Date Received: 2019-02-07
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I have a loan with OCWEN. I have always made all of my payments on time. One day I decided to check my credit on XXXX when I saw an alert come up on my phone, I immediately went on my computer, and I realized that there was a late payment on my XXXX credit report. As you can see, I have always had a stellar payment record with this company. I tried contacting XXXX and OCWEN with no successful resolution. Only XXXX is reporting me late. There was definitely an error on their part, I always made payment on my mortgage a few weeks earlier than the due date, and always on time. I was never 30 days late, and I was never 60 days late three times.
Company Response:
State: CA
Zip: 95008
Submitted Via: Web
Date Sent: 2019-02-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-06
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I submitted a loan modification last XX/XX/2018, during that time I paid my mortgage note on time each month until my modification was complete. Payments were taken and none were rejected. Until I applied for a second mortgage with another company I was denied due to multiple 120 day late payment reports on my current mortgage, which is incorrect. I have called the mortgage company, written letters to them as well as the XXXX and the late payments have not been removed. I have proof from my financial institution that the payments were made and received by OCWEN however I was informed by a representative that there is nothing they can do and because the loan was in modification it does not matter that I made my payments and they were recorded they will not remove the late fees. I am being denied for loans and I must move and obtain another mortgage immediately. Please Help!
Company Response:
State: PA
Zip: 19144
Submitted Via: Web
Date Sent: 2019-02-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-05
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: XXXX XXXX, lost his wife in XX/XX/2012, he was not able to work for a period. He himself became ill. He has tried to work with Ocwen Loan Servicing and after ] not being able to get any kind of help from Ocwen he hired an attorney who caused him nothing but trouble. Since that time he has tried to reapply for a loan modification and so far he has been declined because he did not know what to do. XXXX is a XXXX XXXX and XXXX XXXX XXXX he has a great paying job and he wants to save his home he has income that he can prove. They said that he could do an appeal or resubmit a new application. we are writing to the CFPB to make sure that they do give him a fair chance at applying and getting a true evaluation because his circumstances have truly changed for the better. Thank You
Company Response:
State: NY
Zip: 11779
Submitted Via: Web
Date Sent: 2019-02-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-04
Issue: Trouble during payment process
Subissue:
Consumer Complaint: The mortgage loan I have with Ocwen matured on XX/XX/XXXX. Since then, I have been attempting to work out a payment arrangement on a balloon payment. They would not accept any payments from me except for full loan payoff. I always make my payments via XXXX. After several attempts to contact the relationship manager, I was told to make a payment of {$680.00} to cover the XXXX and XXXX payments. I sent the {$680.00} directly to them through their website. I also submitted the mortgage modification application they requested. When my next mortgage statement arrived, I saw where the {$680.00} was in suspense/unapplied funds. I contacted them again and I was told that they would be returning the {$680.00} to me in the form of a check, and that I would be notified regarding the modification. The check was dated XX/XX/XXXX. I also tried to make two more payments via XXXX which were rejected. In XXXX, XXXX, I received the Trial Modification payment notice. I was to pay {$320.00} on XXXX XXXX, XXXX. That week, I went to the XXXX location to pay it and this time, the payment was accepted. However, a few days later I got a letter from Ocwen informing me that I am not qualified for a modification because I am 90 days late or more, and that I can get my {$320.00} from XXXX.
