Date Received: 2024-01-08
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I recently studied my credit report from your firm and was astounded to see multiple inaccuracies that are harming my reputation. This is deemed identity theft under Code 15 U.S. Code 1681b. I anticipate that this letter will result in a timely resolution of the targeted data that is reporting incorrectly. I am aware that it is your responsibility to keep correct records on all of my credit accounts. Account Name : DEPTEDNELNET Account Number : XXXX Account Name : DEPTEDNELNET Account Number : XXXX Account Name : DEPTEDNELNET Account Number : XXXX These collections contain erroneous data, such as account status, date opened, balance, payment status, and last reported. A person shall not provide any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is erroneous, according to 15 U.S. Code 1681s-2. Why are the dates different if these are the same accounts given by the same source? Account should be deleted due to incorrect reporting. Why is a balance shown if accounts are reporting as charge offs and in collections? For false reporting, delete the account ( s ). After you have finished my request, send me a copy of my credit report reflecting these changes.
Company Response:
State: CA
Zip: 90746
Submitted Via: Web
Date Sent: 2024-01-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-08
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Nelnets default payment allocation policy of applying small portions of each payment to all loans rather than applying the entire payment to the highest interest single loan is predatory and designed to intentionally keep borrowers in debt longer and allow them to collect more interest. I have requested that my payment allocation be changed to have my entire payment allocated to my highest interest loan and they have replied to my repeated requests that doing so will cause my account to be placed in past due status. It is within my legal rights as a borrower to have my payments allocated in the manner I described yet they refuse to make this change to my account. Any other repayment allocation method than applying the entire payment to the highest interest loan is predatory and should not be allowed by the Department of Education or any other agency with jurisdiction over Federal Student Loans. My account is now listed as past due and I can only make payments if I agree to allow them to allocate them in the predatory fashion that keeps me in debt longer and makes them more profit in interest payments.
Company Response:
State: NV
Zip: 891XX
Submitted Via: Web
Date Sent: 2024-01-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-08
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: I noticed my loans were being transferred from Great Lakes to Nelnet. I have payments due so I want to pay them. However I can not create an account on their website because it shows an error XXXX XXXX XXXX Calling them doesn't work because of extremely long wait times and I have to be working. Email has been taking a long time as well. My attempt to contact started last week and I can't get a hold of them. How am I supposed to pay my loans if I can't? I will just get screwed over now by getting a lower credit score when I am able to pay it no problem. So many other people are also facing the same issue it's a disgrace and it's extremely unfair.
Company Response:
State: NC
Zip: 27519
Submitted Via: Web
Date Sent: 2024-01-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-09
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: On XX/XX/2023 my Nelnet account was transferred to XXXX to become my student loan servicer. My account is paid in full and closed. However, on my credit report, both the Nelnet and XXXX accounts are showing open and with balances. I have contacted Nelnet to have this updated. Their response was that they have reported the correct information to the credit bureaus and not to use third parties such as XXXX XXXX to get accurate reporting information. However, I have checked on all XXXX credit bureau websites and this information is listed. I have disputed this directly with all XXXX credit bureaus and their response with each dispute ( XXXX separate disputes in total with each of the XXXX bureaus ) is that the data furnisher has verified that all information is accurate. This is false. My accounts are closed and paid in full and transferred to XXXX. When I reached out to Nelnet, their response was that all information reported is correct. This is causing to show on my credit report that I have twice as much student loan debt than I actually have.
Company Response:
State: SC
Zip: 291XX
Submitted Via: Web
Date Sent: 2024-01-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-09
Issue: Struggling to repay your loan
Subissue: Problem lowering your monthly payments
Consumer Complaint: I was called by a so called student loan serviced who had access to my information. They then offered to consolidate my loans if I paid {$800.00} up front and then paid {$39.00} a month to lower my payments. Not a single dollar amount that I paid has been reduced from my student loan debt and the worse part is that they are still charging my bank account {$39.00} a month and it has been 3 years and I can not stop them from taking the money out of my bank account. The bank said they are unable to help me with this issue.
Company Response:
State: NY
Zip: 10458
Submitted Via: Web
Date Sent: 2024-01-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-09
Issue: Struggling to repay your loan
Subissue: Problem with your payment plan
Consumer Complaint: On XX/XX/XXXX received a letter stating my payments were postponed. Letter attached On XX/XX/XXXX they request income verification. Letter attached XXXX they sent a notice of " income driven repayment annual notice '' showing {$25.00} as my monthly payment. Letter attached On XX/XX/XXXX they sent another notice of " income driven repayment annual notice '' showing {$54.00} as my monthly payment. Letter attached. I am not sure what is happening and it is impossible to talk to these guys. Very misleading and confusing information and now I have an overdue amount.
