Date Received: 2019-01-24
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I lost my job on XX/XX/XXXX and got a new job on XX/XX/XXXX, I had to file Chapter XXXX on XXXX/XXXX because the impact from the unemployment was too much, The bankruptcy included one month of mortgage, I am two months behind and keep trying to catch up. I filed a modification today just to catch, my attorney said to wait until the bankruptcy is confirmed well in the mean time Ocwen sent me to an attorney for post petition fees ( attached ). In XXXX I lost my job and was unemployed for several months and filed for forbearance with Ocwen, it was a disgrace and a XXXX show, it took 8 months to get approved, I involved the FHA and I filed with CFPB. I did not have the energy to deal with Ocwen this time but I will not allow them to take my home, I am in the process of Bankruptcy XXXX and just sent them a modification. I would have filed sooner but the Chapter XXXX is dragging out because of objections related to Ocwen and XXXX taxes, everything is in place now but now I received this letter relating to my mortgage, I pay every month on my mortgage and I AM NOT 3 MONTHS BEHIND so I do not know what Ocwen is doing. I am filing this complaint because they are the most vial company around. XXXX XXXX
Company Response:
State: CO
Zip: 80026
Submitted Via: Web
Date Sent: 2019-01-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-19
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: in XX/XX/XXXX I did a short sale to the bank as my house went into foreclosure. it was approved. in XX/XX/XXXX I received tax form XXXXAcquisition of Abandonment of Secured Property. balance of principal outstanding XXXX fair market value of property XXXX. this was done by Owen XXXX XXXX XXXX XXXX XXXX XXXX , FL XXXX . in XX/XX/XXXX I received XXXX Cancellation of Debt. date XX/XX/XXXX. amount of debt discharged XXXX. done by XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Washington, DC XXXX. now I owe XXXX dollars in taxes to the IRS. where did this amount come from. someone else was living at the address one month after I moved out the original mortgage was done by XXXX XXXX back in XX/XX/XXXX who was part of the mortgage crisis, it was a high interest loan which I tried to remodify 3x and was turned down
Company Response:
State: IL
Zip: 60099
Submitted Via: Web
Date Sent: 2019-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-19
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Established this loan in XXXX. This Second Mortgage was established to avoid PMI Insurance and has been an interest only loan that has sat at a 10 % Interest Rate since the life of the loan. Every attempt I have made to Modify my Mortgage when I was laid off, change in income, or any other extreme change to my household that would cause for the request to Modify my mortgage, Ocwen Loan Servicing used my unfortunate situation as a means to strong-arm me by improperly reporting me as 90 days rolling late in late XXXX ( XXXX, XXXX, XXXX ). While in the midst of submitting the same pieces of documentation over and over again, due to Ocwen 'Not receiving all pages ... .'or receiving in a timely manner, Ocwen Loan Servicing blatantly disregarded my financial situation and made my credit score become their target. Kick me when I am down is their approach to Homeownership. Ocwen Loan Servicing is known for 'Deceptions and shortcuts in mortgage servicing ' as quoted by former director at CFPB, Richard Cordray . I am requesting help from the current CFPB Director to look into this matter as I have a current Modification in play ( began XX/XX/XXXX ) and have yet to receive a direct answer. I am continually given '30 days for review ' as my repeated answer when I inquire, What is the timeline for an answer to my Modification? Due to the fact I will never 'own ' my home if I continue with this mortgage at Ocwen Loan Servicing . I pleaded and begged for a refi only to be told, Ocwen is not a bank, we ( Ocwen ) are only a Debt Collector and Servicer of your loan. Ocwen has a newly established partnership with XXXX XXXX ( certified lender ). These two organizations are in a conspiracy to retain the homes of every 'account holder ' at Ocwen Loan Servicing . The Homeownership is a smoke and mirrors tactic by Ocwen to give the illusion that we will someday own our own homes, this The fact of the matter is NOW Ocwen refers ( aka strong armed ) the homeowner over to XXXX XXXX for REFI, only to be then put into a new loan under new terms that are again, SERVICED BY OCWEN Loan Servicing. It is a vicious circle and Monopoly played by these two organizations that are benefiting off of one another. In my research I see the