Date Received: 2022-08-01
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: Given the increase in the value of my home, I requested to remove private mortgage insurance ( PMI ) from my monthly payment. The first request was made the first week in XXXX ( XXXX to XX/XX/XXXX ). I was told the letter would be mailed within 10 business days but I could request the letter be emailed to me in a week 's time ( XX/XX/XXXX to XX/XX/XXXX ). After calling in a week, I was told that the request for the letter to be produced was never confirmed. I was given the same timeline. I called again on XX/XX/XXXX and was told the letter has still not been produced. I was ensured that I would receive the email by XX/XX/XXXX at the latest. I called again on XX/XX/XXXX and was told that the letter was still not produced.
Company Response:
State: TX
Zip: 78728
Submitted Via: Web
Date Sent: 2022-08-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-01
Issue: Trouble during payment process
Subissue:
Consumer Complaint: PHH mortgage has my mortgage. I had hail damage on my home. When I called to file a claim I discovered that PHH had failed to pay my premium from my escrow despite having received letters from the insurance agency stating they hadnt received payment and were going to cancel the policy. They then stated they had put their own policy in place but have yet to approve an adjuster to come assess damage
Company Response:
State: NE
Zip: 68107
Submitted Via: Web
Date Sent: 2022-08-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-01
Issue: Trouble during payment process
Subissue:
Consumer Complaint: This is a summary and overview of my complaint against Ocwen Loan Servicing and its subsidiaries PHHXXXX XXXX as well as XXXX XXXX XXXX My complaint contains multiple severe and egregious actions by the aforementioned entities. The complaints are as follows ; XXXX. Tax fraud- In XXXX Ocwen modified my mortgage as under the terms of the XXXX CFPB Consent judgement. A principal reduction of {$47000.00} was done on my loan. A 1099 Cancelation of Debt in this amount was issued to me for the XXXX Tax year. Ocwen did not reduce my mortgage and has subsequently attempted to collect the full amount. They treat it as deferred debt. I do have a civil lawsuit against them and this a claim listed. Given the circumstances of the XXXX Consent Judgment it is crucial that this matter is investigated on a broader scale as it is highly likely that this is not the only occurrence and other consumers may be adversely effected. Please see attached 1099 XXXX In addition Ocwen and its subsidiaries have committed violations of the Fair Debt Collections Practices Act- A. I am a consumer under 15 U.S.C.1962a ( 3 ) or U.S.C.1692c ( d ) B. My Debt is a consumer deby under 15 U.S.C. 1692a ( 5 ) C. The Plaintiff is a debt collector under 15 U.S.C 1692a ( b ) D. The violation is under 15 U.S.C. 1692f. XXXX. More disturbingly on XX/XX/XXXX the above named companies committed a criminal felony act by intentionally instructing a contractor to break in to my home, while knowing I occupied the home. There was a criminal case in the District Court of XXXX XXXX, Kansas. The case XXXX resulted in a conviction of the XXXX XXXX. There will be additional charges filed as other individuals have been implicated. I would implore you to review and investigate these companies for additional violations of the XXXX Consent Judgment as well as potential harm to other consumers. I have litigation currently in the District Court of XXXX XXXX case # XXXX. Additionally I am working with the Internal Revenue Service and the Kansas Attorney Generals office with their investigations of this matter.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: KS
Zip: 662XX
Submitted Via: Web
Date Sent: 2022-08-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-01
Issue: Written notification about debt
Subissue: Notification didn't disclose it was an attempt to collect a debt
Consumer Complaint: Complaint against PHH Mortgage Corp. and Ocwen Loan Servicing , LLC Dear CFPB, On XX/XX/2022 XXXX XXXX, who is Ocwens employee located in XXXX, acting as Consumer Account Analyst for PHH Mortgage Corp. sent me a letter about dispute regarding a mortgage account related to XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX IL XXXX, Case number XXXX, which also has a regulatory case ID XXXX. The letter has a statement that PHH is a debt collector and apparently wants to collect from me a mortgage debt. However, I don't see any statements as required under FDCPA re disputes. I demand PHH Mortgage to send me a copy of the Mortgage and Promissory Note which they mentioned as a basis for my dispute and a copy of the Regulatory Case with the Office of Consumer Ombudsman ( please provide the full address for the Ombudsman and their direct contact information since the number XXXX appears as a fake number )
Company Response:
State: IL
Zip: 606XX
Submitted Via: Web
Date Sent: 2022-08-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-31
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My mortgage was sold to PHH Mortgage from XXXX XXXX in XX/XX/2021. PHH Mortgage claims that XXXX XXXX did not release all the funds in the escrow account. As a result they are charging me the money they claim they never received and the money which I pay for the escrow for tax purposes I have to pay out of pocket. For more than a year I have paid on time and at a higher rate than required. Instead of the required {$850.00} a month I have paid {$900.00} a month directing every time for the amount to go to principle. They have stated more than once it is because they have not received the funds from XXXX XXXX. I have filled my legal obligation in making payments on time and it seems to be breaking their contract with me for charging me for missing money they did not collect from a third party which I was not resolved in. If they have mismanaged funds which according to one of their Senior Account managers happens often on accounts it is not my responsibility or my debt.