Company Response:
State: IN
Zip: 46260
Submitted Via: Web
Date Sent: 2019-02-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-01
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: loan XXXX fha XXXX XXXX XXXX I paid trial payments of total {$7500.00} when Ocwen presented the permanent loan mod the terms were too high to and including the interest rate, total payment there's nothing in the trial payments that say Ocwen can keep my trial payments the loan is now transferred to XXXX XXXX wherein I will need to start a new loan mod request which will require a new trial payments
Company Response:
State: WA
Zip: 98031
Submitted Via: Web
Date Sent: 2019-02-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-01
Issue: Trouble during payment process
Subissue:
Consumer Complaint: On XX/XX/XXXX I received a letter from XXXX XXXX that I was approved for a Loan Modification and that my principal, interest and escrow would be {$1100.00} commencing XX/XX/XXXX. The loan was bought out on XX/XX/XXXX and OCWEN took over the loan. On XX/XX/XXXX OCWEN sent a statement stating my interest rate was going from 2.7 % to 4.75 % and my new loan payment would be {$3500.00}. Then my XX/XX/XXXX OCWEN statement stated I had a past due payment of {$100000.00} and my interest rate is now 5.375 %. When I asked OCWEN why the increase, I was told I had an interest only loan and that my loan amount should have changed on XX/XX/XXXX and I am now being charged for past due charges of principal and interest for the last 4 years 9 months.
Company Response:
State: CA
Zip: 92806
Submitted Via: Web
Date Sent: 2019-02-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-29
Issue: Trouble during payment process
Subissue:
Consumer Complaint: XX/XX/XXXX Re : Ocwen Loan Servicing, LLC Loan Number : XXXX To whom it may concern, I would like to file a complain regarding Ocwen Loan Servicing Escrow department. On XX/XX/XXXX I receive an Annual Escrow Account Disclosure Statement, upon reviewing the statement it indicated that according to their projection for the coming year, the expected escrow balance is {$1000.00}, making the escrow balance deficiency {$0.00} and based on the expected balance deficiency of {$0.00} and the minimum required balance/Cushing of {$640.00}, an additional {$250.00} is needed for the escrow balance. A coupon was sent in the package for me to send the additional {$250.00}, therefore on XX/XX/XXXX I mailed the additional money via priority postage with a tracking number which was sent to Ocwen Loan Servicing Dallas Texas office location. On XX/XX/XXXX I notice that the check was not process as yet and I decided to track the letter I sent with the check and it stated that the letter arrived on XX/XX/XXXX. However, I called Ocwen Loan Servicing to inquire about the additional funds that is needed for my escrow account ; I spoke with XXXX at Ex XXXX and was told upon further research he did not see where the funds were process to the escrow account but should give him 24 to 48 hours get to the bottom of whats going on. I did not hear back from XXXX in time so, I called him and left him a message regarding my escrow account. I decided to call back Ocwen once again and was transfer over to XXXX at Ex XXXX after explain to her what is going on, she did some checking and did not see any new updates no my account and ask me to give her chance to get to find out what is going on and why the payment has not process as yet and to further give her until XX/XX/XXXX to get back to me. I have not heard back from Ocwen regarding this very important matter and it make me nervous about the situation and have me wondering if some nefarious afoot, I am sorry but I cant help myself for thinking that way about the entire situation. Hence, as of XX/XX/XXXX I have check my bank and the funds is still in my checking account and has not been process by Ocwen Loan Surviving as yet. So, I decide to file this complaint against Ocwen. Thank you for your attention toward this very important matter and I truly appreciate your help. Sincerely, XXXX XXXX PS : Attachment 1 tracking # XXXX USPS Attachment 2 Ocwen documents.
