Date Received: 2019-02-11
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: XXXX XXXX XXXX XXXX XXXX XXXX XXXX Texas XXXX Acct XXXX This is the information, I did everything asked of me. To get the agreement in yet Ocwen is again trying to deny my modification. This is wrong i am now being asked to fill out yet a 4th package and this is wrong I paid {$50.00} to have this notarized. I want my disaster modification reinstated. This have been a nightmare dealing with Ocwen. I am beginning to get sick behind this. I had XXXX and now i am getting sick behind this. Ocwen have tried to sale my house 5 times now. This is wrong. I live in a declared disaster area. If this is not taken care of i will be forced to retain a lawyer. Because i did all that was asked of me the package was delivered on time and notarized on time and i have included proof. That i did all i was asked. They should be calling the notary man. If his part is wrong its not my fault. Ocwen need to call that man and ask. Because all that was required of me was completed before the XXXX i am not a notary so i do not know the rules. As to what his ( notery ) is supposed to do signiture wise or whatever. So i would not have known this was incorrect at all. Had i known i would have had the man correct it asap. Ocwen is yet again trying to deny my modification on wrongfully accusing me of sending them copies instead of orginals.
Company Response:
State: TX
Zip: 77053
Submitted Via: Web
Date Sent: 2019-02-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-11
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Hello, I'm a victim of identity theft. I had 3 homes with Ocwen, They are in part responsible for helping the theifs and there illegal practices, the start of the theft was XXXX XXXX of XXXX My business huge warehouse or barn where I was selling my merchandise XXXX and XXXX then they took my email over my Morgage loan company Ocwen allow unauthorized people to add them self 's as an account managers who got my email and passwords changed my mailing address I moved in with my girlfriend put a change of address in the from me and locked me out, took me 6-7 months from around XX/XX/XXXX to XX/XX/XXXX finally got them off by then all was upside down I was about 15 years into the loan interest over 7 % Also I moved in with my Girlfriend. The thesis changed my mailing address from XXXX XXXX XXXX XXXX XXXX XXXX, to XXXX XXXX all the hard mail was diverted I did not get mail until XXXX the foreclosure on XXXX XXXX XXXX XXXX XXXX was done in XX/XX/XXXX I was in modification I called and was told to disregard the foreclosure started in XXXX and they finally finished in XXXX paid the 3 no just to find out a XXXX gallon that was have the cost of the home and payments where 25 less mean time my rental on XXXX XXXX XXXX ok was sold at auction and Ocwen subsidiary birth it back for XXXX the owed was XXXX they said it was abanded I had a renter in it never received one paper, My info was change I could have refined them i did not have leans or seconds it kept ms broke with foreclosures that are the 2 rentals my home at XXXX XXXX XXXX XXXX, ok just the other day was Refined took the home from XXXX to XXXX without a word or letter or nothing on my ruined credit with Ocwen hammering my credit score every month, XXXX my loan supervisor got me the letter that stated when the theirs where added, I could have saved all of it I had equity of XXXX all the homes in XXXX was getting ready to slow down what now? Thank you
Company Response:
State: OK
Zip: 731XX
Submitted Via: Web
Date Sent: 2019-02-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-11
Issue: Trouble during payment process
Subissue:
Consumer Complaint: i Have a current loan with OCWEN mortgage. They agreed thru a bankruptcy court action, via a signed agreement, that they would honor a former modification applied for in 2011. Approved thru my BK # XXXX plan and signed by the JUdge. XXXX decides at a later date they will NOT honor the signed agreement. I had to obtain services of a lawyer to force them into agreement last summer. On XX/XX/XXXX, same year they file a NOD, after agreeing my loan was current. They now have just filed a NOS. They refuse to honor signed modification or agreement done thru XXXX last year. In addition, they refuse to accept current payments on my loan. I now face having to refile XXXX. I also had to spend another {$5000.00} in legal fees to bring a federal action. Can CFPB help me in any way to open investigation into this matter? I only have limited time. XXXX XXXX
Company Response:
State: CA
Zip: 92019
Submitted Via: Web
Date Sent: 2019-02-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-10
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: On XX/XX/XXXX, I executed a promissory note in the original principal amount of XXXX XXXX XXXX XXXX and XXXX XXXX XXXX dollars ( {$180000.00} ) to purchase my homestead. The current holder of the said promissory note is OCWEN Loan Servicing, LLC to whom I am making monthly payments. I applied for Loan Modification as pursuant of the Government Home Affordable Program and eventually OCWEN Loan Servicing called on XX/XX/XXXX, that my monthly payments went higher than when was originated. I, along with my husband, who is now XXXX, have been attempted to modify our loan through OCWEN Loan Servicing and I will attach soon communication evidences in between us and OCWEN Loan Servicing. On XX/XX/XXXX, OCWEN Loan Servicing sent Opportunity for Appeal and I responded on XX/XX/XXXX as the Opportunity for Appeal for Loan Modification. On XX/XX/XXXX, OCWEN Loan Servicing responded that application is currently COMPLETE, as of XX/XX/XXXX, they were not requiring any additional documents from us. While OCWEN seemingly trying to modify my loan, at the same time, OCWEN Loan Servicing are trying to foreclose on my property. I wish to return to my home but OCWEN Loan Servicing were continuously threatened us to foreclose my home and my family left for fear with OCWEN Loan Servicing 's Agents were trespassing into my house by intimidation, while simultaneously working with my mortgage modification ( called " dual tracking '' ) to allow myself to avail the Federal Affordable Loan Modification, but OCWEN Loan Servicing continuously sending notice to foreclose us. We were terrified and worried as they forced us to leave. It is my assertion that OCWEN Loan Servicing have not dealt with us ; as borrowers in good faith.
