Date Received: 2022-06-27
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: PHH mortgage is not helping me, I have tried working things out with them but they are very difficult to deal with, I fear I will lose my house to them. Please Help!!!! I was given a loan modification during pandemic, since I had lost my job due to COVID, I couldn't pay my mortgage trial payment and this turned out to be a disaster ever since, I later got to know that PHH was giving out trial payment extensions but they never called me to give me the trial payment extension. Now I have been trying to get a loan modification again through them but they say that my property value has increased and they can't give me another loan modification, I request you to please help me, I am ok with the same terms that were approved last time, Now my business is doing well and I will be able to make regular mortgage payments.
Company Response:
State: CA
Zip: 92647
Submitted Via: Web
Date Sent: 2022-06-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-27
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: I am an attorney representing the borrower XXXX XXXX in her pending XXXX XXXX case. XXXX XXXX confirmed plan proposes to pay off her lender PHH and her XXXX XXXX case with a new loan on the property subject to PHH 's lien. Monthly mortgage statements sent to XXXX show a suspense balance of nearly $ XXXX and principal due of {$430000.00}. Yet when PHH submitted its payoff demand into the refinance escrow, the principal balance is essentially the same without crediting the suspense balance. I have sought information and back up documents from counsel for PHH who has previously appeared in this bankruptcy case but have received no sustantive response.
Company Response:
State: CA
Zip: 94063
Submitted Via: Web
Date Sent: 2022-06-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-27
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My mortgage loan was transferred to PHH Mortgage in XX/XX/2022, from XXXX. On XX/XX/2022 an annual escrow statement was sent stating that my escrow account is short {$160.00}, therefore my payment will increase {$13.00} monthly. The problem is that I dont have an escrow account I pay my own taxes and insurance. I called XX/XX/XXXX, and was told I would get an answer within 10 business days. Received a bill for XX/XX/XXXX, mortgage and still escrow company increased payment by {$13.00}, due to shortage in escrow account. No explanation given as to why they show escrow account. I read reviews about this company and their fraudulent practices. They have been sued for charging fees that they should not charge. Never had escrow account with other loan mortgage company either ( XXXX ). I have also sent email to the PHH Mortgage on XX/XX/2022 and called this morning and spoke to a representative who said will create a report to the research department to investigate the problem.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91343
Submitted Via: Web
Date Sent: 2022-08-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-27
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Hi, We are trying to process a short sale on this Property XXXX XXXX XXXX, XXXX XXXXXXXX XXXX XXXX XXXX currently holds this mortgage Loan number XXXX. We have submitted all documents needed to see if this loan could get approved for a short sale since the banks bpo came back at XXXX and we have a contract price of XXXX. We call XXXX a week and they keep telling us in review, call the next day no doc received, call the following day this file not in review, we will escalate and call back a few days later and here the same nonsense. they are waiting for auction to be scheduled and not cooperating with the sale. This is a bank and the lack of customer service skills is unacceptable.
Company Response:
State: NY
Zip: 10303
Submitted Via: Web
Date Sent: 2022-06-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-27
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: After paying my mortgage for 30 years, I would like to know two things : 1 ) the total amount of principal paid, and 2 ) the total amount of fee charges. DO NOT SEND another long, detailed unreadable report. Just send the two dollar amounts I have requested.
Company Response:
State: MO
Zip: 64114
Submitted Via: Web
Date Sent: 2022-06-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-26
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: I had a mortgage, there were XXXX accounts attached to XXXX from the beginning.then I refinance it, but only XXXX mortgage was refinanced.i had stop the auto pay, as the requested.then I was reported to the credit bureau as a late payment in 2017, XXXX, XXXX. First, the mortgage company never told me that there erred only doing XXXX. Found out after all was done. Then the second account was left on its own. The second account reported.me to the credit bureau because of the late payment. I been battling this for years.i had auto pay, through out the rides I had a mortgage.never was I late. The send mortgage, did not care.i even paid it off.i was single back and forth with both companies.i work hard, and paid my bills, I have never been late, this was an issue of them!! Why would I be late? I had auto pay.they cancell it, cause they said it should be done. You will see in my docs. The date, time, of mortgages, and credit reports, which shows the time line.furthermore, I had fraudulent credit cards being applied on my behalf.thats the reason I had those reports.in it, shows all payments, the both mortgages, and my auto pays. It's incredible what they have done ro me.but now I'm tired of no one helping, and so., I'm doing this compalint.
