Date Received: 2024-01-11
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: XX/XX/ welcome to XXXX letter received. Federal loans will be transferred to XXXX in 30-45 days XXXX XXXX XXXX congratulations, list of all federal loans transferred and taken out of default, transferred to XXXX and placed back into good standing. XXXX XXXX. XXXX. Welcome! List of federal loans and a disclaimer. Credit Report Infomation : We will not be reporting some or all of your loans to the credit bureaus, even if you eventually fall behind on your loans. Your loans had been in default for so long the Department of Education deleted the tradelines from your credit file and under Fresh Start we will not be reporting these loans unless you consolidate the loans. XXXX XXXX XXXX Notice of TPD Discharge. Shortly there after, NelNet added 160+ derogatory marks to my credit reports, causing a catastrophic mess. No apologies. Basically, it is a means by which they can punish the XXXX person asking for relief. CFPB XXXX NELNET OMBUDSMAN have all been severely unhelpful.
Company Response:
State: IN
Zip: 46383
Submitted Via: Web
Date Sent: 2024-01-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-10
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I'm having several issues with Nelnet. My loans were transferred in XXXX to their company from Great Lakes. I had no issues with Great Lakes, in fact, my experience was excellent. On XX/XX/XXXX I received an email stating that I had an incomplete IBR Application that was recently submitted. I've not submitted any new IBR applications since XXXX XXXX and I had the concern that this was false information. I attempted to call NelNet, and was given a 90 minute wait time. Unfortunately, with work, I do not have the ability to wait on hold for 1.5 hours during the day. I went back through, and StudentAid.Gov confirmed in XXXX XXXX that my IBR was received and approved for 12 months. I'm not sure why Nelnet is sending me information as such. The second issue I'm having, is Nelnet is showing my loan as " past due '' or " late '' when it's in fact been paid each month. I'm on an IBR SAVE plan, and I pay the amount due each month. Nelnet confirms they've received my payment, but then marks my loans as past due, and shows warnings that I need to make a payment after I've already paid and it's been processed. This didn't seem like a big deal until yesterday, XXXX when I received a formal email from StudentAid.Gov stating that Nelnet reached out to them saying I missed a payment. I immediately logged into the website, and sure enough, my payment was received for XX/XX/XXXX, processed, and the website shows my next due date isn't until XXXX XXXX XXXX. I'm really hoping this incorrect information does not make it to my credit report. I've attempted to contact Nelnet via email, which they're stating " Sorry, we're experiencing a delay in our replies '', as well as via the phone. Each time I call on the phone, there's a minimum of 90 minute hold times, and once was quoted 30 minutes, only to sit on hold for 75 minutes before having to hang up. The third issue I'm having is with their website. It seems to be down a lot, and when attempting to login, I'm given an authorization code, which never works. Copied direct from the text or email, it seems to fail at least every other time I login. As such, I'm frequently locked out of my account, and have to reset the password, even though my password and authentication code were correct. I'm not sure what else to do. I'm paying my loans as I should, and I'm being threatened with action for " missed payments '' that were already processed weeks ago.
Company Response:
State: OH
Zip: 439XX
Submitted Via: Web
Date Sent: 2024-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-10
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: I inquired about repayment of interest paid over 6 % over the term of the loan. I have paid off the loan but want to know if the repayment can be retroacted.
Company Response:
State: LA
Zip: 71105
Submitted Via: Web
Date Sent: 2024-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-10
Issue: Struggling to repay your loan
Subissue: Problem with your payment plan
Consumer Complaint: This is my second complaint I am filing about Nelnet, my student loan servicer, which has still not approved my SAVE application. -Applied for save application on XX/XX/XXXX. Received no information about the status of my application for over a month. -Reached out to the company via email on XX/XX/XXXX. No response. - saw on XXXX in late XXXX that some people in a similar predicament had uploaded their tax return info which moved their application process along, so I did the same. -Sat on the phone for XXXX hours waiting to speak to someone on XX/XX/XXXX. I was told I needed to make a one time payment in order for my application to go through. I had already made a {$100.00} payment on XX/XX/XXXX so I was told by the agent on the phone that I was all set and had done everything necessary and I just need to wait. -On XX/XX/XXXX I received an email that my application was received. -On XX/XX/XXXX I received an email that my application was in processing queue. My application remained in the queue to be processed throughout XXXX. I called Nelnet ( waiting hours to speak to someone ) and asked for an update and was told I need to wait to get an email or letter telling me to make a one time payment to exit my IBR plan. So what the previous agent had told me was incorrect. -I finally got a message that I needed to make my one time payment and I sent my payment in on XX/XX/XXXX. -Application status changed to In Process on XX/XX/XXXX. - Account placed in administrative forbearance on XX/XX/XXXX. All the while I am accruing interest for 4+ months. I am now on the phone yet again waiting to speak to someone. The people I speak to on the phone do not all give out the same info. And they often have no real answers except to just wait it out.