previously held position of Florida Atty General, XXXX XXXX, had a {$2.00} Billion relief to homeowners in XX/XX/XXXXfor 'Servicing Wrongs. ' I had my loan during this time. In XX/XX/XXXX a Multistate Settlement in which an anonymous employee of Ocwen Loan Servicing disclosed their computer system was an 'Absolute Train Wreck ' - which I still had my loan and was affected by this horrific service, again, no word on Arizona Settlement. In XX/XX/XXXX Ocwen was found in Violation of Federal and State laws, requiring an Independent Audit of accounts by XX/XX/XXXX. Instead Ocwen was unable to provide such an Audit due to the inconceivable amount of funds in the Billions to be paid out in order to complete this task, which in my research was NEVER completed. This was ordered by North Carolina Government agency. In XX/XX/XXXX yet another violation of Ocwen Loan Servicing was revealed and now here we are in XX/XX/XXXX a new year and yet Ocwen Loan Servicing continues to have the 'most highest UNPAID principle balance loans ' in the industry, this is directly a result of holding loans at such a high interest rate that Homeownership is merely IMPOSSIBLE if your loan is being serviced by Ocwen Loan Servicing . I am begging and pleading with you, as the CFPB, an agency with a position of power in this game of Mortgage Regulations to assist us in being 'paroled ' from this XXXX XXXX Prison we call Ocwen Loan Servicing , forever. Best scenario we are looking at for satisfaction is a fixed, reasonable rate of 3-4 % interest. Facts of my current account with Ocwen Loan Servicing : Please see attached XX/XX/XXXX Invoice from Ocwen as my example of the below Prison we are stuck in. Monthly Payment {$370.00} Principle paid {$78.00} x 12 months = {$940.00} annually decreased Interest Only {$290.00} x 12 months = {$3500.00} Annual Interest incurred / Paid only at 9.87500 % XX/XX/XXXX = 13 years of established loan breakdown = {$3500.00} x 13 years ( aka 156 months ) = Total interest paid YTD {$45000.00}. Original Loan was less than this amount. Referencing the attached Bill dated XX/XX/XXXX, you will notice the principle varies between XX/XX/XXXX & XX/XX/XXXX by {$1.00}. This may not mean anything to you, but this is an additional fee / increase / decrease every month that should not be occurring. The charges of Unapplied funds were the spotlight of one of the court cases against Ocwen and you may see this reflected as of XX/XX/XXXX on my monthly bill. The federal lawsuit asks the federal court to order Ocwen to comply with mortgage servicing laws, provide compensation to borrowers who were harmed by the company 's actions and pay unspecified penalties. We as a single homeowner will NEVER be heard and our struggles never relieved unless we have a company in a position of power to back up our mortgage needs and assist with the burdens that we face monthly by a company who continuously strives to strong-arm, target ones credit ( at all three bureaus ), target our homes, and continuously puts struggling families in an everlasting position of hardship. I have every stitch of correspondence and all denials of Modification based on a scale that does not exist. I have the corresponding documentation that reflects while in the midst of applying for a Modification, Ocwen wrongfully reported me to the credit bureaus as a form of 'punishment ' in order to request a simple assistance, basing this request off of their motto 'Homeownership is what we do. ' This is a one way street and correct, THEY will ALWAYS own our home. Upon your request I can and will supply any documentation necessary to support my case and standing in this request.
Company Response:
State: AZ
Zip: 85032
Submitted Via: Web
Date Sent: 2019-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-18
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Ocwen Mortgage has incorrectly reported late payments I am enclosing an ledger report from Ocwen show that they payments were made and that no late fees were accessed. I have included bank statements showing the payments were made within 30 days. And an complete payment history for the payments made while I was in Bankruptcy. Ocwen was paid off in XX/XX/XXXX and then after payoff they reported to XXXX and XXXX that in XX/XX/XXXX I was 180 days late, XX/XX/XXXX 90 days late, and 150 days late in XX/XX/XXXX. Please note on the credit report they show XX/XX/XXXX through XX/XX/XXXX No late fees and all my payments are listed on their ledger. I have highlighted them for you starting on page 32 - 37. Enclosed also find a summary of payments from the trustee XXXX XXXX. Please note how Ocwen posts credit and how the actual payments from XXXX XXXX the trustee differ.