Company Response:
State: FL
Zip: 33139
Submitted Via: Web
Date Sent: 2022-07-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-26
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: I had a mortgage, there were two accounts attached to one from the beginning.then I refinance it, but only one mortgage was refinanced.i had stop the auto pay, as the requested.then I was reported to the credit bureau as a late payment in XXXX, XXXX, XXXX. First, the mortgage company never told me that there erred only doing one. Found out after all was done. Then the second account was left on its own. The second account reported.me to the credit bureau because of the late payment. I been battling this for years.i had auto pay, through out the rides I had a mortgage.never was I late. The send mortgage, did not care.i even paid it off.i was single back and forth with both companies.i work hard, and paid my bills, I have never been late, this was an issue of them!! Why would I be late? I had auto pay.they cancell it, cause they said it should be done. You will see in my docs. The date, time, of mortgages, and credit reports, which shows the time line.furthermore, I had fraudulent credit cards being applied on my behalf.thats the reason I had those reports.in it, shows all payments, the both mortgages, and my auto pays. It's incredible what they have done ro me.but now I'm tired of no one helping, and so., I'm doing this compalint.
Company Response:
State: FL
Zip: 33139
Submitted Via: Web
Date Sent: 2022-07-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-23
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: I believe there was false documents record on my house by PHH Mortgage. The Vice President of PHH Mortgage name is not XXXX XXXX. XXXX XXXX is the one that signed the document. I am enclosing document XXXX XXXX has sighed that on not offical documents. I enclosing different document done by the doc company.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: OR
Zip: 97504
Submitted Via: Web
Date Sent: 2022-06-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-23
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Dear PHH and respected PHH attorneys ( Former and current ) This is one more try to settle ongoing litigation with you. Please provide answer to below email sent to you on XXXX XXXX and email sent to XXXX XXXX. PHH and their attorneys failed to respond above mentioned emails and other emails. Kindly honor your settlement offer to avoid claims ; 1 : Mishandling the loan-modification and loan 2 : detrimental reliance lawsuit 4 : failed to record foreclosure deed 5 : unfair settlement practices 6 : Damages caused to the property and tenants .faulty work performed by the PHH unlicensed contractor which made the situation more worse and dangerous. XXXX : ETC ETC ETC. XXXX XXXX XXXX Attachments Mon, XX/XX/XXXX, XXXX AM ( 10 days ago ) to XXXX, XXXX, XXXX, XXXX, XXXX Dear XXXX, Good Morning Thank you for your email. The lender conducting the foreclosure is also the high bidder at the auction and when an auction is unsuccessful, lenders retain ownership of the property ( XXXX ). This legal statement was confirmed by the former PHH attorney in an email stating that XXXX was the highest bidder at the auction and failed to perform. The next highest bidder was the bank On a conference call meeting between ( PHH former attorney, XXXX attorneys and member of ARC ). We asked a former PHH attorney who holds the title of the property? She said that " A sale by auction is complete when the auctioneer announces by the fall of the hammer. '' and technically it transferred the title to the lender '' On XX/XX/XXXX XXXX PHH sent us a letter stating, the property reverted to our Real Estate Owned ( XXXX ) Department. and PHH 's former attorney sent an email on XXXX XXXX, stated PHH declines rescind the foreclosure. The auction of XXXX XXXX XXXX ( the XXXX ) took place on XX/XX/XXXX. Based upon actions by PHH, its representatives and lawyers ( collectively PHH ) and statements made to a number of individuals and official entities subsequent to the auction, acknowledging ownership of the Property by PHH, including certain demands made to the prior owner, that because of PHHs ownership, the former owner had no right to enter the property, whether to make repairs or otherwise, we believe that PHH presently is the owner of the Property and is responsible for all claims and liabilities associated with the Property and by its residents subsequent to the auction. On XXXX XXXX we received a letter from the PHH stating we have reviewed the account and confirm that the foreclosure sale is valid and can not be rescinded. '' On XXXX XXXX, PHH sent us another letter stating A letter dated XX/XX/XXXX was inadvertently sent to the mailing address on file ; this letter was sent due to an agreement between Ocwen and the Massachusetts Attorney Generals Office, under which Ocwen agreed to offer certain