Goods & Services was designed to protect buyers and sellers from fraud, and PayPal is not honoring the paid service fee.
Company Response:
State: NY
Zip: 10583
Submitted Via: Web
Date Sent: 2023-08-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-17
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I have had a PayPal account since the time of its inception. At the time its main function was to allow individuals to shop online without having to disclose their credit card information to every vendor. That is how I used the service and is the only way I ever intended to use the service. I have never sold one thing using PayPal. Recently, at the beginning of XXXXXXXX XXXX I was helping a colleague sub-let his boat slip.. I gave the sub-lessor my name and address to send me a check for {$2800.00} to pass on to my colleague. I soon after spoke to the sub-lessor and he told me that, totally unbeknownst to me, much to my surprise a nd without asking my permission he had sent the money to me via PayPal. According to him, my PayPal account came up when he was putting my email address into his contacts. I dusted off my PayPal account and found that they had impounded the money and made it subject to a hold due to the fact that I do not have my social security number on file with PayPal, having never been asked. During the course of hours on the phone with their customer " service '' department it was made quite clear that they steadfastly refused to cancel the mistaken transaction and they also refused to release the money to me unless I acquiesced to their demand for my social security number, something I absolutely will not do. At first they stated that they had absolutely no choice but to handle things in this manner due to the new law regarding 1099 's. They later relented and admitted that their behavior was a matter of policy and was not, in fact, dictated by the new law. At this point i have the money on a tax ID hold until sometime in XXXX I think. The reason for the inordinately long hold time is, as explained by their employee XXXX, not to enjoy a really long float on my money but to magnanimously offer me plenty of time to think about why I should let them strongarm me into unwillingly providing them with vital personal information. At the expiration of this " thinking '' hold they will generously release XXXX % of the funds. The other XXXX % will be submitted to the IRS as backup withholding. XXXX was unclear as to how they would properly submit these funds to the IRS absent my social security # .I guess it will be up to me to track the money down. In addition to the aforementioned " thinking '' hold I was made subject to a " New Seller 's Hold '', now expired, for becoming a seller I never asked to become. I believe their behavior constitutes an unfair and deceptive trade practice. Although they had ample time to ask me if I wanted to be subject to the unfair and consumer-adverse rules they are trying to implement, they never did. Had I been given the opportunity and allowed to make an informed decision I may very well have been willing to give them my social security #. Then again I may not have. They chose not to ask deciding instead to try to force this issue after the fact. It is my belief that they did so out of a fear of losing business. Having my money and their reliance on the new law, however inaccurate, provides a good amount of leverage. I believe that they are perpetrating an unfair and deceptive trade practice based on the following : 1. They had plenty of time to ask me if I wanted this arrangement 2. They never gave me an opportunity to opt out of this essentially commercial arrangement 3. They have chosen to offer no flexibility, blaming their practice on the law when it is, in fact, their policy 4. They have no right to force me to disclose my SS #.
Company Response:
State: MA
Zip: 015XX
Submitted Via: Web
Date Sent: 2023-08-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-17
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: On XX/XX/XXXX I used PayPal for a friend to send me funds and PayPal charge me {$32.00} fee and then a {$18.00} fee to transfer to my card this is excessive I am new to PayPal and didn't know they charge these fees as it never stated that when signing up therefore they are highway robbery company they charge excessive fees not even my bank charges that much I only did this for a friend who said they can only send me money via PayPal otherwise I would have just had a check sent! PayPal needs investigated for excessive fees being charged it's not fair practice.