Company Response:
State: NH
Zip: 032XX
Submitted Via: Web
Date Sent: 2024-01-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-08
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I am writing to formally express my dissatisfaction and concern over the unwarranted placement of an administrative forbearance on my Nelnet student loan account, which was implemented against my explicit wishes. Despite numerous attempts to rectify this issue and resume my payment plan under the SAVE program, which subsidizes interest, my requests have been consistently ignored or refused. Furthermore, I have been informed by a representative from Nelnet that I am liable for the interest accrued during this forbearance period, even though I explicitly requested numerous times to have the administrative forbearance removed. I have been approved for the SAVE plan since XX/XX/XXXX and should be benefitting from that payment plan. I called Nelnet in XXXX to remove the administrative forbearance ( which at the time, ended on XX/XX/XXXX ) but instead another one was placed for payments to resume XX/XX/XXXX. I spoke with a representative from Nelnet on XX/XX/XXXX from the solutions department who told me that it was their mistake and the issue would be resolved by XXXX. I called again on XX/XX/XXXX to check in on the progress of my request and for some inexplicable reason, they had no visibility as to how far along my request was and could only tell me to check in during XXXX. I called for a fourth time on XX/XX/XXXX and the representative had no idea what was going on and told me explicitly that she would help me remove the administrative forbearance. On XX/XX/XXXX, I received an email saying that my payments have been postponed due to an administrative forbearance being applied to my account. I called again on XX/XX/XXXX in an attempt to rectify the situation, yet again, but was on the phone for more than 2 hours, only for the Nelnet representative to drop the call. This situation not only represents a failure in adhering to agreed terms but also appears to be a deliberate attempt to impose unjustified charges. This is beyond acceptable- its basically criminal.
Company Response:
State: CA
Zip: 90025
Submitted Via: Web
Date Sent: 2024-01-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-08
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I have been wanting to start auto-paying my student loans since XX/XX/XXXX and my student loan provider, Nelnet, is not allowing it while they capitalize interest on my account. It is my firm belief that Nelnet is being purposely unethical and predatory on my student loan account, racking up accumulated interest that they claim will not be applicable for forgiveness on the SAVE Plan, even though the DoE has stated otherwise, due to a forced administrative forbearance that I did not know or consent to. I have done everything on my end that I can to do to get this administrative forbearance off my account, yet they keep applying it. My payment due date has now been pushed to spring of XXXX and my XXXX application is still in process. History of Correspondence : On XX/XX/XXXX, I submitted my application for the XXXX XXXX XXXX. I received confirmation of this email by the U.S. Department of Education. When I submitted the application, I selected the prompt that I wished to start paying back my student loans IMMEDIATELY. I did NOT select forbearance. I also selected the option for recertification through the IRS tool. On XX/XX/XXXX, I reached out to Nelnet Customer Service for clarification as to what was happening with my account. After an over 2 hour wait, I spoke to a female agent who told me my account was placed into administrative forbearance, because of the volume of applications Nelnet was receiving, and that this administrative forbearance was a " courtesy '' to allow them extra time to process everything ; A courtesy, that can not be removed and was applied to my account without my knowledge or consent, as again, I selected that I wanted to start repaying immediately in my application when I first submitted it. She told me I could start repaying as soon as I want, but manually, and so the auto-debit discount would not apply. Furthermore, she told me that I would be responsible for ALL interest accured on my account due to this administrative forbearance. She confirmed my application was still in process and that I should receive additional communications stating my loan applications have been approved no later than XX/XX/XXXX. She also told me that applications take an average of XXXX business days to process and that my first payment is due in XXXX, XXXX. On XX/XX/XXXX, I reached out to Nelnet Customer Service for clarification, again, as to what was happening with my account. I spoke briefly to a female agent by the name of XXXX who was at a loss on how to assist me. I asked to be transferred to her supervisor. Her supervisor, XXXX, told me that proof of income was needed for both mine and my wife 's IDR application. When my wife questioned it, XXXX replied that this is standard procedure from studentaid.gov based on " new legislation '' that was passed by Congress. But, we can bypass providing all this " tax information '' if I provide proof of income in the form of a self-wrote declaration letter. My wife inquired if this was standard procedure for student loan borrowers looking to switch to an IDR plan for the first time, then why wasn't it disclosed during the application process so I could've provided this information in advance to speed along my application without hiccups. XXXX replied, " it's in the fine print. '' My wife and I expressed concern and frustration at lack of transparency. XXXX said that after about 15 days of uploading this letter to my account that I should receive additional communications on the status of my application, and that if my application is not processed by XX/XX/XXXX when my first payment is due, that the administrative forbearance will be extended on my account. He echoed what the first customer service agent said, and stated that I am responsible for paying any interest due on my account even with administrative forbearance preventing my auto-debit from occuring, and the only way around this is to make manual payments. I have not received any update or communications on the processing of my XXXX application since.
Company Response:
State: MI
Zip: 48183
Submitted Via: Web
Date Sent: 2024-01-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-08
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: NelNet : Multiple times I have been put in an administrative forbearance for XXXX my student loans, only XXXX of my loans have been switched to the SAVE plan, but the most expensive loans are on graduated repayment. I just want them to fix this as I have heard nothing from them and do not feel like being on hold for XXXX XXXX like I was XXXX time. It's been XXXX dealing with this and they still haven't fixed it. Someone please help me so I can actually start paying my loans on a plan that is completely within my rights.
Company Response:
State: KY
Zip: 40517
Submitted Via: Web
Date Sent: 2024-01-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-08
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: i have a parent plus loan the was taken over by nelnet as of XXXX i have been calling asking for a statement and my balance. I stay on hold for XXXX hours when somebody comes on the state the problem is taken care of and you should receive a statement in the mail. well it XX/XX/2024 and no statement has came. my concern is that they are going to report me as not paying. please help.
Company Response:
State: MI
Zip: 480XX
Submitted Via: Web
Date Sent: 2024-01-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A