consumers whose account was billed for one or more property preservation ( e.g., inspection, title, landscaping ) fees between XX/XX/XXXX and XX/XX/XXXX an opportunity to apply for all available loan modification programs. The agreement did not include loans that had already had a completed foreclosure ; therefore we were unable to review your request for a modification. We strive to provide each customer with the utmost in customer care and professionalism and apologize for any inconvenience or miscommunication due to the receipt of the letter Following the receipt of your correspondence, we have reviewed the account and confirm that the foreclosure sale is valid and can not be rescinded. PHH sent a letter to the Consumer Financial Protection Bureau ( CFPB ) and confirmed the statement below ; The account was referred to foreclosure counsel on XX/XX/XXXX. At the time of the referral, the account was past due for the XX/XX/XXXX, through XX/XX/XXXX payments. As the payments were not received on the account and as a mutual resolution and/or plan to cure the delinquency on the loan was not achieved, the foreclosure sale was completed on XX/XX/XXXX. Following the completion of the foreclosure sale, the property reverted to our Real Estate Owned ( XXXX ) Department. In XX/XX/XXXX, an IRS Form XXXX, entitled Acquisition or Abandonment of Secured Property, attached hereto as attachment was filed by XXXX XXXX , presumably prepared by PHH. On XX/XX/XXXX PHH former attorney stated The tenants attorney, XXXX XXXX, provided the attached XXXX letter with a list of their property conditions complaints, this is the only document I have now on the issues, and Attorney XXXX has refrained from filing any litigation thus far. PHH did fix the heat last week, but they have agreed that if you can take on the property conditions with an indemnification, they would review for a sale On XX/XX/XXXX XXXX PHH former attorney said I am following up on the below. As we have not heard further from you on this matter, my client is undertaking repairs for a rodent infestation and electrical issues in the property. Please advise asap on undertaking an indemnification for any sale of the property. If my client spends too much completely repairs, there will be no incentive to sell the property for less than market value '' On XX/XX/XXXX, we received an email that Our office represents the mortgagee. Please do not access the property or perform repairs without authorization. We have been in contact with the city regarding its concerns We relied upon the statements made by PHH, its representatives and lawyers ( collectively PHH ) and suffered a detriment as a result of reliance. we will pursue with a detrimental reliance lawsuit. When PHH took the ownership of the property, tenants attorney sent a demand letter to the PHH as owner of the property, in response of this PHH paid water bill and undertook certain repairs demanded by the occupants which lately buildings tenants, claimed that the workmen were either unlicensed or did not obtain proper permits to do the work and that the work they did created additional dangerous conditions in the building, which they outlined in detail, and former PHH attorney had voice messages of deceased tenant, she blamed PHH contractor for a faulty repair which made situation of apartment worst. Since the residents complaints about the work performed by PHH i n the building that caused such dangerous conditions and tenant in Unit 2 has died, the grandson of the tenant in Unit 2, who lived with her, has been hospitalized and the Unit 3 occupant has also been hospitalized. An electrician PHH sent to the tenants apartment, made a gaping hole in the wall of the tenants apartment ( the tenant took pictures and texted us ) that would allow a flood of rodents back into the tenants apartment and then left without repairing the wall. Attached tenant text with picture and tenant voicemail sent to you in the last email. Later the city of XXXX board of health sent an email. XXXX was contacted the student who lives in the unit that the student had not been to school and the reason was for stomach illness due to the rat infestation. This infestation was verified yesterday '' We sent an email to the former PHXXXX attorny on XX/XX/XXXX stating that how the tenant was suffering with bullets through the tenants windows on multiple occasions, rodents in her apartment with her constantly sweeping up droppings, a fire due to an electrical system failure, entry doors repeatedly broken, so that anyone could gain access, ongoing XXXX XXXXXXXX, other illegal drugs and needles littering the basement, and a profound effect on the tenants XXXX grandchild who lives with the tenant. Without question, this is all PHHs problem and if something untoward happens at this building, there is no question that PHH will suffer greatly because of its failure to address these issues. We believe that PHH presently is