Company Response:
State: VA
Zip: 23803
Submitted Via: Web
Date Sent: 2022-08-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-30
Issue: Trouble during payment process
Subissue:
Consumer Complaint: In 2017 Ocwen liquidated my XXXX mortgage that was included in a discharged bankruptcy and also the same principal balance was wiped away by Litton Loan. I sent proof of documents to PHH/Ocwen you in turn took 5 months to respond to my complaint and request to refund the excess cash my homes was sold for. During the 5 months PHH and the 3rd that fraudulently foreclosed filed additional papers for my previous home based on the evidence I submitted to PHH. PHH rescinded the 2 d lien after I wrote them to advised they were in violation of federal law by billing a debt I don't owe. As a result PHH has stalled my current mortgage process to cover up their fraudulent activity against me. On a mortgage debt I don't owe.
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-07-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-29
Issue: Problem with fraud alerts or security freezes
Subissue:
Consumer Complaint: Ocwen said I was be hind on payments and I was not and they add a balloon payment to me also new company filed for closer and then with Drew it back in XXXX need help please XXXX my name is XXXX XXXX
Company Response:
State: NC
Zip: 287XX
Submitted Via: Web
Date Sent: 2022-08-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-28
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My wife and I bought a home in XXXX. In XXXX, our mortgage was sold to another mortgage company. They informed us that we did not have enough money in our escrow to cover a one-time payment of our county taxes the following year, so we were told we had the option of upping our monthly bill or seeding the account with more money to cover the difference. In XX/XX/XXXX when our county tax bill came due, the mortgage company submitted a semiannual payment instead of an annual payment. Because of this, we stood to lose a small discount on our county tax bill. More at issue was that the mortgage company 's words from XXXX and their actions in XXXX did not match, which was frustrating. We contacted their customer service desk XXXX and were given the run-around with no clear resolution. We sent their accounting department an e-mail stating that we would submit a complaint to the CFPB if they did not pay the rest of the bill -- we have not received a response yet.
Company Response:
State: MD
Zip: 21045
Submitted Via: Web
Date Sent: 2022-07-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-28
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: I am being scammed by phh mortgage XXXX out of XXXX dollars
Company Response:
State: GA
Zip: 30084
Submitted Via: Web
Date Sent: 2022-07-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-26
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: As of today, Tuesday XX/XX/XXXX, PHH Mortgage Servicing is claiming that they are not responsible for my missing payment history for my mortgage and they stated that they had indeed provided the payment history for my mortgage to all 3 major credit bureaus ( XXXX, XXXX and XXXX ) for the months of XXXX, XXXX and XXXX of XXXX. Here is a copy of the response from PHH Mortgage Servicing stating that they have no control on how the credit bureaus report my payment history and PHH Mortgage Servicing knows that the credit bureaus only report what is provided to them by PHH Mortgage Servicing who is currently in violation of the FCRA and the FDCPA. **Beginning copy of response from PHH Mortgage Services** We have no control on how each credit bureaus reflects this information. You may contact the credit bureaus for any further assistance. The following is a list of the credit bureaus to contact : XXXX XXXX XXXX XXXX ( XXXX ) XXXX ( XXXX ) XXXX ( XXXX ) XXXX ( XXXX ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX GA XXXX XXXX TX XXXX XXXX PA XXXX XXXX PA XXXXXXXX XXXX XXXX XXXX *****End of copy of response***** Since PHH Mortgage Servicing stated the problem was due to the 3 major credit bureaus and to phone them directly, that's exactly what I did and here are the documented notes from the each major credit bureau ( XXXX XXXX XXXX and XXXX ) concerning the missing payment history for my account. Documented Phone Conversation With XXXX Representative : Spoke with XXXX rep on XX/XX/XXXX @ XXXX EST by the name of ( XXXX XXXX and she is on XXXX XXXX. The XXXX representative also stated that the mortgage history from PHH Mortgage Servicing is missing the payment history for months of XXXX, XXXX and XX/XX/XXXX and PHH Mortgage did not report them. The XXXX representative stated on today she is submitting a dispute over to PHH Mortgage Servicing to provide the payment history for the months XXXX, XXXX and XX/XX/XXXX and they are to be reportedly accurately for all 3 missing months payment history. Documented Phone Conversation With XXXX Representative : I spoke with XXXX, the agent name is XXXX ( agentid XXXX ), ( date XX/XX/XXXX @ XXXXXXXX XXXX ) and she stated that PHH Mortgage did not report the month of XX/XX/XXXX payment history to XXXX and XXXX has entered a dispute for PHH Mortgage Servicing to receive the payment history for the month of XX/XX/XXXX and for it to be provided to XXXX and reported accurately. Re : XXXX confirmation number : XXXX Documented Phone Conversation With XXXX Representative : Spoke with XXXX agent ( agent name XXXX XXXX on XX/XX/XXXX @ XXXXXXXX XXXX and the XXXX agent stated that the mortgage is being paid on time ; therefore, the X that being reported via XXXX by PHH Mortgage Service is in violation because by the months of XXXX, XXXX and XX/XX/XXXX are being reported as current. By placing the X in the field, PHH is purposedly suppressing the information by placeing the X in the XXXX field where the number 1 should go so that the months in question will report as current. XXXX representative entered a dispute with PHH Mortgage Servicing for them to remove the X and report the missing months of XXXX, XXXX and XX/XX/XXXX accurately.
Company Response:
State: GA
Zip: 313XX
Submitted Via: Web
Date Sent: 2022-07-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A