OCWEN FINANCIAL CORPORATION


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"Products" offered by OCWEN FINANCIAL CORPORATION with at least one, but usually more complaints:

Bank account or service - (CD) Certificate of deposit
Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Consumer Loan - Installment loan
Consumer Loan - Personal line of credit
Consumer Loan - Title loan
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - Government benefit card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical
Debt collection - Mortgage
Debt collection - Mortgage debt
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Private student loan debt
Debt or credit management - Mortgage modification or foreclosure avoid
Money transfer, virtual currency, or money service - Debt settlement
Money transfer, virtual currency, or money service - Domestic (US) money transfer
Money transfer, virtual currency, or money service - International money transfer
Money transfer, virtual currency, or money service - Money order
Money transfer, virtual currency, or money service - Refund anticipation check
Money transfers - Domestic (US) money transfer
Mortgage - Conventional adjustable mortgage (ARM)
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Home equity loan or line of credit (HELOC)
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Mortgage - Reverse mortgage
Mortgage - Second mortgage
Mortgage - USDA mortgage
Mortgage - VA mortgage
Other financial service - Refund anticipation check
Payday loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Personal line of credit
Student loan - Federal student loan servicing
Student loan - Non-federal student loan
Vehicle loan or lease - Loan

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Complaint ID: 5768188

Date Received: 2022-07-14

Issue: Incorrect information on your report

Subissue: Account status incorrect

Consumer Complaint: I am so upset right now. My loan was transferred to PHH as of XX/XX/XXXX. I am filing a complaint against this servicer for failure to process a timely loan modification, inaccuracies reported to my credit bureaus and failure to apply payments properly. I had been in forbearance with my old servicer due to covid. At the end of my forbearance, I was offered to do a permanent loan modification and did my trial payments for XXXX, XXXX and XX/XX/XXXX and signed all the loan modification paper work in XXXX with a start date of XX/XX/XXXX. XXXX. I made my first payment under the loan modification on XX/XX/XXXX with my old servicer and I transferred to PHH effective XX/XX/XXXX. Every week I am told it is still processing and to give it more time. Then last week I received XXXX notice of default letters concerning my mortgage. I called and then was told not to worry I am in loss mitigation and my mod is approved but need more time. I was then told that my payment I made on XX/XX/XXXX was applied to XXXX and it should have been applied to XXXX. I was then told by the manager it was a mistake by the rep and she did not understand the loan modification was approved but just extended to give them additional time to process. In the interim I applied for XXXX assistance due to the negligence on my account with this servicer. I can not trust anything they say. I found out today I was approved for the full past due and XXXX months forward payments. I also got a credit alert that PHH illegally reported my account as 120+ days past due. I do not have access to my account due to their negligence and now my credit is ruined. I demand they stop ignoring me, I demand they rescind the inaccurate reporting to the credit bureau 's and I demand they apply the XXXX payments to my account and give me access to my account. I further demand that my account is transferred to a competent servicer when this is resolved and they be held liable for any bad actions my other creditors take due to their unconscionable and inaccurate credit reporting

Company Response:

State: FL

Zip: 32828

Submitted Via: Web

Date Sent: 2022-07-14

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5766907

Date Received: 2022-07-13

Issue: Struggling to pay mortgage

Subissue:

Consumer Complaint: In XXXX I suffered a XXXX XXXX and then in XXXX I had to have a XXXX XXXX XXXX. This unfortunate event caused me to lose my ability to continue working, and being able to keep up with my mortgage payments. The mortgage Company eventually suggested a Loan Modification which would help me to keep my home. i was very happy with this offer, and was told that as long as I continued to live in my home for at least 7 years I did not have to worry. I continued to pay my mortgage and maintained a good relationship with the Company. I was eventually placed on SSI and despite the hardships I maintained my payments. My home now needs some repairs due to water damage and some updating, removals of mold which affects my health, I do not have funds to do the necessary repairs hence the need to refinance my home. i was approved for the refinancing and requested a Pay Off amount for my property, only to be told that I have to pay them 25 % of the equity in my home if I sold or refinanced my home, and also I must pay XXXX XXXXXXXX for an appraisal requested by their company even though I have already paid {$520.00} for an appraisal for the refinance and forward a copy to them. I am totally lost as now I am unable to proceed with the refinancing as I would have no funds to do the repairs after giving the current mortgage 25 % of my equity. I feel I was taken Advantage off because of being in an extremely vulnerable situation at the time this was done. They refuse to send a pay off Please advice and help me to resolve this situation.