the owner of the Property and is responsible for all claims and liabilities associated with the Property and by its residents subsequent to the auction. We also wish to remind you that we repeatedly told PHH prior to the auction that it had failed to consider our legal request for a modification agreement,, as required by law, and under PHH agreement with the MA XXXX office and in accordance with law. We have been advised that our claim has merit, and we will be pursuing our rights with respect thereto unless we are able to resolve this amicably. Next, I respectfully disagree with your reply regarding the settlement process. I understand you are newly assigned to this case, and you might have missed the conversation I had with the Attorney XXXX XXXX on XXXX XXXX when he presented a new offer from the PHH in the amount of {$110000.00}. On XX/XX/XXXX XXXX attorney XXXX XXXX XXXX a voicemail on my number XXXX at XXXX AM. Attached Attorney XXXX voicemail for your review. Same day at XXXX PM I returned his call and left a voicemail to his number from my number XXXX ( see Attached call history ) and Same day attorney XXXX XXXX called me back on my number XXXX at XXXX PM, we had XXXX minutes settlement conversation. ( See attached call log record ). Attorney XXXX XXXX presented {$110000.00} on behalf of the PHH at XXXX PM on XXXX XXXX. At the end of the call, he said that contact us whenever you increase your offer or accept the PHH offer in the amount of {$110000.00}.. Thus, email sent on XXXX XXXX was the counteroffer against {$110000.00} settlement, presented by the XXXX XXXX on behalf of the PHH on XX/XX/XXXX XXXX. Even if you read XXXX XXXX reply he said ; The offer we recently made was the lowest our client was able to make. However, the date by which you would have been required to make the payment has passed, so we presently have no authority to offer a discounted payoff. If you are willing to pay the {$110000.00}, though, we can discuss with our client. Thank. Why he said if you willing to pay {$110000.00} against our offer {$72000.00}? Because {$110000.00} is the lowest offer PHH offered us to settle. Did he say that he never presented a {$110000.00} offer? I would highly recommend that you contact attorney XXXX XXXX for the confirmation of the offer he presented on XXXX XXXX in the amount of {$110000.00}. I state again settlement offer in the amount of {$110000.00} was presented to us by the PHH on XXXX XXXX after the deadline of previously settlement offer of {$120000.00} .PHH should honor its own settlement offer and I am hopeful that your client is ready to resolve this matter as well by honoring a settlement offer proposed by the PHH in the amount of {$110000.00} which PHH presented to us on XX/XX/XXXX XXXX and we already have accepted this offer. We relied upon on new offer given to us on XXXX XXXX in the amount of {$110000.00} and we gave our counter offers on XXXX XXXX and XXXX XXXX against PHH new settlement offer in the amount of {$110000.00} and then accepted the PHH offer in the amount of {$110000.00} on XXXX XXXX. We are not a large rich and powerful organization like your client but composed of dedicated volunteer professional members from a diverse background to support the noble cause. We are not Liar. Yes, we are committed to turning this Property into a home for refugees and to make it a part of the healthy fabric of our community. We are prepared to finance a renovation of the building so as to eliminate the physical problems with the building and satisfy the occupants. Again, thank you for your assistance and professionalism and I look forward to hearing from you soon. And previous email : We put a temporary hold on our complaint at MA XXXX XXXX when a former PHH attorney informed MA XXXX XXXX about PHH intentions to sell the property to us at a discounted amount as post foreclosure. Attached is an email from a former PHH attorney, sent to us on XX/XX/XXXX, regarding PHH intentions to sell the property. We have numerous evidence that PHH had been acted as an owner of the property after the auction, some of evidence shared with XXXX XXXX on XXXX XXXX. ( PHH failed to reply to an email sent on XXXX XXXX ). On XX/XX/XXXX. ( Attached XX/XX/XXXX email ) PHH retained your firm and your firm offered us discounted pay off to settle the matter instead of post foreclosure sale, after negotiation we accepted PHH {$110000.00} pay off offer to settle our claims with the PHH. Below is the timeline of negotiation. On XX/XX/XXXX, XXXX XXXX called and offered a discounted payoff of {$150000.00} as settlement. Attached XX/XX/XXXX communication and XXXX voicemails attached to that conversation. On XXXX XXXX. We responded to the settlement offer ( Attached XX/XX/XXXX communication. ) On XXXX XXXX, XXXX XXXX replied " PHH respectfully rejects your most recent counter-offer. It is instead willing to accept {$120000.00} in satisfaction of the loan. This constitutes a