Company Response:
State: FL
Zip: 33436
Submitted Via: Web
Date Sent: 2019-01-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-29
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: loan XXXX Modification was approved We made 3 trial payments When permanent was done payments and interest rate too high There's nothing saying the lender can keep our trial payments since we do not agree with loan mod ( perm ) Lender has no rights to keep our funds Plus they qualified us under me and wife ; my name is only one on the loan
Company Response:
State: WA
Zip: 98031
Submitted Via: Web
Date Sent: 2019-01-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-29
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: In XX/XX/2013, pursuant to VT statute 12 V.S.A. 4631, which ... assure ( s ) the availability of mediation and application of government loss mitigation program requirements in actions of foreclosure, we entered a mediation with XXXX XXXX XXXX to avoid foreclosure. In the end, the mediator determined that we were eligible for the Federal HAMP program. At the time, we had a 1st and a 2nd lien with Ocwen. The 1st is the loan that was modified. Had we proceeded with HAMP, we would have addressed the 2nd lien with the adjacent 2MP program, but at that point Ocwen countered with an offer of an in-house Shared Appreciation Modification ( SAM ). We were offered a Deferred Principal Balance reduction of {$86000.00} in equal installments over 3 years provided that we did not have consecutive late payments, which we achieved. When we asked about the 2nd lien, we were told that it would go away since we were upside down on the 1st alone. Adding the 2nd back to the equation would have put us back underwater. After we agreed to the modification, we looked on line, and saw that the balance on second showed XXXX with no payments due ( screenshot attached. The XXXX balance 2nd is above the modified 1st lien balance, taken in XX/XX/2013 ). Now, 6 years later, in the course of appllying for an FHA loan to refi our house, we found that one of my credit reports showed an odd {$7700.00} past due amount on that 2nd XXXX out loan, with a balance of {$50000.00}. The lender advised me contact Ocwen and get that removed. Instead of removing it, Ocwen informed me that the 2nd lien has been referred to a collection agency and updated their credit reporting on the loan, which knocked 100 points off my credit score and made me ineligible for the FHA loan. Now, we are getting almost daily harassing phone calls from their collection agency. In effect, Ocwen is holding my access to credit hostage in an attempt to extort payment for a loan that they said they wrote off in our modification process and using their collection agency to exert pressure. Ocwen said nothing to us about this loan for 6 years, and now, after we met the terms of our modification agreement, they are attempting to claw back the Deferred Principal we negotiated because now they know we are trying to access credit. Given Ocwens history of abusive behavior, it would not surprise me at all to learn that this is a deliberate strategy and a pattern of behavior. Had Ocwen disclosed that it planned to retain the 2nd lien, we obviously would have taken advantage of the Federal HAMP/2MP program and none of this would be an issue today. This is particularly egregious considering that we agreed to Shared Appreciation as part of the SAM agreement on the 1st lien. If we sold the property for {$300000.00} today ( a realistic FMV for our property ), according to the terms of the modification on the 1st lien we would net ~ {$54000.00} after satisfying the Shared Appreciation terms of the SAM, which would include an {$18000.00} payment to Ocwen ( 25 % of the appreciation ). If the 2nd lien were enforceable, after paying the ~ {$50000.00} we would be left with ~ {$4000.00} which would be more than wiped out by closing costs. We did not agree to a SAM with Ocwen over HAMP/2MP in XX/XX/2013 so that we could find ourselves underwater again and so that they could hold our credit hostage after 6 years of meeting our obligations under our agreement. Given the $ XXXX settlement Ocwen reached with the CFPB, I doubt that this behavior comes as a surprise. Apparently, even that massive fine was not sufficient to prompt them to change their behavior.
Company Response:
State: RI
Zip: 02840
Submitted Via: Web
Date Sent: 2019-02-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-29
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I own a rental house located at XXXX XXXX XXXX, XXXX, TX XXXX. I received an approval for a permanent modification that I had made 4 trial payments before they approved this final approval dated XX/XX/19. The modification is written like a hard money loan with all kinds of bogus fees and late charges that I didn't know I was being charged. They also have the terms of this modification to included a balloon payment of {$100000.00} at the end of the payments. Please review these modification documents I will send with this complaint and it will show you everything I'm trying to explain here. The 3 -4 payments that I had paid were put in a forbearing account and not applied towards the mortgage balance. It appears to me that not any of the payments I've made over the past years were never applied towards the principle balance. Instead they have increase the original loan to over {$70000.00} in fees I just don't understand. I thought that a loan modification was to help not punish me because I had some hard times. I've suffered through 2 hurricanes Ike and Harvey that caused me damages and my house is in need of much repairs. This lender has inflated the value of my house by over XXXX XXXX XXXX dollars. They had a broker do a BPO that was done by computer sales of properties with the same square footage, but they were not in the same community as well as these houses were not in need of repairs as mine is. Please help me understand why this lender is trying to hurt me and not help me.
Company Response:
State: CA
Zip: 92596
Submitted Via: Web
Date Sent: 2019-01-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A