Company Response:

State: GA

Zip: 30087

Submitted Via: Web

Date Sent: 2022-07-13

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5766671

Date Received: 2022-07-13

Issue: Struggling to pay mortgage

Subissue:

Consumer Complaint: In a previous complaint against PPH Mortgage Services, XXXX XXXX, failed to address my inquiry as to what is a BPO cost and why was it assessed to my account on XX/XX/XXXX and XX/XX/XXXX. Also, the representative failed to address my inquiry as to what is XXXX XXXX XXXX Fee and why was it assessed to my account.

Company Response:

State: NC

Zip: 28269

Submitted Via: Web

Date Sent: 2022-07-13

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5766192

Date Received: 2022-07-13

Issue: Struggling to pay mortgage

Subissue:

Consumer Complaint: In 2012, my grandfather, who was in the early staages of XXXX and the only financial provider of the household, stopped making mortgage payments. The original servicer was Ocwen. The home was in the beginning stages of foreclosure. The only option Ocwen gave us to reinstate the loan was a shared appreciation modification ( we just learned ). He accepted the modifcation because we did not have the 6 months of payments to make to Ocwen. My grandfather has since passed away and my XXXX year old grandmother remains in the home with her XXXX daughter. We went through probate to have the home transferred into her name. The new servicer of the loan is PHH. We were close to making the final payment of the modified loan when PHH sent us a payoff amount for shared appreciation of XXXX. We immediately contacted them and received the run around for several days. In summary, they could not assist us. We even tried to have the amount refinanced so that we could pay XXXX XXXX in installments. They would not assist us. We received a new payoff amount of XXXX on yesterday which must be paid immediately. I asked how can the amount increase by XXXX in only a few months. The representative stated that they used the XXXX home value amount to calculate the shared appreciation. This company will not assist us.

Company Response:

State: GA

Zip: 30180

Submitted Via: Web

Date Sent: 2022-07-29

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5762548

Date Received: 2022-07-12

Issue: Trouble during payment process

Subissue:

Consumer Complaint: I have requested to de-escrow my mortgage. PHH Mortgage is my mortgage holder. They have consistently failed to make the necessary tax and insurance payments, and are over-withholding amounts. I am very careful with my bills and do not appreciate PHH provided me with instructions on how to de-escrow the account. I followed the instructions in XXXX of XXXX and weeks later received a letter that the next disbursement was too close so they could not de-escrow and I would have to re-apply in XXXX. I re-applied in XXXX and within 2 weeks received a letter with a form to be filled out and emailed back to PHH. This was completed on XX/XX/XXXX. It is not XX/XX/XXXX, and I have not received my escrow disbursement. I called in, and PHH claims to have no history of any application to de-escrow. I am now being told that because a tax payment is due in two weeks that I will have to start the process over again in XXXX. As a consumer, I should not have to spend countless hours on the phone with customer service representatives in XXXX who are unable to provide any assistance. I live XXXX minutes from PHH 's " office '' in XXXX XXXX, NJ where their apparent headquarters is located and have offered to come into the office to sit down with a representative from PHH to resolve the matter, but am told I have to call the customer service line. I am unable to get this resolved directly with PHH and am requesting assistance from the CFPB. Thank You.

Company Response:

State: NJ

Zip: 079XX

Submitted Via: Web

Date Sent: 2022-07-12

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5761662

Date Received: 2022-07-12

Issue: Incorrect information on your report

Subissue: Information belongs to someone else

Consumer Complaint: PPH MORTGAGE IS SHOWING MY ACCOUNT PAST DUE FROM DEC 2019-MAY 2020. THIS WAS DURING COVID, I CALL AND TALK TO SEVERAL REPS. THEY SUPERVISOR SAID THE WOULD UPDATE THE XXXX DUE TO COVID

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: AR

Zip: 71913

Submitted Via: Web

Date Sent: 2022-07-12

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5759111

Date Received: 2022-07-11

Issue: Trouble during payment process

Subissue:

Consumer Complaint: On XX/XX/XXXX I acquired title to property located at XXXX XXXX XXXX XXXX XXXX, XXXX, Fl XXXX. This property is encumbered by a first mortgage in the amount of {$100000.00} assigned to XXXXXXXX XXXX XXXXXXXX XXXX XXXX. Since XX/XX/XXXX, I have contacted via email said bank to obtain account information in order to make payments. On the same date, XXXX XXXX, Property Account Compliance Administrator of XXXX XXXXXXXX told me that we should contact PHH Mortgage, servicer on this loan. Since that date, we have spoken and written to PHH Mortgage Corporation in countless occasions asking for the account information to no avail. Florida Statute 701.04 provides that a record title owner of a property shall be given this information and even after obtaining a third party written authorization by previous owner and original mortgage debtor, which was sent to PHH, to this day, more than two years after my initial request, the mortgage lender won't provide the information on the account to me, the title holder. By not providing the detailed information to which as title holder I'm entitled according to the preceding statute, I'm not only being prevented of the sale of the property, but also being harmed by unnecessarily increased charges.