discount of more than {$190000.00} off the loans balance and reflects the understanding that the property will require repairs " ( Attached XX/XX/XXXX email ) on XXXX XXXX. We responded to XXXX XXXX at XXXX am, however XXXX XXXX did not reply to that email and called me to offer {$110000.00}. ( Attached XXXX XXXX email ). We still are looking for a reply from the PHH of this email. He also advised us to contact him when we increase our counteroffer. He never mentioned that negotiation failed or expired or any deadline. He informed us that PHH 's lowest offer is {$110000.00} for a settlement and suggested we contact him when we accept {$110000.00} .He never mentioned the next step and/or deadline of the settlement. ( Please retrieve the call from your record ). On XXXX XXXX. We contacted XXXX XXXX ( Attached XX/XX/XXXX, email ) On XX/XX/XXXX XXXX. We sent our revised offer against {$110000.00} ( Attached XXXX XX/XX/XXXX email ) On XXXX XXXX. We accepted a PHH offer of {$110000.00} ( Attached XX/XX/XXXX email ). We believe that the building has to be rehabilitated immediately before any further damages to the building or occupants. We are prepared to undertake this rehabilitation project immediately. Prior to the auction and prior to the pandemic, we requested an estimate from a contractor. The estimate to rehabilitate the property as of the auction date was {$280000.00}. I expect that because of XXXX and recent structural damages to the property, these costs have probably increased by at least 40 %. Which makes repair cost to approximately {$410000.00}. Electric/City fines were approximately {$30000.00}. COSTS WITH RESPECT TO THE TENANTS CLAIMS. {$250000.00} at a minimum to an unknown sum depending on the extent of injuries suffered by tenants due to the conditions at the property.Units 1and 2 tenants and their relatives still have possession of the units and keep coming in out all the time. Eviction case is still pending in the housing court. We have spoken to a tenant recently who is now talking about far greater damage awards and is talking about finding a new attorney to take the case. If this tenant is able to find another attorney who represents tenants in these situations involving lead, mold, contaminated needles, rodents and other issues, we both know what could happen. Now there are other tenants who will want just as much as the first tenant gets in damages. Tenants/their heirs are approaching us directly with settlement offers. Their demands have been increased since PHH has been involved and communicating with them somehow. We also learned that tenants are involving new attorneys as one of the former attorneys received a huge amount of money from one of party involved in the property as settlement but failed to disclose the amount to the tenants. Attached attorney dismissal motion filed by one of the tenants and motion from the party involved for your information
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MA
Zip: 01902
Submitted Via: Web
Date Sent: 2022-06-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-22
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I entered a trial payment plan with PHH Mortgage ( Phone XXXX - LOAN # XXXX ) in the amount of $ XXXX for three months with payments due XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. I made the three payments timely. In the process I found out about the Louisiana Homeowner Assistance Fund ( XXXX XXXX XXXX ) which assists people who suffered losses due to COVID-19 and are in arrears on their mortgage by paying their mortgage current up to {$25000.00}. I submitted my application. The state of Louisiana submitted a request for information on my mortgage to PHH Mortgage on XX/XX/XXXX which PHH confirmed with me several times that they received on XX/XX/XXXX. I initially had an appointment scheduled with my PHH Mortgage Relationship Manager on XX/XX/XXXX @ XXXX to discuss the status of my loan. He never called so I called PHH within the hour to advise them that my Relationship Manager never contacted me. I spoke with an agent who scheduled a replacement appointment for XX/XX/XXXX at XXXX XXXX for me to speak with my Relationship Manager. He gave no explanation for why I wasn't called by my Relationship Manager. Also, during this conversation the agent advised me that a loan modification letter had been mailed to me on XX/XX/XXXX and needed to be signed and returned to PHH by XX/XX/XXXX. Since I had not received the document by mail the agent emailed me a copy. The offer indicates the following : 1. my current balance is {$97000.00}. 2. my current and continued yearly interest rate will be 3.4375 % XXXX my deferred payment amount ( the amount that I am past due ) is {$4000.00} ( virtually XXXX payments ) 4. my monthly payments under the modification will be {$970.00} 5. my initial escrow amount is $ XXXX 6. my maturity date will be XX/XX/XXXX ( equaling 14 years. I have held a mortgage on this account for 16 years already ). 