Company Response:
State: MO
Zip: 64804
Submitted Via: Web
Date Sent: 2023-08-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-17
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I'm looking to address a problem whereby PayPal charged the wrong account for a transaction. Despite my preferred card for payment being a credit card, my bank account was automatically charged instead. After I selected 'pay with PayPal XXXX on the seller 's website, I did not have a chance to choose which PayPal XXXX to be charged with as I usually do. Instead, PayPal automatically charged my bank account with the purchase, which was in foreign currency ( Euros ; I live in XXXX and my bank account and credit cards operate with CAD ). I have no idea how this happened because the bank account is not my default card. Because of PayPal 's error, I was then charged an insufficient funds ( NSF ) fee ( {$45.00} CAD ) from my bank because I didn't have enough for the amount in my chequings account since I was not expecting it would be charged for this purchase. I was also charged the amount in CAD based on PayPal 's conversion rate of XXXX CAD = XXXX EUR. This is higher than the XXXX mid-market conversion rate at the time of purchase ( XXXX on XX/XX/XXXX ) : XXXX CAD = XXXX EUR. Had I been able to select the preferred card on my account, which is an XXXX XXXX credit card with no foreign transaction fee, then I would not have had been charged at this subpar conversion rate. Had I been able to select the proper credit card to pay for the transaction, I would have paid, according to the mid-market conversion rate at the time of the transaction listed in my previous message, ( i.e. XXXX CAD = XXXX Euros ) = {$64.00} CAD. Instead, because my debit card was incorrectly charged using PayPal 's conversion rate ( XXXX CAD = XXXX EUR ), I paid {$67.00}. I have repeatedly requested to multiple service agents at PayPal via Customer Service to correct this error by doing the following : 1. Refund the {$45.00} CAD NSF fee. 2. Refund the difference between what the amount charged based on PayPal 's conversion rate ( {$67.00} CAD ) and what I should have paid if PayPal had not made this error ( {$64.00} CAD ) = {$2.00}. As an alternative solution, I have also proposed that PayPal fully refund me the original charge for the transaction, then charge my preferred credit card as I had originally intended. PayPal 's representatives have not taken responsibility for the issue. They instead told me to request a refund from my bank for the NSF fee. This is not a problem my bank should be responsible for, and consumers should not have to waste time addressing a problem that PayPal should be responsible for fixing. I have not contacted the Resolution Centre because my issue did not fit into one of the prescribed problem categories. Also, there have been a history of complaints reported in the PayPal Community forum about incorrect accounts being charged that the Resolution Centre failed to resolve by denying consumers ' claims. This adds to the seriousness of the issue regarding PayPal 's lack of responsibility and unacceptable customer service. Examples of this issue reported by other consumers : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-08-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-17
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/2023, I filed a dispute with Venmo after having a {$50.00} fraudulent transaction appear in my Venmo account. The dispute was resolved but my account was frozen. To unfreeze it, I was asked to change my password and re-submit a copy of my Driver 's license, which I did. It's been more than 6 months and my account is still frozen.
Company Response:
State: NC
Zip: 27705
Submitted Via: Web
Date Sent: 2023-08-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-17
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: This is a second complaint about a yet unresolved issue. It is XX/XX/2023, and XXXX weeks ago Venmo froze my account because I erroneously suspected a transaction which I later ( XXXX hrs ) remembered making. They won't unfreeze my account. They want a card statement with the last XXXX digits of my bank card associated with the account, but since it's a debit card I only have a bank statement with my bank acct #, not my debit card. So they are simply going to keep my {$1100.00}! It has been almost a month. I can't buy my medicine or pay my rent. I've submitted my ID and my bank statements. They won't answer calls or email me back. The last time you contacted them, they merely called to request the same info I've been sending and then not responding anymore.
Company Response:
State: CO
Zip: 80501
Submitted Via: Web
Date Sent: 2023-08-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-16
Issue: Fraud or scam
Subissue:
Consumer Complaint: I purchase an item using PayPal and never received the item. I have proof the funds were transferred to the seller. All attempts to contact seller have failed. Paypal Dispute Resolution Website is not working. PayPal transaction ID for this matter is XXXX. Seller is XXXX. Thank you for your help XXXX XXXX XXXX XXXX XXXX
Company Response:
State: IA
Zip: 528XX
Submitted Via: Web
Date Sent: 2023-08-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-16
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I hope this message finds you well. I am writing to express my deep concern and disappointment regarding the permanent limitation imposed on my PayPal account ( XXXX ). I firmly believe that this limitation has occurred due to an unfortunate misunderstanding or technical error. I would like to emphasize that, to the best of my knowledge, I have not committed any actions that violate PayPal 's policies or terms of use. I have always been committed to upholding the integrity of the PayPal platform in all of my transactions and interactions. It is distressing to me that my account has been limited, and I am left without the ability to access the services that PayPal provides. I kindly request PayPal to thoroughly re-investigate my case. I am confident that a closer examination will reveal that there has been a misunderstanding. If any discrepancies have been noted, I am more than willing to provide any necessary documentation or information to clarify the situation. It is of utmost importance to me to have my account reinstated so that I can resume utilizing PayPal for my legitimate transactions. I understand the need for PayPal to maintain a secure and trusted platform for all users, and I fully support these efforts. However, I am convinced that my account 's limitation is the result of an error or misinterpretation. I respectfully ask that you reconsider the limitation and restore my account as soon as possible. I appreciate your time and attention to this matter. I look forward to a positive resolution and the opportunity to continue using PayPal 's services. Please feel free to contact me at [ Your Contact Information ] if any further information is required from my end. Thank you for your understanding and prompt assistance in this regard.
Company Response:
State: OR
Zip: 972XX
Submitted Via: Web
Date Sent: 2023-08-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-16
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: On XXXX XXXX I got an email from Paypal that my account features have been deactivated and they will hold my funds for 180 days. I logged in my Paypal and I got permanent suspension for no reason as they will not tell me specifically what did I do to deserve it. I've been using Paypal for almost 6 years and I never had any issues from them until now. I never have any cases or disputes from my clients and I never violated anything from their Acceptable Use Policy and I'm afraid they will take my funds after 180 days as some users stated that's what Paypal does. I sent them many emails regarding this matter but they firmly hold that their decision is final.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-08-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A