Company Response:

State: FL

Zip: 32824

Submitted Via: Web

Date Sent: 2022-07-11

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5759052

Date Received: 2022-07-11

Issue: Trouble during payment process

Subissue:

Consumer Complaint: In XX/XX/XXXX I had sent a request to have the PMI removed from my loan. On XX/XX/XXXX, I received a PMI DENIAL LETTER stating No Major improvements done on the property. as the reason for being denied. I called XXXX and spoke with customer service. I was advised that receipts supporting major upgrades must be scanned and emailed to PHH. On XX/XX/XXXX, I emailed 3 pdf documents containing the receipts for a large driveway expansion that I had installed in XXXX of XXXX. The customer service rep that I spoke with advised me that I would receive a response in writing ( a letter ). I hadnt received any communication regarding the PMI from PHH, so I sent a follow-up email on XX/XX/XXXX. I have received two acknowledgement emails, stating my emails were received, but I have not received any other communications from PHH. As a software engineer, I understand that technology can fail, so I wrote a letter, and sent it certified U.S. Mail, to ensure that PHH is receiving my messages. I did not receive a communication advising they received my letter, nor have they responded to my request, at all. I only receive sicitations to refinnace, that I explicitly opted out of. My appraisal came back at {$630000.00}, according to the customer service representative I spoke with in paragraph 1. As of today, my loan balance is {$480000.00}, which puts me at % 76.4 Loan to Value. My Loan to Value is well below the 78 % threshold used for auto-termination purposes and has been since at least XX/XX/XXXX, the date of the first mortgage statement I received after the Denial Letter. In letters that I have received from PHH, advising me of the requirements to have my PMI removed early, I dont see any references requiring major improvements. I would have been happy to have included the receipts if I had.

Company Response:

State: CO

Zip: 812XX

Submitted Via: Web

Date Sent: 2022-07-11

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5757558

Date Received: 2022-07-11

Issue: Trouble during payment process

Subissue:

Consumer Complaint: I submitted a written request for cancellation of my PMI ( private mortgage insurance ) through PHH Mortgage using their official cancellation form. I included a check for the requested amount of {$150.00} to pay for an appraisal of my property. My loan is over XXXX years old, originating in XX/XX/XXXX. The value of my property has increased significantly since obtaining the loan. I have never been late on a mortgage payment and my account is in good ( perfect ) standing. The {$150.00} payment was applied on XX/XX/XXXX. I called to check on the status on XX/XX/XXXX, and to ensure that the {$150.00} payment was correctly applied towards an appraisal because my online account did not specify. I was told that they had my paperwork, the payment was correctly applied, and to wait 20-25 business days from the date the payment was applied before expecting to hear from the cancellation department. By XX/XX/XXXX I had still heard nothing, and called for an update. I was told by the customer service representative that he would personally look into my case and either call or email with an update within the next two weeks. I never heard back. I called on XX/XX/XXXX and this time was forwarded to an " escalation manager '' to look into the issue for me. I spoke with XXXX who was very nice and helpful and said she would be in touch with the PMI cancellation department and should hear back from them within 10 days, and that I would receive communication via email from her with updates. I received an email on day XXXX and day XXXX. Both times I was told that they were " still thoroughly researching the issue '' and would be in touch within the next five business days. I have been told by every representative I have spoken with that even though the PMI cancellation department is busy that someone should have contacted me within 25 business days of my payment for appraisal being applied.

Company Response:

State: NC

Zip: 28803

Submitted Via: Web

Date Sent: 2022-07-11

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5755927

Date Received: 2022-07-11

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: In accordance with a fair credit reporting act XXXX XXXX XXXX XXXX XXXX, XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ] has violated my rights. 15 USC 1681 section 602 states I have the right to privacy. 15 USC 1681 section 604A Section 2 it also states a consumer reporting agency can not furnish an account without my written instructions.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: PA

Zip: 18201

Submitted Via: Web

Date Sent: 2022-07-21

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.