7. I will owe a balloon payment of {$81000.00} at my maturity date in 14 years. After hanging up with the agent, I logged into my account and saw the option to refinance my loan. I requested assistance via the website, then called PHH aka XXXX aka Ocwen to inquire about refinancing my loan and rolling up the cost to refinance into the loan. I was told by an agent that since I had slow pays and was deliquent that was not possible. I explained that I had received a loan modification offer but did not like the terms. The agent explained to me that what I was reading was not correct. That actually, at maturity in XXXX, I would not owe a balloon payment and that the agents " don't do a great job of explaining it properly. '' She went on to say that if I sold the house I would not have a balloon payment even though the modification agreement states so. She said it is " all the same balance '' - " the {$97000.00} and it just seems confusing, but there won't be a balloon payment. '' Over the next 2 days I recieved a series of calls and emails from different people calling about my refinance request. Each said that I would not qualify due to the slow payments. Today ( XXXX ) as scheduled, I spoke with my NEW PHH Mortgage Relationship Manager, XXXX XXXX. XXXX confirmed ( like other agents in the past ) that PHH had received a request for information about my loan from the state of Louisiana 's mortgage assistance program on XXXX. He assured me that he was " certain '' that PHH would respond to the state by the end of the week even though they had not for the last 3 weeks. I advised him that I did not like the terms of the mortgage loan modification. He advised me not to do anything ( do not sign or return it ) about the modifcation yet and to call back next week to follow up on the loan and position with the state program. I advised him that I was concerned because I would need to respond to the loan modification offer in 4 days. He said not to worry because he could request an extension on the offer if need be. Within a couple of hours I received a call from my case manager with the state program. She advised me that PHH sent a letter to them stating that I was under a loan modification and thus the state denied my application. She asked that I contact PHH to request proof that I am NOT under a loan modification. I called PHH and spoke to XXXX ID # XXXX who said that the state of LA denied my application and I told him that he was correct, but only because PHH sent them information that was not correct. I advised him that I have not accepted the loan modification nor sent any signed agreement back yet. XXXX then placed me on a series of holds and said that the state would need to resend their request. I advised him that the state will not resend their request and that he needed to provide me a letter confirming that I was not under loan modification. Here is where it gets tricky. He says that I must now decline the modification offer for them to provide me confirmation. While he places me on hold, I call my caseworker with the state of XXXX and when he returned to the line he repeated that the state must resend their request to PHH again. I then advised him that the caseworker was on the line with us -- he was speechless for what seemed like a year. He placed us on hold and came back and said that I needed to decline the loan modification before PHH would send an update to the state of Louisiana on my account. I advised XXXX that his guidance was completely opposite of what my PHH Relationship Manager had said in our call earlier in the day. He stated that that was my only option and that he was noting my decline to the loan modification on my account. I requested another appointment with my relationship manager. He said the next available one is 7 days away and scheduled it. My caseworker asked how long would it take for an update on the denial of the modification and he said 3-5 business days ( which would put me well beyond the return date of the modification and close to my next payment due date ). XXXX advised me to call back next week to follow up. My caseworker and I disconnected him from the line and she suggested that I call back each day after today to follow-up on the status of my account. PHH knows that they could instead tag the 4 payments that I am behind to the end of my loan, but instead they would rather I pay $ XXXX for 14 years ( even though I have already paid for 16 years on this loan with them ) and still owe $ XXXX in a balloon payment to them although my balance is only $ XXXX. I am now noticing that this same practice is one that PHH used when they offered me a loan modification while I was rebuilding my home after the XXXX Floods. This is robbery and preditory lending at its finest.
Company Response:
State: LA
Zip: 70816
Submitted Via: Web
Date Sent: 2022-06-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A