Company Response:
State: FL
Zip: 33435
Submitted Via: Web
Date Sent: 2019-01-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-18
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: We have a mortgage with what started out to be XXXX in XX/XX/XXXX. Since that time that company has changed their name at least 10 times. They are now DBA as Ocwen. When reporting to the credit bureau it shows up as XXXX XXXX and Ocwen. They were once known as XXXX which show in some areas on the credit report it states the account closed. My mortgage is paid up to date I have a receipt to substantiate my claim yet Ocwen has not reported our mortgage paid since XX/XX/XXXX on some and XX/XX/XXXX on others. I need my credit report corrected immediately. I am tired of this company and a few others reporting in accurate information preventing me from living a better lifestyle I am quite capable of. I have been denied credit due to the inaccurate information the mortgage company is reporting. We pay our bills on time but it appears that the more we pay our bills and keep them up to date we are rewarded wit a lowering of in our credit score. A DROP IN OUR CREDIT SCORE!!! THERE ARE SEVERAL ITEMS THAT HAVE BEEN DISPUTED THAT THE over and CREDIT BUREAUS REFUSES TO REMOVE THEM. It also appears that if you dispute an item that also goes against you. I am tired of over many years I have been held down and held back because of the unfair practices of the credit bureaus. The reports from the Credit Bureau has ruined our credit life and forced us to have to struggle with extremely high interest rate and been totally denied more opportunities than one should have to endure. I need my cred report updated as well as my credit score.. Please tell me how a score can be dropped 40-45 points within a few weeks for paying off a credit card and being responsible citizens
Company Response:
State: AL
Zip: 35215
Submitted Via: Web
Date Sent: 2019-01-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-17
Issue: Trouble during payment process
Subissue:
Consumer Complaint: OCWEN now charges to collect mortgage payments A few months ago, OCWEN changed how they collect mortgage payments. Now, on their web site, you must sign up for their auto bill pay system, or you are forced to use a third party bill pay system - XXXX XXXX ( which charges {$7.00} ) in order to complete the process of paying your mortgage. I have never experienced a mortgage lien holder or a bank ever charge a customer for payment. Aside from inconvenience, I'd like to know if this is legal. This is not the contractual repayment plan we made, and me simply raising this with them - I have no voice and no power to affect change. I just get transferred around and put on hold for long periods of time with no one able to help me and no one empowered to be my voice within the company. Lastly, I would like someone from CFPB to weigh in on if this practice is considered legal. Attached sample XXXX and mortgage payment confirmation. Help!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92691
Submitted Via: Web
Date Sent: 2019-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-17
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: On or about XX/XX/2017 compensation or interest due was never received or reported by trustee. Servicing company can not make presentment on the behalf of someone else without it being certified by an attorney. No file was found in investigative search.
Company Response:
State: TX
Zip: 77389
Submitted Via: Web
Date Sent: 2019-01-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-17
Issue: Took or threatened to take negative or legal action
Subissue: Threatened or suggested your credit would be damaged
Consumer Complaint: XXXX XXXX XXXX Statement XX/XX/XXXX I believe I Im a victim of predatory lending. To explain my situation, I will explain from the begging. In XX/XX/XXXX I join the military. While on XXXX XXXX my wife had a power or attorney on my behalf. Regrettable she was inexperience with such responsibility. When she inquired about getting a home in XXXX, I was making Approximately {$1100.00} every 2 weeks and {$1400.00} every month in basic housing. The lender sold her an idea that we could cover the cost to of such property at {$220000.00} PLUS a home owners association fees approximately {$250.00}. Somehow my other military incentives pay such as separation and specialty pay. These incentives were temporary and should not have factored in as income. Under this circumstance we should not have qualified for such property. I found that out the hard way after factoring the course after the fact. I attempted to rent the property however after 3 month the renter refuse to pay and cause some damage to the property. So, I have to terminate the rental immediately. I reached out to XXXX so we could refinance and was denied. After exhausting all options even when I enquired of the Soldier Sailor Act which was privileged to me as a member of the XXXX XXXX on XXXX XXXX I was illegally turned down. After consulting to my XXXX he recommended I requested a finial hardship to be discharged from the military in order to look for a different line of work to be able to financial support my family. I would like you to know from the first statement up to XX/XX/XXXX I paid the mortgage some time a few days late, but I paid. In XX/XX/XXXX I was release from the military on Financial Hardship. I began working for XXXX XXXX which is a XXXX Company. However, I have been trying to find many was to bring down the cost of owning the property. Late XX/XX/XXXX I began inquiring to the bank of my options. I was making a little more money, however, I was borderline pay check to paycheck. Around the time President Barack Obama past a bill to bail out the banks and asist the banks I made contact to the bank. The bank agreed to the loan modification, however after