Company Response:
State: NY
Zip: 11232
Submitted Via: Web
Date Sent: 2024-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-10
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: My student loans used to be handled by a lending company called Nelnet but after XXXX XXXX XXXX XXXX XXXX XXXX and qualified for student loan forgiveness they transferred my loan to a company called XXXX. I have two issues now because Nelnet is continuing to report my student debt as well as XXXX so it appears I have twice as much student loan debt on my report than I actually do.. also XXXX has been violated by the XXXX administration and my account is in mandatory forbearance pending my income driven repayment agreement which should be set at XXXX continuing once the issue is resolved but XXXX is reporting that my payments are deferred and they keep adding interest to the balance in my credit report but there is supposed to be no interest during the forbearance. I would like Nelnet to quit reporting and have it removed from my report and I would like a XXXX to report accurately and update everything but I have had no luck and it has caused me to be denied for a mortgage.
Company Response:
State: ID
Zip: 836XX
Submitted Via: Web
Date Sent: 2024-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-10
Issue: Incorrect information on your report
Subissue: Old information reappears or never goes away
Consumer Complaint: The student loan was from 2004, its been 20years now and the U.S. Department of education is still reporting the loan to my credit. I've never reached out to anyone and the U.S. dept. of education claims I've agreed to repay with an installment plan. That is completely false because I have had no contact with them whatsoever. They have provided false information, please advise on how to resolve. I recently contacted XXXX and there investigation report did not resolve the issue.
Company Response:
State: PA
Zip: 19152
Submitted Via: Web
Date Sent: 2024-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-10
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I made a payment on XX/XX/XXXX and that payment was accepted and applied to my account. I then made another payment on XX/XX/XXXX which has yet to be applied to my account. I called on XX/XX/XXXX and they assured me it would be applied. I have not been sent a statement since XX/XX/XXXX but still made payments to avoid default. On XXXX Nelnet told me that I was in default and that my loan was sold back to the original servicer and that my payment was forwarded to them. So I called and held with XXXX XXXX for 50 minutes on XXXX. They could not locate my account and told me that my loan was not in default and not their hands. My account now shows " Paid in Full '' when I log into the Nelnet website. I still do not know where my {$300.00} went and I still do not know what status my loan is in and I have no idea how to get help when every person I have talked to at Nelnet has given me a different story about what is going on with my account. I contacted the XXXX office last night XXXX and they stated that my loan is in fact held by Nelnet and in good standings and advised that I should file this complaint. Lastly, prior to not being able to make payments, all of the payments I did make throughout the year have been applied to interest.
Company Response:
State: NY
Zip: 13212
Submitted Via: Web
Date Sent: 2024-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-10
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: XXXX has been attempting to transfer my loans from Nelnet since XXXX of last year XXXX, but they claim to be receiving no response from Nelnet. In the meantime, my interest is accumulating. Although I have obtained a forbearance, the interest rates are exorbitant, which is unacceptable. I have already contacted the Department of Education about this matter, but no one has reached out to me since before XXXX, which is also unacceptable. I am on the verge of reaching out to an attorney, as the situation is causing me significant stress, XXXX, and XXXX Please assist me.
Company Response:
State: NC
Zip: 284XX
Submitted Via: Web
Date Sent: 2024-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-10
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: My Nelnet student loans were paid in full ( {$31000.00} ) by another company in XX/XX/XXXX which resulted to a {$0.00} balance. Currently, XXXX XXXX, the account is still showing active on my credit report with the full balance. History : I started contacting Nelnet In XX/XX/XXXX because the account was still showing open and with the full balance. Every time I contacted Nelnet I received conflicting answers -- first they said due to their reporting structure, the balance would take a few months to drop off, then they said because I had XXXX late payments back in XXXX ( 5 years ago )- they wont change the reporting. At the end of the day- the reporting is wrong... The account is showing open ( but should be reported as closed since it was paid in full ) and the balance should be reported as XXXX. Is there anything I can do to get this reporting updated?
Company Response:
State: CA
Zip: 95014
Submitted Via: Web
Date Sent: 2024-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-10
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Their login system is down, their bot doesn't provide any useful info and they don't pick up the phone.
Company Response:
State: MI
Zip: 48105
Submitted Via: Web
Date Sent: 2024-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A