Company Response:
State: TX
Zip: 78504
Submitted Via: Web
Date Sent: 2019-02-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-10
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: My credit report contains an mortgage account from Ocwen / XXXX XXXX which I have contacted Ocwen and they confirmed is NOT mine. However, they will not inform the credit agency of this, despite me escalating and providing them the information. I have also contacted the credit agencies multiple times on this, and it continues to remain on my account, without explanation or evidence that the account belongs to me. This is extremely upsetting and frustrating. This is inhibiting my ability to purchase a home. Thank you for all your help.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78741
Submitted Via: Web
Date Sent: 2019-02-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-10
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: My credit report contains an mortgage account from Ocwen / XXXX XXXX which I have contacted Ocwen and they confirmed is NOT mine. However, they will not inform the credit agency of this, despite me escalating and providing them the information. I have also contacted the credit agencies multiple times on this, and it continues to remain on my account, without explanation or evidence that the account belongs to me. This is extremely upsetting and frustrating. This is inhibiting my ability to purchase a home. Thank you for all your help.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78741
Submitted Via: Web
Date Sent: 2019-02-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-08
Issue: Trouble during payment process
Subissue:
Consumer Complaint: on XX/XX/XXXXOCWEN FOTCED PLACED INSURANCE WITH XXXX AND XXXX XXXX XXXX XXXX WITH INFERIOR HAZARD COVERAGE ONLY, HAD A CLAIM WHICH WAS NOT COVERED AND TOOK A LOSS AND WAS NEVER RE-FUNDED, ON XX/XX/XXXX WE FILED CHAPTER XXXX CASE XXXX ADDING ALL 3 PARTIES TO OUR DEBTORS LIST AND NOW OWN US {$320000.00} IN DAMAGES PER TRUSTEE ON XX/XX/XXXX. XXXX XXXX XXXX OWES FOR POLICY XXXX XXXX, FOR LIMITS OF LIABILTY. THERE HAS BE SEVERAL CLASS ACTIONS OVER THE YEARS AND NEVER GOT ANYTHING.
Company Response:
State: AR
Zip: 727XX
Submitted Via: Web
Date Sent: 2019-02-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-08
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have been trying to make payments to Ocwen loan for the remaining balance on my mortgage which was due to end on XX/XX/2018. I had XXXX left to pay. Then Ocwen stayed that they would only take full payment toward the entire balance and they keep adding more on until it got to XXXX Every time I call I get switched overseas and I can barely hear on the line because it is so crackly. They refuse to take partial payments. I have the {$1200.00} to pay for the original amount but in money orders but they sentnit back to me because they now want a bank wire for {$3200.00}. But if I send it today they will take XXXX. But only by bank wire. Please help me. I dont know what to do
Company Response:
State: NY
Zip: 131XX
Submitted Via: Web
Date Sent: 2019-02-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-07
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: Ocwen Loan Servicing, LLC submitted documents in which it claimed it was the beneficiary of the deed of trust # XXXX XXXX and revealed it acquired the servicing of the account from XXXX XXXX XXXX. Ocwen is not a mortgage lending business which finances or refinances debt secured by an interest in real estate and acquired an account that is what specifically? Require Ocwen Loan Servicing, LLC to reveal the " property '' that it had a lien against involving the foreclosure it held in and around XX/XX/XXXX. Specifically state if the " property '' it sold was 1 ) personal property or 2 ) real estate, land and building, immovable property. The issue is that the holder of the note named by Ocwen as XXXX XXXX did not receive a " pay off '' after the purported foreclosure and XXXX is not the beneficiary involved in the deed of trust # XXXX XXXX. I would like to point out that : 1 ) FDIC has confirmed that deed of trust # XXXX XXXX was not a part of XXXX XXXX, XXXX. XXXX asset when it closed its doors in XXXX. 2 ) XXXX XXXX XXXX admits it has no records of the docs Ocwen presented as being a part of the loan transaction. 3 ) There is no such acquisition from XXXX XXXX, XXXX. to XXXX XXXX XXXX a division of XXXX XXXX XXXX involving an interest in real estate, land and building, immovable property.
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-02-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-07
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: Ocwen Loan Servicing, LLC submitted documents in which it claimed it was the beneficiary of the deed of trust # XXXX XXXX and revealed it acquired the servicing of the account from XXXX XXXX XXXX. Ocwen is not a mortgage lending business which finances or refinances debt secured by an interest in real estate and acquired an account that is what specifically? Require Ocwen Loan Servicing, LLC to reveal the " property '' that it had a lien against involving the foreclosure it held in and around XX/XX/XXXX. Specifically state if the " property '' it sold was 1 ) personal property or 2 ) real estate, land and building, immovable property. The issue is that the holder of the note named by Ocwen as XXXX XXXX did not receive a " pay off '' after the purported foreclosure and XXXX is not the beneficiary involved in the deed of trust # XXXX XXXX. I would like to point out that : 1 ) FDIC has confirmed that deed of trust # XXXX XXXX was not a part of XXXX XXXX, XXXX. 's asset when it closed its doors in XXXX. 2 ) XXXX XXXX XXXX admits it has no records of the docs Ocwen presented as being a part of the loan transaction. 3 ) There is no such acquisition from XXXX XXXX, XXXX. to XXXX XXXX XXXX a division of XXXX XXXX XXXX involving an interest in real estate, land and building, immovable property.
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-02-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A