follow up to commence the process the bank denied ever received paperwork for modification. And ask to resubmit the documentation. However, at that time the bank denied the request. I reached out for short sale the property but the sale of the property price the bank denied. The first sale the bank denied because was below price. However, the bank asserted an amount that they would settle for the property. A second attempt for the sale with that amount was denied. A third amount was made significantly higher amount, the bank denied. I voluntarily asked the bank to release interest and ownership by leaving the property they asked me to sign a liability statement online stating that I will not destroy the property and don't removed or take any of the copper or utilities in the property. I left the property on XX/XX/XXXX. I notified XXXX-XXXX tax office that the property is now no longer in my possession. XXXX XXXX agreed to take possession of the property at XXXX XXXX XXXX Fl XXXX In XX/XX/XXXX. It appear the bank did not pay the property Association fees and any taxes Associated with the property. I have never owed XXXX XXXX on any unpaid taxes. The taxes were never escrowed and paid by me toward the end of every year. After the agreement to relinquish the property it appeared the bank still put the property in foreclosure. Obvious reporting me as delinquent to the 3 credit bureaus. In XX/XX/XXXX I reenlisted in the military and I credit came into questions. The property was still showing on my credit report. However, I was pending a removal status on my report. I have furnished the current report as of XX/XX/XXXX as proof that this debt is no longer on my Credit Report. I would like to add that due to my current position with the government I have been granted a Top Secret Clearance and my finances are constantly monitored. If I should make liable for this property, I have not had any interest ( personal gain ) since XX/XX/XXXX. I would lose my current position and would be in this same predicament. I have only tried to do the right thing and being cheated by a bank with such negative reputation as XXXX. My lawyer is asking me to sign paper work for cash for keys and accept {$2000.00} for a property I dont ' currently own and had no interest in. Note XXXX XXXX agreed that me leaving the property back in XX/XX/XXXX would not make me liable. Its been 11 years that this property was in possession of another party I should not be responsible and no actions should be taken against me to repay this dept.
Company Response:
State: MD
Zip: 20735
Submitted Via: Web
Date Sent: 2019-01-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-17
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My first mortgage is with Ocwen Loan Servicing, LLC and my loan number is XXXX. A few months ago, I started paying my mortgage every two weeks to cut out some of the interest on my mortgage. I received a letter on XX/XX/XXXX, which was dated XX/XX/XXXX telling me that my account has been transferred. The letter states that the ownership was transferred to XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX. They indicate that the ownership has not yet been publicly recorded. I still pay Ocwen with the same information. On the second page, it indicates that partial payments " may hold partial payments in a separate account until the rest of the payment is received, and then apply the full amount to the Account ''. Basically, they are trying to keep me from paying the mortgage every other week or if I do, they are not going to credit the account until payment in full is made.
Company Response:
State: GA
Zip: 30082
Submitted Via: Web
Date Sent: 2019-01-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-17
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: XX/XX/XXXX Chapter XXXX was filed. On XX/XX/XXXX Ocwen approved a mortgage modification. 1st trial payment was XX/XX/XXXX last on XX/XX/XXXX. Completed on time. Contacted them multiple times to see when i was going to receive statement. Called multiple times for years & was told to keep paying modified amount. So I did. CXXXX BK discharged XX/XX/XXXX. XX/XX/XXXX received a 2page statement dated XX/XX/XXXX saying Due in bold red letters {$65000.00} to bring my account current. Said became delinquent XX/XX/XXXX. Received another statement next day dated XX/XX/XXXX, saying payment duue XX/XX/XXXX for {$67000.00} also in big red letters. Contacted, said my payment was rejected. They told me to send proof of all my payments for pat 4.5 years and schedule appt for XX/XX/XXXX. Sent me a hardship info pack to complete. They sent me a modification pack without using my current expenses, etc in my hardship pack that I had not sent back yet. Told me to take their modification AS IS pre-apprived & if they review my hardship pack it is not guaranteed I get a modification. I called them with an update of my pack every couple of days and just said ok. Now paying {$2400.00} from {$1000.00}. They added $ XXXX on my loan w/baloon. Need help, savings exhausted. They forced me to take this or lose my home. Did not attempt to work with any offers I made. May lose in a couple of months. Expenses are more than income. Have cut all I can. I've been totally onest with them for years but they did not ever tell me any kind of way I need to be paying my original amount before mod or even should have told me it was not approved. They just kept taking my money. Said they couldn't tell e anything becasue I was in a BK. They should/could have not even sent the trial mod payments if that is the case. I have lots more info, documents, etc. I'm so sick, worried, stressed, can't sleep. I need some type of relief. I pray you can assist in some way. Thank you
Company Response:
State: CA
Zip: 95377
Submitted Via: Web
Date Sent: 2019-01-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A